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Zales Customer Care Service

Zale Corporation

901 W Walnut Hill Ln
Irving
Texas
United States - 75038-1001

Customer Support Phone Numbers

Fax:
+1 972 580 5219 0 0
 
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Zales Complaints & Reviews

Zales - Minnesota, Eden Prairie / Customer Service

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Reviewer22719 on 2016-02-19
I have shopped Zales a few times in the Eden Prairie, Minnesota location, and have known a few people that worked there. The customer service is nearly nonexistent. Joana is a terrible salesperson and rude to not only customers but also to employees. The entire bunch has made it clear that...

Zales - Florida, Fort Lauderdale / Ring I bought, but was sent the wrong size

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Reviewer98623 on 2016-02-15
I ordered a ring for my girlfriend at Zales online store and i order a size 5, and after waiting over 3 weeks for the ring i was sent a size 7. I went into a Zales store at the mall and they sized it and said it was a 7 and that they couldn't do anything about it, i asked if they can...

Zales - Texas, Amarillo / Wedding rings

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Tisha Davila on 2015-10-12
Hi, I am in the same situation as well, Zales has had my engagement and wedding rings since April, I call very often and get nothing but the run around, and always full of excuses, I have given them every number I have to reach me and still never get a call, I've told them numerous times I...

Zales / Bad customer service

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Reviewer31548 on 2015-09-22
Me and daughter went into a Zales store to me my wedding rings and my husband ring cleaned and inspected. When I walk in the store I was greeted with a attitude then I had to at least 5 minutes before someone came to assistant me. While I was waiting one sales associate was helping another...

Zales - Texas, Laredo / Poor service

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Reviewer78668 on 2015-09-17
I purchased a $5, 000 ring from my local Zales store. On 8/15/15 I took it in for repair (diamond fell out) and was told it would be ready between 2-3 weeks. It's been over a month and every time I call/visit the store I get the run around regarding the status of my ring. In addition, I...

Zales / Online Order Gone Wrong

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HarleyCleo on 2015-08-08
I ordered a personalized pendant that comes with a chain for my nieces birthday in June. I ordered 3 weeks in advance. I was given a 3-5 week delivery estimate. 3 weeks after her birthday (6 weeks after order) it still had not arrived. I sent 3 emails, none of which have ever been...

Zales - California, sacramento / jewelry sizing complaint

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Mario Richardson on 2015-08-07
hello my name is mario richardson: and i had purchased a brand new diamond ring for my fiance for our wedding that is happening on 08/08/2015. after i purchased the ring i needed it to be sized down one size, and i was assured by the manager louis and to other people on 07/27/2015 tht the...

Zales / Worst Customer Service Ever

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My overall experience with the Zales store located at Concord Mall, Wilmington, DE, has been nightmare. All I needed to have done was a simple sizing however in the process, I received the wrong ring back from the repair shop and another time there were missing stones. I was forced to deal...

Zales / very disappointed

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Samantha Lynn on 2015-01-13
Ive been a high paying customer for over 4 years. I have baught numerous items. Never had an issue. Until now. I baught my wedding band in 2012. Even got insurance. My band broke a few weeks ago. Insurance wont cover it. Wtf? Why did i pay for insurance if it doesnt cover it? I was told by...

Zales / Insurance

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Gerena910 on 2015-01-01
I bought my husband's wedding band in March of 2014 ($1, 000.) I kept it in the original box until our wedding day mid November of 2014. A month later one of the diamonds fell off the ring. I wasn't worried because I had purchased the insurance on the ring. We took the ring back...

Zales / Diamond Bond

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ariannaconnor on 2014-11-24
My husband bought a ring from Zales online. Supposedly each ring you buy from Zales has a free diamond bond. But since my husband bought it online, you have to check in a box if you want the free diamond bond or not. He didn't see that and bought the ring without checking off the free...

Zales in Pembroke pines - Florida, Pembroke Pines / They sold me a 10K wedding ring that gave me massive allergy

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Sue Val on 2014-10-25
My husband bought me a simple wedding 14k ring for our wedding back in 2008. And he wanted to upgraded for me for a bigger piece. And we went to the store to find more options. I was told that I can turn my ring in for a upgraded one. And we had to pay twice the amount to do so. We decided...

Zales / horrible repair and service

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justicex0 on 2014-08-11
COMPLAINT!!! My husband bought my ring 1 year ago at Zales in the Westfield mall in Carlsbad, CA and I’ve LOVED it…until now. I have recently been having allergic reactions to my ring. After not wearing it for a couple months (it was in my jewelry box) I decided to take it into...

Zales Jewelry / Selling used as new

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2david2 on 2014-04-17
Recently I wanted to celebrate a personal milestone and decided to purchase a new watch. I found one on sale at Zales at the Mall in Midland Michigan. I purchased the watch from their showcase and they placed it in the safe until the links came in to make the band bigger. When I returned...

Zales Jewelry Store - Florida, Tampa / Funny business and lies

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Derrick Ciena on 2013-10-09
I purchased matching movado watches for over $2, 000 and my wife's never worked properly until it finally died. I took it in for repairs to university mall several months ago, every time I called either it was a different excuse why is was not repaired or they did not had any record...

Zales - New York, Queensbury / Horrible experience and service

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Lynn Milone on 2013-09-14
Purchased a wedding band on July 22nd and brought it in the next day to get it sized to a 5.25. The ring was a size 7 but that's all they had in the store. They said it would take a week to be resized to the 5.25. When the ring came in it was a size 4! Oddly shaped like an oval and...

Zales College Ring - Florida / online order

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Karen Blankenship on 2013-09-12
I had ordered a Keiser University ring for my Daughter's graduation 6 weeks ago online @ zales. kept checking status online and it had said processing but in stock ? so I finally gave them a call and was told the first time the ring was at the jewelers for engraving this was the 4th...

Zales / Blue Sapphire Ring - Michigan, Midland / horrible repairs

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sarahd2893 on 2013-02-20
My boyfriend surprised me the week before Valentines by taking me to Zales at our local mall and telling me to pick out a ring from their candy colored gem collection. I was so excited and 100% surprised. I settled for a beautiful sapphire ring. It was a size 7 and was too big. They said...

Zales - Missouri / Very poor customer service and very miss leading

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leahburkhalter on 2013-01-08
I purchased a bracelet for my boyfriends birthday. It took over a week for them to send it out even though it said it was located and in stock the whole time! I had paid for over night shipping and it took 3 days after zales "said it was shipped" for me to receive it.. By the time I got...

Zales.com / DON&T SHOP HERE

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mmata on 2012-12-20
DON'T USE THIS SITE = GO TO JARED. The internet is not reliable and the fact that they advertise customer service is a joke. They do nothing but give you lip service. The internet went down in the middle of my order and I was told by customer service to submit another order because...

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