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Web.com Customer Care Service

Web.com Group Inc.

12808 Gran Bay Pkwy W
Jacksonville
Florida
United States - 32258

Customer Support Phone Numbers

Fax:
+1 904 880 0350 0 0
 
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Web.com Complaints & Reviews

Web.com / Monthly internet service

Mc
MCBohn on 2016-05-23
When I signed up for a new domain, the contract of $32.95 that I apparently agreed to was totally hidden under a little question mark with a pop up menue that could hardly be seen and the contract they emailed me at the time of the first billing had no mention of a monthly charge of...

Web.com - Florida, Jacksonville / Web.com-Ignite

Cl
Claude Dill on 2016-05-05
When I renewed my domain with network solutions on 4/22/16, I was sold a free special of ignite for 99.95 thru sister company-web.com. I called the same day and cancelled it. I was charged for it and they would not issue credit.I have contacted both network solutions and web.com several...

Web.com - Florida, Jacksonville / Unauthorized charges

Li
Likaaaw1 on 2016-04-18
This site is terrible, they stole my money and now they say that they are innocent! Liars! When I found Web I decided to give it a chance so I provided my credit card details and subscribed. Their service was nice and I was very impressed. But later I decided that I don't need Web anymore...

Web.com / Incredibly annoying

Re
Reviewer28513 on 2016-02-11
I expressed online interest in setting up a website. Immediately, I realized the service was not for me. They emailed me incessantly. I responded to their assault with all the normal procedures- unsubscribe, email back, and eventually contacted them directly. They responded by phoning me...

Web.com - Colorado, Denver / They didn't cancel my account when I requested

Kw
kwebbgalarza on 2016-01-03
Web.com owes me a refund of over $1200 and has yet to respond to my claim! I was playing around with a few different sites online and saw that web.com had a site for $3.12. I set up a couple in order to try out a few different option and then forgot I had even set it up until a few month...

Web.com / its a scam

Re
Reviewer96294 on 2015-12-14
they advertise hosting for $0.50 a month but after 1 month they started charging you $14.95. To cancel your account you need to call them, and they make you wait hours and hours They are crooks, I hope the police close them down. Please see the following below...

Web.com - Florida, Jacksonville / They have caused damages

Sn
On or about October of 2014 I ordered a new web site from Web.com, at www.snakebyteproductions.com . Approximately 1 year later, around October 2015, about 6 to 8 weeks ago, I contacted Web.com to "update and modify my website, and add an ecommerce platform" They recommended that I...

Web.com / Billing and service

Ns
nsst on 2015-10-25
I received a free trial of this over 2 years ago - I chose not to purchase the service but have been unable to get it cancelled since. I have been billed for 2 years and there is no way to cancel without cancelling my credit card or paying my bank to block them. When I have called, they...

Web.com / Dishonest, underhanded and unreliable

Ph
philday on 2015-09-28
This company is very dishonest, underhanded and unreliable. Their pricing was extremely deceptive so when I figured out what the cost really was I tried canceling my hosting. I first tried calling them to fill an complain form by log in to my account. Nothing happened since. I then tried...

Web.com - England, Greater London, London| / Non-existent service I'm being charged for

Te
Terence Bly on 2015-09-02
About a year ago, I was thinking about building a web site. I went on web.com, paid a couple of dollars to access the site or whatever, then decided to go with another web build company. Web.com have been charging me around £18 for doing...absolutely nothing. These people are crooks, there...

Web.com / Shabby Service, unprofessional, very slow

Re
Reviewer48274 on 2015-08-26
I employed web.com to make a professional site for me; If you dislike the web page and want to change it the "modifications team" take 5-7 days (supposedly) to make those changes. If you have one little request for a change it takes another week. I think it takes longer than that but...

Web.com / Fraud company

Re
Reviewer73293 on 2015-08-20
They are awful, unprofessional, rude, evasive, a whole bunch of lairs who promise a lot but fail to deliver. They won't forget to charge your credit card though. They would intentionally do everything to put you out of their "grace" period range to use it as a reason to deny you your refund. Do not ever deal with them. Ever. Ever. Ever.

Web.com - Indiana, Noblesville / Utter Failure!

Ae
AEvans11101 on 2015-08-02
Web.com is a failure for my business and parasite to my account. I signed up in January and checked "Perfect Privacy", got side tracked, and never took my site live. Last weekend, a shakedown artist contacted my personal email threatening to create a porn site with a similar domain (.com...

Web.com / You sign up, then they use your info to harass you!!!

Kb
Kbelchere on 2015-06-26
I received an email offering me some kind of special that included a free domain name. I signed up and within hours, I started receiving emails from everyone and his brother. I mean 15-20 a day. They even texted and called me. I was shocked that a company would so blatantly, unabashedly...

Web.com / Outright fraud

Go
Gordon Bell on 2015-06-11
I am a senior citizen in my 70's, so I'm kind of dependent on my wife, who works most ever waking moment 7 days a week. She had more serious priorities and at the same time shielded me from all finances. So, on Saturday I answered the phone call from Web.com who told me they were...

Web.com / web.com refuse to cancel if you do not

Su
Sunshine Cruises on 2015-06-08
my response to them via mail Good Day It appear as if you deliberately continue with your “scam” by forcing a person to phone, which informed you that it incur further cost. YOU ARE MOST WELCOME TO PHONE ME! Why did you not use the same tactic in the beginning, I was never...

Web.com / cancellation

Ra
Raymark on 2015-06-03
I'm trying to cancel my subscription with web.com, but their website is not allowing it, there's no cancellation button, it's indicated that I need to contact one of their support, I already did, I ask them to cancel my subscription and I got no response. This is totally ridiculous!! This webhosting company is a total scam!

Web.com / Ongoing unauthorized charges to credit card

Su
Suzie697 on 2015-04-28
Do not fall into their trap! Web.com has made ongoing unauthorized charges to my credit card. Do not fall for their listed prices on their site; the hidden information is in their "services agreement" about how much they are really going to charge you, which for me has been: January 2015: $3. 58...

Web.com / irregular charges on debit card, refusal to give receipt, difficulty canceling and transferring domain

Ca
caroldoc on 2015-03-03
I got this website domain + builder + seo services in october 2014. Never got one single customer support email answered (Tried over 15 times in different times) . I was getting irregular monthly charges in my debit card from this company, but no matter how hard i tried to ask for receipts or an...

Web.com / Billing

An
Angelou on 2015-01-29
I want to warn consumers of this site. Web.com .They misrepresent their web creation site in regards to cost. I was told that the base fee for my web page, which I created myself was only $3.00. They have been charging my credit card $27.00 for the past 5 months. I was told that I cannot...

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