Airtalk Wireless
reviews and complaints

July 5th 2023 I purchase data $15 My phone still wasn't working after after I purchased the data July 12, 2023 I filed a complaint with customer service via email Ticket # DX1111F in enrollment IDWAT1678543524 subject service is not working content switch my phone SIM not working After that couple days went By no response I decided to switch my service I soon realized that I really wanted air talk wireless service So I try to transfer back the data I purchase I never use it I can prove that in my account air talk WI never use the data that I purchase I would like a refund and I would no longer Want to be a part of air talk wireless phone services They will not give me a refund I can prove that I've never used that data at my account was even suspended when I purchased the data Customer service representative Allison Has tried to hangcut me off Rudely interrupted me when I asked to speak to somebody else she denied me that I asked for her kept saying it very fast was not Customer friendly or Understanding and we came to no resoluti got a day mixed up and she said that I was lying I'm very offended in the way that she Was speaking to me it was very Unprofessional and I Would like to speak to somebody that will listand and resolve this problem

I attempted to reach out to airtalk wireless about a defective device that was sent out to me over a month ago I was accepted for the *** PROGRAM in was sent out a used and messed up phone from airtalk I've asked for a return label which once was sent to me but I've since then haven't had the opportunity to send the device as of yet to to personal matters in when calling to speak with someone about the they refused to resend me a shipping label my enrollment ID associated with this account is WAT1670449288 and the phone number to the account is *** how the customer service rep handled the call was very rude and refused to honor my request to speak with a manager or supervisor. The rep just continuously repeated the same thing over and over and told me to have a nice day and hung up the phone. These reps with these government assistant companies treat people very poorly, and expect no one to follow up about these issues. I'm putting in this complaint to have someone from the hire upper management department to reach out to me about this matter and handle their employees and properly allow me to return this defective device that has been sent out to me or allow me to cancel my services with them so I can use my *** elsewhere

I came across Airtalk wireless when they posted all over the web they were giving NEW *** S9 phone if u signup. I signed up but what I got was a used *** s7 that has major issues, one being the battery gets so hot that you cant even hold the phone. Since they didnt want to resolve my issue I said forget it. Since yesterday I havent been able to send or receive any text. Let me also add that I work transporting *** children and rely on my text to communicate with the *** families,cps,parent ect. Today when I phoned about the texting issues I find out that Airtalk has taken over my AirVoice account, that explains the problem. Who aurthorized this change? And if thats the case then I want the NEW *** S9 for switching, like they stated in the advertisement. Back to the texting issue..the 1st representive hung up cuz she just wants to repeat the policy, not how to resolve the situation, so I waste more time calling back to get someone else who says "itll take 3 days to put in a request, then she hung up. I wasnt happy about waiting 3 days so now who knows if the request was even put in and now more of my time filing a complaint because this company is terrible. Heres what I want a NEW *** s9 at no charge, since I am now a new customer.

I signed up with airtalk wireless 1 month ago threw the government acp program. I ordered my devise and they claim the device was shipped. After waiting 2 weeks they sent me a tracking number. I tracked the package and it says it was delivered to the *** in ***. After a week of no more movement of the package I called and emailed the *** post office. And they did 3 internal investigations. After the investigations they have verified that the *** never received the package and that the label for the package was only printed that the package was never scanned into the system. I've been in contact with airtalk wireless multiple times and all they can say to me is to contact the post office. I've done that as I said. They will not agree that their fulfillment company dropped the ball and failed to ship my package its now been a month and I still have no phone. I'm disabled and desperately need my phone. Also the government is paying airtalk wireless for service I don't have and can't use. This is very frustrating that every response from them is the same type. That is to call the *** they deserve an F in customer relations and service. My enrollment ment ID is *** last 4 of SS# *** DOB 01/02/1971. This info may be needed to help find my account with airtalk wireless.

They advertise they are giving out*** and other phones to people through the government cell phone program for people receiving health benefits*** and they are receiving money from the government for people signing to there service..They don't supply any of the phones you agree to They send you information saying your going to receive a certain phone they advertise,they send you information saying that specific phone is on the way and most times you don't get a phone at all and if you do it's not the phone advertised and it also doesn't work ..The customer service numbers they give you to call nobody never answers ..They also have posted good reviews about their company online but the review is posted by them their selves ..They are taking Poor people information and getting money from the government and not supplying people with phones and leaving hundreds of thousands of people without service ...They advertise on all social media especially *** and when you reach out to them or post on their page about your experience they delete your comments and restrict you from commenting... People have children waiting for what air talk wireless is advertising and when they never receive it the children are left with very great emotional distress ...

I ordered a phone from them on June 26, 2022. It was stated it will take up to seven to ten business days. I called cause it had been a little over a month. I was told it will be escalated and I will hear back in three to five business days. I called back cause I had not heard anything. The representative said it had not been escalated and did so. I called back after four business days. I was told they don't have the item I want and they don't know when they will have it. I stated it's still on the website that it's available. I was told that their website needs to be updated, they can give me a refund but I will not be eligible to reapply for 90 days. I asked to speak to supervisor because this is an error on their behalf and I shouldn't be punish for it. Not only did they take my money for an item that they are false advertising but I have to wait 90 days before I can even apply again cause of an error on their behalf. I asked when was I going to be notified about this. Can they give me a list of options to compensate me for my time being wasted and taking my money. They can not and will not help me. I can get my money back and wait 90 days. I don't have a phone. I've already been waiting over two months now. Now I can wait for a phone whenever that may come cause they don't know or get a refund and wait 90 days. Even though they are false advertising.

I decided to go with airtalk as my free government cell service they did send me a free phone but it broke so I decided to upgrade and buy a new one for three hundred dollars because I needed a phone I have 2 kids with school appts and alot alot more so I am on the phone alot well it took two months for them to send me the phone by that time I told them to cancel it and refund my money instead they still sent the phone I called them and gave them my new address *** XXXXX instead the man put *** XXXXX so because of the error of there employee the mailman put my phone in the wrong mailbox and somebody else got my phone I called the post office and seeing if there was anything they could do about it they told me to call Air talk and tell them what happened and they should send me a new phone for free because it wasn't my fault and I called air talk and I asked them send me a new phone cuz I checked with my neighbors I checked with them mail carrier and they no one had it so and air talk said no they couldn't send me a new phone as much as they would like to help everyone they couldn't do that because they'd be coming out of their pocket which it should have been coming out of their pocket because it was their fault on why I lost my phone it wasn't my fault so therefore I felt they should have replaced it for free or out of their pocket because it was their mistake not mine

Over a month ago I signed up for the free cell phone for low income seniors. I purchased a phone from Airtalk when I signed up. I paid $60 plus tax for the phone to them. They sent the phone and a micro SIM card. The phone is iphone 7 and uses a NANO SIM card. I called AirTalk and said I needed a NANO card the Micro is too big. I first person told me to cut the card, I called my daughter to tell her we needed to cut the card and she said she can't do that and to call Air talk back. I called and spoke with second person who said they will send a NANO SIM and I will get it in 7-10 business days. After 10 business days I called AIRTALK back and said I didn't get a SIM and the THIRD person then proceeded to tell me that my request was denied (I was NEVER told that) and I had to go but my own SIM card, I asked to speak to his supervisor and he told me they will say the same thing and he REFUSED to transfer me to a supervisor. So now they have essentially stolen over $60 from me for the phone they had me buy, but that I can't use. They do not answer the customer service number *** which I have been calling daily and get disconnected when no one answers between 15 and 60 minutes. They most recently sent an email saying to use my phone because its been 25days with out a call. How can they send an email like that when they know the service has never been activated because they refused to send the right SIM card. I'm mostly shocked by the LIE from the second phone call. This business is dishonest and have denied me the service and taken my money for a phone I can't use. The federal government should know they are deceiving seniors and stealing from them.

The company said in their advertisement that you can get a bundle phone and tablet of your choosing. When I went to order it was a hassle to begin with went back and forth with them for about a week after they had taken the money out of my account to see if I was going to get approved. After approval it took another week for them to acknowledge anything and put my phone in the mail mind you I was supposed to get a tablet too. So the phone goes out *** gave it to *** but for 4 days it was lost in *** custody. When I finally received the product it was a defective Product. The screen has a burn in issue. I called the second I opened the package and told them that I only received the defective phone and not a tablet so fighting with them for a month now they came to the conclusion that they gave me a tablet. Since they didn't I tried to order another one they refunded the money that they took for my account. And keep insisting that a tablet was sent but I still have a defective phone they refuse to help me it takes them days to respond and when they do respond they respond with typical corporate lines again not helping. They took $22.01 for my account last week of January told me I was approved on February 1st sent the phone out the following week didn't arrive till February 14th. Been fighting with them since February 14th and no one is helping still please I need some help please the resolution I would like is for an exchange of the phone for one that's actually good and the screen isn't all scratched up or burned in and my tablet I left a very good company because they were supposedly the best and this has been a nightmare. If proof is needed I can provide the about 50 emails I sent to them and about the seven that they sent to me

I received a smartphone from Airtalk wireless. The smartphone ***. There were no damages to the phone upon receipt. It was a day that I noticed when using the phone playing a game and talking pretty much everyday use, that the phone was getting warm, About the third day the phone was getting hot to touch. At this point I decided to contact Airtalk wireless via chat support. I explained to ***, an associate of Airtalk wireless , the problem of the phone getting hot and also the battery was discharging rapidly. She tells me to make a video of me telling ad showing the damages to the phone. Well i never said anything about damages to the phone and that unless you are able to feel the phone through the video you would not know how hot it was. Then she tells me to screen shot her the battery strenght and 1 every 15 mins. I did as she said. After I sent the last screenshot some one else replies to send screenshot of battery usage. I did not find what they were asking for. So, i asked for assistance and did not receive any, Instead i got the same message of send screenshot of battery usage, Then there was no one, So I come back to the Airtalk site and use chat and sent message of everything that was done so far. This person tells me send battery usage screenshot. I again asked for assistance to find it.,.I did not get any assistance. I told the person that the phone was real hot.This is their policy, If your phone or your charger has a manufacturer defect, you can exchange it within 15 days from the day you received the phone or the charger for FREE. My 15 days is running out! I want to exchange for a Galaxy S9 plus, the phone is free anyways, Here is the kink to their policy ***/***?

I checked for the free government phone and come across the airtalk wireless airvoice wireless company stating that it was a trusted government site. I picked out a phone paid the money for *** plan a month and *** for the phone itself. I looked at the reviews of the phone and realized that the galaxy 9 note does not get regular android updates. I tried calling the number to cancel before they sent the phone out and iat first the phone call would hang up about 6 times I tried to call. Then emails several times to stop shipment. And receive my money back. No luck. Then I tried calling again and finally reached someone but little did I Know they asked why I wanted to cancel my order. I explained to them why and was put on hold. They came back and said there systems are down and proceeded to ask me for my phone number and said they would call me back in like 15 sec. I asked to speak to supervisor and they said no they were in meeting. I said I was contacting my bank and they hung up on me. A few minutes after I contacted you at the bank I received a email stating my issue was resolved when in doubt it isn't. They've took my money and also trying to represent the government. I just want the payment stopped and my money return and also an investigation to happen so that this never happens to anyone else. I also do not want the *** taking out every month and I want this to be taken care of as it represents a government website and also as soon as I contacted my bank I received a email from air talk wireless with the email stating that this issue was resolved when in fact I never received a phone nor my money and also they have my photo id and a copy of my SSI benefits letter because I thought that this was the government. Also I don't know what is going to be used with my information. This in fact needs to seriously be looked at . It follows all the steps as assurance wireless company.

blazer.*** I want to return this phone. Please give me a return address so I do not have to pay for it and by doing so I want to cancel my service. What I got is junk. When I signed up, I asked for a Galaxy A11 and you guys sent a Galaxy A01Plus, it's a Verizon phone which doesn't recognize the sim card. I went to your guy's site to activate the sim and it won't let me. So, I tried to contact you guys on the site. It won't let me. Plus, before I forget I also called in and talked to someone explaining my phone wasn't working right. The only way I can make calls is through Wi-Fi calling meaning if I'm stuck out on the road, I won't be able to call anyone since there is no Wi-Fi When I talked to the guy on the phone, he asked me for my Sim card number to see if it was the right one since I was unable to activate it online or by calling 611 and press 3 to activate sim card by entering the sim card number. I gave him the sim card number *** and he said it's the right sim card number for the phone I got and he said to hold on and came back and said it was activated and to turn my phone off which I did for 24 hours and turn it back on and still not working right. I can't make calls unless it's Wi-Fi calling only So that's why I want to cancel my service and send the phone back without breaking any terms which I have to pay for since I can't use my phone. So please send me a return address so I can mail the phone back to you. It's not my fault you sent the wrong phone and something doesn't work so I shouldn't have to pay anything to cancel my service Save you sometime I'm not dealing with it just send me a return label to my e-mail address or give me an address so I can send it back and cancel out my service with you guys. Well, I guess you're not going to response to me and that's not a way to treat your Comsumers. Plus, I sent an e-mail to you guys 6 days ago and nothing.

Hi . I'm writing this complaint about the company Airtalk Wireless. They are an online that provides free cell service & free phone *** is for low income household. Upload proof of government program such as EBT . I did quilify so I started filling out the online app. I was on the last page and my electronic signature was needed. I typed my full name and hit the continue button but a note popped up explaining my signature didn't match the one they had on file so I cleared my first and last name and typed it again. Same note popped up again so I tried filling it out again. Every attempt failed and left me stuck on that page. I figured calling customer service was the way to go because the issue I had was small but still an issue I couldn't handle on my own. I called the number provided and came to the part where some options were offered. The one I choose was the option that said : Are you having an issue with your internet service or an issue with your device? If so choose this option # . Because the options to choose from were very limited, I decided on # 5 option. So after choosing an option, the answer provided was to call another company because they do not handle these types of issues. I hung up,called the number again, went through the options again and chose a different prompt but basically a similar outcome was offered. Personally, I don't think any other company is going to help with another companies internet page messing up. So this happened on February 15th 2023. I guess I should mention that eventually I got to an option that transfered me to speak to a customer service representative. My wait time was 10min. After 10 mins the automated voice came on an said more wait time because call volume. This happened several more times until I was informed the department was closed & to call back during normal hrs. 9am-5pm. Obviously my issue never got resolved. My account # ***. I look forward to hearing from you. Sincerely, Leorah

I want to cancel service with this company I want to switch over to a new government cell phone provider their customer service is terrible every time I call customer service the call drops sometimes the call drops before I can get a chance to even speak to someone on the phone and if I do get a chance to speak to someone like today the call dropped 2 minutes after being on the call with the customer service representative and he never called me back you know what not professional it gets even worse I go online to chat with customer service support team online and I join the chat at 6:50 pm and I waited on the chat until 10:30 3:00 p.m. I got tired of waiting so long so I ended the chat because nobody ever came on the chat I contacted the company customer service because I have been having some issues with my device every since I've had this device I've not been able to make any phone calls every time I try to make a phone call it keeps saying emergency calls only sometimes I'm able to get cellular data but only for like 15 or 20 minutes it says 4G LTE at the top of my phone when the data is connected but then after 15 or 20 minutes the 4G LTE disappears and I'm not able to get access to the internet or data on my device and that's the reason why I was contacting customer service support to see if they can resolve these technical issues with my device so I can make calls and get connected to data permanently but unfortunately I was never able to reach anyone and nobody called back after seeing that this company has a f review and rating with the ComplaintsBoard.com I'm not expecting the company to call me and reach out to me obviously they have a f rating with the ComplaintsBoard.com for a reason and this company actions speaks louder than words especially since they have a poor rating with the ComplaintsBoard.com when you look at the top of the screenshots and see the time you can see that I've been on this chat for hours waiting for customer service to respond and they never responded not even one time

On Feb 26th was trying to buy a phone and service from airtalk wireless with the *** discount. I had the items added to the cart but the card i was trying to use was having an issue so i tested another card but before doing so i checked the page to make sure there was some step afterwards so that i could cancel. the button even said "submit" and not anything like purchase but when it took me to the next page it was asking for me to agree to some terms. well i didnt want to purchase the items yet but i couldnt find a back button or anything so i figured i would just close the page and come back later. little did i know accepting those terms didnt seem to matter as my card was charged the full 621 dollars. i quickly contacted them about it charging the wrong card despite not accepting the terms and if i could either have it transferred to the other card or cancel the order and i can just go through the process again. I was told that there was no way to change the card charged and if i cancelled the order i would no longer be eligible for the *** discount. they didnt mention the non accepted terms and seemed to want to sweep it under the rug.later on i looked into the company more and decided that this seems sketchy and wanted to just not deal with these people at all. I found nowhere on the website to cancel the order that according to them was still pending despite the charges going through. i got a call from them and explained the entire issue and the guy again ignoring my concerns about the purchase process, told me "we dont refund the whole purchase, we dont refund tax and theres a copay that will not be refunded" in the end they offered 575$ refund for the 621$ purchase. Completely unacceptable that i couldnt get a full refund 2 days after the order i didnt purchase especially when the items had not shipped and no service was rendered. when asking the rep to escalate further he told me theres nothing he could do and would not connect me to anyone higher up.

Everytime I call, I am put on hold and then I am disconnected and it has become very frustrating. I am currently waiting for a chat agent which the wait time states 964 minutes. I have your mobile services using the *** program. I originally ordered the *** but was sent a *** phone. I understand that you try your best to fulfill customers' requests but sometimes that is unable to happen due to inventory issues however, according to the disclosure in clause 14 of your terms and conditions it states: " Occasionally, a device may become unavailable after you have submitted your order. In that case, the Company reserves the right to select an alternate phone (a different make and model than the one you selected) of equal or greater value as determined by the Company." On your website which stated this particular *** was available, it is priced at $150.00 now $90.00 under "free phones." It is listed for $90.00 under upgraded phones. I do see it is no longer available, however it was when he originally applied. I received the *** which is listed at $25.00. That is a $65 difference and nowhere near comparable in price or value. I am aware of the the "15 day free phone warranty"; the phone was delivered on October 5, however Airtalk was unable to activate the SIM card for several days after which is no fault of my own. Technically speaking, we are on the 16th business day since you do not count weekends as business days for delivery time frame either and that is not subtracting the time it took for Airtalk to activate the SIM card for usage. We contacted customer service via chat on October 5 to discuss the type of phone that was received and to get technical support for the SIM card so it was brought to your company's attention almost immediately. The charging port that is part of the *** phone no longer works, so basically you have 15 days for your phone to work and after that no matter what you're paying for a replacement.