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Web.com Group, Inc.

12808 Gran Bay Pkwy, West
United States - 32258
Customer Care
1-800-338-1771 0 0
(904) 880-0350 0 0
Web.com Group, Inc. provides a full range of Internet services to small businesses to help them compete and succeed online.
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Web.com Complaints & Reviews

Web.com - Billing and service

Posted: 2015-10-25 by    nsst
Complaint Rating:  0 % with 0 votes
I received a free trial of this over 2 years ago - I chose not to purchase the service but have been unable to get it cancelled since. I have been billed for 2 years and there is no way to cancel without cancelling my credit card or paying my bank to block them. When I have called, they have...

Web.com - Dishonest, underhanded and unreliable

Posted: 2015-09-28 by    philday
Complaint Rating:  0 % with 0 votes
This company is very dishonest, underhanded and unreliable. Their pricing was extremely deceptive so when I figured out what the cost really was I tried canceling my hosting.

I first tried calling them to fill an complain form by log in to my account. Nothing happened since.

Web.com - England, Greater London, London| - Non-existent service I'm being charged for

Posted: 2015-09-02 by    Terence Bly
Complaint Rating:  0 % with 0 votes
About a year ago, I was thinking about building a web site. I went on web.com, paid a couple of dollars to access the site or whatever, then decided to go with another web build company. Web.com have been charging me around £18 for doing...absolutely nothing. These people are crooks, there...

Web.com - Shabby Service, unprofessional, very slow

Posted: 2015-08-26 by    Reviewer48274
Complaint Rating:  100 % with 1 votes
I employed web.com to make a professional site for me; If you dislike the web page and want to change it the "modifications team" take 5-7 days (supposedly) to make those changes. If you have one little request for a change it takes another week. I think it takes longer than that but... They...

Web.com - Fraud company

Posted: 2015-08-20 by    Reviewer73293
Complaint Rating:  0 % with 0 votes
They are awful, unprofessional, rude, evasive, a whole bunch of lairs who promise a lot but fail to deliver. They won't forget to charge your credit card though. They would intentionally do everything to put you out of their "grace" period range to use it as a reason to deny you...

Web.com - Indiana, Noblesville - Utter Failure!

Posted: 2015-08-02 by    AEvans11101
Complaint Rating:  0 % with 0 votes
Web.com is a failure for my business and parasite to my account. I signed up in January and checked "Perfect Privacy", got side tracked, and never took my site live. Last weekend, a shakedown artist contacted my personal email threatening to create a porn site with a similar domain (.com vs....

Web.com - You sign up, then they use your info to harass you!!!

Posted: 2015-06-26 by    Kbelchere
Complaint Rating:  100 % with 1 votes
I received an email offering me some kind of special that included a free domain name. I signed up and within hours, I started receiving emails from everyone and his brother. I mean 15-20 a day. They even texted and called me. I was shocked that a company would so blatantly, unabashedly use...

Web.com - Outright fraud

Posted: 2015-06-11 by    Gordon Bell
Complaint Rating:  0 % with 0 votes
I am a senior citizen in my 70's, so I'm kind of dependent on my wife, who works most ever waking moment 7 days a week. She had more serious priorities and at the same time shielded me from all finances. So, on Saturday I answered the phone call from Web.com who told me they were denied...

Web.com - web.com refuse to cancel if you do not

Posted: 2015-06-08 by    Sunshine Cruises
Complaint Rating:  0 % with 0 votes
my response to them via mail
Good Day

It appear as if you deliberately continue with your “scam” by forcing a person to phone, which informed you that it incur further cost.


Why did you not use...

Web.com - cancellation

Posted: 2015-06-03 by    Raymark
Complaint Rating:  0 % with 0 votes
I'm trying to cancel my subscription with web.com, but their website is not allowing it, there's no cancellation button, it's indicated that I need to contact one of their support, I already did, I ask them to cancel my subscription and I got no response. This is totally ridiculous!!...

Web.com - Ongoing unauthorized charges to credit card

Posted: 2015-04-28 by    Suzie697
Complaint Rating:  0 % with 0 votes
Do not fall into their trap! Web.com has made ongoing unauthorized charges to my credit card. Do not fall for their listed prices on their site; the hidden information is in their "services agreement" about how much they are really going to charge you, which for me has been:


Web.com - irregular charges on debit card, refusal to give receipt, difficulty canceling and transferring domain

Posted: 2015-03-03 by    caroldoc
Complaint Rating:  0 % with 0 votes
I got this website domain + builder + seo services in october 2014. Never got one single customer support email answered (Tried over 15 times in different times) .
I was getting irregular monthly charges in my debit card from this company, but no matter how hard i tried to ask for receipts...

Web.com - Billing

Posted: 2015-01-29 by    Angelou
Complaint Rating:  0 % with 0 votes
I want to warn consumers of this site. Web.com .They misrepresent their web creation site in regards to cost. I was told that the base fee for my web page, which I created myself was only $3.00. They have been charging my credit card $27.00 for the past 5 months. I was told that I cannot get...

Web.com - British Columbia, Surrey - Scam pricing

Posted: 2015-01-23 by    Weir outdoor
Complaint Rating:  0 % with 0 votes
Don't use web.com! They are just a scam company. All they do is try to take your money by scam pricing on their ad and listing. Don't trust they say cheap monthly charge. They are surely increasing it after a month. I signed up for $5 web hosting and a month later, I got $40 bill....

Web.com - Charges for Website and Marketing Services Never Used

Posted: 2014-12-29 by    Kirklantis
Complaint Rating:  100 % with 1 votes
In April of 2013 I was contacted by a sales associate at Web.com asking me if I wanted to add a website to my domain that I had sitting empty. He said it was risk free and that if I didn't like it I wouldn't have to use it. So, I agreed to try their web template and explained what...

Web.com - Ohio, Toronto - Continue charging after cancellation

Posted: 2014-12-25 by    KrisBooks
Complaint Rating:  100 % with 2 votes
When I created my website with Web.com in August 2014 the monthly charges as per their website was CAD $2.95. Then in November I realised that they were charging me $22.95 per month and when I enquired it with Web.com support centre, I was told that only for the first month they rate was $2.95...

Web.com - Crooks!!!!

Posted: 2014-10-14 by    Apex Pest Management
Complaint Rating:  0 % with 0 votes
Flat out stole my company website domain name and are putting it up for auction!!! THIEVES!!! I signed up for hosting only and found out 8 months into it they had charged me $29.00 per month for a service that was suppose to be $6.00 a month. I demanded a refund for the over payment and they...

Web.com - Unauthorized credit card charge

Posted: 2014-09-18 by    mehill
Complaint Rating:  0 % with 0 votes
Mastercard alerted me of a potential fraudulent charge by web.com. I had never heard of the company, so i called web.com to explain the situation and ask for more information. Despite the apparently fraudulent nature of the situation, the web.com customer service representative repeatedly told...

Web.com - Fraudulant overcharging

Posted: 2014-07-29 by    Ashrocks
Complaint Rating:  0 % with 0 votes
Web.com charged me for the services i didn't opt for. And for two consecutive months they have been charging me $35. 89 and i wasn't even aware of it. For this reason my account went to overdraft and i had to pay for the unplanned overdraft charges. They had charged me full on with...

Web.com - Iowa, Iowa City - Website

Posted: 2014-07-23 by    TShawn
Complaint Rating:  0 % with 1 votes
Web.com is a scam! I paid a fee for basically a face sheet. Nowhere does it say or have I ever given authorization to automatic debit my banking account. The customer service representative told me I received numerous emails which I did almost 70 of them into a half months. Most were all advertising...

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