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Subject: Urgent Complaint Regarding Inadequate Service from Web Africa
I am writing to express my deep frustration and disappointment with the level of service I have received from Web Africa over the past month. I have been a loyal customer, faithfully paying R800 for what was supposed to be a reliable and efficient internet service. However, the reality has been far from what I expected.
Throughout the entire month, I experienced continuous disruptions in my internet service, rendering it practically unusable. Despite my numerous attempts to address these issues through countless complaints, the problems persisted, and there was no satisfactory resolution in sight. This is not the level of service I was paying for, and it has been an extremely frustrating and inconvenient experience.
To make matters worse, I attempted to downgrade my plan and ultimately cancel my subscription due to these ongoing issues. Shockingly, Web Africa has not accepted my request for a downgrade and cancellation, leaving me trapped in a service that I no longer wish to use or pay for.
I want to emphasize that I have been a loyal customer, and I expected better treatment and prompt resolution of the issues I faced. It is both unfair and unacceptable that I should continue to pay for a service that Web Africa has failed to provide as per our agreement.
I urge Web Africa to take immediate action to rectify this situation. I request the following:
1. An immediate resolution to the ongoing service disruptions or a waiver of the charges for the month during which I received subpar service.
2. Acceptance of my downgrade request and a prompt adjustment to my subscription plan.
3. Cancellation of my subscription, without any additional charges or penalties, as per my original request.
I hope that Web Africa can take these concerns seriously and work towards a swift and satisfactory resolution. I value the potential for a good customer-provider relationship and believe that these issues can be resolved amicably.
I eagerly await your prompt response and resolution to this matter. Please consider this my final attempt to address these issues before seeking further action through relevant consumer protection authorities.
