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CB Airlines and Air Travel WIZZ Air Claims still unresolved july 24th and 26th 2023 (3 months ago)
WIZZ Air

WIZZ Air review: Claims still unresolved july 24th and 26th 2023 (3 months ago)

B
Author of the review
12:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

My complaint is to convey my profound dismay and frustration with the ongoing lack of resolution concerning the claims I submitted on July 24th and July 26th, 2023. After reviewing my account status, I was disheartened to find that both of these claims are still marked as "active with work in progress." It is alarming that nearly three months have passed, and there has been no tangible progress or resolution regarding these matters.

I am still awaiting reimbursement in the amount of 116 euros for an incident dating back to 22nd August. I have received an email saying this reimbursement would be refunded. Additionally, I am seeking clarification on two passenger delays, each lasting 2 hours and 35 minutes, as well as a detailed explanation as to why Wizz Air decided to operate our flight with four unidentified passengers on board.

Under a separate case I am waiting for an outstanding taxi fare discrepancy of £19.86.

A hotel fee of 284 euros.

Two instances of flight diversion, rerouting to Rome instead of Naples, affecting two passengers.

A thorough explanation regarding the unexpected diversion to Rome, the last-minute notification provided just 10 minutes before landing, why we were left stranded at 1.30am with no overnight accommodation or any form of transportation. Notably, there was no Wizz Air representative available to assist during this distressing situation.

Furthermore, I would like to draw your attention to the two emails I forwarded on September 11th and 12th, which remain unanswered.

Desired outcome: refund

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  3. WIZZ Air emails
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    BUD International Airport, Building 221, H-1185, Budapest, Hungary
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  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2025
  7. View all WIZZ Air contacts
WIZZ Air Category
WIZZ Air is ranked 10 among 218 companies in the Airlines and Air Travel category
#08 Aeroflot Aeroflot #09 Lufthansa Lufthansa #10 WIZZ Air WIZZ Air #11 Emirates Emirates #12 Air Canada Air Canada

Most discussed complaints

ignoring requests and take money from credit card
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