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Purchased a $4K kitchen aid refrigerator in 2021. Ice make went out in mid 2022. Had the ice maker replaced, had the water supply valve replaced twice and the appliance still doesn't make ice or dispense water. 5 months later I was told I can purchase an extended warranty through a subcontractor repair company for a monthly fee, that can be cancelled at anytime! Didn't make much sense to purchase an after the fact warranty only to be cancelled if the repair was successful. Reluctantly I did and that's when the fun started. All the information provided by Whirlpool's customer service was incorrect such as timely repairs and replacement of like goods if repairs are not successful and the fees for this "magical" warranty doubled with a one year minimum contract.
We had a Samsung refrigerator for 16 years prior to making this awful purchase.
No one has been able to figure out what is wrong with this unit, but I did. It is a defective product and I will never purchase any of their appliances again! I strongly recommend staying away from fancy looking pieces of junk disguised as reliable appliances.
Desired outcome: Start making good products again and repair or replace my refrigerator.
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To begin with, we're very sorry that you've experienced any difficulties with your Whirlpool family refrigerator. This is by no means typical but, as we know, anything can run into problems.
We're also sorry you had a problem with this service contract you agreed to. It's always a good idea to read any contract before agreeing to its terms. Unfortunately, whereas this is a third party program, we have no control over it.
We'd love to assist you getting it repaired. Contact Kitchenaid customer service at /800 /541 /6390.
Please let us know if that doesn't resolve your issue.