Wendy’s reviews and complaints 1
View all 1738 complaintsWendy’s - Overcharge on Combo and GM refused refund of difference
On 9/9/2023 @ 12:36 pm eastern at the Wendy's in Clio Michigan. Bought the Spicy Ghostpepper Ranch Meal and upgraded to a Lemondade for 50 cents additional. The menu board listed the price of the combo as $9.68 (I have a photo for proof). The price charged was $10.98. Asked for the refund of the difference and was refused. Tyler Davis, GM at that location, said the $10.98 was the price and the only thing he would do is return the food and he would give us the whole combo price paid (including the drink) for a total of $12.17 with tax (which is again overcharged because we were taxed at the incorrect amount). We said no and were going to contact the better business bureau, which we have already done. He said fine and have a nice day. What a joke. Got home with the meal and it was not correct either. Never felt so insulted. They would rather waste the food than refund $1.30 plus tax. Someone needs to follow-up on this. My email address is [protected]@hotmail.com.
Desired outcome: Refund of difference plus tax, their board fixed and a refund of the combo because it was also incorrect. Also, need training the the so called GM, Tyler Davis.
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