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Web.com

Web.com Group, Inc.

12808 Gran Bay Pkwy, West
Jacksonville
Florida
United States - 32258
Customer Care
Phone:1-800-338-1771
Fax:(904) 880-0350
Web.com Group, Inc. provides a full range of Internet services to small businesses to help them compete and succeed online.
 
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Web.com Complaints & Reviews

Web.com - irregular charges on debit card, refusal to give receipt, difficulty canceling and transferring domain

Posted: 2015-03-03 by    caroldoc
Complaint Rating:  0 % with 0 votes
I got this website domain + builder + seo services in october 2014. Never got one single customer support email answered (Tried over 15 times in different times) .
I was getting irregular monthly charges in my debit card from this company, but no matter how hard i tried to ask for receipts...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Web.com - Billing

Posted: 2015-01-29 by    Angelou
Complaint Rating:  0 % with 0 votes
I want to warn consumers of this site. Web.com .They misrepresent their web creation site in regards to cost. I was told that the base fee for my web page, which I created myself was only $3.00. They have been charging my credit card $27.00 for the past 5 months. I was told that I cannot get...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Web.com - Scam pricing

Posted: 2015-01-23 by    Weir outdoor
Complaint Rating:  0 % with 0 votes
Don't use web.com! They are just a scam company. All they do is try to take your money by scam pricing on their ad and listing. Don't trust they say cheap monthly charge. They are surely increasing it after a month. I signed up for $5 web hosting and a month later, I got $40 bill....
Complaint comments Comments Complaint country Canada Complaint category Internet Services

Web.com - Unauthorized transaction after cancellation

Posted: 2015-01-09 by    StevenCSmith
Complaint Rating:  100 % with 1 votes
After cancelling my service over the phone twice they still spam me with phone calls and are charging my bank account with unauthorized charges. Avoid using Web.com at all costs....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Web.com - California, Los Angeles - Misrepresentation

Posted: 2015-01-07 by    Joseph Piror Client of Web.com
Complaint Rating:  0 % with 0 votes
They totally misrepresented their company web.com. Bad customer service, bad seo company and a totally rip - off

Don't take my work for it go to the bbb...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Hosting & Web Design

Web.com - Charges for Website and Marketing Services Never Used

Posted: 2014-12-29 by    Kirklantis
Complaint Rating:  0 % with 0 votes
In April of 2013 I was contacted by a sales associate at Web.com asking me if I wanted to add a website to my domain that I had sitting empty. He said it was risk free and that if I didn't like it I wouldn't have to use it. So, I agreed to try their web template and explained what...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

Web.com - Ohio, Toronto - Continue charging after cancellation

Posted: 2014-12-25 by    KrisBooks
Complaint Rating:  100 % with 2 votes
When I created my website with Web.com in August 2014 the monthly charges as per their website was CAD $2.95. Then in November I realised that they were charging me $22.95 per month and when I enquired it with Web.com support centre, I was told that only for the first month they rate was $2.95...
Complaint comments Comments Complaint country Canada, Ohio, Toronto Complaint category Hosting & Web Design

Web.com - Crooks!!!!

Posted: 2014-10-14 by    Apex Pest Management
Complaint Rating:  0 % with 0 votes
Flat out stole my company website domain name and are putting it up for auction!!! THIEVES!!! I signed up for hosting only and found out 8 months into it they had charged me $29.00 per month for a service that was suppose to be $6.00 a month. I demanded a refund for the over payment and they...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

Web.com - Unauthorized credit card charge

Posted: 2014-09-18 by    mehill
Complaint Rating:  0 % with 0 votes
Mastercard alerted me of a potential fraudulent charge by web.com. I had never heard of the company, so i called web.com to explain the situation and ask for more information. Despite the apparently fraudulent nature of the situation, the web.com customer service representative repeatedly told...
Complaint comments Comments Complaint country United States Complaint category Other

Web.com - Fraudulant overcharging

Posted: 2014-07-29 by    Ashrocks
Complaint Rating:  0 % with 0 votes
Web.com charged me for the services i didn't opt for. And for two consecutive months they have been charging me $35. 89 and i wasn't even aware of it. For this reason my account went to overdraft and i had to pay for the unplanned overdraft charges. They had charged me full on with...
Complaint comments Comments Complaint country United Kingdom Complaint category Hosting & Web Design

Web.com - Iowa, Iowa City - Website

Posted: 2014-07-23 by    TShawn
Complaint Rating:  0 % with 1 votes
Web.com is a scam! I paid a fee for basically a face sheet. Nowhere does it say or have I ever given authorization to automatic debit my banking account. The customer service representative told me I received numerous emails which I did almost 70 of them into a half months. Most were all advertising...
Complaint comments Comments Complaint country United States, Iowa, Iowa City Complaint category Unauthorized Charges

Web.com - Unfair charging - reselling my domain

Posted: 2014-05-26 by    AMRITANSHU MISHRA
Complaint Rating:  0 % with 0 votes
On 23-05-2014 I saw web.com selling webhosting service@0.5 $ per month+free domain.I bought it- At the time of purchase there was an option to select their privacy related product of 1~ $ value. I did not opt for it.I gave my credit card details and transaction was done. Next morning I saw that...
Complaint comments Comments Complaint country India Complaint category Hosting & Web Design

Web.com - Refund

Posted: 2014-03-07 by    gobblers roost turkey calls
Complaint Rating:  100 % with 1 votes
never could get them to design the web site i wanted they had no clue what so ever of what my call making company was about, i never approved the web site that they developed, but they went ahead and put something on the web i never even saw it and then they billed me after i cancelled, RUN...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Web.com - Florida, Jupiter - Unable to Cancel Subscription

Posted: 2014-02-12 by    Shred B
Complaint Rating:  0 % with 0 votes
I try to login using my credentials and it does not recognize my password. When I click link to reset it, it comes up as 'failed' and I have to contact Customer Support. I call the number listed and am put on hold forever. I gave up after one hour and a half. I tried calling another...
Complaint comments Comments Complaint country United States, Florida, Jupiter Complaint category Hosting & Web Design

Web.com - Would not allow me to cancel my subscription

Posted: 2014-01-15 by    vixter13@att.net
Complaint Rating:  0 % with 0 votes
Horrible customer service. Tried to cancel my subscription and the CSR literally would not allow me to do it. He tried to upsell, discount my monthly rate, offer additional services--and I said, "no!, " I just want to cancel my account. He then began talking over me, screaming at me,...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Web.com - Extremely Poor Customer Service

Posted: 2013-08-30 by    MJ89445
Complaint Rating:  0 % with 0 votes
They did a horrible job of setting up the web page. They also failed to live up to their sales commitments. I actually have to go in and update my web site using the web design tool. I attempted to complain to a supervisor about the poor service several times but was unsuccessful. Don't...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

Web.com - Florida - Horrible web site design and No marketing

Posted: 2013-04-03 by    Lowell100
Complaint Rating:  100 % with 2 votes
Do not use this service. They do nothing!!!
I replied to their email advertisement for free web site design promising "Professional Website for Your Business
Customized copy, design and monthly updates, Monthly Marketing To get you found on over 100 powerful search engines...
Complaint comments Comments Complaint country United States, Florida Complaint category Hosting & Web Design

Web.com - Fraudulent Charges

Posted: 2013-03-26 by    987
Complaint Rating:  100 % with 4 votes
I originally dealt with Web.com after filing a Legal Zoom LLC. They promoted a free trial of a service which would help you to build a company website. They offered a bunch of services, all of which I declined. I just wanted to use their free trial. The operator at web.com asked for credit card...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Web.com - Disconnected website and email

Posted: 2013-02-25 by    Avion Technologies
Complaint Rating:  100 % with 1 votes
Our small business has had a website at the same host for 13 years. First with websource media which had incredibly good
Customer service. Sometime around 2009 or 2010 web.com purchased them and since then, the customer service has been
Horrible. Several times web.com has forgotten...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

Web.com - They used my credit card to continue to bill me $ 21.90 per month that i did not agree to

Posted: 2013-01-14 by    Clione
Complaint Rating:  100 % with 1 votes
When i wouldn't pay their fees to help build my site the belittled me and told me i could not afford not to pay them, i went to another hosting site and they would not release my domain site so i could transfer it, and they used my credit card to continue to bill me $ 21.90 per month that...
Complaint comments Comments Complaint country United States Complaint category Internet Services

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