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ADT Security Services Customer Care Service


1501 Yamato Road
Boca Raton
United States - 33431-4438

Customer Support Phone Numbers

+1 800 280 6946(North America) 0 0
+27 860 100 911(South Africa) 0 0
Work days:

ADT Security Services Complaints & Reviews

ADT Security Services Inc / Equipment installed for security

Peiyun Liu on Nov 12, 2016
The equipment on the website was supposed to be in the 800 plus range installed but when the tech arrived he stated there would have to be an additional 400 dollars plus to cover additional equipment. Now ADT has charged 4 times that amount and there is no written contract for that amount...

ADT / Equipment malfunction, false advertising

randuu on Oct 21, 2016
I've had ADT for two months. Sincé installation one of the motion sensors had problems. The same sensor has given a false alarm four times in a two month period without the alarm turned on. I contacted customer service about this issue and they have poor customer service, they have sent two...

ADT / Cancellation fee

bfaith612 on Oct 17, 2016
ADT installed my one motion sensor in my one bedroom apartment in 2004 I had the service for 2 yrs. I called and cancelled the service because I moved. I paid my final bill and gave they a forwarding address and no one said anything about a cancellation fee. Now I find out that they charged me...

ADT Plus Security Solutions / Wrong information about the cancellation policy

zahida khanum on Oct 1, 2016
I am desperate to write that ADT has poor customer care. They provided wrong information and refused to cancel my registration with them. On March 23, Agent, sean Cronin provided services, he clearly described that it is the promotion deal and can be discontinued any time within 6 month...

ADT / Installation damages that were never complete

Keya J on Aug 29, 2016
ADT showed up at my home without calling first as I asked. We got to the home around 5:30 pm. My husband asked the technician how long would it take and would they be done by 9pm, the tech said yes before that. They were not finished at 9:30 pm, I told them we have to leave to get our...

ADT / Home security monitoring

Ty. J on Aug 3, 2016
ADT-Protectron installed defective equipment in my home which would not alert their monitoring centre in case of break-in/fire. Rather than fix the equipment, their customer service department continually postponed service tech visits for month after month. After paying $53/month with zero...

ADT / Security system

Ashley Holguin on May 30, 2016
TO WHOM THIS MAY CONCERN: We purchased ADT from Protect Your Home in 2015 with the intention of moving sometime the following year. With the original purchase we were told there is no cost to the first move and that is where problems began. Listing of service issues: 1) Moving Issues: A...

ADT / Residential monitoring system

Cynthia S Jackson on May 28, 2016
Since December 2015, I have not had communications between my residential monitoring system and ADT. Both my daughter and I have called to try to resolve this. However, ADT continues to bill me. I called back over 2 weeks ago. I was passed from one dept to another. Finally, speaking to...

ADT / Reesesheila21@yahoo.com

S.S.Steele. on May 26, 2016
I called adt on 04-15-16 and requested a Quick connect alarm system, I talked explained to them i recently had it at an old address and it worked wonderfully for i and my husband, We requested for them to cancel the adt pulse, The customer rep Raynard set appointment up for installation on...

ADT / Home security installation and contract

Nana15 on Mar 7, 2016
I called to ask about ADT --- I had been dealing with another security company in the past. I was told I would be able to upgrade my current system for no out of pocket charges and have a monthly charge slightly larger than what I was currently paying but have better service. Someone would...

ADT / Unauthorized withdrawal of money from my bank account

Reviewer83450 on Mar 2, 2016
Client # 11888646 I contacted ADT is January for a consultation for their services, they were recommended by a friend. They set up an appointment & had to take my bank account details & put a hold of $107 on my account. I don't know why I agreed to that even! So the representative came the...

ADT / Sales people

Reviewer85641 on Feb 18, 2016
My husband and I were pricing a new security system as our contract with Guardian expires next month. ADT sales guy made it very easy for us to stay with Guardian Protection. He would not hear a word I said and had to repeat myself several times that we were just comparing prices until our...

ADT / Unauthorized withdrawal of money out of my bank account

Reviewer99380 on Feb 12, 2016
(ADT: Acct 401724122) On 2/1/16 with my permission, ADT took $58.41 out of my account for my monthly service and $135.00 because I am purchasing the equipment and it was set up in installments back in November. After that, ADT, by mistake took $331.50 out of my account that I neither...

ADT / Unauthorised debit order for a faulty alarm system.

tnblinds on Feb 1, 2016
had my alarm system upgraded and additional beams installed in November 2014. Since then, i have had ongoing problems with the system. Everytime we activated the alarm system and left the premises, after about half an hour or so, the alarm triggered off, This has been ongoing and i have...

ADT / Home security

Reviewer95926 on Jan 22, 2016
I am constantly getting phone calls from ADT trying to sell me a home alarm system. When I tell them I am not interested they keep trying to sell. I ask every time to be removed from their calling list but it does not help. https://www.adt.ca/en/home-security.html is their website. When I...

ADT / Unethical business

Reviewer69315 on Jan 15, 2016
If you google "ADT Complaints", you'll learn all you need to know. I'm writing this review to add my voice to the number of complaints out there. They are misleading in their sales pitch, don't explain the terms of contract, and literally keep hanging up on me when I try to cancel. Never, ever give this company your business.

ADT / Unethical contract

Reviewer56555 on Jan 13, 2016
ADT broke the contract November-January. I wrote the company as asked to release me of my contract without penalties fees and have been ignored. In November I received notification the bill would be changed. I called and asked if they could honor the contract at agreed upon price a year...

ADT / Never received my $100 visa gift card

Broadmoor on Jan 5, 2016
On May 30, 2015 I had a security system installed by ADT with the provision that I would receive a $100 VISA Gift Card with my installation. I was to "...allow 8-12 weeks for delivery from receipt of rebate form." I sent my rebate form on June 1, 2015; receipt of which was acknowledged by...

ADT / Alarm system

Reviewer97145 on Jan 5, 2016
We just upgraded to ADT Pulse. We were told that the installation fee would be $21.25 as a "special" for being existing customers. We were also told that we would save money each month by upgrading to pulse and by paying monthly. We just received a bill for $99.00 for installation. The...

ADT / Home security

Reviewer64610 on Dec 18, 2015
Gotta love sales people... Once they make the sale, then you are dust in the wind to them! We had our system installed a couple months ago... had a heck of a time getting it to work, supposedly because it was the latest and greatest base unit?!? The technician was out here while we had a...

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