Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  
ADT Logo



1501 Yamato Road
Boca Raton
United States - 33431-4438
Customer Care
1 888 238 2727 0 0
1 800 981 5063 0 0
1 787 753 0048 0 0
1 787 758 3236 0 0
1 800 238 2455 0 0
1 918 665 0065 0 0
1 859 294 5679 0 0
1 800 645 0271 0 0
1 904 646 5215 0 0
1 866 561 0952 0 0
1 402 596 8063 0 0
1 402 596 8177 0 0
1 856 910 1660 0 0
1 208 577 0800 0 0
1 708 575 8585 0 0
1 916 649 8090 0 0
1 972 246 6000 0 0
1 309 682 3149 0 0
1 651 988 3600 0 0
1 561 988 3600 0 0
1 561 745 8249 0 0
1 954 436 2113 0 0
1 305 406 3940 0 0
1 972 871 3500 0 0
1 503 469 7100 0 0
1 614 771 8484 0 0
1 732 346 6103 0 0
1 865 769 3512 0 0
1 800 879 8340 0 0
1 305 379 3780 0 0
1 904 886 7747 0 0
1 787 775 3884 0 0
1 904 646 5261 0 0
1 402 596 8070 0 0
1 402 596 8293 0 0
Go to ADT:    Twitter  Facebook  Google+     

ADT Complaints & Reviews

ADT - Battery support

Posted: 2015-11-10 by    Reviewer91823
Complaint Rating:  0 % with 0 votes
ADT changed there support policy regarding batteries failing left and right after 5 years no longer would replace them for the minimum $25. charge. ADT wanted to charge me $65 for a FedEx delivery since they would not ship to my billing address!!?? I will now be kicking ADT of my property. ADT...

ADT - Colorado, Aurora - Billing Overcharge

Posted: 2015-10-16 by    Reviewer50151
Complaint Rating:  0 % with 0 votes
ADT tech service and customer service is horrible. Malfunctioning fire alarm that was "free" with my initial installation was going off no-stop. Called ADT and the tech on the phone told me the batteries need to be replaced. Got a on ladder with him on the phone and informed him that there weren't...

ADT Security Service - Colorado, Aurora - Security System/ Billing

Posted: 2015-10-14 by    rajeshkumar123
Complaint Rating:  0 % with 0 votes
As per my initial call with ADT security service I just wanted to have an on-site free analysis and estimate to check if the existing old equipment can be used or need to install new one and what will cost to me. Technician came on 24th July 2015 and informed me that until he installs and test...

ADT - California, Thousand Oaks - Contracts, customer service

Posted: 2015-10-08 by    Reviewer58979
Complaint Rating:  100 % with 1 votes
Absolutely amazingly bad. 2 hours on the phone, on hold, transferred, hung up on during transfers...NO ONE seems to be able to be the right person to change my account address. I told them that the initial installation house was temporary and it was being sold soon, and they assured me I could...

ADT - Poor service delivery

Posted: 2015-10-06 by    Reviewer70038
Complaint Rating:  0 % with 0 votes
I have been awaiting ADT Security Kzn to come through and attend to additional work that needed to be done our on premises. Colleen Chetty from ADT is the sales rep who assisted me with a quotation which I accepted. Last week I called Colleen as it was brought to my attention that ADT had debited...

ADT Home Security - California, Canoga Park - Door to Door Sales

Posted: 2015-10-02 by    Reviewer59817
Complaint Rating:  0 % with 0 votes
Door to Door Sales is unsafe for both parties involved. That being said, ADT sends 3 people to the doors of Senior Citizens living alone. Their Sales people are aggressive, high pressure and rude. They will not stop talking and they will not leave short of having a door slammed in their face....

ADT - Alarm System

Posted: 2015-09-27 by    Ctalledo
Complaint Rating:  0 % with 0 votes
I called at to advise the keypad in our business had a warning light they said they did not know what was the issue and would have to send someone to take a lookt at it and earliest apt was next tuesday, this was on wednesday. The following day our alarm system is completely offline. I call...

ADT Protect Your Home - Indiana, Indianapolis - Home security

Posted: 2015-08-30 by    Reviewer66292
Complaint Rating:  0 % with 0 votes
I haven't worked at this hell hole in almost two years, and I still can't sleep at night thinking about some of the things I'd say to people to get a sale.

I worked there for only three months, but I will never get over how I was treated or how I was TRAINED to...

ADT Alarm & Security - They stole motion detectors

Posted: 2015-08-28 by    0000072015
Complaint Rating:  0 % with 0 votes
I hired the company ADT Alarm & Security in order to upgrade the alarm system. We signed the agreement, and it was written there that they needed to install motion detectors, but they haven’t done it. They stole them and when we noticed after couple of hours, they already refused to come back....

ADT - Crooks

Posted: 2015-07-16 by    Danielle1126
Complaint Rating:  0 % with 0 votes
My experience with ADT ... a few weeks ago my mother had passed away after her passing someone attempted break to in at her residence. So to secure the house we immediately thought ADT security let's get that installed. I contacted ADT and set up the appointment for the soonest available...

ADT - Unathorized charges without my knowledge

Posted: 2015-06-22 by    L Suggs Grant
Complaint Rating:  100 % with 1 votes
As I talked with someone on Friday they told me everything I needed to hear to get the service reactivated. Also promised that I would get my $100.00 back. I notice in my checking account they charge me a month and 1/2 month worth of charges that I was NOT aware of not one time did they say...

ADT Pulse - repair service

Posted: 2015-06-02 by    whatthehelladt
Complaint Rating:  0 % with 0 votes
Called several days ago to have a tech person out to fix our alarm system. They have scheduled 12 pm to 5 pm and informed the tech I wouldn't be home until 3pm. Will it was 5 minutes before 5pm. I waited since 3pm and no service. Called adt and was aware they scheduled from 12 pm to 8pm....

ADT Security Systems - Florida, Clearwater - Lack of Ethics

Posted: 2015-05-27 by    Eileen
Complaint Rating:  0 % with 0 votes
Recently moved into a house. Last night at 9 PM, Kristen from Safe Haven Security showed up at my door, claiming she was sent by my Realtor because I needed ADT Security, and my Realtor made the appointment. I told her I was not notified, and was not interested, but she persisted in harassing...

ADT - Kansas, Minneapolis - Poor service, un - organized

Posted: 2015-03-18 by    jbrdsw
Complaint Rating:  100 % with 1 votes
This has to be the worst Company I have ever had to deal with. I am writing this complaint late because I have no other choice. I first tried to get service and made an appointment in August, 2013, after going around in a circle with "no show appointments" some one finally showed up in November,...

ADT Security Systems - Washington, Seattle - Rude door to door agent

Posted: 2015-03-02 by    P..Lee
Complaint Rating:  100 % with 1 votes
02march 2015
Door to door agent for company...was absolutely the rudest person who I have come across in my 62 yrs. ..I politely said no thank to his offered service... His comment was
" Well, the criminals should be happy".. I was horrified..I called the no. On the flyer and...

ADT - Worst Service Ever

Posted: 2015-02-10 by    ADT_cant-be-worth-this-much-pain
Complaint Rating:  0 % with 0 votes
I've been an ADT company since I moved into our home in 1999. A few weeks ago we saw a battery weak indicator on the panel and called ADT to have them service our system. Days later they came to change the batteries. The next day another battery weak message was on the panel as the tech...

ADT Pulse - Florida, Tallahassee - Pulse System

Posted: 2014-12-03 by    Tab40
Complaint Rating:  0 % with 0 votes
I would like to say how disappointed I am in ADT. I purchased the ADT Pulse and signed a 3 year contract. I am now out of my contract and decided to monitor my system myself. I have been told by ADT representative that I will not be able to monitor my system on a separate system on my phone...

ADT Free Home Security System - Kentucky, Owingsville - Harassing phone calls

Posted: 2014-05-01 by    MaryMooCow
Complaint Rating:  0 % with 0 votes
I have been getting calls from you all since i set up a home phone with
windstream. Every time I get a call I have to block the number or they
call back at least 10 times (no over exaggeration). Everytime I block
the last number, they call from 2 new ones. I repeatedly...

ADT Home Security System - New York, Colonie Center - Rebate scam, no customer svc asst

Posted: 2014-04-25 by    sharon145
Complaint Rating:  0 % with 0 votes
ADT installed a security system in our home with the promise of a rebate by Carol “the con” Greene. To date we have not received any paperwork from ADT. Each time we contact the 800 number, the rebate center or MS Greene we are routed to voice mails without a return call or a I can’t help...

Adtpulse.com - Bad experience

Posted: 2014-02-08 by    Stern
Complaint Rating:  100 % with 1 votes
I ordered ADT pulse security system from the website www.adtpulse.com. After they installed it and I paid for their services, this system stopped to work. I have no idea why this happened, but it didn’t work. The seller refused to send specialists, who would check it. He told me that it...

Share with Others

Contact Us


Three Reasons Why You Still Need a Travel Agent
Three Reasons Why You Still Need a Travel Agent
more videos More Videos
RSS Feed

Reply to