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Agoda Company Customer Care Service

Agoda Company Pte. Ltd.

30 Cecil Street, Prudential Tower #19-08
Singapore - 049712

Customer Support Phone Numbers

+44 20 3027 7900(Customer Service) 38 31
Work days:

Agoda Company Complaints & Reviews

Agoda / Agoda advertised hotel room images look nothing a like real space (Booking id 115036976)

Phuc Tu on Jan 11, 2017
I have book 3 nights at the Harbour Plaza North Point hotel in Hong Kong with the booking ID 115036976 for Premier room Via Agoda. The photos advertised on the internet is for a brand new renovated room, however the room that was given to me from 6th Jan - 9th Jan 2017 was infact a very old...

Agoda Company / Do not rely on agoda’s price guarantee

rayg12345 on Jan 9, 2017
Agoda do not honour their price guarantee. They keep promising refunds back to your credit card and after months of waiting they offer to redeem points instead. Even the points to redeem were not enough to get a discount off a later $700 booking. I finished up changing over to Hotels.com...

Agoda Company / Reservation

Lucy Cornwall on Jan 7, 2017
I booked a hotel, 2 rooms at hotel arjun in haridwar, india, through agoda. Booking ref: 88478157. When my party arrived on 8/12/16 I was told that there had been no bookings made. The manager informed me that they did not work with agoda anymore due to payment issues, and that there had...

Agoda Company / Price increase without notice

Stephen Burman on Jan 5, 2017
Further to my 4 th email that nobody has responded to again, booked 4 rooms in Hotel fortune Mumbai . Rooms were re booked out without notice . You took my money £254 for two nights 4 rooms, then you replaced the accommodation for us with a flea pit, absolutely disgusting rooms that I wouldn't...

Agoda/Booking ID 115653350 / Poor hotel service and lack of basic amenities like clean room, bathroom and bed-sheet.

arun_r_p on Jan 1, 2017
I had booked Hotel Haveli (Jodhpur) vide Agoda from 01st Jan 2017 to 02nd Jan 2017. I had booked for 2 adults and 1 child ( 3 years). Agoda had billed for additional bed, which was not required since the child was too young to sleep on his own. I had reached the hotel (with my family: wife and 1...

Agoda Company / The property/hotels description

berta88 on Dec 30, 2016
Dear Admin of Agoda, I would like to report you a complain about Raha Grand Hotel that we booked for 7 nights the economy double room (28th Dec 2016 to 4th Jan 2017) that costs me NOK 3, 321.85 (around THB 13, 780). My booking ID is 111565358. The bottom line is, nothing of what is stated...

Agoda Company / Booking no 112753108

Ralph Del Rosario on Dec 22, 2016
I booked my trip Seoul for 5 nights thru agoda however I missed my flight so I immidiately informed agoda about it. I did not receive any response from the customer service team. When I arrived at the hotel on the second day of the booking, I was informed by the front desk that agoda...

Agoda / Booking cancellation

Kiarah on Dec 6, 2016
My friend used my credit card to book a hotel in Singapore through Agoda website and cancelled it right away, but agoda still charge the booking and haven't returned the money yet after more than 1 year! We kept on following up but there was no progress on this matter for a very long time...

Agoda / Payment not received

lskgoud on Dec 1, 2016
Hi, I booked a hotel in las vegas on 26 nov 2016 at 5.00 am with Booking ID: 113359330, when i went to hotel, they said me that checkin starts from 3.00 pm, i also asked if i could checkin early for extra price but they said they dont have any rooms. then i went to different hotel through...

Agoda / Booking id 112916359 - Bano Beach Resort

Wolfgang Poessl on Nov 26, 2016
Dear Agoda team Please immideatly credit me the cost for this accommodation  It is unbelivable how u can offer this scrapy and extrely dirty resort We were the only guest We did not check in The socalled deluxe room was a dirty disgusting room No aircon working Brown water in toilet...

Agoda / I have been treated like a criminal by the staff.

Mohd Hasrul Abd Latif on Nov 22, 2016
On 29/10/2016 on 08:03 I'm coming for breakfast to entertain my friends because I do really enjoy the food here at palm seremban hotel. But one of ur staff has been questioning me as ur guest why I bring my friend ( nadhirah ) because she has been work here before. That's is not my prob...

Agoda Company Pte. Ltd / Travel site

Emmanus on Nov 19, 2016
AGODA WILL RIP YOU OFF. They could care less what happens to travelers who book hotels and travel arrangements on its website. If you should every have anything happen to you, such as a serious medical emergency, accident, hospitalization, emergency evacuation, typhoon, surgery on any...

Agoda / Terrible experience from malibu lifestyle b&b (Kuching, malaysia)

SookYing on Nov 17, 2016
Date: 15th-16th November 2016 Member ID: 22369025 Booking ID: 104789950 Property: Malibu Lifestyle B&B Description: We arrived the hotel around 2pm on Tuesday (15th Nov 2016) for check in but the hotel was closed. There was a guest waiting outside the hotel since 1pm. We were told by the...

Agoda / Hotel booking

moreno beia on Nov 13, 2016
We booked a room for 13 november (booking number 111963787) but when arrived at the hotel we were told that all rooms were sold out. It was late night, nobody gave us a solution and we had to spend the night outside so tired and in the cold (all hotels in the area were fully booked). We...

Agoda Company Pte. Ltd / Horrible service and crap computer system

Kelvin Htet on Nov 12, 2016
1. We have been facing the problem to sign in your YCS extra-net system since Saturday to close the hotel available day. 2. Guests from agoda are keep booking and we cannot provide rooms anymore. A lot of customers are complaining with our hotel now. 3.We contacted the agent named " Ms.May...

Agoda / Worst partnership with agoda

Suites Stay on Nov 9, 2016
We've had our hotel listed on Agoda for nearly a year. Things hasn't been great from the start. Agoda take a bigger chunk of commission than other websites (yes, this extra commission is passed on to consumers therefore paying a higher rate than other booking websites), and in return...

Agoda / Guest house booking

azlan88 on Oct 22, 2016
Booking number 109708975 I have booked sunflower guest house in Kolkata 21/10 to 24/10 for 3nights I made the booking and get confirmation straight away I was planing to travel from Varanasi to Kolkata by train but no train available so in the same day I made the booking in few hours I...

Agoda.com / False advertisement #107380463

Lozza91 on Oct 4, 2016
False advertisement. My booking id #107380463 Booked an apartment in new york, paid the full amount of over $2400aud worth upfront (Via credit card) On the day of check in, i arrived at the address as per confirmation booking and same address on their website as well. The apartment number i...

Agoda.com / Fraudulent hotel booking with id - 106599310

ANKUR AGARWAL on Sep 27, 2016
Hi, This is Ankur Agarwal. Booking Id - 106599310. I have a serious issue with the way AGODA operates the hotel booking case. I was checking the prices for a goa package for 2 adults for 3N/4D between 7th Jan 2017 until 10th Jan 2017 online with various hotel sites and finalized the...

Agoda Company Pte. Ltd / Booking a villa in protaras cyprus vila la vita and not vila anna.

KostasFlou on Aug 27, 2016
My first and last experience with them. The worst site ever!!! I booked a villa in protaras cyprus (Booking id 103525844) from their site looking specific photos and when i send an email to confirm my reservation about the specific villa the told me that i have booked an another!!! They tried...

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