American Automobile Association [AAA] review: Unsatisfactory roadside service

Early the other day, I discovered that my car, which was in our community parking area, had a flat tire. My wife and I have been AAA members for many years, and roadside service is supposedly one of the free benefits. I called the toll-free number and was told that someone would be showing up in about an hour. Nobody ever arrived, so I called AAA again, about two hours after my original call. The representative who picked up said she would look into the status of my request, but my call was disconnected while I was on hold. I then called a third time, talking to yet another representative, who informed me that, because of our address, my request should have gone to a different AAA service area. She did not explain what that meant, what could be done about it, or what had become of my request for service. Shame on AAA for not taking action for letting me know that there had been a problem. Membership is a complete waste of money, and we will not be renewing ours!