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Zales Customer Care Service

Zale Corporation

901 W Walnut Hill Ln
United States - 75038-1001

Customer Support Phone Numbers

+1 972 580 5219 0 0

Zales Complaints & Reviews

Zales / Resized rings

Viv10 on Nov 4, 2016
My husband bought rings 3 to be exact at different times from zales in Hobbs, New Mexico the most recent one being this year in May. The first two I've had for many years at least ten with no issues, we recently had them resized all three of them. Needless to say a few months later one of...

Zales / Watch battery replacement drop off in mall

mandaza1029 on Oct 29, 2016
On 10/15/2016 I dropped off a Bulova Men's watch for a simple battery replacement (repair # 4406527) at Zales in the Menlo Park Mall on Rt 1 & Parsonage Road STE 1755, Edison, NJ 732-635-9533. The sales woman (who I later learned was a manager) took the watch and attempted to remove the...

Zales / 3/4 CTW WG PR 10K 019 88013677

Andrew Slaughter on Jul 25, 2016
Purchases 1000$ earrings from zaless In E-town Kentucky 07/14/16 for a person of intrest. She worn them back in store to buy a matching necklace on 7/20/16 for the first time to show woman what she need to match necklace with. Between leaving the store to the parking lot the earring fell...

Zales / Earrings

Dllight61 on Jul 8, 2016
Every time I see my sales bag I get so made I bought these, ear ring and they broke with end 6mts, but I didn't take them in right away becouse I just knew they would fix them becouse it was a bad product ...but no they just have bad quality control. ...and don't stand behind there...

Zales / Sales Associate

Elizabeth DuBose on May 17, 2016
I drove 45 minutes to the Zales Location last Wednesday. Went inside seen the ring I went to buy and was highly NOT impressed by it. So, I looked around and see another beautiful ring that I just fell in love with. I decided to buy it but not have it sized with Zales due to all the...

Zales / Product and service

Jerris on May 3, 2016
I cannot even begin to tell you how TERRIBLE Zales is as a company!!! I have purchased 5 different pieces of jewelry from them and 2 of those items had to be totally replaced, one burned up in house fire, one was just a man's wedding band with no stones, and the other one just happens to...

Zales / Customer Service

Reviewer22719 on Feb 19, 2016
I have shopped Zales a few times in the Eden Prairie, Minnesota location, and have known a few people that worked there. The customer service is nearly nonexistent. Joana is a terrible salesperson and rude to not only customers but also to employees. The entire bunch has made it clear that...

Zales / Ring I bought, but was sent the wrong size

Reviewer98623 on Feb 15, 2016
I ordered a ring for my girlfriend at Zales online store and i order a size 5, and after waiting over 3 weeks for the ring i was sent a size 7. I went into a Zales store at the mall and they sized it and said it was a 7 and that they couldn't do anything about it, i asked if they can...

Zales / Wedding rings

Tisha Davila on Oct 12, 2015
Hi, I am in the same situation as well, Zales has had my engagement and wedding rings since April, I call very often and get nothing but the run around, and always full of excuses, I have given them every number I have to reach me and still never get a call, I've told them numerous times I...

Zales / Bad customer service

Reviewer31548 on Sep 22, 2015
Me and daughter went into a Zales store to me my wedding rings and my husband ring cleaned and inspected. When I walk in the store I was greeted with a attitude then I had to at least 5 minutes before someone came to assistant me. While I was waiting one sales associate was helping another...

Zales / Poor service

Reviewer78668 on Sep 17, 2015
I purchased a $5, 000 ring from my local Zales store. On 8/15/15 I took it in for repair (diamond fell out) and was told it would be ready between 2-3 weeks. It's been over a month and every time I call/visit the store I get the run around regarding the status of my ring. In addition, I...

Zales / Online Order Gone Wrong

HarleyCleo on Aug 8, 2015
I ordered a personalized pendant that comes with a chain for my nieces birthday in June. I ordered 3 weeks in advance. I was given a 3-5 week delivery estimate. 3 weeks after her birthday (6 weeks after order) it still had not arrived. I sent 3 emails, none of which have ever been...

Zales / jewelry sizing complaint

Mario Richardson on Aug 7, 2015
hello my name is mario richardson: and i had purchased a brand new diamond ring for my fiance for our wedding that is happening on 08/08/2015. after i purchased the ring i needed it to be sized down one size, and i was assured by the manager louis and to other people on 07/27/2015 tht the...

Zales / Worst Customer Service Ever

Angry Customer of Zales on Jan 22, 2015
My overall experience with the Zales store located at Concord Mall, Wilmington, DE, has been nightmare. All I needed to have done was a simple sizing however in the process, I received the wrong ring back from the repair shop and another time there were missing stones. I was forced to deal...

Zales / very disappointed

Samantha Lynn on Jan 13, 2015
Ive been a high paying customer for over 4 years. I have baught numerous items. Never had an issue. Until now. I baught my wedding band in 2012. Even got insurance. My band broke a few weeks ago. Insurance wont cover it. Wtf? Why did i pay for insurance if it doesnt cover it? I was told by...

Zales / Insurance

Gerena910 on Jan 1, 2015
I bought my husband's wedding band in March of 2014 ($1, 000.) I kept it in the original box until our wedding day mid November of 2014. A month later one of the diamonds fell off the ring. I wasn't worried because I had purchased the insurance on the ring. We took the ring back...

Zales / Diamond Bond

ariannaconnor on Nov 24, 2014
My husband bought a ring from Zales online. Supposedly each ring you buy from Zales has a free diamond bond. But since my husband bought it online, you have to check in a box if you want the free diamond bond or not. He didn't see that and bought the ring without checking off the free...

Zales in Pembroke pines / They sold me a 10K wedding ring that gave me massive allergy

Sue Val on Oct 25, 2014
My husband bought me a simple wedding 14k ring for our wedding back in 2008. And he wanted to upgraded for me for a bigger piece. And we went to the store to find more options. I was told that I can turn my ring in for a upgraded one. And we had to pay twice the amount to do so. We decided...

Zales / horrible repair and service

justicex0 on Aug 11, 2014
COMPLAINT!!! My husband bought my ring 1 year ago at Zales in the Westfield mall in Carlsbad, CA and I’ve LOVED it…until now. I have recently been having allergic reactions to my ring. After not wearing it for a couple months (it was in my jewelry box) I decided to take it into...

Zales Jewelry / Selling used as new

2david2 on Apr 17, 2014
Recently I wanted to celebrate a personal milestone and decided to purchase a new watch. I found one on sale at Zales at the Mall in Midland Michigan. I purchased the watch from their showcase and they placed it in the safe until the links came in to make the band bigger. When I returned...

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