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American Automobile Association / AAA.com Logo

American Automobile Association / AAA.com Customer Care Service

American Automobile Association, Inc.

1000 Aaa Dr.
United States - 32746

Customer Support Phone Numbers

+1 800 222 4357(Emergency Road Service) 22 13
Work days:
Mon8 AM - 8 PM
Tue8 AM - 8 PM
Wed8 AM - 8 PM
Thu8 AM - 8 PM
Fri8 AM - 8 PM
Sat9 AM - 8 PM

American Automobile Association / AAA.com Complaints & Reviews

American Automobile Association / AAA.com / Emergency road service not provided

LauraNoe on Dec 1, 2016
My transmission went out on highway 55 at 8:00 p.m. near Tullahoma, TN. My AAA membership code is 429 014 633849400 0 (a Gold card, "Plus" membership). My vehicle is very high mileage, so I wanted it towed to the scrap yard (2.2 miles away). When I called for roadside assistance, I wa...

American Automobile Association / AAA.com / Auto insurance aaa drive app discount

Jack Gaworski on Nov 21, 2016
I purchased home and auto insurance about 2 months ago. My auto insurance premium was partially based on a discount for having the AAA Drive app downloaded on my cell phone so my driving habits could be tracked and monitored by AAA. I only had to have 2 driving trips of over 10 mile...

American Automobile Association / AAA.com / Roadside assistance

Disgruntled with AAA on Nov 15, 2016
I have been waiting for a tire change for 3 hours. Rude people on the phone. After paying money for 19 years to AAA, I am disgusted! I called at 4:45 and was told 90 minutes. Called at 5:45 to report that no one had shown. They assured me that someone would come within 40 minutes. 6:53 I...

American Automobile Association / AAA.com / Homeowners claim complaint

Divya Vijayamma on Nov 15, 2016
I have a home owners claim opened for almost nearing to an YEAR long now and I have followed up with my adjuster for more than 30 times now in last 3 months !!! Is this the level of service AAA provides . Its highly unacceptable and disappointing . I have emailed csaa more than thrice and...

AAA / Sent a tow truck then expect me to pay for the tow

Eastgate Michael on Nov 15, 2016
My son had a wreck, he rolled our jeep twice and it came to rest on its tires. It was in a solid grass field. There was a roadway entry into the field. I became acquainted with Schroder's as AAA dispatched them to tow my vehicle. The driver arrived three hours after AAA's estimate. The...

American Automobile Association / AAA.com / Unethical behavior

John K iv on Nov 15, 2016
On thursday november the 10th, our longtime customer sandy s. Had a problem with her car. Her '98 lexus had a stalling issue and she called on us for advice. We no longer tow but we do outsource towing- our first question always is whether our customer has aaa since this tow/road service...

AAA / Roadside service

Paul anthony corrado on Nov 14, 2016
In Sept 17th I called AAA for lockout service on my cadillac 2016. TWO drivers showed up at the same time and one had waved to us to let the other service the call. Phone was dead and we needed help he damaged the driver door and would not leave asking for cash payment. We also needed a...

AAA / International drivers license request and an employee

ritterrd77 on Nov 7, 2016
In August, I sent an application, a photo, a check for the International drivers permit, as well as my credit card information to pay for shipping. I received an email from employee: Nikita Ambersley stating that she was going to bill my credit card for $20.66 for Priority Express shipping...

AAA / Adding my son

paulajwolfe on Nov 6, 2016
I added son yesterday as an associate. The woman was so rude. Is your son broken down -- he doesn't get the service for 5 days. I said no he isn't. She didn't go oh sorry. Just continued to be rude. REALLY?????? I have always liked AAA until yesterday. Don't be rude. Just state the policy...

Interstate Towing Chicopee, Mass. / Interstate towing was in an accident with our vehicle on the flatbed truck.

Ron Oswell on Oct 31, 2016
On 10/18/16 I called AAA from the location of our disabled Honda CRV. Somers Pharmacy parking lot Rt. 190 Somers, Ct. Interstate Towing was notified by AAA on Oct. 18, 2016 and was sent to Somers, Ct. to pick up our broken down Honda CRV and bring it to the Auto Repair shop. (Colonial Auto in...

AAA.com / AAA Roadside Assistance

Deborah1967 on Oct 23, 2016
At 3 p.m. we called AAA when a tire blew on my father's 22 foot Hurricane deck boat trailer/boat. We called AAA to send a tow. At 4 p.m. I called for an update and was told Armory Shell Autobody in Virginia MN was supposed to pick us up. When Armory Shell called (I assumed with and ETA...

AAA Claims / Customer service

Wgutierrez on Oct 18, 2016
I am extremely dissapointed with the lack of customer service from my claims adjuster Ashley in the Costa Mesa office and her Supervisor. Ive been calling all week and leaving several voicemail messages and no one has returned my calls. Im beyond frustrated with this company! And to think...

AAA / Towing

Kenneth Earle Zeilmann on Oct 13, 2016
So I am very dissatisfied with the service of AAA I called to have my car towed an I was told that if I'm going to sell the car then there is nothing they can do I am a platinum member an I can't get my car towed what am I paying you people for if you can give me a simple tow I am taking...

Aaa Automobile Club / Auto and home insurance

ana2000 on Oct 3, 2016
I switched over thinking that it would be a better insurance but it ended being the worst. Michael Erickson from the Riverside branch in California was so helpful at first. However, once he lied to me and convinced me he was never available after that to answer any of my calls. He said...

Aaa Auto Insurance / Billing

Antzy on Sep 25, 2016
My husband called AAA to inquire why our auto insurance policy went up to $219 a month. He got the bill down to an appropriate amount by providing the necessary information and asked for another bill. It is September 25th and we have yet to see a revised bill for the beginning of our...

AAA / Roadside service customer relations

K.A Wilson on Sep 24, 2016
4.30 pm yesterday I called AAA due to a flat tire and I couldn't remove the bolts to change it, The 1st operator took my location which was Queens Blvd between 55 ave and 55rd, he took my cell number 2 times as he read it back wrong the 1st time, "help will be there in 50 mins at the...

AAA / Roadside service

James E.Russell on Sep 19, 2016
I called AAA for roadside service for my stall classic car Saturday (September 17, 2016) at 7:12pm. I was told I would receive service in about 50 minutes, after a hour I called them back I was then told my ETA had been upgraded!!! to another 53 minutes. Another passed & a AAA truck...

AAA / Roadside assistance customer service

Glynna_jackson on Aug 22, 2016
I pay every year for the 10 free tows. Plus rv. 100. For up to 100 miles 10 times. I called to have my truck towed to my mechanics house after I broke my foot. Two days later called to have it towed back to my house and they would not, saying it would be a cash call. The stupidest excuse...

AAA / Claims department

*DJ on Aug 5, 2016
AAA haha if there service was a part of the alphabet it would be ZZZ dead last ! I have had no calls concerning any of my concerns when it comes to my claim! I always have to attempt to contact them... very unprofessional. Let me make it simple cut dry dont no why ive been paying...

AAA Life Insurance Company / Hospital Plan - Awful, Unresponsive

coolest1 on Jul 19, 2016
My 97 year old mother purchased a hospital plan fro AAA Life Insurance Company and passed away April 1st 2016. I contacted AAA to cancel the policy and stop the auto-deduct from her checking account and request a refund of premiums after February, 2016. I sent them all documentation...

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