Menu
For Business Write a review File a complaint
Yuchengco Group Of Companies [YGC] Customer Service Phone, Email, Contacts

Yuchengco Group Of Companies [YGC]
Reviews and Complaints

ygc.com

Learn how the rating is calculated

1.0 127 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Yuchengco Group Of Companies [YGC] Complaints 127

ComplaintsBoard
P
10:12 pm EDT

Yuchengco Group Of Companies [YGC] malayan insurance

Attention to ygc insurance company

i would like to ask your company to please terminate my malayan insurance policy immediately. Due to over payment from nov. 2015 up to the present oct. 2018. With rcbc account no. [protected]. Also because i cannot terminate my rcbc credit card for this matter.
Hoping your immediate action.
Your kind consideration will be highly
appreciated the undersigned.

Respectfully yours,
ms. Mary ann g. Posadas

Read full review of Yuchengco Group Of Companies [YGC]
Hide full review
ComplaintsBoard
Y
11:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yuchengco Group Of Companies [YGC] Family protect life insurance

Oct. 20, 2018

Attention: Ms. Flor Nolasco
Customer Service Family Protect

I would like to ask your company to please
Terminate my (Malayan Insurance Plan) due to over payment since nov. 2015 up to the present (nov. 2018) Rcbc account no. [protected]. Please Confirm the receipt and cancellation of my policy effective (October 2018) by sending a return email or you may reach me on this tel. nos. [protected]/[protected]/[protected]
Hoping your immediate action.

Respectfully Yours,
Ms. Mary Ann Posadas

Read full review of Yuchengco Group Of Companies [YGC]
Hide full review
ComplaintsBoard
J
10:41 pm EDT

Yuchengco Group Of Companies [YGC] Unauthorized credit card charge for family protect elite

Last Sept. 14, 2018, I had received this e-mail message from RCBC Bankard.

"Dear Sir/Madam,
Thank you for using your Rcbc Bankard No. xxxx8002 at Family Protect Elite on 09/14/2018 at 1:27PM."

I responded to them that "I did not avail the use of my credit card for Family Protect Elite".
Yesterday I received another message through my mobile phone informing me that I used (again) my RCBC Bankard No. xxxx8002 for Family Protect Elite last October 01, 2018. I did not use it for this.

Due to these unwelcomed incidents and as well as in this time of financial crisis I am now experiencing, I hereby request the cancellation of Family Protect Elite effective immediately auto-charged under RCBC Bankard No. ending in 8002. Policy Holder: Joel Anthony M. Hicap. As I was informed prior to availing this policy last September last year, the policy will run for a year. So the policy should expire by September, 2018. I am no longer interested in its renewal. So kindly cancel my expired Family Protect Elite policy as soon as possible. Aside from which, I would also like to request for a refund on the last transaction on my RCBC Card which charged the Family Protect Elite.

Regards,
Joel Anthony M. Hicap
former Family Protect Elite Policy Holder

Read full review of Yuchengco Group Of Companies [YGC]
Hide full review
ComplaintsBoard
B
12:58 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

September 24, 2018 with this letter, I hereby request the cancellation of family protect elite auto-charged under rcbc bankard no. ending in 9004. Policy holder: bryan b. quintinita Monthly fee: p 760.00 Annual fee: p 9, 120.00 This policy has been put into consideration to pursue, however, I came with the final decision of cancellation. Your immediate...

Read full review of Yuchengco Group Of Companies [YGC] and 6 comments
ComplaintsBoard
A
10:06 am EDT

Yuchengco Group Of Companies [YGC] Family protect elite

Subject: cancellation of family protect elite group master policy no. Fpe00014087

With this letter I hereby request the cancellation of family protect elite effective august 2018 auto-charged under rcbc bankard number ending in -6003
Policy holder: alona v. Sabido
Policy effective date: aug 04 2018
Premium due: php 1230.00
Annual fee/term: p14, 760.00

This policy has been put into consideration to pursue however I already resigned from my job. I cannot pay the monthly fee since I have no more source of income.
Hoping for your consideration.

Read full review of Yuchengco Group Of Companies [YGC] and 2 comments
Hide full review
2 comments
Add a comment
A
A
Angelito Aniñon
US
Aug 09, 2020 6:31 pm EDT

Im angelito b. aniñon, pls cancelled my family protect credit card no. 8004

M
M
Marietta C. Omania
PH
Jun 25, 2019 2:06 am EDT

To whom it may concern: Customer service family Protect Elite with this letter, I hereby request the cancellation of my Family Protect Elite auto charged monthly under my RCBC credit card ending 9003 Policy holder Marietta Caliso Omania monthly Fee PHP 550.00. Hoping for your immediate action.

ComplaintsBoard
S
3:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Yuchengco Group Of Companies [YGC] Family protection elite

Last November 2017 an agent from YGC Insurance (Malayan Insurance) offered a Family Protection Elite which cost P520.00 monthly thru telephone conversation and will automatically debited to my RCBC credit card. I accepted the offer since she mentioned the following:

1. I will receive P5000 per day allowance once confined in hospital
2. I can reimburse all my expenses in the hospital
3. My daily allowance will increase from P5, 000 to P10, 000 if transferred to ICU
4. My beneficiary will receive P300, 000 on my accidental death

All the four items above made me convinced to accept her offer so she proceed to agreement, I just needed to answer "Yes" if I agree or "No" if I do not. Then she asked me if I agree on the terms and conditions, so I said yes since all I understand is what she discussed earlier, she never mentioned the duration of the contract or the coverage of the insurance. She said that our telephone conversation is recorded and will serve as our agreement, but I will receive the copy of our agreement in 1 week after our conversation. Then, I received the agreement in the office and did not attempt to read it since as far as I know, what she discussed to me thru phone is what all inside the paper.

Last January 5-8, 2018 I was confined for 4 days to the hospital due to Dengue Fever. After I checked out to the hospital I called the YGC Customer Service to reimburse my hospital expenses, but unfortunately the agent told me that dengue fever is not covered of my insurance as stated in our agreement, then I checked the terms and conditions only to find out that most common illness are not covered of my insurance. I called the YGC customer service again to request to cancel my insurance since I find it useless anymore, they instructed me to email to [protected]@ygc.com.ph and state my reasons why I want to cancel my insurance, I emailed them 3 times but never receive a confirmation. So after 3 days I called them again and they informed me that I can't cancel my insurance since they have a 1 year member policy. The agent, Ms. Flor Molasco told me that I agree to their 1 year contract, so they will auto debit to my rcbc credit card for 12 months the 520 pesos. I never remember they mentioned that to me. They keep on telling I agreed on their terms and conditions but I received the copy of terms and conditions 1 week after our recorded conversation.

Read full review of Yuchengco Group Of Companies [YGC] and 191 comments
Update by SexyGaga
Mar 07, 2019 10:11 am EST

Step by step process:

View 0 more photos
Hide full review
191 comments
Add a comment
K
K
karenskiiiee
Quezon City, PH
Dec 13, 2022 11:49 pm EST

hello, can you please email me your complaint letter? khvalmoria@gmail.com thank you

C
C
Clyde Kiweng
US
Aug 23, 2022 9:59 pm EDT

Hello,

Just want to share pano process pag cancel ng insurance an ito. Just pm me as facebook at matulungan ko kau pano mag file ng cancellation. Thank you.

-Clyde Kiweng

J
J
joyce cunanan
US
Aug 25, 2022 9:20 am EDT

paano po .

email me [edited]

C
C
Cjmm
US
Aug 19, 2022 3:09 pm EDT

nasa ganyan scenario din ako before, MARCH 2019, nag agree ako to subscribe sa "My Family Shield", by December 2019 I decided na gusto ko na mag cancel, pero tama yun isang nag comment dito sa thread, hindi ka pwede mag cancel hanggat hindi mo natapos yun 1year mo, kaya to play safe, ang suggest ko sa inyo ay mag file kayo ng cancel 2 months bago mag-1-year yun contract ninyo

► need ninyo mag email ng cancel request to:"ygccustomerservice@ygc.com.ph"

► need ninyo mag email ng stop auto deduct payment to: "service@rcbcbankard.com"

wala na kayo magagawa diyan, nakapag agree na kayo, the best move is mag cancel na lang kayo on the maturity of the 1year or else baka mag auto renew yan

sana makatulong...

attached ako ng reply nila saken (YGC and RCBC)

View 0 more photos
J
J
joyce cunanan
US
Aug 18, 2022 10:37 am EDT

hello po patulong naman po ako kung papano po macacancel yung family shield plus kase nag auauto deduct po sa credit card ko po.

pwede ponng maghingi ng cancelation letter..

2days po after matawagan ako nadeduuckan na po ako sa credit card ko.

M
M
Mary-an Alicaya
US
Aug 09, 2022 1:28 am EDT

Hi Maam Sexy Gaga can I ask for a copy of your letter my email address is maryan.alicaya22@gmail.com thank you so much for the help. I also want to cancel my Family Shield Insurance.

M
M
Mary-an Alicaya
US
Aug 09, 2022 1:13 am EDT

hi po, ako din po pwede maka hingi ng copy of complaint letter po to commission at ng email po ng commission po. salamat po

J
J
Janine Ross Pacheco
US
Jun 13, 2022 10:45 am EDT

Sobrang grabe sila. February dapt tapos na ung 1 year ko pero until now hnd sila sumasagot even sa email. Ang gagawin konsa july after ng binabayaran ko kay RCBC ipapaclose ko na ung credit card ko kung saan siya nagaauto charge. So disappointed. Nakakasira tong YGC sa RCBC. Sobrang budol!

T
T
Tinetinee
US
Jul 05, 2022 1:50 am EDT

Ano pong email sinesendan niyo maam? Kanina lng po sila nagcall saakin, ngayon ko lng po nabasa dito yung mga complaints. Pero wala pa po akong napipirmahan.

M
M
Mynna Cyrill Grospe
US
Aug 11, 2022 9:24 pm EDT

Yes pinakabetter na gawin ay bayaran lahat ng balance sa rcbc cc niyo then ipaclose! Masyado silang budol na pagdating na may mangyari satin ay hndi naman sila macontact. Nakakasira ng image sa RCBC ANG YGC!

J
J
John Karl Bautista
US
May 25, 2022 9:03 am EDT

Hi po. Pwde po pa help to cancel my family shield plus. Bago bago lang po kasi ako. I'm worried po 😭😭😭. Where can I email them po?

J
J
Jessy P.
US
May 17, 2022 9:35 pm EDT

1yr sobra na yung sa akin at nung pina cancel ko di daw nila ma cancel kasi kailangan 2 months before mag 1yr dapat akong mag email para ma process nila yung cancellation kasi every year may renewal daw.

G
G
Graceshelle Cole
US
May 15, 2022 10:42 am EDT

Hello po sino po dito pwede mka help po to cancell my application bago lang po kasi ako tinawagan last friday nagpakilala po na taga rcbc huhu i am so worried na po please help me 😢

ComplaintsBoard
C
11:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My mother has been paying this Card for Life insurance already amounting a total of 4, 560.00 Php (about 100 US dollars) that has been endorsed to her by an employee of the Yuchengco Group of Companies named Marvin Logan thru a phone call since March 2016. Since my mother was akin on helping this sales insurance agent, more of out of pity than necessity...

Read full review of Yuchengco Group Of Companies [YGC] and 34 comments

Yuchengco Group Of Companies [YGC] Reviews 0

Looks like Yuchengco Group Of Companies [YGC] has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Yuchengco Group Of Companies [YGC], take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Yuchengco Group Of Companies [YGC] complaint handling

Yuchengco Group Of Companies [YGC] reviews first appeared on Complaints Board on Feb 28, 2017. The latest review My family shield plus was posted on Jun 16, 2023. Yuchengco Group Of Companies [YGC] has an average consumer rating of 1 stars from 127 reviews. Yuchengco Group Of Companies [YGC] has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Yuchengco Group Of Companies [YGC] Contacts

  2. Yuchengco Group Of Companies [YGC] phone numbers
    +63 856 145 758
    +63 856 145 758
    Click up if you have successfully reached Yuchengco Group Of Companies [YGC] by calling +63 856 145 758 phone number 25 25 users reported that they have successfully reached Yuchengco Group Of Companies [YGC] by calling +63 856 145 758 phone number Click down if you have unsuccessfully reached Yuchengco Group Of Companies [YGC] by calling +63 856 145 758 phone number 17 17 users reported that they have UNsuccessfully reached Yuchengco Group Of Companies [YGC] by calling +63 856 145 758 phone number
    +63 885 7811
    +63 885 7811
    Click up if you have successfully reached Yuchengco Group Of Companies [YGC] by calling +63 885 7811 phone number 7 7 users reported that they have successfully reached Yuchengco Group Of Companies [YGC] by calling +63 885 7811 phone number Click down if you have unsuccessfully reached Yuchengco Group Of Companies [YGC] by calling +63 885 7811 phone number 8 8 users reported that they have UNsuccessfully reached Yuchengco Group Of Companies [YGC] by calling +63 885 7811 phone number
    +63 886 6413
    +63 886 6413
    Click up if you have successfully reached Yuchengco Group Of Companies [YGC] by calling +63 886 6413 phone number 6 6 users reported that they have successfully reached Yuchengco Group Of Companies [YGC] by calling +63 886 6413 phone number Click down if you have unsuccessfully reached Yuchengco Group Of Companies [YGC] by calling +63 886 6413 phone number 0 0 users reported that they have UNsuccessfully reached Yuchengco Group Of Companies [YGC] by calling +63 886 6413 phone number
    More phone numbers
  3. Yuchengco Group Of Companies [YGC] emails
  4. Yuchengco Group Of Companies [YGC] address
    3/F Y Tower II, Leviste cor. Gallardo Sts., Salcedo Village, Makati City, 1227, Philippines
  5. Yuchengco Group Of Companies [YGC] social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
Yuchengco Group Of Companies [YGC] Category
Yuchengco Group Of Companies [YGC] is ranked 88 among 104 companies in the Credit Cards category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.