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Rudeness and Professionalism
My parents are in their late 70’s and I had given my mother some money to purchase me some food while her and my father went to eat. My mother made two purchases and specified to make my order later so that it would not be cold. Instead, they made the order first, taped up the bag, and told her that it'll be fine because she taped up the bag. My parent...
Read full review of Wendy’sFood from Glennway OH location
My name is Jason, and I visited the Wendy's at 6243 Glenway Ave Cincinnati OH. I was there on Sunday 9/17 around 430. After placing my order, I was told to pull up and had to wait around 10 mins for order to be ready. Our food was cold and dried out. The nuggets and fries felt like they were over an hour old and the crew member that brought it out to the...
Read full review of Wendy’sMy whole order
We went to Wendy's on September 16th 2023. I waited for my order for 30 minutes before I decided to ask what's taking soo long I orderd 3 #3 (10 piece nuggets) And I did not receive a receipt to proof of my order. The man that was working just said well mam u ordered 3 10 piece nuggets that's what taking so long as he had a bag of frozen nuggets in hi...
Read full review of Wendy’sShe need to be let go just run the camera back
The manager told me she throw my food on the floor also called me a Hoe wouldn’t give me my money back also call the police on me to get me Trespass off the premises it happened around 9:30 PM I need you guys to run Camera back to see how she treated me also letting People come inside the building when their doors are closed. [protected] Diana McCant
Read full review of Wendy’sUnable to get a refund
Today's Saturday, September, the 16th at 4:20 PM. Place the mobile daughter when I arrived. They told me their frosty machine was broken, was unable to receive 2 of my frosties and unable to get a refund. They said they don't have the ability to give one since it was a mobile order even though it's on my credit card which I have in my pocket. They should be able to refund the card here at the store. I would have canceled the whole order. But was afraid I would have lost $50 from you.
Please contact me at [protected] or [protected]@gmail.com
Desired outcome: I would like my money returned.
Taco salad
On 09/11/23, at approx 545pm, I ordered a Taco Salad through the drive thru window; when I got home (approx a 20 min. drive), I found that all I had was a plain tossed salad with a container of salsa and two packets of sour cream. There wasn't any of the "famous, hearty chili" as listed on the menu and there weren't any tortilla chips. When I tried calling...
Read full review of Wendy’sLarge chili
I ordered a large chili through your drive through location at 5525 Chinden Blvd. in Garden City, Idaho on Thursday, September 7th about 12:15pm. Upon inspection once arriving home, I noticed a lower than normal helping of the chili. Please see the attached picture. I received no receipt in my bag. I immediately attempted to contact the store, but the phone...
Wendy's breakfast
Went into regina saskatchewan wendy's on north albert st. August saturday 8 I believe, was the saturday of the labor day weekend... We live 1/2 hour drive to regina.. I wanted wendy's breakfast bun... So good.. My husband, a big eater asked for 3 breakfast wraps... We were informed they only had 2 [protected]@ one sausage patty... While we were waiting 3 people came in @ wanted breakfast... They left when they were told, no eggs... This is not a good look on you wendy's... My breakfast bun came with no tomato or lettuce @ a dry bun... How does a fast food place run out of eggs... Didn't anyone notice the night before when u closed for the day...
Desired outcome: Hopefully keep all Breakfast Supplies on hand... This no eggs or sausage patties will not keep your standing in Breakfast ... People will just return to Micky D'S for the breakfast u can't supply...
Overcharge on Combo and GM refused refund of difference
On 9/9/2023 @ 12:36 pm eastern at the Wendy's in Clio Michigan. Bought the Spicy Ghostpepper Ranch Meal and upgraded to a Lemondade for 50 cents additional. The menu board listed the price of the combo as $9.68 (I have a photo for proof). The price charged was $10.98. Asked for the refund of the difference and was refused. Tyler Davis, GM at that location...
Read full review of Wendy’sBiggie bag with double stack sprite no ice and summer strawberry salad
On Wednesday 9/6/2023 at 11:06 I came through the drive thru to order lunch for myself. I ordered a biggie bag double stack sprite no ice and a summer strawberry salad $14.08 was the total. I get to the window and paid. No receipt was given nor put in the bag I used my bank card.I received my food and drove away I reached into the bag to start eating my food and everything I touched was cold from the fries to the bun on the burger. I opened my sandwich all to find a piece of plastic hanging from the sandwich. Picture was taken. Omg. Needless to say I got rid of everything except the salad that was cold. It really wasn’t busy when I came to the restaurant. Very disappointed with Wendy’s.
Desired outcome: I would like a refund and replacement of my food. I was on my way to work so I could not return back to the restaurant. I would appreciate a response on this matter. Thank you in advance
Customer service
I go to this Wendy's often never had a problem. but I went in around 4 pm to order and stood there for 5 minutes and there were nobody waiting to order just me and also 6 people behind the counter two were cooking but the other four were standing around one was working the window. but nobody said anything like we will be with you in a minute but stood...
Read full review of Wendy’sfood / store
Wendy's 10401 US Highway 441 Leesburg, FL 34788 [protected] My friend & I stopped in at the above Wendy's on 9/2/2023 around 1 PM; she paid for my lunch & used coupons. Mgr allowed us to use 2 coupons on same order. We were dining inside but when we walked into store & I noticed how dirty it was; when you walked across the floor your shoes stuck to...
Read full review of Wendy’sManager.
I went to Wendy's in Hazel Green Al. this morning at opening. Date is 8/31/202. I ordered coffee and was informed that they didn't have coffee. So I pulled off and went to another store. On my way back I noticed a gentleman I know waiting to pull out of Wendy's. I stopped and spoke to him and noticed that he had coffee. This was 10 minutes after I went through. Well I really don't appreciate the manager lying like that. She's very rude and unprofessional. And this past Sunday I was told they were out of bisquits at opening. I think they are profiling people. Wendy's will never get my business again.
Desired outcome: I see no outcome except them shutting down.
A $6.19 hamburger, no bread, no cheese, nothing in a plastic box. Why did this cost so much?
I have celiac disease. I cannot eat wheat, thereby I cannot eat rolls or bread. I ordered just a plain hamburger, nothing else. The burger was placed in a plastic box. I was with my daughter. We bother ordered a baked potatoes & drinks. She ordered a deluxe Jr cheeseburger that was only $2.59. Unfortunately I looked at the receipt when I returned home...
Read full review of Wendy’sOrder
I ordered a bacon and cheese potato and a medium coke. I ate 2 bites before i stirred my potato to mix the cheese and bacon together. I discovered a worm more like a centipede was in my potato. It was hard as it was cooked/ baked in the food.
The manager was so rude to me and I'm very understanding but I have a weak stomach and it was very unappropriated to treat me that way.
Management (Ms. Pamala Bennett)
My son was former employee at this location so he decided to go back. Well management had changed so things were different. First of all he did not interview since he was former employee but he was working the grill. When he was told to come in Ms. Bennett allowed him to work but he has ADD and he was having a panic attack from rushing so he spoke with...
Read full review of Wendy’sFly in food & terrible service
Sat in the drive through line 5 minutes and called the store no answer of course. Then they came to the speaker and the car in front of me ordered. Pulled up to the speaker and waited another 5 minutes. Said hello. A young lady said hold on a minute about 3 minutes passed before they came back to the speaker. Once we ordered and pulled around the car in front of me was still waiting at the window. In all it took over 20 minutes to get my order with just one person ahead of us and my food has a fly in it and the rest is cold! Im so pissed right now. RIDICULOUS This is the second time. I’m done with this store and wouldn’t recommend it to anyone.
Sanitary conditions
On August 24, 2023, I ate at Wendy's on 7515 Niagara Falls Blvd., Niagara Falls, NY. For the first time ever, I had a sandwich that was not up to past experiences, but what I want to complain about is the sanitary conditions at the restaurant. I wanted to wash my hands. The water in the bathroom didn't work. There was NO water. I had to use the sink in the men's room. In both the Ladies and mens rooms, the floors were absolutely filthy. Up to a height of about 4 inches, there was filth and mold on the walls from the floor up. I complained and was told "we can't fix the water". Ok. The person I complained to was working with cash bill that she was feeding into what appeared to be an electronic safe. She later used the bathroom. To think people working with food are handling money and using the bathroom WITHOUT washing their hands is totally alarming.. I was nearly sick from the experience and will not eat at that particular restaurant in the future.
Desired outcome: Deal with the management at this outlet to ensure that sanitary conditions are up to high expectations. I have always judged a restaurant by the cleanliness of their bathrooms. If this is not addressed I shall report it to Public Health.
Poor Service
Nobody to take orders. Refused cash. Had to order from kiosk and pay with card. Do not have store number as we left and went someplace else to eat. I am very disappointed in the lack of service. I also called the store several times to get the store number and kept getting hung up on. We spent 35.00 at the other restaurant (not another Wendy's) and spoke with two other people who had left Wendy's due to their lack of service.
Desired outcome: I would like an apology and a reason for the total lack of service. Wendy's is one of my favorite places to eat. Please don't go by way of Subway and get swallowed up by some other company. My name is Susan Bowers: [protected]@tampabay.rr.com
acknowledge customers when they come in to the store
I have been into the Wendys at 6335 Allentown Rd Camp Springs. MD 20748 several times and every visit I have been in there I end up leaving going to the one Clinton for service. This is unacceptable for retail workers . I have worked in retail for over 30 years and I know customer service. And they definitely don't have they will look at you and not say nothing like you are invisible. So I will not give them my money
Desired outcome: you decide
About Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click down if you have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click down if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click down if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click down if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click down if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click down if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click down if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s address1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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