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24Hour Fitness Customer Care Service

24Hour Fitness USA Inc.

PO Box 2689
United States - 92018

Customer Support Phone Numbers

1 760 710 0284 0 0
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24Hour Fitness Complaints & Reviews

24 Hour Fitness - Chino HIlls Ca - California, Chino Hills / Membership

Kirk K on 2016-04-08
24 hour fitness "freeze account loophole" used to take our money. Several months ago when my wife was having health issues I called 24 hour fitness to have her membership cancelled. The customer service rep talked me into letting them freeze the account in case my wife got better and wanted...

24 Hour Fitness - Texas, Houston / Security

Tracy72 on 2016-01-25
So, I go to the gym after debating if I felt like it all day. Walked to my car feeling exhilarating after a good swim and what do I see as I get closer. Glass on the ground. Yes, some low life broke into my car. Went back in to the gym to ask if there had been any similar issues and wa...

24 Hour Fitness - California, Sacramento / Fee Increases

Reviewer51745 on 2016-01-22
My office is actively investigating 24 hour fitness regarding their contracts, policies, and fee increases. We would like to hear from you about what you were told, what your contracts say (if you still have them), and what happened when your fee increased. If you have any information or...

24 Hour Fitness - Texas, Round Rock / Lifetime Membership Rate

George Creel on 2016-01-21
For all of you out there with memberships at 24hourFitness, beware. In 2008, 24hourFitness (in Round Rock) ran a promotion that if you prepaid 2 years at typical rate, you would receive 3rd year free, and then lock in a lifetime rate of $49 per year, so long as you paid yearly fee on time...

24 Hour Fitness - California, Walnut / Membership renewal

Reviewer62293 on 2016-01-20
After being a member for over 15 years and holding a contract for life, my renewal fees increased by 100%. I called them and I was told to pay or quit, that they would not honor the lifetime agreement. The were not willing to review my contract. My renewal fees are $49.00 and it went up to $100 for one year.

24 Hour Fitness - Texas, Houston / membership

Reviewer91433 on 2015-12-21
I took out a membership at the Westhiemer branch in Houston, TX. When I took it out I had asked if this would permit me to use the Woodlands branch on Lake Woodlands. The assistant told me YES it would be ok and that I wouldn't be able to use the one in the Galleria area. I took out the...

24 Hour Fitness - California, San Francisco / Annual Mempership Dues

Reviewer70808 on 2015-11-27
Went to my local 24 hr Fitness asked Rep. about my dues. Told the wrong information. That my yearly dues would be automatically debited from my account. Went back and they let me in. Now I was told my membership has been canceled and will not reinstate my membership. I've had my membership since 2002 and this is the way you treat your clients. NICE

24 Hour Fitness - California, Castro Valley / Lifetime Membership Dues increased by 444%!

ms qom on 2015-11-19
I paid an upfront fee in 2006 and was told I was locked into a lifetime rate of $29/year. Just informed that the price is increased to $129/year. I am so disappointment with this company. It's bad enough they make no effort to maintain the gym equipment, but now they raise my membership by...

24hourfitness.com / Their shower was terrible and it was unpleasant to use it

Reviewer20176 on 2015-09-26
I started to use gym of www.24hourfitness.com. The first impression wasn’t good as I wanted. The ladies shower was terrible and I couldn’t use it. It was smelly, dirty and mould was on the walls. I told the receptionist about it, but she replied that she didn’t clean this place and basically she...

24 Hour Fitness - California, Carlsbad / Raising gym dues

Reviewer52306 on 2015-09-26
I've been a member for nearly 20 years and now my gym dues have been jacked up by 40%. I've asked repeatedly to see a copy of my contract, been told they will send it twice, still waiting. I signed a contract, negotiated to get a good price. This is not ethical, doesn't seem legal. 24 ha...

24 Hour Fitness - California, Los Angeles / Life Time Membership

24HourGoer on 2015-09-25
In October 2007 I signed a life time membership contract with 24 hour fitness with an initial payment of $600 for the first three years and $29 annual fee starting the 4th year and beyond. I was told the annual fee $29 will not be changed as long as I pay it on time every year to keep my...

24 Hour Fitness / Increase of 359% for the year membership for myself, my wife and my daughter.

galahad1206 on 2015-09-08
In 2006 I purchased a 3-year prepaid membership for myself and my daughter. In 2007 I purchased a 3-year prepaid membership for my wife. All 3 contracts expressed the same terms and conditions. Section 3c indicates that a yearly membership due will not increase more than 5% from that...

24 Hour Fitness - California, san jose / Large increase in gym fees

Reviewer24830 on 2015-08-31
in 2007 paid a large fee with the guarantee that my yearly dues would be 29.00 for life. Have been paying 29.00 a year ever since. Last week received my new bill 109.00 a year. I want to pay the 29.00 a year that I was promised

24 Hour Fitness - California, El Monte / 24 Hour Fistness increase my lifetime annual renewal by 100%

Lingcake Sherri on 2015-08-18
I signed up with $489.81 initial payment for 36 months, then after should be $49 per year. I was told by the representative that $49/year will be for life and the annual amount will not change forever. Today, I received a letter from 24 hour fitness that my annual fee will increase to...

24 Hour Fitness - California, Fontana / Dues increase for Lifetime Member

Golfjjang on 2015-08-04
I've got Lifetime Membership from 24 hour fitness on year 2007 for both me and my wife. When I signed the contract, they told me that it is a great promotion, which we will only have to pay $29 per year for rest of our life after I pay for first three years in full. I paid for both me...

24 Hour Fitness - California, Folsom / Rate increase

Timothysk on 2015-05-06
Just found out that my next year renewal is increasing over 300%. Asked why when it's been the same since 2006 when I joined all they offered me was to get a copy of my original contract that states they have the right to increase my renewal. Poor customer service and a real ripoff. I...

24 Hour Fitness / Membership cancellation issues

Proball16 on 2014-04-23
The 24 Hour Fitness Club where I was a member for 26 years moved from the building where I joined originally, to what was previously a QFC Grocery store building. This was also a move that put the club another 3 miles further away from my residence down a road that is exceptionally clogged...

24 Hour Fitness - Colorado, Lone Tree / forcing employees with the flu who run the kids club, to work.

live_ur_life on 2013-03-29
I recently brought my children in to the kids club at this 24 hour fitness location . My issueisn't with the poor girl who had the flu and had to consistently expell her bowels. No my issue is with the inconsiderate management who forced this poor girl to stay as she vomitted simply...

24 Hour Fitness - California, Costa Mesa / Membership Termination & Racism

Jenrus4u on 2012-10-19
24 Hour Fitness has been my home/ club for over a year now. The members are super friendly and I love helping them out with their training every now and then. I am a personal trainer so I decided to apply for a personal training job at my 24 Hour fitness club. I got the personal training...

24 Hour Fitness - Nebraska, Omaha / Membership Cancellation

Norm Peterson on 2012-07-29
I called the club where my son is a member to cancel his membership as he is moving out of town. The manager gave me the 866 number to call, but said that most people find it easier to come in to the club as the 866 number doesn't work very well. I called the number and, after a 20...

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