Baltimore Gas And Electric Company
reviews and complaints

I was told by BG&E that my power would be off on 7/26/23 from about 9am till about noon. I was out of the house by 5:45 am and got back maybe around 10 but the power was still out so I again went back out. I returned home sometime later and power was restored. No problem! When I went out into the yard today about 6am I noticed that the reason for the outage was that BG&E replaced their big old box that sits at the corner of my yard near my deck. So they had to remove the old and replace with a new box ( I call it a box cause I’m not sure what else to call it ). The trouble with this is the “box” must be somewhat heavy, so they had to either use a truck with some sort of lift on it to remove the old and bring in the new. The problem I have with this is how unprofessional the job was done. My yard is around 100 to 125 feet long that slopes down hill. Tge truck dug up my yard. They left tire marks (RUTS) in my yard. They made no attempt to fix their destruction. Left no message that they understood what kind of destruction they caused and that they would send someone to fix what they did. I called BG&E when they opened today at 7am. I explained to the lady ( nice lady ) what they did and asked if they were going to take care of the damages. I was told that a technician would come out about this, but she had no time frame for them to contact me. It has been 6 hours now and not even a call from BG&E. I have called several times and have not gotten even a call back about this. I have talked to a supervisor who assured me they were contacting a supervisor that was in charge of getting these damages fixed. The new transformer is now sitting in a hole that is filled up with water. Didn’t think water and electricity were a good combination. They don’t care cause it’s not their property. Again not even a call from anyone from BG&E about this. Their work was do unprofessional it is scary. No wonder their nick name is SPARKY

Horrible customer service, they will not answer the phone, nor install an electric meter nor say why they will not install it, at the very least list what it is that prevents you from completing the job.

BGE was replacing streetlights in my neighborhood and cut the *** fiber cable that provides Internet service to my residence. I questioned the laborer who dug the hole and he informed me that *** had been notified of the incident. This was not true. The laborer showed me the cut cable and proceeded to replace the street light. I contacted *** shortly after seeing the cut cable and they did not have a record of the incident.

Beware of BGE laborers; they are careless and do not tell the truth.

Had an appointment to get my service tied in today and the contractor left. Tried to call and they ignored me. Customer service had me on hold over over an hour and half and said I have to reschedule. My door was open and I was home off of work after waiting over a month for the appointment. Now I have to wait over another month. Then they told me to have a safe day on the phone. Meanwhile the wires are hanging outside and they don't want to do the work. I am very disgusted with the way this is being handled.

I have been repeatedly charged for their errors! Their online system that they want you to use is a complete disaster! They must hire their programmers with no experience whatsoever! If you have to update your payment information such as new bank information, you are asking for trouble! Last month their system was down and could not access my banking information so they charged me extra fees for convenience banking. No one will return your calls and they give aloof standard answers without even listening to your complaint.

Horrible Service For BGE. Usually I have good service with BGE. But for this service call the service has been awful. I have had a tree on my electrical line since August 4 when Tropical Storm Isaias crossed the state of Maryland. I have called four times about the removal of the tree. August 4 @ 12:18 pm. Spoke with Danielle. August 4 @ 6:10 pm. Spoke with Kittrell. August 5 @ 12:03 pm. Spoke with Leslie. August 10 @9:50 am. Spoke with Mr.Robert. Each representative said they will put in a ticket and it should be taken care of. As of today August 12 @ 11:23 pm the tree is still on the electrical line.

Power went out around 5:30pm, due to a thunderstorm on Fri. Aug.15th, called to report it. They said it was already reported, and they would restore power by 8pm that night. The time was changed to 11pm, then to the next day, Saturday at 7pm, then changed to 9:30pm. Here it is, 7:11am SUNDAY morning, STILL NO POWER! I guess Pikesville is NOT on their priority list. Had it been another neighborhood, they would have had their service restored that same night, fearing lawsuits. An automated service keeps telling me they are aware of the outtage. Just to comfort you and make you think someone is working on restoring it. BUT I DROVE AROUND AND SAW NO BGE CREW WORKING ON ANYTHING! Food have spoiled in our fridge,etc. Horrible service!

Complete B.S. I filed to have a sevice upgrade. Was told everything was fine the way it was and to proceed. Work was performed by a Master Electrician, inspected and approved by Licensed inspector. BGE designer comes out and says everything good and can proceed. Get a call two days before install is supposed to happen, saying they arent comfortable install new cable because they have to work over an open stairwell. After arguing that this was a complete B.S. excuse, I asked to speak with a supervisor and to have any of these claims summarized in writing via email. After two weeks, there has been no summary and no contact. This is why there needs to be other options on who can deliver/perform these services, because I would drop BGE in a heartbeat after this.

where you guys replace my gas line the wall is about to fall in. and i'm getting water in my basement. also left old line hanging there.not only that its only been two or three sense you put in gas valve shut off that's useless now all this digging under and around the house is causing unforeseen problems.dates of work june of 2022.you contractors replacing the whole blocks gas meters company name psc.

I received a ridiculously high bill- 50 x larger than normal. Despite numerous calls and stopping auto withdrawal, they still withdrew over $5300 In error, my bill for last month was listed at $5325.21. For a private residence it should have been about $100. I have made over 10 phone calls and written BGE through their customer service web site and by regular mail. Every time I get to talk to a real person, they are understanding and realize how ridiculous this amount is. I asked that the bill be removed from my account and made "under investigation" Didn't happen. I asked them to put it in a "hold" status. Didn't happen. They told me it would take one or two billing cycles to fix. I asked that they not automatically withdraw the $5300 because it was in dispute. They didn't take any action but told me to unenroll from automatic bill pay. Which I did. And now $5300 has been taken out of my checking account! In writing them, this is the response sent to me: "Thank you for contacting BGE regarding payment and balance for your account, ***. The reference number associated with this online submission is ***. Unfortunately, when a bill is issued and there is automatic withdraw on the account, that payment will be withdrawn, even if the automatic payment was canceled. Our records indicate the high bill has been referred to the appropriate department for review. Please 30-60 business days for a resolution." I started dealing with this Dec 1, They even sent a truck out on Dec 16 to look at the meter. The workman said he fixed the problem and in 2-3 days, it would be reflected in my account

BGE Peak Rewards, smart energy system will not remove their equipment. This energy saving equipment stopped working. My hot water started having issues [protected]. The electrical boxes connected to the hot water unit stopped working. I contacted BGE Peak Rewards and was informed that I contacted them to stop the service. I did not make any calls for this request. I stated that the box only stopped working when the hot water stopped. A green light was on the box until this time. A BGE representative stated that the service was ended when I called them April . I never called to end service. BGE said that they would send a service person. On 7/29 I contacted an electrician who stated what the problem was at the boxes and that BGE should remove the panels before he start work. A man called from BGE Rewards and said that the issue was my problem and I owned the boxes. This person spoke with the electrician, but refused to preform the service. I called BGE Peak Rewards and this time T was told that I would be contacted by a supervisor, as of 7/31 no supervisor called. I called and spoke with another person, who informed me that I was being recorded. This time the representative told me that they called me April and that service was disconnected because nobody answered the phone. I stated that this could not be true because, my wife is home 24 hours a day. The representative stated that they will not perform service. I have two service panels, one only stopped working 07/27 and the other is still operating. I told the representative that I am 100% disabled amputee and that need my water system fixed. The representative

2 months ago I started my gas service and I still don't have gas to my home. I need the gas for my furnaces so that I can actually heat my home and have been freezing this whole time. When I first requested to start service the tech that came out refused to hang my meter even tho there was a meter in my home in July. He left my property so quick that he left his tools. He said I had to get an air pressure test in order to get the meter hung. I had gotten the air pressure test the first week of December and my job has been sitting in the queue since then. They made me go through new business even tho one of my gas lines should have been grandfathered in and they could have just come back to release the meter for the new line after the test. I have been without a reliable heat source for 2 months and I keep calling and calling to let the design team know that I have been freezing this whole time. I'm request compensation for the 2 months I have had to pay ridiculous electric bills due to the fact that I have 2 heat pumps currently with no resistance heating so the systems basically runs for 20+ hours a day. Had I had the gas heat my bill would probably be $50+ cheaper each month. They also claim several times that they did not receive my gas test certificate and but yesterday they magically found it and told me they received it the day after the test was approved on Dec 8th. As of right now I still haven't been scheduled and I am request some compensation for my high utility bills due to the fact that my system is current all electric and cannot meet the set temps with out the gas heat and that they push to have my job completed ASAP.

I have been trying since February to resolve the overage charged by BGE for services to my mom's property which has been vacant since she passed away May 24. I have made repeated calls. Had a disputed amount of $257, per the BGE rep, tried to be convinced the meter was not able to read and someone had come out to read it saying the meter was on the outside of the property when it is not. It is IN the basement of the home and therefore no one could have ever serviced it with me letting them in. When I finally did get someone to come and read and repair said meter, I still was left waiting for my refund. I called and was told it couldn't be issued to me with a letter of representation, which I emailed and was then told it would have to be issued in my mother's name which is fine. I can cash it by signing "to the estate of", still no refund received. I finally got final bill in the mail a few days ago and it is not the amount being disputed. It has no explanation of the breakdown of the months for which I was charged for gas that was not used at all, again since the property has been vacant since my mom passed. Issuing a future credit is useless I do not live, nor plan to live in the property. BGE was more concerned with moving the account from my mom's name to mine, thus making access to the prior account almost impossible to get access to or receive a resolution. I want a detailed explanation as to how the credit amount was determined and I would like to know when I would receive an actual CHECK for the refund amount. The previous account in my mother's name (***) was *** and the current account number (currently in my name ***) is

Due to a desire to save money, we reduced our heat this winter 10⁰ from last year. In November our bill was $294, which we thought was odd because it was a mild month - last year was $144. To make matters more concerning, our bill shows no energy usage for that entire month - how can that be? Thereafter, a significant disparity existed that was not statistically significant to correlate a relationship between the increase BGE cost (12%) and colder temperatures, to what we were billed. The following compares the previous year bill to our current: Dec $189 v $265 (40% increase), Jan $206 v $302 (46% increase), and Feb $196 v $478 (143% increase!). On Monday, January 10 we contacted BGE and scheduled a meter reading for Jan 13th. We were advised BGE would also send a letter. On Jan 18, I called BGE to request the results and was advised that a reading test took place on January 10. I told him that this could not be correct because we were advised the test was scheduled for January 13. He then advised that the test was completed on the 18th and a BGE rep knocked on our door, but no one answered. This is materially incorrect, at all times, we were present that day and would have observed entrance onto our property. BGE advised the meter reading was accurate. I was then transferred to a supervisor, Mr. H, who stated the same. He advised that if we would like to contest the findings and our bill, then we could do so via a signed letter that will be mailed to us providing instruction. Two months later, and after several phone calls, we still have not received this information. I request your assistance in addressing the outrageously high bills and receiving adequate support by BGE.

I tried to resolve this by contacting customer service 6 times. 5 by phone, 1 by online contact form. I was unable to obtain a resolution. Our gas meter is broken and so our gas charges have been inflated to impossible levels. Our October gas portion of the bill was $570.81 alone. The billing rep put a hold on that amount and advised us to only pay the electric portion. She then did a remote test of the gas meter and told us it had an error code that required an in-persoon inspection of the meter. The billing hold was supposed to last until the meter was fixed. I was told that someone would call me to set up the gas inspection appointment When that did not happen I followed up by phone. I was again told to wait for someone to call. When that did not happen again, I followed up by web contact form in late January 2022. The written response was that the billing hold was removed and the case was closed. Case # ***. I was never informed that this happened. I would never have known unless I called back. I called BGE on 1/31/2022 and spoke with Tara. She was unable to help me and transferred me to another department. I have called and been transferred so many times, and I am back to square one on this issue. I have tried to be patient, but this is unacceptable. Even if I needed to wait for a gas meter appointment, that would be ok, but this should have been communicated. Instead the billing hold was removed and the case closed without notifying me in any way. I have no confidence that this will be resolved without filing this complaint. I need the following to happen for this to be resolved: 1) BGE to put the hold of $570.81 back on 2) Send out someone to inspect and fix our gas meter ASAP

Ongoing billing issues that no one can seem to fix. I have had an on going issue with my bill for the past YEAR! Every time it seems to get fixed something happens and it gets messed up again. I am highly irritated, I would think after a year my issue would be resolved. Let's start from the beginning. I turned on power at my current address in 2018. Sometime in Mid 2019 I get notice that my gas meter isn't reading. The meter not reading caused your company to estimate my gas bill to $400+ a month, a ridiculous amount. Someone came to my house maybe 3 times before they finally just changed my meter. It works fine now after that hassle. So while the meter wasn't working and I had the "estimated" bill, it caused me to have a ridiculously high bill. I though everything had been fixed but last week I got a $600+ bill. Everything I call no one can give me the answers I want. Why does this keep happening? Why does this keep falling through the cracks? Will this ever get fixed? Why is my bill $600+ again? I wad told I havent been charged for gas in over 9 months. Which doesn't make sense. I was also told my account gets reviewed every 3 months... then ummm why wasn't this caught sooner. I also don't understand how I get a gas usage report every week but I wasnt being charged?! After looking at the gas usage bill it still doesn't look correct and I dont think I have used as much as said. I think some of the uses is still "estimated". How do you know how much gas I used between November to January (or whatever the time frame my meter wasn't working was). Clearly there has been several people that have dropped the ball and no one is willing to admit it. My account needs to be reviewed and corrected. I have questions that deserved to be answered.

On August 9th I reached out to BGE as the power was turned off at a property my wife is due to inherit once we go through probate with Anne Arundel County. I reached out to BGE and they stated the bill was not under her name and was under her deceased ex-husband's son, who is not at the property and we have not been able to make contact with. Due to the uniqueness of the situation this was escalated to a supervisor. They advised me of the information i needed to submit and the email address to send it all to. I submitted the requested information based on the phone conversation i had with the supervisor the same day which i was told because the power was off they would have a resolution in 3 days. They reached out promptly for the front and back of my driver's license and i have not heard back since. I have attempted to reach out to that same email address that responded quickly the first time for updates and have not heard anything back. I called in and was told that it was still under investigation. I emphasized on the phone and in my initial email that due to the power being off the sump pump is no longer running and the basement has been flooding. There is extensive damage now and i have borrowed a generator from a family member to run the pump but the floor is not level so once it reached a certain height there is no easy way to remove the water so everything must be ripped out. I understand the power being turned off initially was lack of knowledge whom the account was under on our part however the extreme length of time its taken for any decision to be made on transferring the account to my name or my wife is well beyond what any reasonable amount of time would be. I have to go over to the house every time it rains to try and minimize damage and its rained every other day this entire duration and the water has gotten a foot deep. Ill post an image i took when i was there earlier this week trying to manage the situation.

On December 21, December 23 and January 12, 2022, I contacted BGE because my account showed an outstanding payments of $250.50 (a electronic payment originally submitted on Nov 26) and $398.42 (a electronic payment originally issued on Dec 21). I contacted the BGE agent by telephone and was instructed to provide the records of the completed payments via email. Although all information was provided and followup requests for resolution were sent on my part, I have not received any record of receipt of the info seeking resolution or followup from BGE. Unexpectedly, BGE sent two letters on Jan 31, 2022 and Feb 1, 2022 regarding returned payments. The letters also stated that because of returned checks, future payments must be in cash or certified check, including the possibility of a turn off notice! I have never been the recipient of such a notice! BGE has not provided any followup to my request to investigate the lost payments. I did not receive any info indicating that the payments were past due or not received except for my own due diligence in paying bills monthly and there was no notice from BGE until the returned payment letters stating that BGE would no longer accept my form of payment -- an electronic payment from my bank account made monthly. Although the original payments were made and the amounts deducted in my account, I was instructed by BGE to reissue the payment, which was done, but this required cancelling the orginal and reissuing the payment. It is not clear why BGE took a long time to process the payments that were made on time, then attempted to use the cancelled check and not the reissued check months later. I submitted payment, again, a third time, via credit card for payments previously made in November , December and January 2022. My bills are up to date only because of my own efforts. This is very unusual for BGE and also very unusual since I have been a reliable paying customer for more than 30 years!

On January 18, 2022, I was issued a BGE bill for $472.45. When I saw the on January 20, 2022 bill I called BGE customer service at 05:52pm immediately to ask why my bill was extremely high. The customer service representative explained that I had been billed incorrectly for the pervious month. I proceeded to ask how does this error occur and I have to pay for it. On January 25, 2022 at 04:03pm I called BGE customer service again and spoke to another gentleman who explained to me that I was being billed incorrectly for a few months. I explained to him that this is bad business practices and seems intentional now that my deposit is paid off all of a sudden my pervious bills were incorrect. The very first bill from BGE was $119.37 for August 26 - Sept.13, 2021 (electric: $31.37, deposit: $68.00 and electric/gas service application charge $20.00). My second bill was $161.12 for August 26-October 8 (electric: $61.72, gas: $31.40 and deposit :$68.00). The third bill $177.44 for October 8-November 5 (electric: $92.99, gas: $16.45, and deposit $68.00). The fourth bill $183.26 for November5-December 9,2021 (electric: $98.87, gas: $16.39 and deposit $68.00). I had completed paying the required deposit and thought my bill would drop not increase the amount it did which is over a 100% increase. This is completely deliberate that I was charged incorrectly that entire duration of paying the required deposit. I am never home to have a BGE bill for $472.45 for November 5- December 8 ( gas supply: $ 62.82, gas delivery: $83.97, and taxes and fees $3.77) additionally December 10-January 11 (electric: $136.26) plus December 8-January 10 (gas supply: $87.66, and gas delivery $202.02) . I work Monday-Friday 8am-5pm, Monday Wednesday and Friday 8am-11pm and rotating weekends 7am-8pm. I am never home. This bill was deliberate, intentional and unfair just to insure that I do not receive the initial deposit back after 10-12 months on time scheduled payments.

On September 11 , the *** serial stopped working and so I called the *** company at approximately 10pm that evening and was told to go through my provider which was BGE to get this after they gave me a trouble shooting idea that did not work. That idea was to unplug the thermostat and plug it up again but when I tried this it died immediately. So I called BGE on Sat September 12. When I called the dispatcher stated she would have someone call me. I don't remember the name of the dispatcher but it was a young man. I told him that the thermostat went out and what I had done to troubleshoot the idea . He stated that it was my furnace. I told him that it was not my furnace because my furnace was purchased in 2015 . I ask him could he come out to check . He said he did not have to because it was the furnace but he never came to check. I then had to call Horizon services to come replace the thermostat. The technician from Horizon stated that it was not the furnace but the thermostat and because it was a smart thermostat he could not fix it I would have to go through the company I purchased it through. I told the technician that I started with the company but no one would come out to check. I had Horizon put in a new thermostat an older make and model soo would not go through this again and the cost was $337 minus the cost of the labor . I submitted a claim to BGE peak rewards and was given the runaround and was told to resubmit the claim. The last time I submitted my claim was Nov 11 and was sent an email on that date stating that my claim would be investigated claim on Nov 12. I emailed a copy of my invoice from Horizon on this date as well. I received a return email stating someone would be coming to get the thermostat. The thermostat was picked up .Nov 30 I was sent an email and called and was left a message stating that my claim was denied . I called Mr. R withPeak Rewards who said that it was nothing wrong and I would not be reimbursed. Product_Or_Service: Thermostat replacement Account_Number:

Issue with strong fumes incorrectly diagnose by Baltimore Gas and Electric on 1/1 that caused our heat to be shutdown. On 1/1, my family smelled strong fumes and experience strong head aches, confusion, and balance issues. We called BGE to come out and check the whole house for the issue. They notified the Owings Mills , Baltimore County Fire Department to come out also. First the fire department came in with their meters and stated they did not detect any issues. They the. Spoke with the BGE guy about the findings. Then the BGE guy came into the house and went straight to the furnace in the basement opening it up. He quickly stated that there was an issue with a part of the furnace leaking. He took out a meter after the diagnosis. As stated in his ticket "Found a SAS leak at the burner assembly inside furnace . Turned of appliance valve to make safe." . The BGE guy did not check the rest of the house for issues or the other gas equipment that I had in house, i.e. i use gas for my fireplace and water heater. He then shutoff the heater and left a ticket on it. He did not lock it. I also never saw him check for CO2 in the air. The fire department team EMTs would not help my mother and I . They did not look at us or check our vitals. We called the heating company Allied-Phillips and the man came later that night on emergency. This company installed the unit and has been doing maintenance on it since we bought the house. We paid $120 for the man to come out and service the heater. The man opened the heater and did not smell any natural gas leaks. He used a meter to check for CO2 leaks and did not find it. We also have CO2 meters throughout the house and they did not go off. He then tested and checked the heater for leaks and did not find anything. He declared that nothing was leaking or wrong with the heater and it was functioning properly. The fire department also found nothing wrong in the house with fumes or leaks with their meters. I have a 92 year old mother who is disabled and this left her and my family without heat.

I am attempting to move service to my new house and after numerous attempts to give BGE the information requested they still have yet to assist me On March 2nd while renovating my new home the power was cut due to non payment by the previous tenant as I was still moving I had not yet transferred service. I then called bge to start the process and after a couple days was told to sent via email my lease my identification and my social which are connected to bge account ***, and was told I would be given a call when they are accepted and that it should all be done by Friday . I then received a automated voicemail yesterday, which is now a week after I started the process, to resubmit the same documents online through my account page. After submitting the documents online I called today and was told the documents have not yet been acknowledged, after further discussion I learned that both the original email I was given by a rep and the directions on the Automated voicemail I received we wrong and that they did not get my documents to the right location. So again i was asked to submit the documents via email and fax to a third location and again told I would have to wait for them to be accepted and I have to to again pay to house my family outside of my home which I pay rent for. The bge rep offered no expedited service of any kind and In fact confirmed with me that the company had given me incorrect information causing me to be displaced from my home even longer. Also I was told by the rep there is nothing that can be done to help my situation even though it was the company's information that caused this issue. And this is my second time having this issue last time I moved and had to do this it took 6 months to resolve the issue and only because of the apt complex I resided at did I have power. It is ridiculous that bge is knowingly giving out incorrect information from its customer service reps and from automated systems . I also have no idea what was done with my personal information I sent to the previous two emails that apparently had nothing to do with my account issue .

Technician failed to call prior to arrival as per their policy and email stating such and I was refused another appointment. On January 7, I scheduled an appointment to have my thermostat replaced and was given an appointment for March 11 between the hours of 8am and 12pm. I called Peak Rewards on March 10th at 2:30pm to ensure the technician would call me when he/she would be in route to my house. I would be at work but work 10-12 minutes away. I was assured I would receive a telephone call. I also received an email on 10 March, confirming my appointment and it read "...technician will make a courtesy call to let you know they are on their way to your home." At 11:40am, 11 March, when I still had not heard from the technician I call BGE Peak Rewards. The person who answered the phone told me the tech was not officially late because it was not 12:00 yet. She placed me on hold after I asked about how much time should I wait and came back to say the technician had been to my house, called and rang the door bell. My only house phone is a cell, and I have a Ring door bell. I never received the courtesy call the previous BGE employee said I would and email confirmation mentioned. I did see the technician rang my bell at 9:42 am however, since I was not expecting him to ring the bell but call I didn't hear the ring notification. I was then informed that I would have to reschedule. I was placed on hold for about 5 to 10 minutes felt like longer. The BGE employee informed me that there were no more appointments and I will have to wait for the dispatcher to call in 2 or 3 days. Before hanging up the employee confirmed my telephone number as being XXX-XXX-*** when my telephone is XXX-XXX-*** as noted on my bill. I used XXX-XXX-*** as identification to get into my account yet, the person I am assuming the dispatcher or whomever, wrote my number down incorrectly on the order. I was upset because I don't think my thermostat is working proper and I waiting 2 months for this appointment. However, I feel that the reason I was not given an appointment is because the employee did not like the tone of my voice when she kept saying i.e. 3 times that the tech called me and I disagreed because I was watching and listening for the call and there was not a missed call from him.

A customer service rep for BGE explained that I should confront a potential identity thief that used my information to set up services in my name. I received an email on March 23 that services were started in my name at an address I've never been affiliated with. I called that day to get the service cancelled and the address: ***, 20707 was removed but the account number it was associated with still remained visible on my BGE app. I then checked on my bill statement on April 9 for the month of March and noticed that there were now 3 account numbers tied to my name in the app. One was mine for my current address. The second was the account number from the cancelled service I had to call about. The third was for a new service started again at that very same address that I tried to cancel. It turns out that I had not received an email about that service starting up this time because my email address linked to BGE was switched. I called again on April 9 and the first service rep I spoke to didn't have any definitive answers and transferred me to a supervisor. I spoke to the supervisor who informed me that there was a call made to BGE on March 24 by this person to set up the service again and explained that they either used the last 4 digits my account number or Social Security number to get through and set the service up which is also probably how the email address was changed. The supervisor I spoke to on April 9th I believe was named Justin and he claimed BGE takes no responsibility because anyone could call up with the right numbers and bypass the system and effectively become me. I asked him to remove the other 2 account numbers that were never supposed to be affiliated with my name in the first place and he said that they do not delete account numbers in their system. Finally I asked what he suggested I do and he said if he was me he would go to this address that has shown on my account and find out what the issue is. I was stunned that a supervisor for customer service at this large electric company had no other options for me and said I should either do that or seek legal help to make sure my identity has been stolen. I looked into my banking transaction history and there have been no other purchases made in my name and that this seems to only be an issue with BGE as of now. I feel that I was given such little information on this case about how this is happening and what needs to be done to resolve it.

BGE outrageous bill and abuse. I bought a house in December , I called BGE to set up my account but they said they could not verify the house for more than 6 months. Meanwhile, I continued to call BGE twice monthly to set up my account and the BGE REP who answered my call finally asked if someone was living in the house. I explained to her that I bought the house in Dec 2018 and I moved in to the house on March, 30 2019. The BGE rep asked me to submit the deed and other important information and I did. The rep explained that the house does not have electricity because there are some fraudulent activities on the house that they are investigating. I submitted my deed and other information to show when I brought the property so they can bill me based on what I have used so far. However, the house is under renovation and I have been giving order to stop work on the house by the county due to permit issue. The house does not have kitchen or sink, the AC and the heat is not working and only one room has a working socket. The wiring that will bring light to the house was not completed before the county stop my renovation until I obtain proper permit. The response I got from BGE was that they came to disconnect my electricity and I had to move to a hotel until my electricity was reconnected. When I called BGE to find out why my electricity was disconnected, I was told that the house was not supposed to have electricity because it has been cut off couple of years back. I was told by BGE that the meter in the house was a stolen meter from Washington DC and I was penalized to pay $2000 before they can turn on my light. I paid the $2000 so they can turn on the light and with the hope that I will be able to start afresh. However, BGE continues to bring outrageous bills and I reached out to them on multiple occasions but they said they could not do anything about it. The craziest part is, I am a nurse, I don't stay home because I have two jobs and I work on weekends too. In less than a year, I have a gas bill of over $4000 in a house that has one working bathroom without a sink, no kitchen at all, no washing machine or dryer, no full AC/heat and only small part of the building has light, and AC/heat. I was living in the house the way it was so I can afford to pay the mortgage until I lift the stop work order and put it back into a living condition. I asked BGE to come and inspect the house but they refused to come. When I contracted the COVID 19 virus, I sent BGE my medical bill and how I cannot afford to pay the outrageous bill they sent but they told me to apply for unemployment at a point on death. I have sold the house the way it is last week and now I have a bill of over $4000 in my name in less than a year and I need help fighting this abuse.