ADT Security Services
Reviews and Complaints

ADT is not meeting its expectations as a business, nor is it the stellar performing security system I agreed to.
I lost my son in 2020. I had just got approved for a home loan. I have never been able to purchase my own home. At the time, my 19 year old daughter was pregant, with a new baby on the way. I had to buy a home to accommodate their needs, to make them feel safe. So, I did not have a lot of time to research the neighborhood.
I bought a beautiful home, equipped with all new appliances, furnace, etc. I needed us all to feel secure. I purchased the ADT security system in May 2023 in anticipation of having a sense of relief and security. When it was installed, it was not long after I had to call the same man that installed it to completely replace the equipment as a lightning storm had completely destroyed it. This was from a dealer. He told me with storms it can be taken out. That was my first red flag. Then not long after, maybe a few months, it happened yet again. This was past the initial warranty, but ADT offered to cover the cost of the maintenance visit. So again, someone came out and replaced the entire unit. It lasted merely a month or so. The batteries were replaced, a new unit. I NEED to feel safe in my home with a daughter and granddaughter. There was a shooting on the corner of my road. I had a neighbor murdered and shot. I have reported my neighbors repeatedly as suspicious drug dealers.
I have already lost a child. I cannot lose my daughter and my granddaughter. I paid over $2,000 for a security system that did not live up to their name. That did not provide the sense of security that I needed. I have found a system that is installable. The equipment is only $109 and subscription lasts 1 year. The battery stays charged for 2 years. The picture is in color and is as clear as the TV I watch.
Why would no one tell me that the contract was for 3 years? Why would I pay for a breach of contract when it was never legitimate. I never had a sense of security. I never felt safe in my own home. Sleepless nights, worrying whether we would be safe. I am not paying for the breach of contract. In fact I should be refunded for all those months ADT did not fullfill their obligation to protect me and my little family. I will do whatever is necessary to protect my family and my credit. I will put out reviews daily if necessary until this is resolved to my satisfaction. Shame on you, shame on you ADT for not providing its customers the security we need and to gouge people that serve you and your needs. Every person I have interacted with tells me to stay away from ADT, now I will be that voice. And I will review and resend this until I am relieved of this burden.
Sincerely,
Erika very unsatisfied

my name is Michelle Flynn please read the notes about my complaint starting back from 10/21/2024. I was accepting offers made to keep me as a customer and each time agents lied to me. As of today, I have cancelled my account with the promise of a billing agent effective immediately. To then find out it does not take effect until 12/2924 because I have to give 30 days' notice. When agent after agent assured me, they are waiving the service call fee of $170, credit my account for the last month and I would not be charged or money taken out of my account for 11/14/24 auto pay. I was told I would be given free of charge a new doorbell to be transferred to next agent who is charging me $354.00. Since 10/21/24 over 15 hours on the phone or with a tech either virtual or in person. Still no resolution.

My name is Jean Harden. I live at 19 Foxtrot Drive, Parkton NC 28371. I am contacting you because I am at my wits end with your company. Back last year I received a box from your company. I thought it was burglar alarm of some type. I opened the box and it was some type of medical alert. I did not even take it out of the box. I called your company and stated that I did not want or order it. I asked for a return label. When it came there was a box to return it in. I never took it out of the box, just put the return label on the original box and sent it back. I am still getting bills from your company after 5 months and I have called over and over but am still getting bills from you. The last on was marked Urgent and threatening to send me to a collection agency. I had thought about seeing if I wanted to change alarm companies but there is no way I would switch for free. Everyone I spoke with has been rude and dismissive. The account number associated with this mess is [protected]. Surely someone there has enough general bookkeeping knowledge to handle this. I find it hard to understand why it has taken this amount of time to handle such a small task. I have threatened to send this over to our Attorney General but honestly I think he has more important things to deal with. Please handle this so I do not have to take further action. Oh yes by the way I have banked on the fact that all your calls are taped for training and to ensure customer service so if you don't want to take my word for it that's fine. Listen the calls and you will hear that what I telling you is true. I hope you will be able to take care of this for me and yourself.

In 2022, I entered into a contract with ADT Blue for their services, expecting to receive a wireless video doorbell system as part of the installation package. However, I received a wired system instead. Upon informing ADT Blue that I lacked the necessary wiring for installation, I was told they currently didn't offer a wireless system but assured me one would be available soon. Despite numerous promises, a wireless system was never provided.

After a year of unfulfilled assurances, I opted to switch to another company. This new provider not only took care of the installation but also supplied two video doorbells and a $1000 gift card to settle the remaining balance with ADT Blue.

In September 2023, I attempted to cancel my ADT Blue services, encountering difficulties in obtaining a final bill for review and payment. In December, I was informed my balance was $950 and proceeded to pay using the $1000 gift card. However, an account manager later revealed the actual balance was $1,033, including taxes, and without prior consent, they had used the gift card to cover my January bill of $49.

Despite the payment, my card balance only decreased to $951. Subsequent inquiries this month indicated my balance was now $922, indicating a mere $29 reduction after the $49 payment. I raised my concerns with the account manager, emphasizing the lack of transparency regarding taxes and asserting that I cannot be expected to pay an incomplete bill, deeming it fraudulent activity.

I simply want to cancel my contract and move on! ADT Blue wants to eliminate that ability with numerous loopholes and it should be exposed

I've been a loyal customer with ADT for more than 20 years up The customer service as well as the equipment has gone down tremendously wireless products do not hold connections repeated attempts to repair them have failed constantly over the last six to seven months I've spoken with multiple so called senior technicians to no avail ready to switch services

The fire department arrived. They determined there is a problem with the alarm system and we were told to call the alarm company. After spending hours on the phone they schedule a virtual service appointment That appointment starts a question about the installation and what we have for equipment. I realize this individual doesn't have any information about our account and the call isn't solving anything. They finally schedule a service call for a week after the false alarm. What happens if there is a false alarm while we are away?

I called about an odd problem with my security panel. The first person to whom I spoke was very pleasant but difficult to understand through a clearly foreign accent from southeast Asia (no surprise since that seems to be call center ground zero). We were able to figure out the correct department to help me, and she promptly transferred me. So far, so good. The second person, clearly in the U.S., was apparently very unhappy with his job. He repeatedly cut me off when I explained the odd problem. It was clearly not on his radar, and he seemed to think I was just stupid, or maybe ignorant. Finally, I got him to listen to me, and he agreed that I needed a tech. He disappeared into silence with no explanation for so long I thought we were cut off. I spoke up, and there he was, just not explaining anything. When the schedule was complete, he just hung up, abruptly, with no closure. When I looked at my email he apparently had trouble, as he had scheduled, cancelled, and rescheduled an appointment in the space of 3 minutes. I wish ADT trained and paid their staff better, so customers would not have to deal with such poor service. I am looking at their corporate site to send a snail mail directly to "community relations" or something similar.

I calked for an estimate but wasn’t sure what we needed. Rep made appt for someone to come here to recommend a system & give estimate. Day before the appt I got email about installation. I called immediately saying I didn’t want installation & was transferred to no fewer than 12 people. I wasted hours. No one could cancel. Finally a manager assured me it was cancelled. Today I got texts from 2 different people asking if I still wanted the installation. I chatted with an agent online who says I must cancel by calling SALES. No way. That’s how it started. I just want this cancelled permanently.

Our house was rubbed last September. We called ADT to help us improve the security. Your agent pushed us to activate existing out door cameras with a new DVR as we had forgotten the password for the existing DVR. This was a misrepresentation since cameras do not improve security, they are only good for after the fact when police can use them to catch a burglar. She also did not mention a monthly fee. Seems to make commission she misrepresented the contract, knowing that we are senior citizens and do not read the fine lines of a long contract.
The system never worked. Your techs have been here 3 times, each time with a time span of 4 hours. Additionally your techs canceled appointments 2 times in the middle of the day. We have tried to resolve the issue with no success. The system does not work. You have been charging us a monthly fee for a system that does not work.
We have asked ADT to take the system back and reverse the charges. Your office keeps asking to send a technician back again but we refuse to take time off work again.
Please stop all services till this situation resolves. DO NOT charge the credit card going forward for anything till you take the DVR back.

On January 5th, 2025 ADT withdrew $504.59 from my checking account after I had removed EasyPay (automatic withdrawal of bill) on January 1st, 2025. When I called customer service on January 5th, 2025 I was told by a representative that the removal of my EasyPay did not go through until January 5th. On February 19th ADT withdrew $1173.86 from my checking account. This was 45 days after I was advised the EasyPay had been removed (and 50 days after I had processed it online). Due to this I cannot pay my rent and other bills. This transaction was not authorized due to I had ended my EasyPay. I need a full refund to my checking account.

I had the worst ADT experience today 1/07/25 with a technician arguing with me walking off on me on site. I usually don't write complaint but this technician Edward should not be servicing people home with an attitude like this. Firstly ADT customer team/rep/sales are not all on the same page. I was misguided with services /products I would be receiving, ex ;was sent 2 magnets and glue Magna-Tac-SI50 instead of sensors that am suppose to install. this lovely Journey started, Last month 12/09/24 ADT's service tech insulted me over the phone by saying that removing the face lid on my panel to put batteries was not that hard being sarcastic to me and sent me a youtube video that was not even how to remove the face panel, the tech trevor that was sent last month 12/19/24 to fix my off line cameras mentioned that the panel on the youtube video was not same version as what I had and was able to show me how to remove it. so addl' for today, 1/07/25 tech Edward arrived to my home, he had already proceeded to tell me that he would need to go over things as he is from a different division and whenever clients speak with reps on phone promises things to clients that are not same as what he can provide and will not happen when he arrives. so already this tells me that this issue of promising things are false and not ending up happening day of service, has happened on more than 1 occasion and I can tell additional charges for upgrades he would try to sell me will be done today. The tech went on to tell me about things that not all rep I speak to knows but I mentioned if thats the case, and they are not clear on, they need to check with a supervisor. I do not have a clue how each department operates, should clients worry about ADT dept should run?. then he proceeded to question me and say " do you know everything going on at your job? who speaks to a customer that way and starts walking off? as he continues walking off, I asked him, is that how ADT handles clients and he tells me I am not a client. Rep I spoke with on 1/06/25 told me a dispatched tech will have the 4 sensors I requested and would be at no charge to me. the sensor that I thought that I had previously received tech Edward from today told me its not its just magnets. The Tech proceeded to draw on a piece of paper little line with little circles to educate me of how ADT monitoring works. I was blindsided over phone of what I was getting versus what an actual tech was able to do at my home. I was sold on a promotion going on beginning this year for less than what I was paying and would be sending out a tech to install an existing sensor (its magnets) I thought I had delivered to me, along with the 4 additional ones he would have with him. but thats not what happened today. I had no clue I needed upgrade, 4 sensors would not be with the tech. is this the safety great service I need to be paying for? Tech told me my home was not being monitored until yesterday when I switch account over to my name. meanwhile ive had this same system since 2019, at what point was my home not being monitored yet was still paying for safety service. after many transfer calls and waiting to get to an onboarding manager, I finally spoke with Dustin help with the issue today, he has better 1-1 client training and know how to speak with individuals. Dustin mentioned that he had escalated this to Edward's supervisor so I hope supervisor handled this issue so no other customer will encounter this bad experience. Issue is still not resolved since I have no sensor for my front door and 4 additional sensored I had requested tech didnt have as he mentioned sensors dont get shipped that way. in any case, another tech is being dispatched tomorrow so will see how that goes if I will stay with ADT or not. for now I am very turned off by ADT and anxiety from the experience ive encountered previously and today.

When we were cutting back, we asked adt what they could do for us. The lady stated we could cancer the camera which brought the cost down, plus, I had to agree to a 1year contract. Which we did. Now, I found out that we can’t use our pulse anymore. We were never informed that pulse would be cancelled. We are a 1000 miles away from home and I have no control over setting the alarm and turning it off or on. We have a friend who needs to get in. I don’t want to give out our cancel code. I tried, after speaking to 4 different individuals, they told me I couldn’t cancel my account due to the contract. Since I wasn’t informed of the cancellation of the pulse, I shouldn’t be bound by the contract. If you can’t help, I will contact the iowa attorney general and the better business bureau to see if they can help.

I started with Affinity Soultions and ADT bought them out. 2 1/2 years now I have been with ADT. My complaint has been escalated starting with my call 10/21/2024. After several hours with tech support both on the phone and virtual I was told a tech would come out and no charges. The issue that the in-person tech said was not the doorbell but Spectrum as my provider. On his recommendations I switched to Metro Net. When the doorbell would still not work, I spent another 4 hours between calls and in person. Agent in accounts management agreed to send another tech out and no charges to include the doorbell if that is what needs to be replaced. Mustafa arrives and tells me it has nothing to do with my internet company and the battery in doorbell is fried. We talked about what Salvadore had done the week prior and puts a new doorbell on. He takes it off after testing that it works because I did not have a service plan. I had been asking if it is a battery issue for over a year. He then removed the doorbell when I asked to hang on so I can get accounts management on the phone. It is this point I started asking him his name and he refused to give it to me. I became angrier and he left while I was on the phone with ADT. I have no doorbell hanging. Another 8 hours of phone calls back and forth and a total of 11 agents yesterday and today my account is now closed. Over frustration being told one thing from one agent to transfer the call to a different department and told they can't do what the previous agent promised. The last agent Megan is telling my account will not be cancelled until 12/29/24 and I will be charged for November and December. Agent prior in Billing assured me on 11/14/24 my auto payment will not be charged. Javona last night had assured me she resolved the issue and is crediting my account the $170 for 10/24/24 I should not have been charged and will credit me one month of service and replace the doorbell free to include the tech to install and the service call. She then transferred me to, Brandi who said she can't waive the charge of $354.00 for the new doorbell.

Predatory practice to senior citizens. When i moved back to FL and bought a house ADT shows up with a bunch of fast talking individuals . AARP should post a warning about them. Bait and switch they try to get you for large amounts at your closing. The 4 salespeople at my closing pressured me into signing a contract. they are in bed with the builders. Buyers do not sign anything with ADT at your closing. Damn near impossible to get out of the contract without buying it out.

Please know that a lawsuit is shortly behind these emails wherein your client will not accept or receive my phone call or complaint. My father is going on 80 years old with a heart condition and your representatives have completely taken adGentlemen:

Quite a few months ago we were sold an ADT Security System by a company in town calling itself "Safe Streets" and convinced us to drop our present Alarm system company and they could get our system thru them about $50 a month cheaper, and that they would take care of our present company and to not worry about any balances owed, that they would take care of it - "Not to worry."

Well, that all turned out to be a fraud...after having your system put in over our present system and just placing your alarms next to our existing alarms it has become a mess! We are too old to fight these young guys with the silver tongues, all the promises made to us by installing your system fell by the wayside and now they have turned us over to a collection agency for a years worth of ADT monitoring when our present alarm people, Brinks are actually the ones monitoring our system and yours is sitting in the corner unplugged and gathering dust.

The camera they put outside our door does not nor never worked and isn't even there, lest it be stolen. It was worthless, the guy put it where you couldn't see who was at the door, I have called several times on this and I am ready to get Three on your Side involved to complain about your fraudulent sales practices taking advantage of old people who are also handicapped...I am 78 years old and in a wheel chair - I am getting ready to yell my head off before I have a damn heart attack from the frustration of it all.

I have chosen, of course, to stay with my pre-existing system, PLEASE HAVE SOMEONE COME OVER HERE AND REMOVE YOUR SYSTEM FROM OUR HOME!

1005 West Whitton Ave

Phoenix, AZ 85013

(602) 571-7904vantage of his good will for his family to survive under these issues.

Our panel installed about 3 years ago has been worked on a couple of times for different issues re. not working properly.

Inthe last 2 months it has been beeping on and off and I had no idea where the beeping was coming from... it was our panel. It was having issues connecting to our working order internet.

Last night after a 25 minute wait to be connected with ADT tech support, your agent spent over an hour with me to try and rectify it to no avail, We then tried everything to stop the beeping... ono avail. We then located the unit plugged into our overhead outlet by our garage door unit! I am 76 on a doggone ladder to unplug it!

We are very disgusted with your so called customer service wait time, and we will have to wait at least 8 days for someone to come out and fix this!

Totally unacceptable. We were told that we would get a call this morning concerning this issue... no call... I called tech support and was promised a 5 minute wait which turned into 20 minutes and no help from whomever answered... still an 8 day wait! I must ask you, how would you like to have this happen in your home?

I

DATE : 11 March 2024

Account : BOT 04730

1. Every time with load shedding the alarm went off, and with load shedding, the alarm could not be activated.

2. To solve this problem a quote was given to install a relay switch and stronger batteries to solve the problem mentioned

3. The original quotation was more or less R3467. This amount was too expensive for me as a pensioner and I hestitated to do it or to cancell the services of ADT. But the problem had to be solved. Because my children invited me for a holiday in Cape Town, and the alarm must be repaired.

4. Before my departure I visited the office and asked the lady that the qoautation must be cheaper, and they must leave the beam to save costs. I also asked ta cheaper amount on the qoute and then to pay this cheaper amount in two installments.

5. After this installation, this very same problem continue, there is no relief, the batteries is too weak to load the system during load shedding and the relay switch is not there to assist the system.

6. I do not have any knowledge of technology and the system, but trusted the services and technician of ADT. I also believed that they could solve the problem

7. The so - called installation of 21/12/23 was no answer to the problem I have experienced. The technician work less than 2 hours, according to the witness of the people who stayed in my house.

6. However, The problem was not solved. The Switch and batteries are of no help, when the load shedding starts, it goes off, The batteries are too weak to prevent it.

7. My complaint is anolut the account I received for this installation. The make the quote equal to nearly R3500. They loaded extra amount on the work being done. It was not cheaper as I had requested.

8 I visted the office, I wrote a letter and an and e mail about this to ADT Head office. They did not answer me kept on sending me the original amount of The work being done,

9. I have paid R2000 already and this amount is not even deducted, The amount of R2 800, supposed to be corrected, is ignored, due to the system of ADT that is updated every 5 years.

Can you help me to lay the correct amiount of R2800 and not the worng one of R3500. It was my request from the beginning to pay less. I suffer financially and that was the reason of cancellation the service of ADT and the other reason is that my problems with the alarm was not solved.

Please assist me.

L J Botha

I called Adt customer service line multiple times to cancel my account. Each time I said I needed to cancel my account. They hung up on me. Hence the reason I had to call multiple times. And then use their chat function from their website. I was told I needed to call. I explained my frustration of being hung up on multiple times and the over one hour wait times. I sent an email. The week later, I received a response and was told I needed to mail a letter. So I did. I was emailed again and said that that wasn’t good enough because I did not sign the letter this process took two months. All the while Adt continued to bill me, when I finally got it canceled they said I had an outstanding balance of $80 because I didn’t give 30 days notice. I explained that I had been working on getting this canceled for going on three months at no time. Did anyone tell me that I needed to mail a letter until I raise hell. They’ve sent me to collections. I was a loyal customer of 20 years and this is how I’ve been treated when I took every step and worked to get my account canceled the right way. The treatment I endured, was unlike anything I’ve experienced from any company

Prior to December 2023, I had Blue by ADT for 3 years with 3 years contract and was charged less than $40.00. There was a new promo that was going on I had spoke with a gentleman who helped me, he told me that told service with equipment was going to be around the same amount or close to it. As I told him I am on a budget and cannot afford anything expensive. (everything should be recorded on you guys end). Then of course I signed the contract as he was talking did not realized and read it through as I should have. In January, when I notice 2 different payment came out of account, I called and requested to speak with manager, no one ever called me back to explained the situation of how I was misinformed when the total bill included equipment was going to be $40 or close to it. never got a call. Same thing in February, I called ADT, request, never got a call. now March is here and have not gotten a call or this problem fix as I was misinform of the new billing situation. I would like for this to get resolve. As this was happening I was still being charge BluebyADT when I called and canceled that back in December and called in January. As of yet I have not received a returned label to return the equipment. I am unhappy with the lack of service of getting an email, or call, even the return label for the equipment and want all of this to be resolve.

I’m writing this in hopes that someone sees this.

I don’t know what else to do.

Hopefully someone had information or advice on what actions I should take.

On April 2023, I got ADT + services for my home. I was put on a contract with $24.28 automatic payments for equipment installments and $35.85 for monitoring system.

On July 2023 I received a phone call stating they were missing payments for my equipment. Payments “rejected”.

Same card on file for both payments. $35.85 taken out but not the $24.28 for my equipment. Not sure how or why if it was the same card. They didn’t know how to answer that. They told me I had a past due balance. I paid $71.70 and was told that with this AND a credit for my monitoring, I would be okay.

On August 11th, 2023 , I received a fraud alert from my bank, stating the ADT try to take out a total un authorized amount of $777.09. When I called ADT, they stated it was for missed payments. Even though I made the payments. I paid an extra $84.41 and was told I would no longer be eligible for their monthly and installment plan so they would have to manually put in a monthly payment in order for my equipment to be taken out of my account. I agreed to a total of $24.28 just like I was already being taken out. The representative that I spoke to you told me that after this everything would be OK.

The following month I received an email stating that I had a past due balance of $777.09. This is the balance at the beginning of the plan, which was back in April. I had already paid fees to bring everything up-to-date so it was no longer this amount. I called ADT back was on hold for at least two hours, and then spoke to another account manager who told me that what we could do in order for me to stop receiving. Those emails was to start paying larger amounts of installments. I agreed to $30 being taken out on every 15th of the month and $30 been taken out on every 30th of the month.. this would be $60 in total for the equipment not including the $35 I was being taken out for monitoring. On January 2024 I received a letter in the mail stating that they were going to shut off my service because I had an unpaid balance of $777.09.

Since the month of January up until today, I have spoken to ADT twice a week every week. I have been on the phone with them for more than two hours out a time transfer to various different account specialist, given various different information and different case numbers. Every single one of them failed to tell me that I had a deadline of when I had to pay the equipment.

The total at the beginning was $777.09 and up until yesterday I had a remaining balance of $300. According to ADT my remaining balance was not $300 but the unpaid invoice of $777.09

Today I woke up to an outstanding bill of $1000.

They have stated that I have not paid them even though I have emailed them all of my bank statements to show all of the payments that I have been making monthly because I was promised and installment plan.

Today I was on the phone with them from 1 PM to 4 o’clock. Was transferred over six different times to the wrong department. Spoke to four different account managers.

They have all told me that there is nothing I can do.

They state that it does not matter that I was paying them every month because they are still asking for the $777 plus a $600 fee.

They state that if I do not pay them, they will send me to collections, and it will impact my credit score.

I even asked if they wanted the equipment and to keep my money that I had paid them and they refused.

I’m usually not the type to talk about personal situations like this, but I honestly am hitting a roadblock and I don’t know what to do.

I would like some advice, or maybe if this can be reposted or shared.

After looking at all of my call logs, I have called ADT from the month of July 2023 to the month of March 1,2024 87 times.

I have three different case numbers. One different confirmation number.

Been given three different phone numbers that were supposed to be directed to people that can help me, but every time I called them it was always the wrong number.

I have saved every single bank statement.

I trusted ADT as a loyal customer to be able to help me with their customer service and to be able to help me with the situation and they have not.

My name is Jacquelyn Borders

Cell Phone 253.223.7136

Email: [protected]@yahoo.com

Former Address 1334 Fones Road SE Unite 104, Olympia, WA 98501

Mailing Address after Cxl. Service with ADT. 2522 171st St. E.

New Address as of October [protected] Brookside Drive, Royse city, TX 75189

My Complaint: I canceled my services with ADT in April over the phone a gentle said it has to be 30 days out. I said okay so May. I then said my least will be up on June 30th and we will be moving in with my daughter at the 171st Street in Washington address above. The closing of our home in Texas will take place on July 13, 2023 my husband will receive the keys to the home in Texas July 26, 2023. My husband stated that he does not want ADT and there is already a Ring Doorbell Camera at the new home. I contacted ADT and said do not send the system my husband does not want it and we will not close on our home. I called ADT for two weeks straight everyday on this account number #00136790 for $279.24 and no one could help me. I was calling during all this my oldest sister loss her battle to cancer. We did not have a phone number to contact sellers to refuse box. I received an text on June 8th from ADT saying your order was just delivered. The previous owners accepted the ADT delivery. My husband moved in saw the box and called me in Washington State and said this ADT box is here and it needs to be sent back. I said okay. I will be there to see our new home in August-September to send back. We took the box to FedEX Office at 909 E Interstate 30 Rockwall, TX 75087 Phone Number 241.771.3111 I paid with my Debit Card for the Box to be returned to ADT in Pennsylvania, we did receive a Tracking number However, through the move it was missed placed. I need help. The box was never opened and we returned to sender. I have had the worst experience with ADT customer in my life. The dishonest man that said the Ring and door alarms would be free and they were not and I said I will not be there until October and he still them anyways. The customer service in trying to call them everyday to stop this and no one would help me. Now I am getting Service Interruption Bills from a ADT from a system I never had. Please help me once again. I do not work and have no income coming and my husband is 100% disabled. Please help me. this box was returned.

I have been receiving statements since December 2023 marked “Your payment is past due”, showing accumulating dues to ADT, and with threatening messages advising me to make payment arrangements to avoid “Disconnection of services”, “Applicable termination charges”, “Placement with a collection agency”, “Potential negative credit bureau reporting”, etc..

I signed up for an ADT alarm system in December 2018, paying $57.33/mo. At the time, I was given the impression that I was agreeing to a 3-year service contract. However, when I tried to cancel my account in Feb 2021, I found out that there had been only a 1-year commitment, but that my monthly bill could be reduced to $36.13/month if I retained the service. I accepted. However, after about 9 months, ADT unilaterally increased the bill to $68.19/mo – WITHOUT INFORMING ME, while I was apparently NOT under any contractual commitment. I maintained a credit card on my account for direct payments, so this was done without making me aware of the change.

On Oct 23, 2022, I called ADT to query this change, and was told my bill could be reduced to about $55.56/month if I accepted a contract for 1 year of service, but it was a 1-time, take-it-or-leave-it offer. Having no time to consider it, I accepted.

In September and October 2023, I was seeing advertisements online for other security services offering lower rates. I reconfirmed with ADT’s customer service that my contract term was going to expire on Nov 30, 2023, and asked if any reduction in cost was possible if I retained my account, but they declined.

On Aug 11, 2023, I purchased and installed a security system from another provider.

On Nov 30, 2023, I cancelled my ADT service and disconnected ALL the equipment that had been provided by ADT. The representative I spoke with (“Diamond”) removed my credit card number from my ADT account so no further payments could be charged. I was given a confirmation number for the disconnection and told I could dispose of ADT’s equipment.

“Diamond” then transferred my call to “Account Management”, but I was put on hold for some 25 minutes, after which the call dropped. I called back, again with the same result.

ADT has since then continued to bill me for non-existent service, fully knowing there is no connection or service to my home. I called ADT to resolve this on December 18, 2023 at 1823 hrs. and spoke with rep “Conroy”. He also confirmed my account was cancelled as of Nov 30, ‘23, and then transferred my call to “Account Management”. I was put on hold for 35 minutes, at which time the call dropped. I called back again a couple of days later and went through the same charade again ~ this is obviously the “black hole” for customers who are trying to terminate their relationship with a virus.

I have sent two written notes requesting termination of these statements to the billing department. I also made another attempt earlier this year with another Customer Service agent, and he said I should speak to “Account Management” I advised him that my account was canceled by “Diamond” on Nov 30, 2023, and if THEY need to speak with me, they have my contact info and can call me.

I have not heard from anyone at ADT to date.

I want to file discrimination on the last tech that came to my house he talk to me like I was a dog yelling at me telling me he was not gonna service me or fix the damage the other tech did said ADT would have to send someone down and said he was not gonna replace the camera that not working after couple days ago of being installed first time customer my smoke sensor not working my house bout caught on fire that didn’t notify me

Or the protectors my hub two cameras not working the wiring all on my wall bailed up are in reach for my children to grab the wire and nails get serious hurt

Last year I was dealing with theft incidents at my home where me and my four-year-old daughter reside so I looked into getting home security and I called aDT they came and we’re supposed to install the cameras that I had talked about over the phone but this guy was very unprofessional and he refused to install regular wireless or wired on my property at all but instead insisted and said that I had to get the Google doorbells only did not hardwire them in so the battery dies every day and a half, and he completely ignored when I asked him questions, and why I was not getting what I had talked about hethen put up a camera in my garage, which is very low. I could reach it from just standing there he fake hardwired this into an outlet. then put up a camera in my garage which is very low. I could reach it from just standing there. He fake hardwired this into an outlet but come to find out it was a completely wireless camera that only needed charged like every three months. He plugged it in right in the entrance of my garage. It’s like this guy was trying to set me up but anyways so about three days later I’m having issues that my Google account was accessed and this guy had given me his business card and told me to get a hold of him with any other questions because it’s just easier to call and have him come by. They actually call the company I thought that was really weird and when I got a hold of him he didn’t even answer any messages and I called the company, the company did nothing about this. They ignored the fact that they have somebody working for them that did not provide anything. The customer asked for he signed for things that I did not want. I never signed saying I agreed to any of the devices he installed. He also asked for my Google password Which I did not give to him, but he did create his own user pin number on the control panel. This system constantly was in and out, never stored footage and he told me that the first seven days it would not be recording or saving as a trial to get to know the system, which I later was told by an ATT representative that that is an option that they give you, but you do not have to opt in to that but again Zach gave me no choice and did whatever he wanted. I called aDT almost every day for months asking them to cancel my service my house once again got into bye I’m assuming the same in individuals but I wouldn’t know because my footage was unavailable and alarms were getting constantly shut off without me doing anything. I had to change my Google password and do security questions daily aDT still doesn’t want to cancel my contract and I told them I did not want any of those service anymore, so for the past roughly 10 months q now every month and they are increasing at this point it is almost 5000 $ over $2000 is just in cancellation fees and I have no idea about the rest. I’ve never actually got to use their service from the start of it on June 28, 2023. It is now February 3, 2024 and they are still billing me and I have not use their service in this long. I am not going to pay them I cannot really afford a lawyer at this time and this company is completely garbage. They don’t respect their customers wishes they are not considerate and they are fraudulent. They don’t try to resolve anything with you on the phone they act like they don’t hear you and they all have a different way of explaining their contracts and services like absolutely 100% different. Some told me that.

ADT does not even monitor or have any way to access monitoring on your home security system isn’t this the point of having aDT if that wasn’t the point of having a home security system provider I would just have bought these items at Best Buy and it would’ve been a lot cheaper because All I ended up with was two Google doorbells that die every other day because they aren’t hired wired in they don’t save footage because they are only battery operated so the most they save is for three hours because they are not hardware and isn’t that what aDT is for when they come to install cameras not just hand you doorbell with a battery and call it good this is a I will never pay them their money if all else fails to resolve this since they just don’t care about getting bad reviews and treating their customers like crap and in my eyes it’s absolutely stealing because they are billing you for things that you never signed for or had and or that they didn’t do this company is absolute garbage highly recommend just setting up home security on your own can’t imagine any other companies probably any better, but anything is better than this company absolutely the worstcompany I’ve ever dealt with my entire life. They’ve caused me nothing but hell and I really hope that they resolve this because I wanted to cancel from day three and I still was unable to. They never came to get their equipment and they still bill me absolutely ridiculous. This company should be shut down.

I have called numerous times and I still have not received any resolution about my issues.

I have total of 8 accounts and I been a customer for a long time. Your customer service is ridiculous about helping with my issues.

All I been trying to do is get all my accounts in one Esuite login and everyone keeps saying that someone will be calling me or all the accounts will be linked to one Esuite, but it never happens and I never get a call back.

It has become a nightmare to pick up the phone and waste hours explaining the issue over and over to different reps.

I need someone to contact me asap and resolve my issues.

Phone_[protected] -John Shah

one of my account # is [protected]

For a few weeks I have been trying to get and issue resolved with no help. One of the people I talked to said I needed a battery. It arrived today I called to get help getting it in because I am elderly. Before I went back to the control panel I asked her if I needed a screwdriver with no answer from her. My control panel is now hanging without the new battery in. She informed me to just call an electrician I asked her to transfer to someone who knew what they were talking about. She transferred me back into a quve to wait again. I need a manager.

I signed a three-year contract with adt in 2021, which clearly states that video surveillance and other services, the monthly fee is 59.99 dollars, but in fact they do not provide the above services; I made many phone calls to communicate, at first they said they could refund, and later they said they did not overcharge the fee, and after many unsuccessful communications, I had to choose to complain.