Web Africa Networks review: Internet and customer service

Good I am very very not happy with your customer agent on whatsapp Thulisiwe R . She is very clueless of her mandate . I asked her load a refund for me and she said OK. After 30 min I asked her if she is winning and" she said I can't do it" and I ask her what exactly then she said "let me do it then she said she is done" then I ask for proof and Wow she transfers me to another agent which is Siyabonga G and he is still not willing to assist .

I contacted your agents to cancel and guess what no one is available for 2 days waiting and waiting to date nothing still.

Go through my charts and see what I have been going through from the 11 Sept to date .

I can do 1000 % job to your customer. Your agents needs customer service trainings and monitoring on a daily basis . They are just there for salary nothing else . They don't give a damn about paying customers that created the jobs they are in.

Word of advise to HR you need to clean out that dept even manager is not at work at 9:15 WOW ! WOW !WOW!

I need feedback urgently !