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American Automobile Association / AAA.com Customer Care Service

American Automobile Association, Inc.

1000 Aaa Dr.
United States - 32746

Customer Support Phone Numbers

+1 800 222 4357 23 16
Work days:
Mon8 AM - 8 PM
Tue8 AM - 8 PM
Wed8 AM - 8 PM
Thu8 AM - 8 PM
Fri8 AM - 8 PM
Sat9 AM - 8 PM

American Automobile Association / AAA.com Complaints & Reviews

American Automobile Association / AAA.com / Auto transfer of my account

Johndragnfly on Jan 14, 2017
I had a policy for years in pennsylvania. I moved to virginia. I went to renew my annual account, they told me that I had to call va aaa and reapply, they said it was a different part of the country. I don't understand aaa is nation wide. You should know who I am anywhere in the country...

American Automobile Association / AAA.com / Roadside assistance

Ciarra Acker on Jan 12, 2017
I am beyond disappointed with the service I received from aaa, today my car broke down rather then calling my insurance company to tow me, I thought I called the better option by calling AAA, well I was wrong, the first agent told me a hour and 15 mins, I called at 9 so when 10:15 came...

AAA.com / AAA towing was unresponsive

Julie Bolton-Nielsen on Jan 4, 2017
On 01/02/17 my daughter and her friend were driving home to california from las vegas, nv. She was having car trouble and pulled onto the shoulder of the freeway at 3:20 pm and called aaa. They said they would be there within an hour. She put her safety hazards on and got back in the car...

AAA.com / AAA

Cynthia Mull Hanna on Jan 3, 2017
On november 19, 2016 I was driving home from the philadelphia airport on rt. 476 near west conchehocken when I had a blow out on my right front tire. I called aaa, which I have been a member of for more than 10 years. They told me that someone would be there in an hour or less. 45 minute...

American Automobile Association / AAA.com / Roadside towing

Shawn Krumm on Dec 26, 2016
My issue happened on December 19, 2016 between 8:30pm-9:00 pm. We requested to be towed from our residence to a garage because the truck seemed like it was having loss of power or low on fluid. When the driver arrived he was irate and irritable. He was told from my husband owner of the...

American Automobile Association / AAA.com / Roadside assistance personnel

Jwz on Dec 18, 2016
December 7th 2016 my car overheated at 2567 yard like Hamilton square road, Hamilton New Jersey - the man who came to tow my car turned my overheated car on to back it up onto his tow truck. This should not have been done because he left my car running and locked my keys in the car while...

AAA.com / Aaa towing service

aaaisjunk on Dec 18, 2016
I was a member of aaa over 10 years. Never used their service until today when i needed it. I called aaa to get a tow and they denied my request to tow it to my house rather than a garage. I am the type of guy that fixes my own vehicles because i know how people always get ripped off when...

American Automobile Association / AAA.com / Tire change

Steve Kill on Dec 15, 2016
I originally placed a call to get tire fixed at 2:30, and after speaking with rep they told me 5 at the latest. At 5:15 i called them again and they said driver was in route. Almost an hour and a half later i call again to be told that driver called me which he didnt, and i said i dont...

American Automobile Association / AAA.com / Roadside assist.

Mike Gibney on Dec 14, 2016
Tried to schedule a pickup of my automobile but, they would not take an appointment. I called at 4pm and still, I wait and it is 9pm. You are fired. Aaa hassles me for an annual membership or you will cancel my homeowner's insurance. I will now cancel... Aaa is bull####. I tried to...

American Automobile Association / AAA.com / Terrible road service phone operator on december 11, 2016 at 12:00 am

dondan on Dec 11, 2016
I had flash tire on my 2016 Toyota tundra on December 11, 2016 at 12:00am (midnight), and I have two little kids and my wife on the truck. It was on Monterey Rd and cross street is Ford st (in san jose). I called 1800 number on the membership plus card to ask for help to change the spare...

American Automobile Association / AAA.com / Emergency road service not provided

LauraNoe on Dec 1, 2016
My transmission went out on highway 55 at 8:00 p. M. Near tullahoma, tn. My aaa membership code is 429 014 633849400 0 (A gold card, "plus" membership). My vehicle is very high mileage, so I wanted it towed to the scrap yard (2.2 miles away). When I called for roadside assistance, I wa...

American Automobile Association / AAA.com / Auto insurance aaa drive app discount

Jack Gaworski on Nov 21, 2016
I purchased home and auto insurance about 2 months ago. My auto insurance premium was partially based on a discount for having the AAA Drive app downloaded on my cell phone so my driving habits could be tracked and monitored by AAA. I only had to have 2 driving trips of over 10 mile...

American Automobile Association / AAA.com / Roadside assistance

Disgruntled with AAA on Nov 15, 2016
I have been waiting for a tire change for 3 hours. Rude people on the phone. After paying money for 19 years to AAA, I am disgusted! I called at 4:45 and was told 90 minutes. Called at 5:45 to report that no one had shown. They assured me that someone would come within 40 minutes. 6:53 I...

American Automobile Association / AAA.com / Homeowners claim complaint

Divya Vijayamma on Nov 15, 2016
I have a home owners claim opened for almost nearing to an YEAR long now and I have followed up with my adjuster for more than 30 times now in last 3 months !!! Is this the level of service AAA provides . Its highly unacceptable and disappointing . I have emailed csaa more than thrice and...

AAA.com / Sent a tow truck then expect me to pay for the tow

Eastgate Michael on Nov 15, 2016
My son had a wreck, he rolled our jeep twice and it came to rest on its tires. It was in a solid grass field. There was a roadway entry into the field. I became acquainted with schroder's as aaa dispatched them to tow my vehicle. The driver arrived three hours after aaa'...

American Automobile Association / AAA.com / Unethical behavior

John K iv on Nov 15, 2016
On thursday november the 10th, our longtime customer sandy s. Had a problem with her car. Her '98 lexus had a stalling issue and she called on us for advice. We no longer tow but we do outsource towing- our first question always is whether our customer has aaa since this tow/road service...

AAA.com / Roadside service

Paul anthony corrado on Nov 14, 2016
In sept 17th i called aaa for lockout service on my cadillac 2016. Two drivers showed up at the same time and one had waved to us to let the other service the call. Phone was dead and we needed help he damaged the driver door and would not leave asking for cash payment. We also needed a...

AAA.com / International drivers license request and an employee

ritterrd77 on Nov 7, 2016
In august, i sent an application, a photo, a check for the international drivers permit, as well as my credit card information to pay for shipping. I received an email from employee: nikita ambersley stating that she was going to bill my credit card for $20.66 for priority express shipping...

AAA.com / Adding my son

paulajwolfe on Nov 6, 2016
I added son yesterday as an associate. The woman was so rude. Is your son broken down -- he doesn't get the service for 5 days. I said no he isn't. She didn't go oh sorry. Just continued to be rude. Really??? I have always liked aaa until yesterday. Don't be rude. Just...

Interstate Towing Chicopee, Mass. / Interstate towing was in an accident with our vehicle on the flatbed truck.

Ron Oswell on Oct 31, 2016
On 10/18/16 I called aaa from the location of our disabled honda crv. Somers pharmacy parking lot rt. 190 somers, ct. Interstate towing was notified by aaa on oct. 18, 2016 and was sent to somers, ct. To pick up our broken down honda crv and bring it to the auto repair shop. (Colonial auto in...

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