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Xoom Corporation

425 Market Street 12th Floor San Francisco, CA 94105
United States
Customer Care
(877) 815-1531 1 0
+1 (415) 395-4225 1 0
Xoom.com allows you to send money worldwide in 31 countries from your computer, tablet, or mobile phone. The company is a pioneer in the digital money transfer market, providing consumers with an easy to use, cost-effective and safe way of sending money worldwide.
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Xoom Complaints & Reviews

Xoom.com - Normal clearing process

Posted: 2014-11-27 by    n3veragain
Complaint Rating:  0 % with 0 votes
I've been a loyal client for almost a decade and I loved how fast and efficient they usually are. There was a family emergency that I need to send home money for and it didn't went through. I called Myra and she said "your transaction is undergoing a normal clearing process" I said...

Xoom.com - Don't deliver 24/7

Posted: 2014-11-03 by    Frustrated client2
Complaint Rating:  0 % with 0 votes
Cash Delivery system of XOOM.COM is very unreliable. Rush hour delivery of 4-6 hours stated in their website is not true. This happened already to
me twice. I made a transaction yesterday and right now, after 23 hours the money is still undelivered. The destination is just in Cubao area...

Xoom.com - Fraud promise

Posted: 2014-05-26 by    Rodel13842
Complaint Rating:  0 % with 0 votes
I did sent money to Canada. 6 days past. Money still not deposited to the Canadian bank.
Routing and bank account numbers are correct. They just keep on telling Canada take longer time.. They did not explain that while making the transaction. I am here in the US.. There is no excuse if...

Xoom.com - Delay, poor customer service

Posted: 2014-03-11 by    armz724
Complaint Rating:  0 % with 0 votes
I sent money thru xoom.com on march 6, until now, 4 days into the transaction, it hasn't arrived to it's recipient yet. I spoke w / 2 different customer service agents & both gave me the usual customary answer: there partners in the philippines are experiencing a technical problem,...

Xoom.com - Money not credited to recipient account

Posted: 2013-07-08 by    erupama
Complaint Rating:  100 % with 2 votes
I transferred money from XOOM.COM on 1 july 2013 and today is 7th day but money not credited to recipient account. I transferred earlier with xoom and received the money in 1-3 days. I contacted customer care of xoom and they are asking for recipient bank statement. When I provided bank statement...

Xoom.com - Washington - Disabled My account

Posted: 2013-03-13 by    slickdeals
Complaint Rating:  100 % with 1 votes
The company disabled my account and wont provide any means online to re-activate it. Callling the CSR, which got routed a 3rd world country, asked for personal information which I dont care to share with people from 3rd world country.
The CSR did not even offer to help with account reactivation...

Xoom.com - California - User Agreement

Posted: 2012-12-14 by    riotme2000
Complaint Rating:  100 % with 1 votes
I have been sending money using Xoom.com starting this year. I've been pretty impressed with how fast it works. I've received $55 for the Manny Pacquiao fight when I did my first transfer. I have already sent money to the Philippines for almost 20 times afterwards. I've even referred...

Xoom.com - California, San Francisco - money transfer

Posted: 2012-10-03 by    LDVAL31
Complaint Rating:  100 % with 1 votes
Not the best customer service and please note they don't allow commercial transaction which is BS. No one contacted us informing the money transfer is on hold unless if you call them. They asked bunch of questions like how you related to the recipient and reason you send money. This is...

Xoom.com - Horrible Service

Posted: 2012-09-12 by    zhouping
Complaint Rating:  100 % with 3 votes
A while back I was using xoom.com, but one day they closed my account stating they felt my reasons for wiring money were in violation of their terms. I was bewildered not knowing what I had done wrong and xoom.com would not say. All I did was send MY money, not xoom.com's, to friends and...

Xoom.com - Money not receive yet for more than 7 days now!

Posted: 2012-09-03 by    M1nny
Complaint Rating:  100 % with 1 votes
They promises door to door money remittance will be receive in 6 hours it's been 7 days as of now writing this complain and no clear answer yet from te company. They are not Efficient as well as doesn't care that you send the money because your
Family needs the remittance in...

Xoom.com - Florida, Tampa - Service

Posted: 2012-07-25 by    Vince1962
Complaint Rating:  100 % with 2 votes
Earlier in 2012 I frequently used Xoom.com to send small amounts of money to friends and family in Philippines, but then one day I was locked out of my Xoom account and was notified by Xoom Customer Review that I was violating the terms of agreement. I asked them how was I doing that as I was...

Xoom.com / Refer A Friend Program - California, Los Angeles - Refer a friend program is hoax

Posted: 2012-03-23 by    Derek2401
Complaint Rating:  0 % with 0 votes
They are still advertising to get customers trapped on it HOAX offer of getting $25 on xoom refer a friend program. Guys this is second complaint against this scam company and scam offer. They just wanna get your referrals and make money off of it without paying you shittt!!! They are advertising...

Xoom.com - Money was sent but no update on availability

Posted: 2012-03-08 by    MarkMango
Complaint Rating:  100 % with 2 votes
A friend and I have been using Xoom for him to send money to me... it's been a week, and we've had two prior transaction dne perfectly and on time.

But this third one, is killing me... Xoom's whole system is at a shut-down. But before that they still allowed my...

Xoom.com - California, Los Angeles - Manny pacquiao promotions

Posted: 2011-12-10 by    Rom De Guzman
Complaint Rating:  100 % with 5 votes
The attached website says that if we send $50 to the philippines by nov. 12, 2011, we will be able to get a $50 debit card in essence, we get the fight for free. Further it said that an email will be sent between nov. 12 thru dec. 5. We talked to two ladies (Sheila is one of them) and the supervisor...

Xoom.com - terminated account

Posted: 2011-09-10 by    TickedOffDude
Complaint Rating:  100 % with 4 votes
XOOM.COM is a joke! Having been a customer with them since 2005, they decided to close my account. With no explanation, per their service agreement, they can do that without notice or explanation. They questioned the recipient of the remittances -- MY FIANCE!! I said I've been doing this...

Xoom.com - Bad Service - Incompetent Customer Service!

Posted: 2011-04-26 by    RUN AWAY FROM THIS GREAT BIG SCAM!!!
Complaint Rating:  50 % with 6 votes
USE other means, stay away from zoom! Incompetent site, expensive (with all its advertisements - how can it be cheap?), bad customer service and unreliable!!!...

Xoom.com - New Mexico, Deming NM - xoom is a scam

Posted: 2011-04-13 by    jose gandarilla
Complaint Rating:  50 % with 2 votes
I tried to send money to Mexico for three days all my transactions where canceled immediately just to find out the next day that my bank account was charged for them anyway .I had to called them to ask for my money back, I hope to get it, don't use this service is a waste of time ....

Xoom.com - Illinois - Xoom.com (Complaint)

Posted: 2011-04-02 by    ImmUSA
Complaint Rating:  0 % with 0 votes
I have transferred $2500 on 28th March and got a transaction no : X061890561120238, status is showing find deposited in Indian a/c. when i checked my account and saw amount is not credited in my a/c. when i contacted the customer service they told me it is problem with your Indian bank a/c....

Xoom.com / Money Transfer - Lies on 15 minute transfer

Posted: 2011-03-08 by    Alex Villanueva
Complaint Rating:  100 % with 2 votes
I have the need of sending money to Mexico due to an emergency, so I use the service xoom.com, they claim to deliver the money in 15 minutes, so I did it, the story is as follow:
March 4th, 2011.- I use xoom.com to send $200.00 U.S. dlls. to Mexico for only $4.95
March 5th, 2011.-...

Xoom.com - Delaware - Idiotic Business Practices

Posted:    memoriesofrehodesia
Complaint Rating:  89 % with 9 votes
I have used xoom.com several times to transfer money to South Africa. Last week I wanted to send $434 to a vendor, xoom.com cancelled the transaction. Later that day I sent $500 to my SA bank account and it went through. xoom.com gave some generic BS as to why it was cancelled, when pushed they...

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