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wrong info given at registration; refund denied.
In late 2/2018, Mica (Alki Tours) told me departure time for 4/18 day tour was 9:00 am (neither their printed ad for trip nor invoice received listed departure time); on this basis, I signed up for myself and husband (2 $99 = $198). 4/9 Mica called and said time was 5:20 am - NOT what I'd been told and NOT acceptable. She denied telling me 9:00 am and refused refund unless someone from waiting list would step in. Was told same thing 4/10 by "Diane" and 4/11 again by Mica - no one from waiting list stepped in, they denied giving me 9:00 am info, and refund refused.
Is Alki Tours legit?
Alki Tours earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Alki Tours. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Alki Tours has registered the domain name for alkitours.com for more than one year, which may indicate stability and longevity.
Alkitours.com you are considering visiting, which is associated with Alki Tours, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the alkitours.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Alkitours.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The alkitours.com may offer a niche product or service that is only of interest to a smaller audience.
- Alki Tours protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Overview of Alki Tours complaint handling
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Alki Tours contacts
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Alki Tours phone numbers+1 (800) 895-2554+1 (800) 895-2554Click up if you have successfully reached Alki Tours by calling +1 (800) 895-2554 phone number 0 0 users reported that they have successfully reached Alki Tours by calling +1 (800) 895-2554 phone number Click down if you have unsuccessfully reached Alki Tours by calling +1 (800) 895-2554 phone number 0 0 users reported that they have UNsuccessfully reached Alki Tours by calling +1 (800) 895-2554 phone number+1 (206) 935-6848+1 (206) 935-6848Click up if you have successfully reached Alki Tours by calling +1 (206) 935-6848 phone number 0 0 users reported that they have successfully reached Alki Tours by calling +1 (206) 935-6848 phone number Click down if you have unsuccessfully reached Alki Tours by calling +1 (206) 935-6848 phone number 0 0 users reported that they have UNsuccessfully reached Alki Tours by calling +1 (206) 935-6848 phone number
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Alki Tours emailsreservation@alkitours.com100%Confidence score: 100%Support
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Alki Tours address6417-A Fauntleroy Way SW, Seattle, Washington, 98136, United States
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Alki Tours social media
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