Adidas’s earns a 1.4-star rating from 317 reviews, showing that the majority of sportswear and footwear enthusiasts are dissatisfied with their products.
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Nothin but ignoring reality
It's just another American company. Backed and will run by overseas operators and businessmen. Nobody cares and nobody wants to do anything but take America's money and sell us terrible terrible products and ignore our complaints. When they complains they only have to give headquarters good news and thumbs up what the truth is is that they're losing more and more customers. I bought a pair of Adidas high top shoes for my mate my lover my man, he is 67 years old and he loves adidas. But I have pictures of how the whole bottom of the shoe on the right foot after less than a year came right off the show now he has to buy a pair of shoes again but you see that's how the Chinese and the Asians Rob Americans because we need to buy every item we ever buy over and over and over and over and over. When do we learn? I purchased them from amazon.com now who do I see about a refund? Or a replacement pair? You'll never hear from them.
Mixed Experiences with Adidas
As someone deeply passionate about sports and fashion, I understand the importance of reliable sportswear. Looking at the reviews from fellow customers, it's evident that Adidas, a brand with a rich history, is facing challenges in maintaining consistent quality and customer service. While some customers have praised the comfort and style of Adidas products, others have expressed disappointment in the durability and customer support. It's disheartening to see loyal customers feeling let down by issues like poor quality control, sizing discrepancies, and unresponsive service. As a potential customer, it's crucial to weigh these mixed experiences carefully before making a purchase decision. Remember, your satisfaction and confidence in the brand should always come first.
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Pros
- Innovative product design
- Global brand recognition
- Diverse product range
- Strong sustainability initiatives
- Strategic celebrity partnerships
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Cons
- Premium Pricing Strategy: Adidas products often come with a high price tag, potentially alienating budget-conscious consumers.
- Over-reliance on Sportswear: Heavy focus on athletic gear limits diversification and market reach compared to more lifestyle-oriented competitors.
- Intense Competition: Faces stiff competition from Nike, Puma, and Under Armour, which can erode market share and pressure margins.
- Supply Chain Complexity: Global supply chain is susceptible to disruptions, impacting product availability and potentially harming customer satisfaction.
Adidas Complaints 315
Careless, bad customer support, no respect for their customer
Hi.
I ordered one of adidas originals NMD XR1 primekint shoes from online store in UK ( www.adidas.co.uk) and shipped this shoes to my country via Aramex shop and ship to Saudi Arabia due to this model not available in local stores and was just launched by Adidas and considered as one of Top of lines and rare models.
I paid approx 30$ for shipping this shoes to my country Saudi Arabia. And after a week received it.
The issue i'm escalating related to the pair i received, the right and left shoe not identical, this is regarding the color and the design of the shoes the stripes not identical and not aligned in both shoes.
When you are comparing both sides will see that different shoes design! Which noticed and clear for any one. I'm attaching some photos to explain my point.
I escalated this case to Adidas support team, they noticed my issue and promised to find a solutions, the reply from their end was will offer you 10% discount and keep it, and i escalated again to their higher management and they comeback to me with 20 % discount and escalated again and more 30% discount trying to buy my satisfaction.
Of course i rejected all of their offers and asked them to escalated again to their quality team, the shocking reply was as below:
Dear Mr Akul,
Thank you for contacting adidas Customer Service.
Please be informed that the Product Quality Departmnet does consider this to be a quality issue. It is a small optical lack which doesn't affect wearability.
If you are not satisfied with the NMDs you can return the shoes. However we won't refund shipping costs from Saudi Arabia back to Europe.
The other option is that we may refund 10% of the price you paid as a good will gesture.
We apologise for any inconvenience this situation may have caused you.
Should you have any more questions, please do not hesitate to contact us again.
Kind regards,
Chris
Adidas Customer Service Team
The funny things that as per them its a ( a small optical lack which doesn't affect wearability.) seems they are not understating that i'm escalting this due its clearly showing a defect and design issue and no one can accept this for new shoes cost appox 130 pounds
Due to the shoes now in Saudi Arabia adidas rejected my request to cover the shipping cost back to UK which will cost approx 150$ they said, you need to cover this as it is not our responsibility!
I offered them to return it to their local stores in Riyadh Saudi Arabia and refund the money to to replace it with new same shoes pair. They committed to comeback to me in 48hrs but till now nothing its approx one week since i received this reply and not answers from their end.
I followed up with them by emails and by whatsapp messages customer support number *** and nothing, seems they are ignoring my messages!
I never expect this from such company like Adidas, this is really disappointing me and not acceptable at all.
I need your support to escalate this to top management and help me to solve this case.
Regards
Customer order-not shipped-not delivered-not refunded
I'm a bit frustrated with Adidas customer service. I have been trying to buy a pair of shoes since 02/21/2024 and have not had luck receiving my merchandise. To be fair, the order placed on 02/21 was somehow lost by FedEx. I called Adidas customer support and had a wonderful experience. They reached out to FedEx because it had been a couple of weeks since...
Read full review of AdidasGood day, I have been trying to return an expensive pair of shoes purchased and have been unsuccessful with pathetic service from adidas
My case number is [protected]. I have photos of the damage these shoes have caused to my daughters feet and adidas just DOESNT care to arrange the return and refund me. They keep closing off the case . This is their stance to annoy customers hoping we would go away. This is the email sent on 03 November 2023. I am writing to express my extreme disappointment...
Read full review of AdidasIs Adidas Legit?
Adidas earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Adidas. The company provides a physical address, 32 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Adidas.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Adidas and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Adidas has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 315 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Adidas. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Military discount is not allowed for veterans any longer
I have been buying Adidas running shoes for many years and enjoying my military discount. I tried to purchase the shoes today and I am NOT able to get the discount I used to get as a military veteran. I have 2868 points and cannot use them on this product nor get my military discount. The price of the shoes is $280, product code IF0433. Yes, these are ADIDAS BY STELLA MCCARTNEY ULTRABOOST SPEED shoes, but in past years I used to be able to get a $50 discount bringing the price down to a reasonable $230. Very unhappy.
Desired outcome: I would really like to purchase these shoes in orange with a discount.
Footwear
Hey Adidas,
Went through your entire site and nowhere does it say you are going to stop murdering animals for profit. Although you pretend to be better custodians of our world
by making it seem you actually care about the planet by recycling. Well, Adidas, you can't recycle animals, once they've been murdered, it's over.
I see you are still murdering kangaroos for footwear! Shame on you, with so many better quality materials now available you still choose to kill poor defensing animals?
My entire family of relatives and friends on every social media platforms are aware of the continued murdering by your company. In fact, anyone buying ANY sports
related products will NOT be buying ANYTHING labeled Adidas.
With Xmas just around the corner, hope this will put at least a slight dent in your bottom line.
Sincerely
Animal Advocate,
Steven Evans
Newcastle, Oklahoma
Desired outcome: Stop murdering defensive animals
Refund
Good day, I am contacting you with regards to a complaint that I wish to bring to your attention. A complaint that i believe stems from an infringement of my human rights. Adidas online in South Africa is breaching contract by not issuing me a refund and also not providing me a reason for doing so. Instead, they have been telling me for almost two...
Read full review of AdidasWrong item delivered twice
On September 24, my 14-year-old son excitedly purchased 2 items from your website (His own money on my card). A pair of shoes and a crewneck of his favorite hockey team, LA Kings. He was excited to get home from school the day they had been delivered. He loved his shoes! But upon opening the other box, he saw that he had gotten the crewneck of the opposing...
Read full review of AdidasCan't get my refund
It's been more than a month since I returned my order and still waiting for the refund. The Company confirmed the return was received in the warehouse, but since that time nothing is happening, although per the policy of Adidas the refund must be done within 14 business days and its passed much more than that. Half of my messages/complaints get ignored, when I receive an answer its always standard frases, I still haven't received any clear explanation on what the issue exactly is. It is even ridiculous I have to contact Adidas every day and ask for my money back. This is the worst experience I have ever had with online shopping.
Case number [protected]
On August 11, I filed a claim because I only received 1 item of the six that should have been in my order. I have been getting the runaround from every person who I have talked to. It’s gone from 5 to 10 to 15 business days as far as receiving a response from the company on the investigation. Those business days have passed and I’ve not heard anything of a resolution. Your representatives keep telling me to wait to be contacted by email. Those emails, however, have never come and have been told that I cannot speak to a supervisor about my case.
Desired outcome: At this point, I want to be refunded and a copy of your policy.
yeezy slides
Good day I ordered a pair of yeezy slides in a size 12 and I understand it is final sale.. I received the shoes which were clearly marked wrong size almost a size bigger I have contacted customer service 12 times and they have asked for pictures sent to a email that I did.. I have called and spoken to agents who when I ask for a supervisor disconnect me.. I...
Read full review of AdidasOrder number AZA00869617
On Saturday the 26th of August, I ordered and paid for a size 8 Forum Bold Shoes. Yesterday when I checked my order it said that I can expect delivery by Friday. This morning at 11:49 I received an email that read: We confirm that your order has been cancelled and any charges made will be reversed. You can imagine my shock as I certainly did not cancel...
Read full review of AdidasShoe is ripped and its been only 3 months since purchased.
Good Afternoon, I am here to complain and get an exchange for my soccer cleats that i purchased from "The Soccer Store" a retail store that gets shoes from you guys. I called to contact them and spoke to the manager Stacy and she told me to go directly to you guys and communicate about the exchange of my cleats and what to do. My item number is #[protected], shoes were orange Adidas Xsportal size 9.5, purchased these shoes on April 19,2023 for $267.50.
Desired outcome: Please exchange and give me store credit, so i at least can get another cleat thank you very much for your help.
Lifetime warranty backpack
I contacted adidas over a week ago about a lifetime warranty backpack I bought last year.
It is falling apart. I sent the information and photos. They asked what color I wanted for new backpack and I haven’t heard back since.
Claim number 16099
They have full information about the backpack as I provided all numbers of item. Plus photo of tag
Please reply.
Sabuco
Desired outcome: New backpack
Faulty shoes H04805
Dear Sir or Madam,
I am writing to complain about a purchase I made from your store in Amman Jordan - Zarqa Highway, on the 27th of June of this year.
I bought shoes number H04805 Size 8 UK some socks and other items. I made the purchase and went on a trip to Turkey the next day.
After taking off the shoes on the first day of wearing them, I realized that they have stained my socks, I had no other shoes with me so I had to wear them the entire trip.
Attached are pictures and videos of the shoes, three new adidas socks that I bought in the same purchase, and two other pair of socks. They are all stained.
I have just gone to the store that I bought the shoes and socks from.
The "manager", Fayza, was extremely passive and negative, and had a very aggressive attitude. At first she literally said: So what? Then she asked if I have washed it to see if the staining would stop! This is extremely unprofessional and illogical, I am not washing a shoe that I have just bought, I am not responsible to fix a faulty pair of shoes that I have just bought, and most importantly, if I had washed them, I wouldn't be able to file a complaint because the shoes would be considered to be tampered with! Then she said that she will report the incident, she took just one picture of the shoes, I asked her to take pictures of the stained socks because they are also a part of the purchase. She refused and said that she would mention it in her email, I had to insist on her to take pictures, she took one, looked at me with a smirk and asked: "happy now"?
When I asked her how long would it take? She said: I will file the report, when they reply to me, I will call you" I said, so how long would that be? She said I do not know, I asked if she had had any report before, she said yes and that they would take around a week. She even stained them once more with a pen that she had in her hand!
I felt that my complaint wasn't taken seriously and that I wasn't heard and I was even ridiculed.
It was a very bad experience, with the shoes and the service. This is not what you would expect of Adidas.
Desired outcome: either total refund of the purchase (Shoes and socks) or total replacement of it.
Veteran discount
On Sunday, July 2, 2023, we went to Adidas at Cypress Outlet in Texas. My husband, a disabled veteran, and I, a registered nurse, had selected items to buy and wanted to get a veteran's discount. We were unable to get the app downloaded and went to talk to the manager on duty, Daryl. There was no offer to help us. He stated, "you need to use the app like...
Read full review of AdidasAdidas hyperturf hiking shoes
Dear Addidas Team,
I am a regular customer of Addidas and love using Addidas sports wear for a lot of activities. I am a regular hiker in UAE and chose to buy Addidas Hyper Turfs as per preference over Decathlon shoes which were suggested by the hiking groups.
Have been using Addidas products since my childhood, But never had the experience which i am going thru with the current shoe purchase. i had a very unpleasant experience in this purchase and for the first time.
I chose Addidas shoes for my hiking safety and comfort as it is very important to have a good grip and comfort for long hikes. This pair of shoes that i bought got worn off in less than 3 months. The upper layer of cloth near the ankel tore, sides from the base are cut, sole is broken on left shoe and right shoe base hits my legs. Not sure if this is a one time issue or this range of product issue.
As a loyal Addidas customer i wanted to share my discomfort and request for a replacement of my shoes.
When approached Namshi the seller they are not will to accept any claim. Request you to kindly look into this and support.
Attached invoice copy and shoe pictures.
Regards,
Srinivas
srinivas.[protected]@gmail.com
Desired outcome: Replacement of the damaged and faulty shoes
Stan smith
I bought Stan smith at Sandton city on 2023-06-24
I reguested size 6,when I arrived at home I notice tht I have got size, went back to Sandton on 2023-06-30,they told me tht Eastgate the have got size I went to Eastgate where we notice tht I have got two size 6 n 7.Was Unhappy when they told me I should go to Sandton that is where they will help because they are the one made mistake. But I told them tht I am not going anywhere up until they(Sandton and Eastgate) solved them problem.But final I got helped because I pushed.
1.How can u put wrong size
2.why should I ran up n down to fix the problem
3.No customer care the only think u think about is points os sales
Desired outcome: Want to how did u solve this
Product adidas superstar pride
I bought a superstar pride (new arrival) last year June 2023 and few weeks after the sticker got stripped due to unknown reason, for sure it’s about quality. Now I have been wearing this stripped off sticker / print and I think the shoes seems fake with this sticker hanging on the side. I don’t know where to forward my complaint and I’ve been planning to bring it back to the store however I lack time.
Desired outcome: Repair?
Order#ADX12159198
Hello,
I contacted numerous time your company rehardening my order Number: ADX12159198.
I spent almost an hour communicating with your bot and representative, yet issue was not resolved, and I still didn't get my money back.
I was told that the exchange is not possible at the moment since the item is not in stock.
I never received my exchange, and due to such a long delay I want to cancel the exchange and get a full refund.
Please contact me to rectify the issue.
Thanks.
Olga ShokinaKuperman
7 Magdalen Road
Delmar, NY 12054
My email address: [protected]@gmail.com
Desired outcome: Full refund/No exchange due to prolonged exchange process.
Adids x speedportal.3 laceless fg soccer cleats - mens 10.5
I purchased these cleats for my son at Christmastime 2022. He was able to use them approximately 10 times. He came home from a game with one of the cleats damaged. It was ripped from middle of cleat to the front along the outside edge of the shoe. Damage was middle height in the shoe, not along where it attaches to the sole. He thought it might have been because somebody did a slide tackle into him. I purchased another pair in early April from our local Dicks Sporting Goods. It was delivered April 20th. He started using the new pair and after using them for approximately 6 matches, the same damage occurred to the shoe. Same place on the shoe, same approximate length in the tear.
If these shoes are going to be expensive, then they need to be better manufactured. I season worth of use would be great at the very least
Desired outcome: A refund would be great. I really think you need to look into batter materials for the manufacture of these cleats
About Adidas
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Overview of Adidas complaint handling
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Adidas Contacts
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Adidas emailscustomerservice@us.adidas.com100%Confidence score: 100%Support
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Adidas addressAdi-Dassler-Strasse 1, Herzogenaurach, 91074, Germany
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Adidas social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 27, 2024
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