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Replied
Withdrawal not credited
My withdrawal is pending since 32+ hours I have filed a complaint but there was no response from their team that's why I'm filing a complaint there but 5hrs has passed no response no action please credit it ASAP
Claimed loss: 2500
Desired outcome: 2500
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Withdrawal not credited for every withdrawal .. I have to beg for the money that the time has passed give my withdrawal please my gaming id is [protected]
Sending complaints daily please improve your process
Time of withdrawal was 5:23pm 6 april
Query resolved thankyou
Date - 4/04/2024
Time - 12:40am
My gaming id is - [protected]
This complaint has been resolved automatically due to user's inactivity.
We have checked the status of your second deposit (made 06/04) with our Security Department.
We have received information that the refusal to process your withdrawal request is not from our side but from the bank/payment system due to technical difficulties. Specialists are currently addressing the issue with the technical malfunctions. However, as the problem originates from the payment operator, we are unable to provide an exact timeline for when the system will be fully operational again.
We sincerely apologize for the inconvenience caused, we understand how important and frustrating this is, and we ask you to wait for the issue to be resolved and the system to be restored. In the meantime, you may use other payment methods available in our list of payments if you have previously used them for deposits.
Best regards,
Alex, the 1xBet Team
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
We are delighted to hear that your case has been resolved. It's great to know that your experience has been positive. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Thank you for choosing 1xBet Bookmaker Company.
Best regards,
Alex, the 1xBet Team
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Deposit service
Sir,
I have deposited 2600 rupees the money have been deducted from my bank account but not credited in my 1xbet account more than 12 hours have been passed now a deposit rejected message has arrived to me of 500 rupees but i never made any payment of 500 rupees i made payment of 2000 and 600 rupees i have attached the required screenshot with this email kindly look into it.
Username-mohd nishat
Id number-[protected]
1 Payment time-Thursday 4th April 2024 at 1:45pm.
2 Payment time-Thursday 4th April
2024 at 1:49pm.
Payment method-Upi Qr.
Thank you.
Claimed loss: 2600 rupees
Desired outcome: I want my money back plzz help me
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Thank you my issue had been resolved
Have not got my deposit till now and not getting any response from 1xbet also
I have not received any deposit yett plzz look in this matter @1xbet
Sir what is the status of my complaint i have not received payment yet
I have got this email what should i do next?
This complaint has been resolved automatically due to user's inactivity.
We are delighted to hear that the situation has been resolved to your satisfaction. Your positive experience is of utmost importance to us. If by any chance there are further issues or anything doesn't seem right, please do not hesitate to reach out to us. We're committed to promptly addressing any concerns you might have. Thank you for your patience and understanding.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We wanted to inform you that both of the deposits requests are at work.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Currently both payments are sent to the corresponding specialists.
Moreover, the rejected message for 500 was shown as you initially made deposit request for 500.
If you have any questions or require assistance regarding this matter please don't hesitate to reach out to us. We greatly appreciate your cooperation.
All the best,
Alex, the 1xBet Team
As I said earlier, I will check your situation with our Security Team and get back to you. Please avoid providing your personal information to third-party websites or services.
We appreciate your patience.
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Multiple Deposit Issues
Hi Team,
My account number is [protected] and my mail ID is D.[protected]@gmail.com
I made five deposits of 1600, 1600, 1600,1600 and 1400 on 2nd and 4th April via UPI method. But none of the deposit has been credited into my game account.
Please find the screenshot of the deposits.
I already contacted your customer team multiple times and mailed you several times on this mail ID [protected]@1xbet-team.com. They have only one thing to say specialist are working on this issue.
Kindly take this on priority and try to resolve this ASAP, I still have hope in you.
Thanks
Dilwar Singh
Claimed loss: 7800
Desired outcome: 7800
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hello Team,
I already provided you all the screenshots.
Could you please take this issue on priority?
Out of 7800, I only received 1600 amount so far.
Thanks
Dilwar Singh
Hi,
I tried to made the deposit of the 1600 via UPI fast method but still they are rejecting my deposit.
Can you please take this on priority?
Thanks
Hello Team,
I received one of the deposit of 1600 INR.
Still waiting for my other deposits.
And please find the screenshot of the payments where receipt's UPI ID is visible, I took this from my bank statement.
Thanks
Dilwar Singh
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We wanted to inform you that the information concerning your recent deposits has been sent for verification purposes to specialists.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for getting in touch with us.
Regarding your payments we have the following information (the information is provided in the same order as the screenshots in the complaint):
1. amount 1600
Please create a new request within 48 hours with the correct UTR number for the amount (1600) INR using the (fast upi) method.
2. amount 1600
We kindly ask you to provide a screenshot with the recipient's visible UPI ID.
3. amount 1600
We kindly ask you to provide a screenshot with the recipient's visible UPI ID.
4. Amount 1400
Currently we are awaiting for a response from Payment System.
5. amount 1600
Currently this payment in process.
If you have any questions or require assistance regarding this matter please don't hesitate to reach out to us. We greatly appreciate your cooperation.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Hi Team,
So far I received only two deposits 1600 and 1600 out of 7800.
Could you please let me know, when I can expect my full deposit into my game account?
Thanks
Dilwar Singh
Replied
Account block without reason
Dear team My id [protected] My email:[protected]@gmail.com I was staying in dubai for tour purpose that time i used tourest sim for account registration. I take deposit from my bangladeshi cash agent desk for playing this account suddenly my account lock i had no email registered with that account. ([protected]@1xbet-team.com) Team is asking tranjection...
Read full review of 1xBet
Replied
Deposited rejected but the money has been deducted from my account
Deposited rejected but the money has been deducted from my account.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Rs 46000 is deducted from my account but not added to my 1xbet account
I have added Rs 46,000 on April 2nd 2024 at 10:03 PM but it is not added to my gaming account. I have been calling customer team they are telling me to wait 3hours or some time in every call. I have sent the screenshots requested. now they say that they have got money but take a few hours to deposit the money. I want my money back otherwise I will file a complaint to the police
Claimed loss: 46000
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Hello Alex, I have received my money in the bet wallet. THANK YOU
Hi, Is there any update?
Hi Alex, I can wait till monday end of the day if I dont any reply on the status or my deposit. I am going to file case against you parellely. I am attaching screenshot for your own reference.
Hello Alex, I dont understand why it is taking so long for your payments system to get this issue solved. Is there any way to contact your payments team
Hi Alex, Is there any update it has been6 days
Hi Alex, I have recahed out to consumer court and filed a case aganist you If I dont get my money by today or tomorrow. I am going to take legal action on 1xbet. I want my money back. You people are scamming me and not giving any update from your payments department.
Hi Alex, How long do you take to get a response from your payments team
Hi Alex, I want my money back. There is no update yet. What is happeneing with your payment team how long does it take to check if the money is deposited or not. You are lagging the situation juat to make money out of it and scam me
Hi Alex, your customer care agent told me that I will get my refund by today end of the day as you got reply from the payments team and now you are saying that you need to hear back from them which is true! I need my money back by tomorrow. This is a huge amount I cannog be patient for your slow process.
Hello Alex, Can I please know what is the update. You are your team are telling me the sane thing to wait. How many days should I need to wait. There has to be timeline for the procesing right, otherwise is it going to take forever for the process.
Hi Alex, I have been hearing the same thing from past 3 days. I feel I am scammed, I dont understand how long does it take for you to do the payment investigation and process the money.
Hi Alex, Can you please let me know how long does it take for you to check and get back to me. I need timeframe.
Hello, Is there any update. Alex you said that you will look into the situation and there is no reply after that.
Hi, I have tried reaching out customer care through IP call, sometimes they say the amount is received by their agent. sometimes they say the server is slow and it has error. Is this a some kind of scam.
Hi, Is there any update. You have been telling me the same thing from the past 2 days. This is not a small amount to sit back and relax. I have even checked from my bank end and they said money has been deposited to the agent. I would like to logde a complain against you if I dont receive money by tomorrow.
1. Your gaming ID: [protected]
2. Date and time of the transaction: April 2nd, 2024 at 10:03
3. Amount of the transaction: INR 46,000
4.Payment system, that was used: UPI QR
5. Screenshot of the transaction: I am attaching screenshot
I have reached out to customer team using IP call and some times they say money is deposited to Kishana ram agent and sometimes they say the amount is not credit due to bank issues. sometimes they say Ill get money in 2-3 hours. I am very confused and Inam afraid that my money is looted.
Hi, I have deposited 46,000 INR to 1xbet account on 2nd April 2024. Money is debited from my account but not added to my 1xbet account. I have been trying to contact customer support but they are responding and asking me to wait a few hours each time I have called them. I have even mentioned this in the email and they say that cannot provide time frame to return the money. I feel like I am scamed. please help me
This complaint has been resolved automatically due to user's inactivity.
We are delighted to hear that the situation has been resolved to your satisfaction. Your positive experience is of utmost importance to us.
If by any chance there are further issues or anything doesn't seem right, please do not hesitate to reach out to us. We're committed to promptly addressing any concerns you might have.
Thank you for your patience and understanding.
Best regards,
Alex, the 1xBet Team
Currently we are waiting for a respond from a Payment System.
Rest assured, we aim to resolve this issue promptly.
Your cooperation is highly appreciated, and we thank you for your patience while we work to assist you effectively.
All the best,
Alex, the 1xBet Team
As I said earlier, we will check the status of your situation with our Security Department and get back to you with information as soon as possible.
We do appreciate your patience.
All the best,
Alex, the 1xBet Team
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
The money has been deducted from my bank account, but it’s not reflecting in my 1xbet account yet?
Dear 1XBET Customer Service,
I am writing to express my concern regarding a recent transaction. On [insert date], I made a deposit into my 1XBET account, but the funds have yet to appear in my balance. I have verified the deduction from my bank account, and I am certain that the transaction was successful.
This delay is causing me significant inconvenience, as I am unable to place bets as planned. I have attempted to contact your customer support via [insert method], but have not received a resolution or even an acknowledgement of my issue.
I kindly request that you look into this matter urgently and provide an explanation for the delay. I also ask that you ensure the funds are credited to my account as soon as possible, so I can continue to enjoy the services provided by 1XBET.
I appreciate your attention to this matter and look forward to a prompt resolution.
My id - [protected]
Claimed loss: 5000
Desired outcome: 5000
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my country origin : India
My 1xbet account id : [protected]
username : ayush112233
my upi id from i did the payment : [protected]@paytm
I had opted for payment through Paytm app where i choose the UPI QR mode from the Recommended Methods.
UPI Id where i sended the money : merchant1069735.augp@aubank
I made the payment using the code, Paytm UPI option came and made it.
I did it through tax mode option, there through Paytm UPI the same UPI was done on uploaded screenshot
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us!
Our Security Team kindly asks you to provide a screenshot with the recipient's visible UPI ID
We would greatly appreciate your cooperation!
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us!
We kindly ask you to recheck the information, that you provided in your post, regarding your gaming ID. The ones that you indicate in your complain cannot be detected in our system.
Also we ask you to provide the information about your county of registration. I
We would greatly appreciate your cooperation!
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us!
We have reached to our Security Team and currently we cannot find in our system ID, that indicates in your complaint.
Since that we kindly ask you to recheck the information, that you provided in your post. Also could you please provide us with the information about your county of registration? It will greatly help us investigating your case.
We would greatly appreciate your cooperation!
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Hi Ayush? have you received any update? I have been facing the same issue.
Replied
I have deposited 300 two times but it not reflected on the 1xbet account
I have deposited 300 rupees two times, but amount is not reflecting on 1xbet account, first time I have deposited through paytm and second time I have deposited through phonepe, but I haven’t get any money back also. Please help.
Claimed loss: 600
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal problem several times
There is some problem in withdrawing money again and again same problem I haven't received my money yet .. I have filled details accurately I don't know why after 24 hours my request gets rejected it happens several times please look into this matter
Game id - [protected]
[protected]@paytm - UPI Id
This will get rejected after sometime .. please help me in this matter. I Will be very grateful to you for this
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Ok here it is
Please make it fast I need it I have spent my whole amount
Sometimes the payment takes 15-20minutes .. sometimes after 24 hr get failed I don't know what's happening I requested a withdrawal of 1000 on 2 April 7pm it's around 5 and after 7 it will say failed and the payment deposited into my account of 1xbet
This complaint has been resolved automatically due to user's inactivity.
According to the provided information by our Security Team, currently you have the exceeded limit for payments. We kindly ask you to contact your bank's support team so they can check the information about your bank account's limits.
All the best,
Alex, the 1xBet Team
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
As I can see from your screenshot, indicated withdrawals were approved. Please provide the screenshot where we can see the problem itself, or the message, that you receive when a payment is rejected.
Thank you for your cooperation.
All the best,
Alex, the 1xBet Team
We would like to ask you to provide us with the screenshot where the problem is indicated. It would greatly help us through investigating.
Thank you for your cooperation.
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
I Have deposited Rs 35000 and playing bets.But the company still not allowing my withdrawal
I Have deposited Rs 35000 and am playing bets. However, the company still does not allow my withdrawal.
Despite two emails on 27.03.24 & 29.03.24, there is still no reply from the company.
Account number [protected]
Very much in trouble now as company take my 35000 RS deposit and not allowing withdrawal despite all documents provided
Claimed loss: 35000 RS
Desired outcome: Full Refund
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us.
In order to assist you, we would like to ask you to provide a screenshot from the application that shows the problem when you are trying to make a withdrawal.
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
My deposit fund not credit
34 xem coins traser wallet adress. NBAPJNCPMLPRB3L76GCMO42XRAG4WKYFWMDULIKM
transation id 9a8f728a48d0cb148a3fa5bac94243fc5b4becaedeea46a0fbec303cb0e08cd4 date 2024/03/21 time 22.11.11
my wallet adress. NA226CKKUWUYHLK55F6KF7W3CPKFHIBYVFBLMNOI
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
My bonus was unnecessary revoked
Date of incident: Jan 13 / 2024
Reason of late submission of complaint: just today I came to know about this service.
Description of event - I successfully wagered the bonus as per company rule. When I tried to withdraw the amount , they asked for verification by submitting identification documents. I complied to it and even after submitting proper authenticate documents my bonus was revoked.
They claimed I violated their rule. But I didn't do any of those they claimed. I was robbed of my won money.
ID- [protected]
Claimed loss: Rs.20900
Desired outcome: Return of the amount Rs.20900
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This is my only id I don't own multiple IDs . Sometime I login from my laptop, ipad or mobile device that could have been the reason of multiple ip address. I rightfully won the bonus. I don't understand what rule exactly I broke .. was it multiple id or ip or whatelse
Hoping for positive response. Thank you .
Day 2- no reply
Day 1- no reply
This complaint has been resolved automatically due to user's inactivity.
We have received indications that you have successfully completed the verification process.
However, during verification our Security Department found out that you broke some of our rules.
From now on, you will not be able to participate in bonus promotions, although, you still will be able to place bets, make payments and play casino games.
We appreciate your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
You have received our final decision.
Before registration, all clients are informed with our company rules, and it is expected that they have read and consented to these regulations. All information can be found on our official website: https://1xbet.com/en/information/rules
Thank you for your cooperation and understanding.
All the best,
Alex, the 1xBet Team
We have received indications that you have successfully completed the verification process. To ensure the accuracy of our records, could you kindly confirm this for us at your earliest convenience?
Upon successful completion of the verification procedure, we are delighted to inform you that your account is now fully verified. However, during verification our Security Department found out that you broke some of our rules, especially:
clause 7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
From now on, you will not be able to participate in bonus promotions, although, you still will be able to place bets, make payments and play casino games.
If you encounter any questions or require assistance, please feel free to contact us.
We appreciate your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Rs 19780 deposit not credited from 3 days
I have deposited 19780 rupees on 1xbet on 20-03-2024 at 8:11 pm it's been 2 days and the amount has not been credited and the customer support days the same thing over and over again. I've been waiting and calling the team and they say to wait for 2 hours and it's been 2 days. I would like my money to be credited or else I'm going to complaint to the police. My gaming id is [protected]. I've also attached the screen shot of the payment.
Claimed loss: Rs. 19780
Desired outcome: I'd like the amount to be credited to my gaming account [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Not yet credited I'm waiting it's been 3 days already
Still it isn't credited..
Yes please do it as soon as possible. Still the amount is not credited
My gaming ID : [protected]
I have deposited 19780 rupees on 20-03-2024 through upi fast method but it is not yet credited its been 16 hours and i have been reaching out to support and no one responds well.. they asked me to send screenshots and i have sent everything including bank statement.
So it is better to credit to my account im waiting.
This complaint has been resolved automatically due to user's inactivity.
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that your deposit has been successfully approved on the 23.03. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Thank you for reaching out to us.
Currently our support team is reviewing your payment. However due to the big amount of applications it can take far more time than usual.
We really appreciate your patience.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us!
Your request has already been sent to the payment department, and your deposit will be credited as soon as possible!
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Steve, Have you received your money?
Hi Steve, I am in the same situation and deposited 46,000. Can you please help and let me know if you have received your payment ot not. That will be really helpful
Replied
Withdraw pending for 7 days
My honorable 1xbet team member.
I was made a withdraw 5 days ago. I mailed Hundred times into ([protected]@1xbet-team.com) but with regret that they didn't solve my problem.They are not did their job correctly.That,s why i am sending you this mail.
Please solve my problem.i am sending all of details.
Here is my sending all of my withdrawal details.It,s almost 107 hours ago when i was made withdraw.
User id:[protected]
Withdraw Request No:[protected]
Payment Method: Rapid Bkash
Client Phone Number:[protected](bkash personal)
Time and date:18:43 15 March
Amount:1010 BDT
I have a video proof but i can't send it before the file of my video is large than 5mb instead of i am sending you image proof.
If you need anything i can definitely provide you.
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This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing this matter to our attention.
We've contacted our security team regarding your appeal and according the provided information we advice you reaching out to our support team through the support's live chat on our website. Additionally you can contact them via email at info-bn@1xbet-team.com. Our support team is the best specialized in such cases and they can efficiently assist you with the following issue.
Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Replied
Deposit issue
I have deposited 10000 rs through my gaming account but since 5 days amount not credited in gaming account. I have contacted many times to customer support but they responding with same words that hamne aapki request payment department ko bhej di hai bla bla bla.
Also mailed to 1x bet but even on mail not getting any reply.
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This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Money not deposited into my 1xbet account
On the 16 of march 2024 I deposited 10500 fCFA into my 1xbet account, the money was deducted from my mobile money account but not deposited into my 1xbet account please I neeed my refund my 1xbet number [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing this matter to our attention.
We've contacted our security team regarding your deposit and according the provided information we advice you reaching out to our support team through the support's live chat on our website. Additionally you can contact them via email at info-en@1xbet-team.com. Our support team is the best specialized in such cases and they can efficiently assist you with the following issue.
Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Replied
They haven't returned my money for a year now
Hello. Last year she passed verification, provided a photo with a document, a photo with correspondence, a photo with a sheet and a code! I've been waiting for my deposit for a whole year, despite the fact that I didn't make any bets, I just filled up my account and immediately my account flew away! The account has $6917. They asked for a video call, I...
Replied
Deposit not received
I deposited 200 EGP couple weeks ago through instapay app despite it was deducted from my account your app declined the process.
And when i called the customer service they said wait for 3hr. I waited but guess the money didn’t come back. I called again they told me wait for 48 hr I waited but nothing. Then they told me to send for a specific email address but each time i send they reply back that i have to activate my email. And once i get to the app to activate. The app is not sending me an invitation to activate.
So is that your way to not sending money back, actually by that way you will lose me as a user cause i’ll be afraid to deposit any money once again and I’ll tell my experience to any one who will ask for my review
Here’s my ID number in your app: [protected]
Claimed loss: 200 EGP
Desired outcome: Please refund
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This complaint has been resolved automatically due to user's inactivity.
We appreciate your feedback.
We would greatly appreciate your assistance in providing us with additional details:
- The support's email you have contacted regarding this situation
- The specific date and time when the appeal was submitted.
- The screenshot of the support's answer
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Thank you for your understanding and prompt attention to this matter. We are committed to assisting you in the best possible manner.
Best regards,
Alex | 1xBet Team
Hi, Have you received your money
Replied
2 Deposit
i made deposit with 200 AED (UAE) with bank transfer and still not credit in my account for 12h+ i called bank they said the money has been transferd and credited to account of other side i sent email and for now they didn't solve anything i made other deposit with 300 AED and not credit too and none help now i have 2 deposit not credited in my account i dont what is that and none need to help me ! Kindly answer the email and solve my ptroblem i dont need to wait too much
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Amount withdrawal not received
Dear 1x. Bet Team,
I would like to bring to your attention an issue I am currently experiencing with a recent withdrawal request from my I X BET account . On dated 04th of March, I submitted a withdrawal request for the amount of 535 AED. However, upon checking my bank account, I noticed that the amount has not been credited.
I received a notification confirming the transfer, but unfortunately, the funds have not reflected in my account. I have already sent an email but no response.
I kindly request your assistance in resolving this matter promptly.
Thank you for your attention to this matter.
MUHAMMAD IDREES
1 x bet ID [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear 1xBet Team,
Thank you for your update. I appreciate your team's efforts in addressing my concern. I have already written an email to your given e-mail,but your 1xbet team says it would take longer than normal due to the big volume of orders.
Could you please provide an estimate of how long the process will take to resolve the issue? Your response would be greatly appreciated.
Best regards,
MUHAMMAD IDREES
1 x bet ID [protected]
Dear 1xBet Team,
Thank you for your update. I appreciate your team's efforts in addressing my concern. I have already written an email to your given e-mail,but your 1xbet team says it would take longer than normal due to the big volume of orders.
Could you please provide an estimate of how long the process will take to resolve the issue? Your response would be greatly appreciated.
Best regards,
MUHAMMAD IDREES
1 x bet ID [protected]
This complaint has been resolved automatically due to user's inactivity.
Unfortunately, we cannot provide this information due to the large number of applications. Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Dear [Player's Name],
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet contacts
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1xBet emailsinfo-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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Most discussed complaints
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