Wells Fargo review: Fraud and claim dept

I called Wells Fargo for fraud going on live time with my account. I was transferred to Fraud dept.

The guy/woman I think named Ashley verified the claim was submitted by CS.

Told me a new card was being resent to me as we speak and it would be 7 days.

He told me I could go into the bank and write a check to get money and survive until the card arrived.

I told him the criminal illegally wiped me out and I have a negative balance. A hot check was illegal. He told me nothing else could be done because the transactions were still pending. I asked why would they allow the transaction to post and give the criminal my money but make me suffer vs. stopping the transaction before posting it. No Answer.

I asked again and he loudly spoke over me; so I loudly spoke over him to ask my question a 3rd time. I know they can reverse a transaction because they instantaneously did for one by the criminal today.

He told me I was rude and asked if I wanted his help. I said yes I do, but if you are not going to answer my questions then get me your manager or boss. He again yelled that I spoke over him.

I told him I had to speak over him because he would not shut up and answer my questions. I asked to speak to his boss then told me the conversation was over and hung up.

I called back and spoke to Mae who read from a script and repeated stated the claim was processed and Fraud is handling it.

The same fraud dept that hung up on me? I’m supposed to trust them? How does an elderly person with medical needs; no means of money or gas or food/water survive while they play thumb wars for 10 days. Again, I was told the claim was processed and they are working on it. So I asked the same question; why would the first guy tell me to go to a bank location and write a check off an account with a negative balance after someone wiped out my account down in Houston? Does Wells Fargo want me in jail? Is this how they treat all customers who call to report fraud? They simply hang up on us instead of helping?

So now I have to wait 10 days with zero money; no food; no gas; no means of survival because the Fraud and customer service groups at Wells Fargo refuse to answer or help me other than tell me to wait it out.

If this is how Wells Fargo treats customers, much more a 30 yrs. long time customer such as myself, then I am leaving to go elsewhere.