Wisecars
reviews and complaints

Stole $265 dollars from me. Told me I could cancel up to 48 hours prior but didn't give me a voucher until 48 hours before my trip. I couldn't use the vehicle bc I would be traveling to another state. I didn't know that until I had the voucher information but now it was too late to cancel. Complete scam!

Complete Scam. Avoid at all costs!

Would give zero stars if I could. I booked my rental with Wisecars to pick up a rental in San Antonio with Fox Rent A Car. Fox did not have what we needed so the cancelled our reservation and said that we should call WiseCars and WiseCars would refund us. I called WiseCars and for a week they kept saying, “oh the necessary documentation isn’t in blah blah blah to process your refund. After a week of this they said that they never refund in these situations. So not only did they not refund me, they never intended to, and wasted hours more of my time calling in. In the end, it was less than $250 for me but I will never rent from these crooks again and advise everyone else to steer clear. Even if the rental car place cancels your reservation, they will not refund your money.

If zero stars were an option, that would be more appropriate. You took over $200 from me for a rental car to be picked up on October 11th at *** in which my husband would be the driver. I was encouraged to put the reservation in his name since he would be the driver. I still owed $60ish. Upon my arrival, I tried to pay with the SAME credit card you took the $200 from. I was told I could not pay that way bc the card was in my name not the driver. I offered cash, he offered his debit card, but none of that suited. Therefore, we were **** miles from home and anyone we knew. I called your office only to be told "too bad". I called back after I arrived home days later only to be told "too bad". This company has stolen from me. You took my money and the only thing i got in return was stress and panic of being stranded with literally no one to help me. I'd like my money back. There is no amount of money that you can pay me to repair the amount of stress you caused me, but you can return the $200 that you literally stole from me.

Without doubt the worst customer experience possible. I booked a hire car with these guys for a holiday. A completely different class of vehicle was provided on the day than I’d paid for which meant I had to pay the actual provider again for the car I needed.

I then tried to get a refund from wisecars for the original booking which was refused. I tried to do a chargeback with my credit card provider and wisecars lied to them to avoid the chargeback.

The only way I got my money back after nearly six months of complaining was to commence legal proceedings. Avoid at all costs

I would like to share my unfortunate experience with this farce of a service. I am autistic and not very good at these kinds of things but needed a way to get around while I visited my daughter in Phoenix. I was drawn in by the too-good-to-be-true pricing and happily paid for a reservation with Fox rent a car through the wisecars site. I intended to use a visa debit with line of credit at pickup since it said credit only and those are typically accepted as such.

Fox was awful…I tried to call them 3 times before they closed as my flight was arriving near the time they shut down at 12:30am. They never bothered to answer and nobody was at the desk when I arrived just moments late. I patiently waited until they were to open at 4am and nobody showed up. About 15 minutes later I called wisecars who were unable to help or contact anyone from Fox including the location manager. Eventually at 4:25 I finally found an agent wandering the parking garage and attempted to retrieve my reservation. The agent was impatient and rudely threw the debit card back at me without even asking if it had line of credit and unkindly told me they were unable to help. I was now stuck in Phoenix with no way around and a large part of my funds tied up. All in I was up for 40 hours dealing with this thanks to uncaring companies who view people only as numbers.

I contacted wisecars and told them of the situation. They contacted Fox who lied about my calls and claims. I showed wisecars photo evidence to back up my claims. They were unwilling to offer reasonable satisfaction and hid behind a dubious justification in their terms that only worked if they ignored my claims about how Fox handled the situation. They ignored my evidence and needs and stole from a struggling family by hiding behind "procedure" rather than having true consideration for a situation.

DO NOT USE THIS SERVICE! AT THE VERY LEAST GO DIRECT AND SHOW THEM A SCREENSHOT OF WISECARS PRICE…THEY WILL MOST LIKELY MEET OR EVEN BEAT IT TO KEEP THE MONEY THAT WOULD OTHERWISE GO TO WISECARS IN FEES.

Booking code:[protected]

Hello, recently for a trip to the United States I used the Wisecar application to rent a car.

Once I had chosen the car at a cost of €1,000 for 20 days, I paid and received a confirmation email.

About a week later I get an email saying:

* Your rental agreement may require you to have mandatory local insurance which may cause additional costs when picking up the car. We ask that you first check if you have insurance that you can use during your rental and if you also have the correct documentation confirming your insurance. Otherwise you will have to buy it when you pick up the car.

In this email, do not write an insurance price range, but say that there may be something to pay for the insurance.

Once in Los Angeles, I go to the agency to pick up the car and find out that the insurance costs $1,600, more than the cost of renting the car.

Since Wisecar is an intermediary between the rental company and the user… therefore in practice it offers the same service that a site like BOOKING could offer, it should communicate the cost of insurance before charging the rental and not after, because honestly if had I known in advance that the cost would have been 1000€ + 1600$, I would have + not rented the car and I would have opted for another choice.

Why are you behaving this way?

Because by not communicating the price of the insurance they are able to compete with serious rental agencies that communicate the price in advance.

Among other things, the agency that was proposed to us by WISECAR is called Rental Fox.

Trying to rent directly from rental Fox you will be notified of the cost of the insurance and it will be communicated before payment and not after.

After writing to the assistance service, I received a terrible answer stating that they had sent me the email where they wrote that there could be an insurance cost. But without communicating even a RANGE!

And to think your company is based in San Francisco, so let's just say they should know how insurance works in the US.

In any case I'm proceeding both on TrustPilot, and I'm proceeding with the application deletion request both on the Apple Store and on Google Play.

You will also be contacted shortly by the Italian Other Consumer portal to proceed against you.

I've already written to the assistance service, who has the courage to answer me that I had to call to find out the price of the insurance.

But which company are you? On the site you don't even dare to put the surname of the founders of the company.

But don't be ashamed to do these TRICKS to be able to compete with the serious rental companies that communicate the final price before the purchase, but you don't communicate it afterwards either.

YOU ARE SCAMMERS,

SHAME ON YOU!

Expect for Wisecars to keep your money and be refused a car. I rented a car through Wisecars only to be told at day of pickup that the vendor would not issue a car to me because I was traveling from Texas to Colorado and Colorado was outside their limit of travel. The car rental guy snidely told me I probably shouldn’t trust third party vendors because they don’t tell you all the rules. He said he marked my reservation as denied and to get with Wisecars for a refund.

I then had to go to another company in the airport and pay double to continue with my planned trip.

I contacted Wisecars and they told me there were no refunds and it’s clearly stated on their contract, but they would make an “exception” for me and refund 75% instead of the full amount because they still had expenses to cover in “processing” my reservation and refund. I rebutted this decision but they again shot me down in flames. This was a very frustrating and disappointing experience with Un-Wisecars. I don’t want this happening to anyone else.

Bottom line: go with a reputable first line company that doesn’t expect payment until you actually pick up the vehicle, and DO NOT deal with third party, bottom feeding, sweatshop boiler rooms. There are no free lunches.

Horrible company! After booking a car and paying for it online, I was unable to pick up at designated time due to having no transportation to begin with. I called the company 1 hour after booking to let them know I'd be another hour picking up car. No problem. Within 45 minutes, I had a friend offer me use of their car, so I called and told Wisecars I didn't need the car after all. All in all, less than 2 hours elapsed between rental and my 2 calls. Wisecars refused to cancel the booking, saying that they had been charged by the rental company. When I spoke with the rental company directly, they said they had not, in fact, charged Wisecars at all. Wisecars has still refused to credit me for a service (and I use that term generously) I never received, and when I have attempted to call them, I have been on hold for over an hour with no answer of my calls. AVOID THEM AT ANY COST!

I found Wisecars through Kayak. I selected an option on-line and then prepaid for that rental. It was something like $823 for the 13 days that I needed the car. Several days later, I got an email saying that the price had gone up even though I had prepaid. Ive never heard of preparing for something and then being told that the price was higher. I asked about this and was told that was the only option. I then said OK, I need the car, so lets just move ahead at the high price. Then I received an email back saying that the car I had prepaid to rent was no longer available at $853 and now would be something like $1.100. This was for the same size car that I had original prepaid at $823. That is when I cancellled. I learned this new price on the day I was to travel. Just an outrageous bait and switch. Never again, and I will tell everyone I know directly and on line, never to rent through Wisecars.

I give them one star because there is no zero star option. We booked an SUV on a one week rental in *** for a ski trip, total cost $938.86. They arranged a car through Fox Rentals. Our flight was an hour late and we called the number that Wisecars provided well ahead of time to let Fox know that our flight was running late. When we arrived, there were no SUVs available. None. All they had was two-wheel drive sedans, which would no way get us where we were going. And of course the Wisecars help line closes at 6 pm Eastern, which is 4 pm in ***, so that option is completely worthless. The Fox counter had the helpful suggestion, "You might try *** Despite the fact that we had already paid for the rental. *** had nothing. We found an SUV at Hertz, to the tune of $3,000/week, which was two grand+ more than the rate we had contracted for. We called Wisecars today for a refund, and were told that they "would look into it." I wouldn't rent a car again through this company if you held a loaded gun to my head.

Contacted wisecars through kayak, never heard of them before, assumed they were legitimate since they appeared affiliated with kayak. Reserved a rental car, paid $257 on credit card. On the day before I was scheduled to pick up the car, I had not hear from them so I sent email, they responded back stating that they did not have a record of my reservation. This was extremely frustrating because I badly needed a rental to accommodate company coming to town. I immediately contacted my credit card company and asked them to cancel my $257 payment to them. Thought everything was done, about two months later Im looking at my credit card statement and the $257 *** is back on my credit card ***. Contacted credit card company (chase) and apparently wisecars told them they disputed my cancellation of payment. Chase apparently accepted their claim and made the payment. Now trying to get my payment cancelled again a couple months after the fact. Wisecars appear to be some kind of scam operation, and chase appears to be assisting them with this scam.

Learn from my mistake. I love supporting new companies, and thought I would give these folks a try. As is their policy I paid in advance knowing I would have more fees on the other end, all spelled out nicely. Two days before I leave I get my voucher for Thrifty. All is well. When I found out my flight would be later than planned I called Thrifty, as instructed by Wisecars, to let them know. They would not put a note on my reservation because I had booked through Wisecars. Wisecars phone doesn't seem to exist, at least not on my paperwork, so I went ahead figuring people and companies understand flight delays and things would be fine. I arrive at the Thrifty counter to find they had not only given my car away, but had no more economy cars. Because I paid so much in advance that I would not get back I went ahead and let them "upgrade" me for $20 per day plus fees and taxes. So overall, a 10 day rental that was supposed to cost under $700 turned out to be over $1K. I hate writing negative reviews, but I want to help people be smarter than I was.

Never again. Warning- dont book through 3rd parties. You cannot resolve issues if you dont deal directly with the car rental company. The price is appealing but be wary.I was unable to complete my rental at arrival, I didnt have the correct credit card with me to complete the rental deposit (had already paid the rental fee). We switched renters. So even though it was booked as refundable, I was within 2 hours so they would not refund the payment. So I paid, and my boyfriend paid, for one car rental. Nu Car Rental assured me, although they were unable to process the refund as I had gone through a third party, that Wisecars should provide a refund. That did not happen.We did still rent a car, we only had to switch the renter, so its not as if they had less car rentals that day.I did not cancel, it was unable to be completed due to the deposit requirement. We switched renters. I should not be expected to pay for a rental that we could not complete. So we paid two rental fees for one rental (reservation number *** in the amount of $ ***.)

I reserved a car for a trip I had and they charged me $231 upfront. When I arrived to my destination and went to the car rental center to pick up my reservation, I was told I needed to provide a credit card and have an additional $500 charged as deposit. This was already an unexpected expense but okay, I check my bank account and I have funds to cover so I have them run the credit card. The rental car company tells me that due to a credit check, which I did not realize they would run, that I could not rent with them. I was told I would need to talk to Wisecars about my refund directly. I have tried multiple times to get a response from them and they simply say I lose the money because I didnt do something. First it was because I didnt place a deposit. Not true so I respond letting them know that I did agree to the additional deposit. Then they said it was because my payment didnt go through. Also not true. Now they dont respond to my inquiries and Im left in another city with no car to get around and $231 taken from me for services that I never received. This place is a sham!

Absolutely awful experience with WiseCars. I originally booked a car for a trip that was cancelled due to weather issues but had signed up for free cancellation. Instead of a refund they gave me a rental credit. It was supposed to be a refund to my credit card but I thought, well that is too bad but I will just use the credit. I rebooked for a different trip months later. They cancelled my reservation 2 days before my trip saying I hadn't updated my payment information but I had used the credit to book and the booking said I owed no money when I booked. I rebooked against my better judgement using my rental credit and paying some out of pocket since the rate had doubled. The new booking was at the wrong location. I called the customer assistance number multiple times but this was a non-working number. We ended up having to pay for an entirely new rental at the counter. Their customer assistance number they sent me multiple times in e-mails for assistance says "The patient is not available at this time, try again later". What is that? I tried e-mailing for a refund or credit which they refused. Very shady company.

My experience with Wisecars was pretty good. I'd use them again for sure. I cannot speak to how they deal with issues as we didn't have any. We were looking for a car on the island of Kauai. Supply is tight and rental prices are through the roof, however Wisecars rate was very reasonable. The website gave us an upfront price, plus a clear indication of what would be due when we arrived to pick up the car in Kauai (taxes, fees, etc). I must admit I was nervous after reading these reviews (after I had already booked, oops) but the whole thing was quick and smooth. Due to the flights, we were an hour late showing up at the car rental office. No problems, no questions, they had our car waiting for us as expected. We, of course, got the upgrade sales pitch from the rental company (Thrifty), but that's pretty common, especially in ***. There was no problem turning it all down and sticking with what we had booked. The car was fine, drove it for a week, and on return we were billed exactly what we were told we would be billed when we made the booking through Wisecars. All in all, we got an adequate car at a reasonable rate and all expectations were met. I know things go wrong sometimes, but our experience was a good one and I felt it fair to share! Cheers!

I am not one to give a one star review without having exhausted all possible solutions. I truly question all the high ratings on other sites after our experience, and wonder if this company is a bit of a ***.To make a very long story short, we booked a car rental in Kauai about 6 weeks in advance and were shocked at the high price, but had to be sure we had one.Just before we left and literally 2 hours before the 48 hour cancellation deadline, we found the EXACT same car with all the EXACT same parameters for $600 less THROUGH Wisecars!I called the offices to straighten this out, but even though it was during business hours, I got a message they were closed.So, I printed up the lower rate info, thinking surely they will honor it with all the proper information. That's when I ran into a brick wall. They requested proof of the lower rate, which I provided, clear as day, yet they would not honor the lower rate. Plus, it takes days between back and forth email communication to learn all of this.Their idea of a "good faith" fix is to offer $100 rental credit. Well, for most folks being ripped of with an overcharge of $600 does not make you want to do business with them again. The last thing I want is credit to do business with them again.Think long and hard before doing business with this company. I am a very reasonable person when it comes to understanding errors that can and do happen. This company is disreputable at best and dishonest at worst.

We are having a HORRIBLE experience with your company: this is complete FRAUD. We paid up front for a car rental. It was supposed to be a 7 seater for 5 days with *** miles included. When we showed up to the rental office we where informed that because we where *** residents we where not allowed to get the 7 seater and that they couldn't offer us a car as it was going to be toooooo expensive for us. They gave us no options. My kids and wife where waiting out in the cold for over an hour as that's how slow they are at that particular office and never offered us a solution except the "tooo expensive" remark. They also said that because we where *** residents we where not allowed to leave the State. There are sooooooo many things that are done wrong by Wisecars that could easily be interpreted as FRAUD. Why do they take people's money without asking where they live and where they are planning on going? Why they don't communicate with the local offices that you get the cars from and make sure you are aligned with their policies? Why if WISECARS MAKE THESE mistakes they do everything possible to keep people's money? THIS IS FRAUD. Not sure where this company is based out of but I can assure you that any American based company WILL NEVER try to keep your funds: they know better. I will definitely not recommend this company at all specially as they use every tool necessary to keep customer's funds. If the client doesn't get what they pay for: they get their money back no questions asked! period.

Horrible company with extremely questionable business practices. They make you pay for voucher but no car is reserved at the final destination till 2 days before arrival. When you purchase the voucher, they claim the reservation is guaranteed but that is untrue. This is unlike a guaranteed reservation you will get at a proper rental car company like *** Hertz. etc. Once reserved, and your flight changes they don't issue any refund for UN-USED voucher. How do I end up paying for a service I never used? There is practically no situation in which they will issue a refund yet they have long terms and regulations written to describe those situations; instead of being upfront about the non-refundable nature of their voucher. Again, they DO NOT reserve your car, they are taking your money and then looking for available cars last minute to see if anything is available.I used them once for my visit to Iceland. They sent instructions that if flight delayed, contact the provider. I contacted the provider (because my flight moved) who said as long as I entered my flight information, they will adjust my reservation. The provider cancelled the reservation telling me that Wise cars never conveyed them flight information and hence I should take this up with Wise cars. The provider also mentioned that this occurs frequently with Wise cars reservations. They defrauded me for the money I paid because Wise cars kept my money without providing me with a rental car. This is a fraudulent practice by all standards. If their vouchers are non-refundable, they have to be upfront about it!

Beware of Routes Rental Cars through Wisecars. At the airport I waited for over 35 minutes while every other rental car companys shuttle bus made pick *** multiple times. It was 45 minutes before we got to Routes. There, only two people werentaking customers and they were unbelievably slow. It took another 55 minutes before I was finally sent out to get my car. My original reserved car had not been cleaned so I was offered another car. Immediately after getting in I saw a dashboard indicator that the pressure was low on one of the tires. I had to go back inside and follow a representative to another location to fill that tire with air. This took another 15 minutes. Altogether, it took almost two hours from waiting for the shuttle to being in a functioning car. Later the first day the dashboard indicator again showed low pressure in the same tire. Over the next three days I had to refill the tire with air - using my own money - and worrying about whether it would maintain the pressure. I was in a remote area without an available mechanic and didnt want to lose another days vacation getting a new tire, so I just continued to refill the tire with air. The second day a new dashboard indicator said low battery in the key fob. When I returned the car and explained the issues to the representative, she said shed go check with her manager to see if my fee could be refunded given my experience. The manager said theyd only reimburse for the air pump if I had receipts. Who gets receipts for air pumps at gas stations?! And not a word about their being sorry I had to deal with these problems with their poorly maintained car. I would not rent again from Routes at any price. It was not worth the hassle or worry.

This company didn’t hold the EU law of notifying customer, charged the rent amount for service that never find place and at customer service escalation center I get useless replies regarding the company’s policy that disregards the law of EU.

They explaining that they did the action, but they can’t prove it.

Even with the proof on my hands that they broke the law, they refuse to refund me back.

It is not about amount I lost, but more likely amount I infest into a wrong company with the wrong culture, value and missions. The companies like this should not be allowed to make business!

A car reservation was made through Wisecar website, and the car rental provider cancelled the reservation because i don't have a credit card, knowing that it was mentioned on Wisecar website that they accept Debit and Credit cards, and now they refuse to refund my money knowing that i have a printed note from Fox company (the rental car office) asking the website to issue a refund for me because they are the one who can cancelled the reservation not me.

Knowing that i have a valid US driver's license and Car Insurance

Location of the issue: Las Vegas

Date of the issue: Oct 22, 2023

Booking number: [protected]

I used this 3rd party rental car company to make a reservation for a vehicle on Aug 2 2021. The company has refused to refund my money. They told me to contact Budget rental car that they had already paid Budget rental car then budget told me to contact wisecars because they cannot issue a refund I've been given the runaround and I am completely dissatisfied and have not received a refund the amount was $384 I would like resolution immediately either a full credit or a refund to my credit card which I can show proof of I was unable to rent a vehicle because of a credit check when I arrived at Budget Rental Car in *** at the airport location

I reserved a car rental for my husband to be picked up in Atlanta airport (ATL). He followed the instruction from the confirmation email explicitly with voucher in hand. Dollar car rentals did not honor the voucher and he was left WITHOUT a rental. In order to secure a rental it would cost us significantly more and it was unplanned - Undue stress as a result of this unpleasant situation. This is horrible customer service, deceptive practices when the car rental companies aren't partnered to accept these transactions, false advertisement as the product paid for upfront was not received. This scenario causes added stress to an already stressful situation of traveling.

I rented a car in *** through wisecars.They charged about 30% at advance and then sent me a confirmation.Although verifing twice with their customer service that the booking was confirmed, upon arriving to the rental office, the desk worker said he has no resarvation for my name at all!Morever he said it always happens with that site (which charges at advance and not making any resarvation!)To make things worse,there were no other available cars for the last minute (tried some more agancies) and my vacation was basiclly ruined.All the hotels outside town were allready booked, as well as tickets to the castles,museums and so on.I lost *** amounf of time and money, and all the customer service suggested was a refund (which I shouldnt even been charged for at the first place, and not even sure ill get as it still wasnt processed).

HI ComplaintsBoard.com, I rented a car through Wisecars for pick up at Denver Airport on March 12th. Booking reference number is ***. After 2 days, I returned the car due to a mechanical issue. I asked for a replacement but Thrifty could not accommodate as I booked through a third party. I returned the car and was advised by a Wisecars associate to book a replacement vehicle through their platform - which I did, booking reference number is *** - and they'd begin the process of refunding me for the unused days of my original booking. I am looking for a refund for the unused days of booking reference: ***. I've gone back and forth with Wisecars support and they haven't been able to resolve the issue. I was advised to rebook through the Wisecars platform and I did. As it stands, I have paid for two rentals through Wisecars, which is not fair.

I rented a car for one week (from Nov 11 thru Nov 17) via wisecars.com (the name on the reservation is ***, my girlfriend). The rental company assigned to the booking was Carwiz and the pick up time was 12pm in ***, . However, because the flight was delayed, I arrived at the pick up location at 2pm. They told me at Carwiz they had logged the booking as a no-show and they didn't have cars available. I requested a refund but they told me I'd have to obtain the refund via the company that I used to rent the car online, Carwise. When I contacted Carwise via telephone they told me that because I had arrived 2 hours late I wasn't entitled to a refund. I told them that I could understand being charged a fee of some sort but not the entire week of the booking which was $296.96. I appreciate any assistance you can provide me so that I can obtain a refund. Kind Regards

Company is a broker for rental cars. Booked a car with them. Paid up front & they sent a confirmation email that stated "you can relax, you're guaranteed a car upon your arrival." We arrived in the city we traveled to & we had an email from Wisecars instructing us to go to a specific rental agency. We waited in line for almost 2 hrs. where we were informed there was no car for us...unless we paid to upgrade to a higher level vehicle for an additional $90 plus tax. After 6 or so emails back & forth with a Wisecars customer rep, they basically refused to even attempt to make things right. Several excuses were given & blame was placed on everyone else even though our initial agreement is with Wisecars. I want a $110.59 refund from them for the upgrade plus tax we were forced to pay because the car they "guaranteed" us was not there. Broken promises, lies & excuses is all we received from Wisecars.

started out to rent car for a week 7/18 to 7/25. Got rates from wisecars.com. Price accepted. Paid amt. $459.84 up front and remainder due at rental agency. On form for payment, option credit or debit. I chose debit, and charge went through. Receipt said THRIFTY[DOLLAR] at JFK. Went to airport, waited about 45 min. Got to counter and rep said there was no cars available. said it had to be booked 24 hours ahead[booked same day]. I had given my card and ID After, she said that it has to be a credit card used. wisecars site, my options were credit OR debit and they accepted my card and took money. I didnt know who the car company would be until after purchase. I asked the rep how to get my money back. She said that their company does not take money until car back-check vendor. called numerous times, spoke with rep from wisecars. told me waiting for word from thrifty. MADE 3WAY CALL WITH BOTH AND EXCUSES, RUDE, HUNG UP. Said 'no show' [untrue]. Not entitled to refund.

A car rental was purchased through Wisecars on (Reservation #***) Jun 27th for a trip to *** planned for 7/17. We were paired with the *** rental car company.When we went to pick up the vehicle on 7/17, *** refused the rental very politely due to a policy at vehicles at the particular location could not leave the state of Illinois. They provided a receipt saying their services were denied and that we nor Wisecars would be charged.I contacted Wisecars immediately on 7/17, 10 mins after refusal by *** and they said they would look into it. On 7/26 they refunded 50% of the charges, because "they were charged by ***" and so I wasn't eligible for a full refund. I then pressed for a receipt proving they were charged and they quickly changed their minds saying they weren't charged but that I was a no-show and so I wasn't eligible for a refund, when I had showed up and was refused due to a *** policy that wasn't available for review prior to showing up for the vehicle.

I booked a car for a week (6/26 - 7/3) at Salt Lake City airport with Wisecars. I prepaid the full amount of $516.70 on 5/31. Wisecars sent me a voucher for the car rental with Thrifty car rental company. When I reached SLC airport car rental center at about 4;30 pm, the Thrifty counter was closed. So I called Wisecars but no live person answered. I then called Thrfity. The representative who answered said to hold on as she will call the local, SLC airport Thrifty counter. She came back to say the they were closed as everyone had gone home! I asked how can that be since i had a car reservation. She said that sometimes the cars are not returned on time and they may have run out of cars so that they went home. Fortunately i was able to get a car from Avis for which i paid more. I called Wisecars on Monday and told them what happened. I also sent an email. I just received an email that i did pick up the car. This is patently false. I want them to refund the money I paid.

I booked a car for a month (7/10 - 8/7) at Salt Lake City airport with Wisecars. I prepaid the full amount of $1444.03 on 7/2 at 11 AM. Wisecars sent me a voucher for the car rental with Thrifty car rental company. When I reached SLC airport car rental center at about 10 AM, the Thrifty counter was closed, and instead a Dollar rep was managing both Thrifty and Dollar customers. 2 hrs after getting in line at 12:19, the rep stated they did not need to see my voucher, stating they could retrieve the information with my driver's license number, and I was charged the full $1444.03 amount although I explained I had prepaid. I was unable to pay this amount again with the same credit card, given my flight purchase on top of initial voucher purchase, and instead used a different credit card to rent the same vehicle ($551) for a week, which I returned on 7/17. I've contacted Wisecars on 7/2, who stated they need to contact Thrifty, and have not provided timely updates since then.

I booked a vehicle with wisecars to pick up on AUG 18 @10:00am af MAN airport. 3 days before my flight they emailed me a voucher, I rang them and explained I would be late due to flight delay and would pick up at 16:00 instead. The woman told me Id need to pay more, despite it being less time, I advised wed discuss at the counter and review. They sent an email, which turns out is the wrong email address that services all of ***. I arrived in MAN as stated at 16:00 to find theyd given away my car because Id arrived late, I showed Ace the email and they laughed and said yeah but look at the email we sent them this email is not for delays, contact the local office directly for any delays or amendments that they sent back to Wisecars. They had no vehicles left to offer me. Wisecars were rude and unhelpful. I then had to get an Uber 34 GBP and then had to find another rental at 616 USD, leaving me out of pocket by over 350 USD. Due to their gross negligence they should cover my losses

Hello, I have filed a complaint with ComplaintsBoard.com before (#***) on the same issue. It took Wisecars almost 3 years to finally acknowledging their mistake on a wrong pricing that was giving me online and they actually wrote to me on August 13 to ask that I fill out a form for reimbursement, which I did right away. I also received an email from you with a link to close the complaint. I clearly stated in the closure of the complaint that I felt like Wisecars was doing this just to make me close the ComplaintsBoard.com complaint, and that I would have preferred to receive compensation before closing the complaint.Sure enough, I haven't heard back from them since, after I have provided personal info, including bank account information for reimbursement. I wrote inquiring the status of the claim, and they just replied saying they did more investigations and that *** is the guilty party as far as they are concerned, and that they are waiting to hear back from ***! 3 years that we have been waiting !

On 7/23 I pre-paid $635.00 on a debit card for a rental car via Wisecars on Kayak.com. The car was supplied by Thrifty. I confirmed that debit cards were accepted as payment at this location. Upon my arrival on 8/3 I was asked for ID which I provided and a credit check was run to qualify me to use debit card. Equifax didn't approve me renting a car with my debit card based off my score of 690 and I was unable to rent the vehicle. Wisecars used this same debit card to charge me for the rental service in full that I was never provided. The Thrifty associate informed me that I would get a refund or voucher and to call Thrifty corporate, Thrifty then referred me to Wisecars. Wisecars refused my refund stating I did not provide a credit card for the rental. I paid for cancellation protection and asked to cancel w Wisecars after being denied the rental. I filed a claim with B of A and the bank denied my claim stating WiseCars had proof I was a NO-SHOW and not eligible for a refund.

Aug 23, 2021, 18:20 GMT+3 To whom it may concern,I went to pick up the rental car from thrifty on August 22. Thrifty car rental told me that my Debit card is not valid and thus I cannot rent a car. I dont have a credit card and is unable to rent a car. I have also purchased cancellation protection. Please cancel reservations. Please return my money back to my Debit credit card.Thanks,*** Sent from my iPhone On Aug 20, 2021, at 8:02 AM, Wisecars Support wrote: Dear *** ,We are sending you the voucher for your upcoming rental. Your Thrifty reference number is J8573924735.ACCESS YOUR VOUCHER HERE Take the time to carefully check your rental details and any supplier-specific information on the voucher, such as directions and phone numbers. Check the opening hours before pick-up to avoid any surprises. If something is unclear, or if there are any issues, contact us as soon as possible. Please note that only t

I needed a rent a car to get to work due to my bus schedule not picking up near my home due to Covid 19. I used Wisecars.com to rent a car and was told I would not need anything else to pick up my car except for a recent bill and check stub which I provided. When I arrived to Ace Rent A Car I was told that locals who get long rentals would have to pay an additional 400 dollars due to them not know if they would be shutting down soon. I politely declined and they cancelled. I called Wisecsrs and was told I would be getting a refund. This was Friday 3-20. I made the reservation on 3-19. As if now my card has been charged in full and any attempts to get a refund has been met with stiff resistance. I've been told I didnt make the 48 cancellation time which is not true. I've been told I didnt provide a credit card when I was told I wouldn't need one by the original rep whom I spoke with on 3-19. I feel like I've been scammed and I need my money back. Now is not the time to have a company refuse to pay back a customer for services they did not provide. Also if Ace Rent a Car didnt charge ne for renting the car what gives them the right to take my money even after I called to cancel? I why didnt they tell me all this circumstances when I called on 3-20 to cancel? I was told I would be getting a refund. It was only after I was charged did I call and complain. This company is shady and I want my money back.

Booked a trip for December and canceled in the beginning of October. No where has it said that I won't get my money back unless I wait too long but I am well within the window period. I got the following response: With this note we confirm that your booking has been cancelled. IMPORTANT INFORMATION ABOUT REFUNDS AND FURTHER ASSISTANCE We would like to reassure you that we guarantee a refund for all bookings that are cancelled. The rapid spread of coronavirus (COVID-19) around the globe has caused the annulment of most travel plans which has led to many cancellations. This however does not in any way mean your money is lost - the funds will be added to your MyWisecars account as rental credit. You can use this for your future car rental bookings through us. This rental credit is available to you until we are in a position to issue a refund. Log in at *** with your email address and go through the usual booking process. Check the box regarding the rental credit above the payment information. To see, how much rental credit you have left click on My Profile. You can only use rental credit to pay for the prepaid amount. The pay locally amount must still be directly paid to the supplier. Some clients have found it easier if we create the booking for them and use their rental credit for it. If that's what you wish, send us the link of the offer you're interested in. We are expecting your refund to be solved in the 1st quarter of next year the latest. We are relentlessly working to make the refund as soon as possible. We highly appreciate your understanding in these difficult times. If you have any questions about the refund please do not hesitate to contact us. We thank you for your patience!