Admin America’s earns a 4.3-star rating from 12 reviews, showing that the majority of clients are very satisfied with benefits administration services.
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Great interactions with this company
Great interactions with this company. As a government administrator of health plans (cobra) i couldnt believe how responsive they were All my interactions were great and best of all they actually answer the phone as opposed to a voicemail matrix that leads to nowhere. Valerie was especially helpful and actually called me back to let me know the plan i had was active! Explained to me the verification process and timelines and always followed up. Great company
Outstanding customer service
Outstanding customer service. Pleasant and professional-Valerie was great!
The representative, Anthony, was courteous and efficient
The representative, Anthony, was courteous and efficient. Excellent customer experience!
I had a great experience
I had a great experience. Anthony quickly helped me with my questions and was very pleasant.
Awesome customer service skills!
Awesome customer service skills! Professional, caring and kind! Informed, knowledgeable and patient.
Anthony Smith was the consultant that assisted me with signing up for Cobra Health Care coverage
Anthony Smith was the consultant that assisted me with signing up for Cobra Health Care coverage. He was extremely knowledgeable of the website and most patient with me. He made the entire experience stress free and enjoyable. Anthony, thank you again for your kindness.
The AdminAmerica rep, Jihan, made transferring my old HSAs over super easy
The AdminAmerica rep, Jihan, made transferring my old HSAs over super easy. I couldn't speak when she called, and so we made a follow-up appointment to talk. She followed through! Futher, she was pleasant and knowledgeable. You have a keeper there, AdminAmerica! I am a fan.
I spoke with Anthony this morning regarding coverage continuation
I spoke with Anthony this morning regarding coverage continuation. Anthony was very attentive to my questions, I wasn't rushed, and he seemed like he was happy to assist me. He was very pleasant and patient. Good Customer Service is still alive! I pray that I get him again if I should have any additional questions. My phone experience today was exceptional! All my questions/concerns were answered, plus some. Thanks Anthony
Outstanding customer service. Pleasant and professional-Valerie was great!
Admin America is a terrific company. They are a partner of ours and we appreciate them dearly. Very knowledgeable on many levels!
I've had my first taste of this company and I'm already terrified for what it's about to bring! I paid my medical bill through the drs office website and they wanted a copy of the receipt they wanted an itemized bill, and still deny the claim. Ummmm my prior company never gave me any issues about paying my bill with my card especially when it's directly on the providers website! It's not like I'm making things up just to pay them! I hope this doesn't set a precedent because I go to the dr at least once a month for medical issues and to think of the hassle this is about to cause it won't be worth the funds at this point. I'm already regretting it!
Spoke with a representative by the name of Anthony, very helpful and knowledgeable on the subject of my call along with the responses to put my reservations at ease. More companies should take a lesson from AA and train their employees to be as responsive and courteous as this representative was. Having run call centers and customer experience centers, I would have easily recognized his talent and moved him towards senior training manager or even director training.
Spoke with a representative by the name of Anthony, very helpful and knowledgeable on the subject of my call along with
Spoke with a representative by the name of Anthony, very helpful and knowledgeable on the subject of my call along with the responses to put my reservations at ease. More companies should take a lesson from AA and train their employees to be as responsive and courteous as this representative was. Having run call centers and customer experience centers, I would have easily recognized his talent and moved him towards senior training manager or even director training.
I had a great experience. Anthony quickly helped me with my questions and was very pleasant.
I spoke with Anthony this morning regarding coverage continuation. Anthony was very attentive to my questions, I wasn't rushed, and he seemed like he was happy to assist me. He was very pleasant and patient. Good Customer Service is still alive! I pray that I get him again if I should have any additional questions. My phone experience today was exceptional! All my questions/concerns were answered, plus some. Thanks Anthony
The representative, Anthony, was courteous and efficient. Excellent customer experience!
I've had my first taste of this company and I'm already terrified for what it's about to bring!
I've had my first taste of this company and I'm already terrified for what it's about to bring! I paid my medical bill through the drs office website and they wanted a copy of the receipt they wanted an itemized bill, and still deny the claim. Ummmm my prior company never gave me any issues about paying my bill with my card especially when it's directly on the providers website! It's not like I'm making things up just to pay them! I hope this doesn't set a precedent because I go to the dr at least once a month for medical issues and to think of the hassle this is about to cause it won't be worth the funds at this point. I'm already regretting it!
Anthony with Admin America and his team are fantastic!
Anthony with Admin America and his team are fantastic! My transition from my employer's healthcare to COBRA through admin America was very smooth, and they were always very responsive when I needed help. More significantly, when I was rehired and forgot to turn off auto pay for COBRA through admin America, they worked with me and my employer to refund me any payments after my employer insurance kicked in. I received my refund quickly. The customer service is fabulous, and I felt that I got personalized, compassionate, and excellent service (no automated system here - just helpful, knowledgeable, and kind staff that goes above and beyond). Thank you, Anthony!
Admin America Complaints 1
I have not received all necessary tax documents
I have not received all necessary tax documents. Admin America will not return phone calls or emails.
Is Admin America Legit?
Admin America earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Admin America. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Admin America has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for adminamerica.com can be seen as a positive aspect for Admin America as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Admin America's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Adminamerica.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Adminamerica.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a adminamerica.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
However ComplaintsBoard has detected that:
- Adminamerica.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The adminamerica.com may offer a niche product or service that is only of interest to a smaller audience.
- Admin America protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Admin America
Overview of Admin America complaint handling
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Admin America Contacts
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Admin America phone numbers+1 (770) 992-5959+1 (770) 992-5959Click up if you have successfully reached Admin America by calling +1 (770) 992-5959 phone number 0 0 users reported that they have successfully reached Admin America by calling +1 (770) 992-5959 phone number Click down if you have unsuccessfully reached Admin America by calling +1 (770) 992-5959 phone number 0 0 users reported that they have UNsuccessfully reached Admin America by calling +1 (770) 992-5959 phone number+1 (678) 578-4635+1 (678) 578-4635Click up if you have successfully reached Admin America by calling +1 (678) 578-4635 phone number 0 0 users reported that they have successfully reached Admin America by calling +1 (678) 578-4635 phone number Click down if you have unsuccessfully reached Admin America by calling +1 (678) 578-4635 phone number 0 0 users reported that they have UNsuccessfully reached Admin America by calling +1 (678) 578-4635 phone number+1 (800) 366-2961+1 (800) 366-2961Click up if you have successfully reached Admin America by calling +1 (800) 366-2961 phone number 0 0 users reported that they have successfully reached Admin America by calling +1 (800) 366-2961 phone number Click down if you have unsuccessfully reached Admin America by calling +1 (800) 366-2961 phone number 0 0 users reported that they have UNsuccessfully reached Admin America by calling +1 (800) 366-2961 phone numberCEO
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Admin America emailstrey@adminamerica.com94%Confidence score: 94%hra@adminamerica.com93%Confidence score: 93%lori@adminamerica.com92%Confidence score: 92%Executiveedi@adminamerica.com86%Confidence score: 86%customerservice@adminamerica.com84%Confidence score: 84%Supportsales@adminamerica.com83%Confidence score: 83%Salescobra@adminamerica.com82%Confidence score: 82%twise@adminamerica.com81%Confidence score: 81%renewal@adminamerica.com79%Confidence score: 79%employersupport@adminamerica.com79%Confidence score: 79%Support
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Admin America address1720 Windward Concourse STE 290, Alpharetta, Georgia, 30005-1722, United States
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Admin America social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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The AdminAmerica rep, Jihan, made transferring my old HSAs over super easy. I couldn't speak when she called, and so we made a follow-up appointment to talk. She followed through! Futher, she was pleasant and knowledgeable. You have a keeper there, AdminAmerica! I am a fan.
Anthony *** was The consultant that assisted me with signing up for Cobra Health Care coverage. He was extremely knowledgeable of the web sight and most patient with me. He made the entire experience stress free and enjoyable. Anthony thank you again for your kindness.
Anthony with Admin America and his team are fantastic! My transition from my employer's healthcare to COBRA through admin America was very smooth, and they were always very responsive when I needed help. More significantly, when I was rehired and forgot to turn off auto pay for COBRA through admin America, they worked with me and my employer to refund me any payments after my employer insurance kicked in. I received my refund quickly. The customer service is fabulous, and I felt that I got personalized, compassionate, and excellent service (no automated system here - just helpful, knowledgeable, and kind staff that goes above and beyond). Thank you, Anthony!
Awesome customer service skills! Professional, caring and kind! Informed, knowledgeable and patient.