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1501 Yamato Rd
Boca Raton
United States - 33431
Customer Care
(561) 988-3600
086 12 12 710
(302) 655-5049
Residential and small business electronic security service.
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ADT Complaints & Reviews

ADT - California, Thousand Oaks - Contracts, customer service

Posted: 2015-10-08 by    Reviewer58979
Complaint Rating:  0 % with 0 votes
Absolutely amazingly bad. 2 hours on the phone, on hold, transferred, hung up on during transfers...NO ONE seems to be able to be the right person to change my account address. I told them that the initial installation house was temporary and it was being sold soon, and they assured me I could...

ADT - Poor service delivery

Posted: 2015-10-06 by    Reviewer70038
Complaint Rating:  0 % with 0 votes
I have been awaiting ADT Security Kzn to come through and attend to additional work that needed to be done our on premises. Colleen Chetty from ADT is the sales rep who assisted me with a quotation which I accepted. Last week I called Colleen as it was brought to my attention that ADT had debited...

ADT Home Security - California, Canoga Park - Door to Door Sales

Posted: 2015-10-02 by    Reviewer59817
Complaint Rating:  0 % with 0 votes
Door to Door Sales is unsafe for both parties involved. That being said, ADT sends 3 people to the doors of Senior Citizens living alone. Their Sales people are aggressive, high pressure and rude. They will not stop talking and they will not leave short of having a door slammed in their face....

ADT - Alarm System

Posted: 2015-09-27 by    Ctalledo
Complaint Rating:  0 % with 0 votes
I called at to advise the keypad in our business had a warning light they said they did not know what was the issue and would have to send someone to take a lookt at it and earliest apt was next tuesday, this was on wednesday. The following day our alarm system is completely offline. I call...

ADT Alarm & Security - They stole motion detectors

Posted: 2015-08-28 by    0000072015
Complaint Rating:  0 % with 0 votes
I hired the company ADT Alarm & Security in order to upgrade the alarm system. We signed the agreement, and it was written there that they needed to install motion detectors, but they haven’t done it. They stole them and when we noticed after couple of hours, they already refused to come back....

ADT - Crooks

Posted: 2015-07-16 by    Danielle1126
Complaint Rating:  0 % with 0 votes
My experience with ADT ... a few weeks ago my mother had passed away after her passing someone attempted break to in at her residence. So to secure the house we immediately thought ADT security let's get that installed. I contacted ADT and set up the appointment for the soonest available...

ADT - Unathorized charges without my knowledge

Posted: 2015-06-22 by    L Suggs Grant
Complaint Rating:  100 % with 1 votes
As I talked with someone on Friday they told me everything I needed to hear to get the service reactivated. Also promised that I would get my $100.00 back. I notice in my checking account they charge me a month and 1/2 month worth of charges that I was NOT aware of not one time did they say...

ADT Pulse - repair service

Posted: 2015-06-02 by    whatthehelladt
Complaint Rating:  0 % with 0 votes
Called several days ago to have a tech person out to fix our alarm system. They have scheduled 12 pm to 5 pm and informed the tech I wouldn't be home until 3pm. Will it was 5 minutes before 5pm. I waited since 3pm and no service. Called adt and was aware they scheduled from 12 pm to 8pm....

ADT Security Systems - Florida, Clearwater - Lack of Ethics

Posted: 2015-05-27 by    Eileen
Complaint Rating:  0 % with 0 votes
Recently moved into a house. Last night at 9 PM, Kristen from Safe Haven Security showed up at my door, claiming she was sent by my Realtor because I needed ADT Security, and my Realtor made the appointment. I told her I was not notified, and was not interested, but she persisted in harassing...

ADT - Kansas, Minneapolis - Poor service, un - organized

Posted: 2015-03-18 by    jbrdsw
Complaint Rating:  100 % with 1 votes
This has to be the worst Company I have ever had to deal with. I am writing this complaint late because I have no other choice. I first tried to get service and made an appointment in August, 2013, after going around in a circle with "no show appointments" some one finally showed up in November,...

ADT Security Systems - Rude door to door agent

Posted: 2015-03-02 by    P..Lee
Complaint Rating:  100 % with 1 votes
02march 2015
Door to door agent for company...was absolutely the rudest person who I have come across in my 62 yrs. ..I politely said no thank to his offered service... His comment was
" Well, the criminals should be happy".. I was horrified..I called the no. On the flyer and...

ADT - Worst Service Ever

Posted: 2015-02-10 by    ADT_cant-be-worth-this-much-pain
Complaint Rating:  0 % with 0 votes
I've been an ADT company since I moved into our home in 1999. A few weeks ago we saw a battery weak indicator on the panel and called ADT to have them service our system. Days later they came to change the batteries. The next day another battery weak message was on the panel as the tech...

ADT Pulse - Pulse System

Posted: 2014-12-03 by    Tab40
Complaint Rating:  0 % with 0 votes
I would like to say how disappointed I am in ADT. I purchased the ADT Pulse and signed a 3 year contract. I am now out of my contract and decided to monitor my system myself. I have been told by ADT representative that I will not be able to monitor my system on a separate system on my phone...

ADT Free Home Security System - Harassing phone calls

Posted: 2014-05-01 by    MaryMooCow
Complaint Rating:  0 % with 0 votes
I have been getting calls from you all since i set up a home phone with
windstream. Every time I get a call I have to block the number or they
call back at least 10 times (no over exaggeration). Everytime I block
the last number, they call from 2 new ones. I repeatedly...

ADT Home Security System - Rebate scam, no customer svc asst

Posted: 2014-04-25 by    sharon145
Complaint Rating:  0 % with 0 votes
ADT installed a security system in our home with the promise of a rebate by Carol “the con” Greene. To date we have not received any paperwork from ADT. Each time we contact the 800 number, the rebate center or MS Greene we are routed to voice mails without a return call or a I can’t help...

Adtpulse.com - Bad experience

Posted: 2014-02-08 by    Stern
Complaint Rating:  100 % with 1 votes
I ordered ADT pulse security system from the website www.adtpulse.com. After they installed it and I paid for their services, this system stopped to work. I have no idea why this happened, but it didn’t work. The seller refused to send specialists, who would check it. He told me that it...

ADT - Burglary

Posted: 2013-12-24 by    dotburg
Complaint Rating:  50 % with 2 votes
I’m writing this as a warning to all ADT Customers. DO NOT EVER let ADT know that you’ve disarmed your system or you may be BURGLARIZED.
Summary: Burglary
We had problems with our ADT Alarm system all day on a Saturday. The alarms were going off with every movement...

ADT - Alabama - illegal and unauthorized charges to my credit card

Posted: 2013-09-22 by    valeriadates
Complaint Rating:  100 % with 1 votes
An Adt representative when I initially aquired their service promised a fixed monthly rate of 45.00. I provided them with my credit card number so they could automatically deduct the payment every month. Since 2010 they have renigged on the agreement repeatedly . Adt continues to steal money...

ADT - Maryland, Columbia - having a felony thift employee coming to your house name karren butler

Posted: 2013-06-06 by    jordin2013
Complaint Rating:  100 % with 1 votes
i tell you a so sick in piss off with ADT they have a eployee sale rep coming to my house to sell me a alarm system this b... facing felony thret chsrges in a peace order. what the hell you seen some one like this to my house what about my safety in my family. do any one look over there back...

ADT - Maryland, Columbia - adt let a felon work for them she facing 15 years fir theft over 10,000

Posted: 2013-06-04 by    jorden42
Complaint Rating:  100 % with 1 votes
my problem! is this how can a company let let one of there co worker syay working for them. after they have been charge with a felony. miss butler name karren butler works out of the columbai MD adt offices. was charges with theft over 10, 000. in she still works for them. wtf ! I try to get...

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