Airtalk Wireless review: ACP government backed phone service

I registered with airtalk wireless on their website to enter the APC government program and purchased a phone with them as they charged me $148.24 for and said they would refund me the money if my application was denied. Not only I was denied because that government offer was expired that same day and despite that they were still taking peoples money on their site. Now I am trying to get a refund and was on the phone after waiting 45mn on the line when this thick Indian accent guy introduced himself as Russell told me not to worry I was approved when in fact I am denied on their site and on their hotline with which I enter my credentials. He tried to convince me I still was so not to give me my money back and says if I want to ask for it back I should write an email to [protected]@airtalkwireless.com which I have written them twice but for no answers. I told him I was going to write to them and when asked him for his name again he said he was Robert! So when I pointed out that he told me earlier on the conversation he was Russle he answered that his name is Russle Robert lol. This place Airtalk is a scam and is scamming people with low income and the federal government!