Admin America
reviews and complaints

Great interactions with this company. As a government administrator of health plans (cobra) i couldnt believe how responsive they were All my interactions were great and best of all they actually answer the phone as opposed to a voicemail matrix that leads to nowhere. Valerie was especially helpful and actually called me back to let me know the plan i had was active! Explained to me the verification process and timelines and always followed up. Great company

Outstanding customer service. Pleasant and professional-Valerie was great!

The representative, Anthony, was courteous and efficient. Excellent customer experience!

I had a great experience. Anthony quickly helped me with my questions and was very pleasant.

Awesome customer service skills! Professional, caring and kind! Informed, knowledgeable and patient.

Anthony Smith was the consultant that assisted me with signing up for Cobra Health Care coverage. He was extremely knowledgeable of the website and most patient with me. He made the entire experience stress free and enjoyable. Anthony, thank you again for your kindness.

The AdminAmerica rep, Jihan, made transferring my old HSAs over super easy. I couldn't speak when she called, and so we made a follow-up appointment to talk. She followed through! Futher, she was pleasant and knowledgeable. You have a keeper there, AdminAmerica! I am a fan.

I spoke with Anthony this morning regarding coverage continuation. Anthony was very attentive to my questions, I wasn't rushed, and he seemed like he was happy to assist me. He was very pleasant and patient. Good Customer Service is still alive! I pray that I get him again if I should have any additional questions. My phone experience today was exceptional! All my questions/concerns were answered, plus some. Thanks Anthony

Spoke with a representative by the name of Anthony, very helpful and knowledgeable on the subject of my call along with the responses to put my reservations at ease. More companies should take a lesson from AA and train their employees to be as responsive and courteous as this representative was. Having run call centers and customer experience centers, I would have easily recognized his talent and moved him towards senior training manager or even director training.

I've had my first taste of this company and I'm already terrified for what it's about to bring! I paid my medical bill through the drs office website and they wanted a copy of the receipt they wanted an itemized bill, and still deny the claim. Ummmm my prior company never gave me any issues about paying my bill with my card especially when it's directly on the providers website! It's not like I'm making things up just to pay them! I hope this doesn't set a precedent because I go to the dr at least once a month for medical issues and to think of the hassle this is about to cause it won't be worth the funds at this point. I'm already regretting it!

Anthony with Admin America and his team are fantastic! My transition from my employer's healthcare to COBRA through admin America was very smooth, and they were always very responsive when I needed help. More significantly, when I was rehired and forgot to turn off auto pay for COBRA through admin America, they worked with me and my employer to refund me any payments after my employer insurance kicked in. I received my refund quickly. The customer service is fabulous, and I felt that I got personalized, compassionate, and excellent service (no automated system here - just helpful, knowledgeable, and kind staff that goes above and beyond). Thank you, Anthony!

I have not received all necessary tax documents. Admin America will not return phone calls or emails.