Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  
Zales Logo


Zale Corporation

901 W. Walnut Hill Lane
United States - 75038
Customer Care
800-311-JEWEL 0 0
(972) 580-5266 0 0
United States jewelry retailer.
Go to Zales:    Twitter  Facebook  LinkedIn Google+     

Zales Complaints & Reviews

Zales - Texas, Amarillo - Wedding rings

Posted: 2015-10-12 by    Tisha Davila
Complaint Rating:  0 % with 0 votes
Hi, I am in the same situation as well, Zales has had my engagement and wedding rings since April, I call very often and get nothing but the run around, and always full of excuses, I have given them every number I have to reach me and still never get a call, I've told them numerous times I have...

Zales - Bad customer service

Posted: 2015-09-22 by    Reviewer31548
Complaint Rating:  0 % with 0 votes
Me and daughter went into a Zales store to me my wedding rings and my husband ring cleaned and inspected. When I walk in the store I was greeted with a attitude then I had to at least 5 minutes before someone came to assistant me. While I was waiting one sales associate was helping another customer....

Zales - Texas, Laredo - Poor service

Posted: 2015-09-17 by    Reviewer78668
Complaint Rating:  100 % with 1 votes
I purchased a $5, 000 ring from my local Zales store. On 8/15/15 I took it in for repair (diamond fell out) and was told it would be ready between 2-3 weeks. It's been over a month and every time I call/visit the store I get the run around regarding the status of my ring. In addition, I was...

Zales - Online Order Gone Wrong

Posted: 2015-08-08 by    HarleyCleo
Complaint Rating:  0 % with 0 votes
I ordered a personalized pendant that comes with a chain for my nieces birthday in June. I ordered 3 weeks in advance. I was given a 3-5 week delivery estimate. 3 weeks after her birthday (6 weeks after order) it still had not arrived. I sent 3 emails, none of which have ever been returned....

Zales - California, sacramento - jewelry sizing complaint

Posted: 2015-08-07 by    Mario Richardson
Complaint Rating:  0 % with 0 votes
hello my name is mario richardson:

and i had purchased a brand new diamond ring for my fiance for our wedding that is happening on 08/08/2015.
after i purchased the ring i needed it to be sized down one size, and i was assured by the manager louis and to other people on...

Zales - Worst Customer Service Ever

Posted: 2015-01-22 by    Angry Customer of Zales
Complaint Rating:  100 % with 2 votes
My overall experience with the Zales store located at Concord Mall, Wilmington, DE, has been nightmare. All I needed to have done was a simple sizing however in the process, I received the wrong ring back from the repair shop and another time there were missing stones. I was forced to deal with...

Zales - very disappointed

Posted: 2015-01-13 by    Samantha Lynn
Complaint Rating:  0 % with 0 votes
Ive been a high paying customer for over 4 years. I have baught numerous items. Never had an issue. Until now. I baught my wedding band in 2012. Even got insurance. My band broke a few weeks ago. Insurance wont cover it. Wtf? Why did i pay for insurance if it doesnt cover it? I was told by Zales...

Zales - Insurance

Posted: 2015-01-01 by    Gerena910
Complaint Rating:  0 % with 0 votes
I bought my husband's wedding band in March of 2014 ($1, 000.) I kept it in the original box until our wedding day mid November of 2014. A month later one of the diamonds fell off the ring. I wasn't worried because I had purchased the insurance on the ring. We took the ring back and...

Zales - Diamond Bond

Posted: 2014-11-24 by    ariannaconnor
Complaint Rating:  0 % with 0 votes
My husband bought a ring from Zales online. Supposedly each ring you buy from Zales has a free diamond bond. But since my husband bought it online, you have to check in a box if you want the free diamond bond or not. He didn't see that and bought the ring without checking off the free diamond...

Zales - horrible repair and service

Posted: 2014-08-11 by    justicex0
Complaint Rating:  0 % with 0 votes

My husband bought my ring 1 year ago at Zales in the Westfield mall in Carlsbad, CA and I’ve LOVED it…until now. I have recently been having allergic reactions to my ring. After not wearing it for a couple months (it was in my jewelry box) I decided to...

Zales Jewelry - Selling used as new

Posted: 2014-04-17 by    2david2
Complaint Rating:  0 % with 0 votes
Recently I wanted to celebrate a personal milestone and decided to purchase a new watch. I found one on sale at Zales at the Mall in Midland Michigan. I purchased the watch from their showcase and they placed it in the safe until the links came in to make the band bigger. When I returned, the...

Zales Jewelry Store - Florida, Tampa - Funny business and lies

Posted: 2013-10-09 by    Derrick Ciena
Complaint Rating:  0 % with 0 votes
I purchased matching movado watches for over $2, 000 and my wife's never worked properly until it finally died. I took it in for repairs to university mall several months ago, every time I called either it was a different excuse why is was not repaired or they did not had any record of...

Zales - New York, Queensbury - Horrible experience and service

Posted: 2013-09-14 by    Lynn Milone
Complaint Rating:  0 % with 0 votes
Purchased a wedding band on July 22nd and brought it in the next day to get it sized to a 5.25. The ring was a size 7 but that's all they had in the store. They said it would take a week to be resized to the 5.25. When the ring came in it was a size 4! Oddly shaped like an oval and obviously...

Zales College Ring - Florida - online order

Posted: 2013-09-12 by    Karen Blankenship
Complaint Rating:  0 % with 0 votes
I had ordered a Keiser University ring for my Daughter's graduation 6 weeks ago online @ zales. kept checking status online and it had said processing but in stock ? so I finally gave them a call and was told the first time the ring was at the jewelers for engraving this was the 4th week,...

Zales / Blue Sapphire Ring - Michigan, Midland - horrible repairs

Posted: 2013-02-20 by    sarahd2893
Complaint Rating:  0 % with 0 votes
My boyfriend surprised me the week before Valentines by taking me to Zales at our local mall and telling me to pick out a ring from their candy colored gem collection. I was so excited and 100% surprised. I settled for a beautiful sapphire ring. It was a size 7 and was too big. They said she...

Zales - Missouri - Very poor customer service and very miss leading

Posted: 2013-01-08 by    leahburkhalter
Complaint Rating:  0 % with 0 votes
I purchased a bracelet for my boyfriends birthday. It took over a week for them to send it out even though it said it was located and in stock the whole time! I had paid for over night shipping and it took 3 days after zales "said it was shipped" for me to receive it.. By the time I got the...

Zales.com - DON&T SHOP HERE

Posted: 2012-12-20 by    mmata
Complaint Rating:  100 % with 1 votes
DON'T USE THIS SITE = GO TO JARED. The internet is not reliable and the fact that they advertise customer service is a joke. They do nothing but give you lip service. The internet went down in the middle of my order and I was told by customer service to submit another order because they...

Gordon's Jewelers & Zales Jewelry Store - Job Discrimination - Georgia, Augusta - Very Bad Company To Shop or Work For

Posted: 2012-09-21 by    Josh Donaldson
Complaint Rating:  0 % with 2 votes
Gordon's Jewelers & Zales Jewelry Store- Job Discrimination Mostly Female Managers, who seem to have a problem hiring men to work there, es. black men, and openly discriminates against ANY man that wants to work or shop there, the employees make people feel uncomfortable, and the pressure...

Zales - Pennsylvania, McMurray - Poor Service

Posted: 2012-04-30 by    AlyciaMarie
Complaint Rating:  0 % with 0 votes
I have been a jewelry holder from Zales for 11 years now. I have always takes my jewerly in to be checked twice a year. As of recently we have moved to McMurray PA and learned shorty after that the location closest to us had been closed. So we drove to the nearest location. 1 hour later we finally...

Zales Corporation - Kansas, Kansas City - Repeated repairs on diamond ring

Posted: 2012-01-25 by    lu.cummins
Complaint Rating:  0 % with 0 votes
After my mother passed away, i took part of the money she left me and purchased a black diamond ring for my daughter (her only granddaughter). That was a little more than 2 years ago. The ring had a missing diamond in it when we purchased which they replaced when they sized the ring. Several...

Share with Others

Contact Us


Simple Breakfast Foods That Keep You Healthy
Simple Breakfast Foods That Keep You Healthy
more videos More Videos
RSS Feed

Reply to