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Alabama Power Company

P.O. Box 242
United States - 35292
Customer Care
1-800-888-2726 0 0
1-800-245-2244 0 0
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Alabama Power Company Complaints & Reviews

Alabama Power - Budget billing

Posted: 2015-10-01 by    WGregC
Complaint Rating:  0 % with 0 votes
I just investigated an issue with my budget billing to see why it is so high (to my home usage). Over the past 17 bills, I have usage in the amount of $2398.86. Over those same 17 months I was charged the amount of $2719.00 This is $320.14 more than I actually used in my home over those 17 months....

Alabama Power - power outage

Posted: 2014-10-14 by    Anna piano
Complaint Rating:  0 % with 0 votes
we lost power here at our house in Eldridge at 4:05 in the afternoon they said it will be restored by seven p.m it is now 12:21 a.m. No power truck has showed up to fix the problem we tried to tell them where the problem is because there's a tree down and it has ripped the power lines loose...

Alabama Power - Alabama, tuscaloosa - theft

Posted: 2013-03-16 by    kevin sellers
Complaint Rating:  0 % with 0 votes
Charged credit card 20 dollars when I made 2 pmts on time they said it was wrong info I am not an idiot entered correct info I guess they do what they want when they have control of your power...

Alabama Power - Alabama, Auburn - fluctuating monthly bill

Posted: 2012-12-19 by    dakota02
Complaint Rating:  100 % with 1 votes
I am wondering why our power bill fluctuates so drastically every few months. It will be fairly consistant for several months and then dramatically increase or decrease for a month. For example; our monthly bill ranges from 125-175 a month depending upon the season. Then we get a bill for 400....

Alabama Power - Alabama, Montgomery - Rude!

Posted: 2011-12-21 by    CARA3
Complaint Rating:  100 % with 2 votes
I just purchased a new home and called Alabama Power last week to have the power turned on for the home inspection. The guy did not understand what I wanted so I asked to speak to someone who spoke english and could understand me. His supervisor got on the phone and was horribly rude to me....

Alabama Power - Alabama, Mobile - Bill is strangely high but no help from reps.

Posted: 2011-11-18 by    Changing the future
Complaint Rating:  100 % with 4 votes
Alabama power has been installing Smart Meters in the area, Ours had a problem, When hooked up they could not get it to work correctly (said the tech installing it). He left and a few months went by and another tech showed up saying it was not transmitting. Well here is the problem Our bill...

Alabama Power - Alabama, Odenville - Power lines

Posted: 2011-09-06 by    sarahmit11
Complaint Rating:  100 % with 2 votes
My power lines need to get fixed! I've lived in this house for a year and I've been without power an estimated 5 times! THe line I'm on effects me and the 9 houses that are not in the subdivision down the other way EVERYTIME. BUT my other neighbors and other subdivision residents...

Alabama Power - Alabama - service

Posted: 2011-07-20 by    PISSED LEEDS
Complaint Rating:  100 % with 2 votes
I bought a computer from these liars.. two conditions of the contract was at home service and operating system upgrade if needed..Paid over 200.00 for warranties.Jim Warton is a liar and i have proof.. still days and months later still fighting no arbitration no protection from fr5adulent people...

Alabama Power - Alabama, Camden - bills being to high since they change the meters

Posted: 2011-05-19 by    patricia millender
Complaint Rating:  100 % with 1 votes
hi my name isPatricia Millender and i have a complaint about my light bill. every since alabama power change the meters my light bill has been very high it has change frome $200 to $600 or better. i really think that something needs to be done about this and its not only me its the community....

Alabama Power - Alabama, Birmingham - Collection Procedures

Posted: 2011-03-17 by    Jcadwell
Complaint Rating:  100 % with 1 votes
I've called constantly for the past 2 weeks about this bill. Advising customer service that I am on SSI and would be getting help from project share to pay this bill. I used my whole check in jan. to pay 665.00 on this account all because I was not allowed to place my budget billing accumulation...

Alabama Power - Alabama, Jasper - being direspected in front of everyone

Posted: 2011-03-05 by    Ted M Lynn
Complaint Rating:  50 % with 2 votes
I went into the Jasper Al office to pay my bill and get service turned on at my new house that my ex wife lived in til the divorce was final and the teller there Amanda looked on the computer and seen there was a big bill here from my ex wife (Tracy Lynnn) so she called manger od branch James...

Alabama Power - Alabama, Centreville - Deceased moms bill

Posted:    Strugglingtosurvive
Complaint Rating:  67 % with 3 votes
I found out July 30th that my mom had cancer, 3 different kinds. on August 3rd I found out she had 30 days to live. She died August 24th. September 3rd I went to have the lights cut off in her name and on in mine. They told me i couldn't because she owed a 3800.00 dollar bill, that i am...

Alabama Power - Bad service

Posted:    Alex
Complaint Rating:  81 % with 27 votes
I live in Alabama and my power bill has doubled since this time last year. I have not been running my heating and cooling system either. I called Alabama power and of course I got a range of excuses. My kwh has increased but I am doing nothing different. I have new appliances and there is only...

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