Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Xoom Logo

Xoom Customer Care Service

Xoom Corporation

425 Market St. 12th Floor
San Francisco
California
United States - 94105

Customer Support Phone Numbers

Fax:
+1 415 777 8690 0 0
Xoom.com allows you to send money worldwide in 31 countries from your computer, tablet, or mobile phone. The company is a pioneer in the digital money transfer market, providing consumers with an easy to use, cost-effective and safe way of sending money worldwide.
 

Xoom Complaints & Reviews

Xoom Corporation / Transaction cancelled many times

Pa
patricia007 on Sep 6, 2016
I called 20 times and they hold me many times, cancelled transactions in 1 minute and person was very rude, will not use your service any more and I will not tell my friends to use either. I am a old lady and I never saw an American Company act in this manner for anything. Xoom asked me...

Xoom.com / Cell phone recharge purchase processed as cash advance

Ar
ARM R. (A.R.F.) on Aug 17, 2016
Xoom.com processes a cellphone recharge as a cash advance, (instead of a service purchase), creating a cash advance charge with the credit card used for the transaction. Before trying the service for the first time, I phoned Xoom.com customer service department to confirm the transaction...

Xoom / Never Use XOOM

Al
Alapati Sudhakar on Jun 29, 2016
Xoom cancelled my transaction due to not meeting their regulatory and compliance policies. They didn’t even informed me via email or text message about the cancellation. They even cut the money from my checking account and then they kept with them for 5 days to return. I called Customer Care...

Xoom Corporation / funds transfer US to Mexico

Ja
Jay Walker on Apr 16, 2016
They advertise cash transfers in 15 minutes. The money has been taken from my account electronically - no check, no credit card, no debit card. But they say it will take them an additional 1 to 4 days to "process your payment." They referred to the ACH but I don't see how the ACH would be...

Xoom Corporation / funds transfer US to Mexico

Ja
Jay Walker on Apr 16, 2016
They advertise cash transfers in 15 minutes. The money has been taken from my account electronically - no check, no credit card, no debit card. But they say it will take them an additional 1 to 4 days to "process your payment." They referred to the ACH but I don't see how the ACH would be...

Xoom Corp. / I had $184.99 taken from my bank account, I had never even heard of xoom, I don't know how this happened!!!

Re
Reviewer88075 on Dec 15, 2015
I just checked my bank account & $184.99 was taken from Xoom, I never heard of this company, I looked it up & found out it is a money transferring Corp. I haven't sent any money anywhere, I am on a fixed income & it's Christmas time, I'm watching every penny to survive. I don't know why my...

Xoom.com Money Transfer / False advertisement takes days to deliver

Tr
Truth2u on Apr 21, 2015
I had seen the ads for fast and within minute delivery for money transfers. This is false because I sent money to be delivered for the next day and it will take four (4) business days to be delivered!! Here is their next day message when I did a tracking transaction: Authorized on: April 20...

Xoom.com / Normal clearing process

N3
n3veragain on Nov 27, 2014
I've been a loyal client for almost a decade and I loved how fast and efficient they usually are. There was a family emergency that I need to send home money for and it didn't went through. I called Myra and she said "your transaction is undergoing a normal clearing process" I...

Xoom.com / Don't deliver 24/7

Fr
Frustrated client2 on Nov 3, 2014
Cash Delivery system of XOOM.COM is very unreliable. Rush hour delivery of 4-6 hours stated in their website is not true. This happened already to me twice. I made a transaction yesterday and right now, after 23 hours the money is still undelivered. The destination is just in Cubao area...

Xoom / Fraud

Pa
Paul Rey101 on Jun 26, 2014
Xoom is working with a group who is committing fraud in the Philippines. I was solicited to buy a product that turned out to be a fraud and they use Xoom for the transaction. I asked Xoom for assistance they refuse to help mean in any fashion which led me to believe that they were involved...

Xoom.com / Fraud promise

Ro
Rodel13842 on May 26, 2014
I did sent money to Canada. 6 days past. Money still not deposited to the Canadian bank. Routing and bank account numbers are correct. They just keep on telling Canada take longer time.. They did not explain that while making the transaction. I am here in the US.. There is no excuse if they...

Xoom / Money

Ch
Christopher51 on Apr 14, 2014
After using XOOM for years to send money to friends in the Philippines I was told my account was cancelled because I broke their rules by sending "DONATIONS"! I am not sending donations I am sending some friends money from my Ministry! I receive donations from people in the USA to HELP...

Xoom Money Transfer / Beware of unanticipated fees

Dm
dm_mtnview on Mar 27, 2014
I used to think Xoom was an amazing service - at least up until I had my first experience with them. I transferred $2999 to my family outside the US using Xoom on March 19, 2014. The transaction ID was: X061xxxxxxxx3230. The good news is that the money did transfer in a timely manner. Bad...

Xoom.com / Delay, poor customer service

Ar
armz724 on Mar 11, 2014
I sent money thru xoom.com on march 6, until now, 4 days into the transaction, it hasn't arrived to it's recipient yet. I spoke w / 2 different customer service agents & both gave me the usual customary answer: there partners in the philippines are experiencing a technical...

Xoom.com / Money not credited to recipient account

Er
erupama on Jul 8, 2013
I transferred money from XOOM.COM on 1 july 2013 and today is 7th day but money not credited to recipient account. I transferred earlier with xoom and received the money in 1-3 days. I contacted customer care of xoom and they are asking for recipient bank statement. When I provided bank...

Xoom / No Truth

Xl
xlvguy on Jul 6, 2013
They claim 6 hours rush delivery in Metro Manila, it's now been 18 hours and 4 calls to customer service have netted a BIG ZERO. When asked where or who the partner company is they don't know. Phone number no clue. They communicate by email only but of course they have o send the...

Xoom / Cancellation Transaction/Refund

An
XOOM is a SCAM!!! they like to ripped u off!!! POOR CUSTOMER Service. They cancel my transaction with the amount of 200 dollars and I spoke with the representative on thw phone that I will expect to get my refund in 2-3 business days. What happen!? Xoom just take my money and did not...

Xoom.com / Disabled My account

Sl
slickdeals on Mar 13, 2013
The company disabled my account and wont provide any means online to re-activate it. Callling the CSR, which got routed a 3rd world country, asked for personal information which I dont care to share with people from 3rd world country. The CSR did not even offer to help with account reactivation and was borderline rude. I wont do business with them again.

Xoom / transaction charged even after cancellation

Az
AZmona on Dec 27, 2012
Hello There, I am very upset with the Xoom customer service and specially with your transaction cancellation process. I have made two transaction last week on 12/22/2012 on 11:17pm and 11:21pm for an amount of $147 and $149.99 respectively. Here are the transaction ID: X061841740709466 ...

Xoom.com / User Agreement

Ri
riotme2000 on Dec 14, 2012
I have been sending money using Xoom.com starting this year. I've been pretty impressed with how fast it works. I've received $55 for the Manny Pacquiao fight when I did my first transfer. I have already sent money to the Philippines for almost 20 times afterwards. I've even...

0
Contact Us

Videos

How to Beat Hotel Fees
How to Beat Hotel Fees
more videos More Videos
bdomains.com
     

Reply to

Send