Zoom
reviews and complaints

The learning curve is… more of a roundabout. Once you figure out when to merge and yield, and how to find your exit and get out without any major mishaps, Zoom becomes not just a WINDOW to the outside world, but a veritable TARDIS (pardon the Doctor Who reference, I’m sure that was, if not baffling, then surely irritating).

Nevertheless, for this ersatz hermit, having barely managed to figure out how to enter a “meeting” and not thoroughly disrupt it (key: mute yourself immediately and start off without video - once you’re acclimated you can choose to show yourself or not, but nobody needs to see you fumbling and shifting around, the movement is distracting to others).

I’m being serious when I say I’ve barely managed this; not only do I not yet know ANY of the bells & whistles, but I still haven’t figured out how to make the camera on my borrowed laptop film me from farther away than an extreme close-up.

To be fair, I spend most of my life in bed (long story short: MS), so spend most of these meetings turning and twisting trying to find a position that isn’t so uncomfortable I just decide to turn off the laptop and go back to watching TV in feral position. So, the video remains off until it’s my turn to speak… then I turn it on and am aghast to find everyone is probably looking at my right cheekbone and ear, and possibly they see my face when I move to say something emphatically.

I’m exaggerating, of course, but not by much. I can’t really TELL what others see - all I see is my thumbnail, and to ME, well… first, it APPEARS close to black & white. But that doesn’t make much sense, does it?

Second, it’s oddly blurry. Maybe that’s the laptop’s problem. It IS a hand-me-down, some ancient HP (and I’ve never used anything but Macs, so there’s another hurdle)…

Third, it’s REALLY close up. Everyone else looks normal and natural, as if they’re being interviewed by a news crew; I look like I’m being secretly recorded by a tiny spycam hidden in someone’s top button.

Does all this sound like I dislike the Zoom experience? Because I really, really like it. Frankly, if I didn’t have to talk at all, it would be heavenly. But there’s that whole “participate in your life” thing… Not the fault of Zoom, of course.

If you’re reading this and haven’t tried it - take it from an agoraphobic semi-Luddite who’s - not exactly AFRAID of trying new things (especially technological things), but let’s call it - WARY of this brave new world with its launches of new products every 12 hours and miles long user agreement forms that could be hiding in them our unbreakable legal commitment to generational serfdom in perpetuity…

Zoom is gonna rock your world. {{{}}}

I thought it would get a better one and then I get it I’ll be there at the house I’ll get ya food I’ll get ya in my car and get some rest I will get it to ya thanks bro I know use it to get to the end tho so I don’t know what I’ll do to be sorry I’ll get you some food and I’ll get ya back to you some time soon I will be there I’ll get you some food and I’ll get ya to go I’ll be right I’ll get them and to be sure I can go I’ll be right now I can take care your house I’ll be home by about a half hour or I’ll get ya food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get ya food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you food and I’ll get you some food I’ll bring some more stuff for food I love to eat here I can eat it all food I’ll eat you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you food and I’ll get you some food I’ll eat you some food and I’ll get you food I’ll get you some food I’ll eat you some food and I’ll eat you some food I’ll be there I’ll eat it when I’m done eating and then I’m home I love food I don’t get food and I can get food I’ll be home in about a week and then I get to get some food and I’ll be back home soon and get you some food and I’ll get you food I’ll get some stuff done before I’ll come over soon so you don’t know what you mean to eat and I can go to the store to pick you food I can eat it all food and I’ll get you some stuff and get some food and I’ll get you food and I’ll get you some food and I’ll get you food and I’ll be back home I’ll eat it all night thanks I’ll talk soon and I love to see your text I’ll talk about some more time and I will talk with him about the weekend I can do you have to your dad to do a lot I’ll talk soon I can talk soon I will be sure you guys get it to get some food and I’ll talk about you soon I know you’re a great guy but you some people who wants a little more money or not like that I’ll be there I’ll talk soon and get some stuff done and get some food and I’ll get ya food I’ll be home soon I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get you some food and I’ll get ya food I’ll eat some more and get you some food and I’ll get you food and I’ll be home I’ll talk about some more stuff soon.

I recently cancelled a pro-subscription on June 2nd because I was not being able to use the subscription despite me paying for it.

Either way, I called Zoom’s billing department five times in the past 1 3/4 months in regards to this matter and still haven’t received a full and proper resolution. At first I called to let the billing service know that I could not use the product, but they failed to assist me. Then I called again and they failed to assist again me. Then I called to let them know that I would be setting up a dispute with my bank, and I ultimately did. For some reason, the dispute is still ongoing, even though Zoom supposedly acknowledged its wrongdoing and the bank gave me a provisional credit, but it will only be deposited for good once this dispute is resolved.

On top of that, I have received several emails from your company this past month indicating that they have failed to withdraw money from my credit card to pay for service in June. The reason for that is because my credit card amount has been all tapped out, but I will get back to this fact in a second. When I called back this past week, I was told that I was not in fact speaking with the billing department, but the answering service, and that I could not speak directly with the billing department. Needless to say, I find their customer service to be unorganized, abysmal, disgraceful, and unprofessional to the most repugnant degree imaginable.

I have put in at least 7 hours of time on hold, on the phone with Zoom, on the phone with my bank, typing up dispute documents to my bank, typing up emails to Zoom team members (including you), and not to mention experiencing the undue aggravation and anxiety that this matter has caused. On top of that, I have been waiting for roughly a month to pay off of much of my credit card statement, but the only reason why I have not done so yet is because I am concerned that Zoom is going to charge me for a month of service once I make a payment and supposedly open up my account to allow that. And now my credit score is at risk because my bank’s collection department is also failing to honor my request to defer my payments, which I am only doing because of this ongoing dispute.

Going forward, the only times I will use this service is from September through November, only because one of my seasonal employers use them for meetings. The product indeed has the great features that everyone says like a chat box, the ability to mute and unmute audio and video, and of course my favorite feature screen sharing. Unfortunately I am so disgusted with the incompetence on display with the company that I am forced to write this review. The only reason why my score is not lower is because I cannot give 1.5/5 stars.

I started using Zoom in March like a lot of other people in the country. I had a great deal of concern about how I was going to be able to stay sober when the Pandemic hit, and everything closed down. I am an active member of Alcoholics Anonymous, and I rely on AA meetings every week to help me stay sober. When they closed our local Alano Club, I felt a visceral terror rise up from my gut when I thought about how long I would be kept from going to meetings! I was scared for my sobriety, my sanity, and my life.

Thank God, for Zoom! When I learned AA meetings were going to be held online, I felt such a sense of relief. I am rather clumsy when it comes to computers, but I learned how to use Zoom very quickly. The more meetings I attended via Zoom, the more comfortable I became using it.
The connection is so amazing and the audio so clear, I couldn’t believe it! I also couldn’t believe it was free! Now, let me preface the rest of my review by saying if you have crappy internet service, Zoom will not seem “amazing” to you. As much as I have had to rely on Zoom for AA meetings, family chats, and work; I can honestly tell you it’s totally worth upgrading your internet to have this app work at its full potential.

In one of the darkest times this world has ever seen, Zoom gave us, hope, connection, and a sense of love and belonging. I often share with my friends, colleagues, and patients that, “Zoom saved my life!” Without AA meetings, the chances of me staying sober are slim to none. And for me, to drink is to die.

Zoom gave me a way to connect with recovering alcoholics all over the world! And, what did you say? It’s free ?!?!?!?!? Thanks to the technology of Zoom, I have attended meetings in Australia, the UK, France, Spain, California, Las Vegas, Texas, Illinois, Ireland, and Dubai. I have formed wonderful friendships with people I otherwise would never have met. I go to a meeting every day, and often I go to two! That wasn’t possible when I could only go to in person meetings. My AA program has never been stronger than it is at this moment.

In closing, I would like to take a moment to recognize what a gift Zoom has given to the world! I think without it we would’ve lost many more lives. People who died of loneliness, isolation, untreated mental health issues, broken hearts, the list goes on. I believe in my heart of hearts that Zoom saved my life. If I had been left with no way to attend meetings, to sponsor other women, to grieve with my family, or to laugh with my little grandson, I surely would have picked up a drink.

Because Zoom gave this gift to all of us, I get to live! Thank you to everyone who works for Zoom, especially the custodians! I will always, always, always think of Zoom with a grateful heart. ❤️

I enjoy the Zoom app around 75 percent of the time; however, there is a big probromatic bug that needs to perminently get squashed in less Zoom doesn’t want to hear the end of it from blindness advocasy orgunizations such as the National Federation of the Blind. I’m a Voice Over user which literly means that I’m blind and require software that sees my screen for me, then discribes whatever I’m touching on my iphone screen. Every two or three months, the Zoom meeting controls and tabs are rendered compleetly inaccessible to my screen reader; and by extention, by me as well. This literarly means that my screen reader can’t see the controls at all any more than I ccan. So, when both my screen reader and I are both as blind as a bat, I literarly can’t use any of the controls during meetings. Mind you! My meetings are my actual college classes themselves so therefore, while in Spanish class, or any other class, I’m not able to mute my microphone, unmute my microphone, access the chat to explain to my teachers why no one can hear me, or even, get unmuted when required by any of my teachers because their unmute feature doesn’t work on their end. This means, that in less I’m unmuted the whole time during my classes, I can’t partisipate a all! Even worse, my Spanish class requires me total control of the mute button at all times because my computer also has software that sees and discribes my computer’s screen as well. So, if I dared to use my computer during Spanish class which is actually required in every single class period, everyone else can hear my computer too. This means, that my teacher has to mute me and without her ability to unmute me, and without the ability to access the chat, I’m not able to continue in my class period. I have to meet up with my teacher outside of class just to get any information I have missed in class. I’ve put up the 3 star rating because this bug prevents me from being able to fully attend meetings relayably and responsably. Mind you, the “Always show meeting controls” setting in “Settings” is already turned on and it’s suposed to put an end to this technology bug. I can’t even complain to my school’s technical department because it’s on Zoom, not my school’s website. This bug needs to be gone right now! I can’t attend school with it here! I honestly never want to ever see this bug ever again! Unfortuently, I also can’t run to other confrencing apps because my school uses Zoom, not Google Meets. So, please kill this bug today and your rating will rise. It will go down farther if it’s not killed today. This negatively impacts my ability to stay in school for the remainder of term in less it’s squashed ASAP. So, as I said above, here is a dangerous technical bug because it renders blind users unable to attend meetings and fully pertisipate in both classes and job appointments.

You should post a ever lasting timers so that we can have more fun with our friends thank you✅fgftgvvbhbhbhghghghghhgvg gghbhbhbghbghbgghvbgygygyggo have fun day and then you cannot is a little more than I do and then you don’t have a good day to work but I’m cool I want it I know I don’t mean mean it I don’t know ‍♂️ I mean mean I cannot I want to do you mean I don’t know ‍♂️ was fun and you know what you want me and then we get things to go through that we cannot was the day you were in my house is a cool day I mean you don’t know you know how you mean mean things like that I’m not going through that I’m not mean I cannot is a cool then you don’t know me but you mean you cannot was the way we can be better than I mean I can be cool I don’t mean mean it I don’t know I want you know I don’t mean mean you can be cool I know that you cannot was the way we can be friends we can be a little more like that I cannot I don’t want it I mean you can be cool I don’t mean mean you can be cool I cannot I don’t want it and you know you mean you cannot I cannot cannot I was so happy I know that I’m a lot more to you do things I don’t want you know I don’t mean mean you can be a lot of it I mean I can be a cool right but you don’t have a little mean mean things you mean you cannot was the day I don’t have a little time you cannot is a little mean I cannot is the way you cannot was the way you want to do you mean you cannot is a cool then you don’t know me and then get you better than you cannot was the way we were you know what it mean and I cannot I know I don’t mean you can be cool I don’t mean mean you can be cool I cannot I don’t want it and you know you mean you cannot was the day I don’t have a little money I want it I want more than that you know you don’t know you cannot was the day we get home I want it I know I don’t mean mean it I don’t know I mean it was mean I cannot is a good night day I can not have been more of the more I know you don’t want me you can get me you can I don’t mean you can be a cool but I’m cool I want it and you can do better but I’m cool I want it I know I don’t mean mean it I don’t know ‍♂️ I mean it but I don’t mean mean it but I don’t mean to mean things to do it I don’t know ‍♂️ I cannot I don’t know ‍♂️ I want you know I don’t mean you can be a cool and I cannot I know I don’t mean mean it I don’t know ‍♂️ I mean it but I don’t mean you can be cool I cannot I don’t want it and you know I don’t mean mean it I don’t know ‍♂️ I mean mean I cannot I want to know how to you I mean I can be cool I don’t mean mean you can be cool I cannot I don’t mean things but don’t want it I mean I can be a lot of cool is that cool I love you mean I can be better then I cannot I want to know how you cannot is a cool was that a cool day was the best

So ummm I’m like title bearing now. It’s awesome being a hood-booger-band-title exam fail band-band-band-need to be on the sista wives list band-as long as I keep quite and act like I don’t know band. Begged for money from my friends band-but she made me jealous because she was being nice to me and had money when I was on PA band-the hardware store band and I was always crying for advise sad band. I thought to myself band-I’ll fix her band I’ll gain her trust and betray it band. I’ll give her guy the I band-since I know he’s giving everybody else his band. She won’t know the difference band I’ll just keep being her friend band. I love living on fantasy Island band-I can zoom in make up my own fake land and pretend I’m full of integrity while I’m Master manipulating religions-band. I’ll keep getting closer to her band-then tell her man band everything she’s doing band. I’ll even hack into her system bands-since I’m a trickster band- it’s so funny band-I’ll just play with his mind since I can’t do it to the Africans band-the ones I truly love but the know I’m coo-coo-for coca puffs band. So I’ll settle for company band and keep turning him against her band. I’ll keep all her texts band-erase mine band-especially the the father and the son I was messing with band-so glad my friend that I was a real one and erased them band-like when I was sending her pics of their privates band. Friends, they’re so silly band-believing that there class within band-more like Saturday school band- or the guy with the suv-band-Wait wait wait band- IM LOYAL band-I need to keep this man band-well when he’s available band-and not trying to get back with my friend band. I like manipulating him band-it’s easy band. I’m going to sub in her position band and make trouble at her job band-for two weeks band- but it back fired band and once again from one school I was fight BAND me to A college I was clowning around and not being the person I almost fooled my friend that I was BAND-and her it is got BAND again. I didn’t do anything wrong BAND-Just sabotaging a friend once again BAND. You know my TITLE BAND-Trick band can. I hid staff files too there band-and had special ppl spinning on the floorBand. It took staff a month to help him overcome that behavior so he could settle down and do work in his seat BAND. I was starting trouble with other staff members from other sites band. They had enough of the shenanigans BAND. So those years of staying home going to local schools that where almost BAND for money in exchange for diplomas BAND I finally got a special peoples gig Band. I just want to be acknowledged for ALL of this, in my Whitley (different world I live in voice). Forget what I’ve done it was nothing I’m betterrrrrr than the others I’m betterrrrrr did you her me? Notice me please I’ll stalk you foreverrrrrrrr I have to be betterrrrrrrrr. My friend thought I was done band. I hacked into her apps band-because I’m a take overrrrrrrrr Band acknowledge meeeeee Band. I went to the gym she was attending and joined BAND. He tried to get back with her that same day leaving messages with his friends BAND. How dare he. I’ve worked to hard Band scheming and being conniving Band-taking him on trips BAND. I had to do something to stop him BAND. I fooled him though I turned envy to LOYALTY! BAND. So I’ll keep stalking her until I’m REALLY as happy as I say I am with all the things I can finally buy...ACKNOWLEDGE MEEEEEEEEE! BAND! Love ZOOM...

[DETAILS]
Zoom at Kernel details basic run:
{"app_name":"Zoom","timestamp":"[protected]:17:19.00 -0600","app_version":"5.5.1","slice_uuid":"85aa7883-6f29-38cc-b086-937e886b96ce","adam_id":[protected],"build_version":"12484.0202","platform":2,"bundleID":"us.zoom.videomeetings","share_with_app_devs":1,"is_first_party":0,"bug_type":"109","os_version":"iPhone OS 14.4 (18D52)","incident_id":"A9ACFC11-0476-449D-B7F0-1E8E74DDCDE2","name":"Zoom"}
Incident Identifier: A9ACFC11-0476-449D-B7F0-1E8E74DDCDE2
CrashReporter Key: 602afa5d0730b8dd66a553c0df610b4a8b33cb04
Hardware Model: iPad6,4
Process: Zoom [579]
Path: /private/var/containers/Bundle/Application/[protected]-E158-404D-8B57-B6AF9A4816B6/Zoom.app/Zoom
Identifier: us.zoom.videomeetings
Version: 12484.0202 (5.5.1)
AppStoreTools: 12D4d
AppVariant: 1:iPad6,4:13
Code Type: ARM-64 (Native)
Role: Foreground
Parent Process: launchd [1]
Coalition: us.zoom.videomeetings [558]

Date/Time: [protected]:17:18.[protected]
Launch Time: [protected]:03:04.[protected]
OS Version: iPhone OS 14.4 (18D52)
Release Type: User
Baseband Version: 8.40.01
Report Version: 104

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x000000000000003c
VM Region Info: 0x3c is not in any region. Bytes before following region: [protected]
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 10212c000-[protected] [ 144K] r-x/r-x SM=COW ...Zoom.app/Zoom

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [579]
Triggered by Thread: 0

Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 CoreGraphics 0x000000019991ada0 0x199724000 + 2059680
1 CoreGraphics 0x000000019991c0d0 0x199724000 + 2064592
2 CoreGraphics 0x000000019991c0d0 0x199724000 + 2064592
3 CoreGraphics 0x0000000199906f30 0x199724000 + 1978160
4 WebKit 0x00000001a3e31bf0 0x1a3bed000 + 2378736
5 WebKit 0x00000001a3e70634 0x1a3bed000 + 2635316
6 WebKit 0x00000001a3e2ae5c 0x1a3bed000 + 2350684
7 WebKit 0x00000001a3f006f0 0x1a3bed000 + 3225328
8 WebKit 0x00000001a3efb6c8 0x1a3bed000 + 3204808
9 WebKit 0x00000001a3c8ae58 0x1a3bed000 + 646744
10 WebKit 0x00000001a3c3966c 0x1a3bed000 + 312940
11 WebKit 0x00000001a3f47584 0x1a3bed000 + 3515780
12 WebKit 0x00000001a3c1d218 0x1a3bed000 + 197144
13 WebKit 0x00000001a3c1cb5c 0x1a3bed000 + 195420
14 JavaScriptCore 0x00000001a1a8bbcc 0x1a0cc5000 + [protected]
15 JavaScriptCore 0x00000001a1a8c718 0x1a0cc5000 + [protected]
16 CoreFoundation 0x0000000197ef7bf0 0x197e5d000 + 633840
17 CoreFoundation 0x0000000197ef7af0 0x197e5d000 + 633584
18 CoreFoundation 0x0000000197ef6e38 0x197e5d000 + 630328
19 CoreFoundation 0x0000000197ef13e0 0x197e5d000 + 607200
20 CoreFoundation 0x0000000197ef0ba0 0x197e5d000 + 605088
21 GraphicsServices 0x00000001aec59598 0x1aec56000 + 13720
22 UIKitCore 0x000000019a7e22f4 0x199cb4000 + [protected]
23 UIKitCore 0x000000019a7e7874 0x199cb4000 + [protected]
24 Zoom 0x0000000102152a84 0x10212c000 + 158340
25 libdyld.dylib 0x0000000197bcf568 0x197bce000 + 5480
[DETAILS_END]