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Agoda Company Customer Care Service

Agoda Company Pte. Ltd.

30 Cecil Street, Prudential Tower #19-08
Singapore - 049712

Customer Support Phone Numbers

+44 20 3027 7900(Customer Service) 33 26
Work days:

Agoda Company Complaints & Reviews

Agoda / Booking cancellation

Kiarah on Dec 6, 2016
My friend used my credit card to book a hotel in Singapore through Agoda website and cancelled it right away, but agoda still charge the booking and haven't returned the money yet after more than 1 year! We kept on following up but there was no progress on this matter for a very long time...

Agoda / Payment not received

lskgoud on Dec 1, 2016
Hi, I booked a hotel in las vegas on 26 nov 2016 at 5.00 am with Booking ID: 113359330, when i went to hotel, they said me that checkin starts from 3.00 pm, i also asked if i could checkin early for extra price but they said they dont have any rooms. then i went to different hotel through...

Agoda / Booking id 112916359 - Bano Beach Resort

Wolfgang Poessl on Nov 26, 2016
Dear Agoda team Please immideatly credit me the cost for this accommodation  It is unbelivable how u can offer this scrapy and extrely dirty resort We were the only guest We did not check in The socalled deluxe room was a dirty disgusting room No aircon working Brown water in toilet...

Agoda / I have been treated like a criminal by the staff.

Mohd Hasrul Abd Latif on Nov 22, 2016
On 29/10/2016 on 08:03 I'm coming for breakfast to entertain my friends because I do really enjoy the food here at palm seremban hotel. But one of ur staff has been questioning me as ur guest why I bring my friend ( nadhirah ) because she has been work here before. That's is not my prob...

Agoda Company Pte. Ltd / Travel site

Emmanus on Nov 19, 2016
AGODA WILL RIP YOU OFF. They could care less what happens to travelers who book hotels and travel arrangements on its website. If you should every have anything happen to you, such as a serious medical emergency, accident, hospitalization, emergency evacuation, typhoon, surgery on any...

Agoda / Terrible experience from malibu lifestyle b&b (Kuching, malaysia)

SookYing on Nov 17, 2016
Date: 15th-16th November 2016 Member ID: 22369025 Booking ID: 104789950 Property: Malibu Lifestyle B&B Description: We arrived the hotel around 2pm on Tuesday (15th Nov 2016) for check in but the hotel was closed. There was a guest waiting outside the hotel since 1pm. We were told by the...

Agoda / Hotel booking

moreno beia on Nov 13, 2016
We booked a room for 13 november (booking number 111963787) but when arrived at the hotel we were told that all rooms were sold out. It was late night, nobody gave us a solution and we had to spend the night outside so tired and in the cold (all hotels in the area were fully booked). We...

Agoda Company Pte. Ltd / Horrible service and crap computer system

Kelvin Htet on Nov 12, 2016
1. We have been facing the problem to sign in your YCS extra-net system since Saturday to close the hotel available day. 2. Guests from agoda are keep booking and we cannot provide rooms anymore. A lot of customers are complaining with our hotel now. 3.We contacted the agent named " Ms.May...

Agoda / Worst partnership with agoda

Suites Stay on Nov 9, 2016
We've had our hotel listed on Agoda for nearly a year. Things hasn't been great from the start. Agoda take a bigger chunk of commission than other websites (yes, this extra commission is passed on to consumers therefore paying a higher rate than other booking websites), and in return...

Agoda / Guest house booking

azlan88 on Oct 22, 2016
Booking number 109708975 I have booked sunflower guest house in Kolkata 21/10 to 24/10 for 3nights I made the booking and get confirmation straight away I was planing to travel from Varanasi to Kolkata by train but no train available so in the same day I made the booking in few hours I...

Agoda.com / False advertisement #107380463

Lozza91 on Oct 4, 2016
False advertisement. My booking id #107380463 Booked an apartment in new york, paid the full amount of over $2400aud worth upfront (Via credit card) On the day of check in, i arrived at the address as per confirmation booking and same address on their website as well. The apartment number i...

Agoda.com / Fraudulent hotel booking with id - 106599310

ANKUR AGARWAL on Sep 27, 2016
Hi, This is Ankur Agarwal. Booking Id - 106599310. I have a serious issue with the way AGODA operates the hotel booking case. I was checking the prices for a goa package for 2 adults for 3N/4D between 7th Jan 2017 until 10th Jan 2017 online with various hotel sites and finalized the...

Agoda Company Pte. Ltd / Booking a villa in protaras cyprus vila la vita and not vila anna.

KostasFlou on Aug 27, 2016
My first and last experience with them. The worst site ever!!! I booked a villa in protaras cyprus (Booking id 103525844) from their site looking specific photos and when i send an email to confirm my reservation about the specific villa the told me that i have booked an another!!! They tried...

Agoda International India Pvt. Limited / Booking of hotel avista () andheri west, mumbai)

Ayush kedia on Aug 26, 2016
With ref to booking id # 104406328 check-in august 26, 2016 This is ayush kedia here, I had make the booking of hotel avista, (Andheri west, mumbai) for 26 august, , 2016, through www.Agoda.com and my experience was horrible. It is my sincere advise to everyone that never make booking of...

Agoda / Hotel booking

jincy pappy on Aug 26, 2016
I booked a hotel in Ravis, Kollam, India for 3 days stay with booking ID-103889986 on 19th August .When I started booking on the website, initially there was included breakfast and cancellation policy-allowing us to cancel the booking before 3 days. But I have received confirmation without...

Agoda / Cancelled our rooms booking on account of no show while we were still staying in the hotel.

Rakesh Naithani on Aug 18, 2016
Booking ID 102317477. Through Agoda.com we booked two rooms for two nights from 13th August to 15th August, 2016, in Grand Living Place, Bangkok. As per schedule we checked in Rooms No.809 n 811 on 13th afternoon. Around 1.30 AM on 14th August, while we were in our deep sleep, on the...

Agoda / Service

michelle saavedra on Aug 8, 2016
As per the website of agoda i have a cancelled booking no.102678861 dated aug.6, 2016 but i only encoded my booking and card number once on booking number 102678811 on the same date aug.6, 2016. When i inquire my statement of account it seems that agoda charge my account on both booking...

Agoda Company Pte. Ltd. / Agoda customer care service - bangkok office.

Ben Zukrel on Jul 31, 2016
I just called (July 31, 2016 19:14) Bangkok office regard my booking. After spending 40 minutes waiting to speak to an agent, a guy name Jonathan was very unhelpful and rude so I asked to speak to another available agent but he refuse to transfer the line and said that I should call again if I...

Hotel The Coast / Agoda / Hotel and agoda service

Fasri Syafi on Jun 28, 2016
When I tried to book Hotel The Coast on 27 June while logged in, I had to log in again. However the login failed and my account wad locked. I completed the form manually and was given the understanding that booking was successful and an email from Agoda confirmed that but also mentioned...

Agoda / Booking confirmation not honoured and poor customer service

Yurai on Jun 14, 2016
Dear Agoda, I am writing in because I am deeply disappointed with your service and your platform. I had confirmed my booking at Bond Street Station Serviced Apartment with your company and had even asked Agoda to help me to confirm the check in time of 2pm. However, when I got to the...

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