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WageWorks Customer Care Service

WageWorks, Inc.

1100 Park Place 4th Floor
San Mateo
United States - 94403

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WageWorks Complaints & Reviews

WageWorks / Pay me back claims

leidy valencia on Jul 23, 2016
i submitted 2 claims one for $40 and the other one for $60 in the beginning of July. It was extremely difficult using the online feature to upload the receipts because according to the system " I wasn't enrolled during the time of service" which is false because I have been enrolled and using...

WageWorks - Georgia, Lawrenceville / Flexible Spending Account (Healthcare)

Stephanie W1981 on Jul 20, 2016
I am writing this complaint in reference to an ongoing issue I have with Wage Works. I received services from a Dentist for a Root Canal. I used my Flexable spending Visa Card for the Transaction. About a Month later I get a rminder to submit a receipt. I submitted the invoice from the...

WageWorks - California, San Mateo / Flexible Spending Account

MonkeyBusiness on Jul 19, 2016
I am on the phone for the fourth time regarding the same issue. I used the Wageworks card to pay a medical bill that was from a previous insurance company (long story there). When I realized the mistake, I asked Wageworks how to fix it. First, I was given the wrong process. Then when I...

WageWorks / Health Care Reimbursement

NomoreWageWorks on Apr 14, 2016
I've repeatedly contacted this company for various inconsistencies in their business practices and failures in their programs. They first told me that parking expenses related to doctor's visits were not reimbursable. Then, they make it nearly impossible to find the selection to submit a...

WageWorks / Customer Service would not trasfer to a Supervisior

Reviewer19307 on Feb 18, 2016
I had a very bad experience with the representative of Wage Works on February 18, 2016, call ended at 8:45am. Before I opened an account with Wage Works (Commuter Transit Account), I had a few questions. The Representative operator RhonnaMay sounded like an automatic answering robot...

WageWorks / Healthcare Reimbursement Account

Reviewer99486 on Feb 17, 2016
I sent in mileage reimbursement for the entire year of 2015. They tell me o the phone today that my PROOF of where I drove from (my home) to my various physician's offices is not enough; I now need to send in "maps". The very same travel summary with the proof but NO map was enough for...

WageWorks / Flexable Spending Account

Reviewer15288 on Jan 22, 2016
As everyone is saying, DO NOT fund this company! I have not spoken to one person that was from the USA. Everyone I have had the displeasure of talking to has been someone that does not understand a single word of English, moreover, cannot hold a conversation unless it is written in the...

Wage Works Flexible Spending Agent - New Jersey, Somerset / Card Verficiation

EdenQ on Dec 31, 2015
Wage Works has requested the "necessary documents" to Un-suspend my my card. I have faxed over the paper 3 times and have not been able to give me a straight answer whether or not is received after talking to approx 5 people. Every time I call I get a different answer. Have asked numerou...

WageWorks - New York, New York / Terrible customer service and poor communication of policies

Reviewer45499 on Dec 21, 2015
My company uses WageWorks for both Commuter Benefits and FSA. While I've never had a problem with FSA, the commuter benefits are consistently an issue. My transit agent doesn't accept the wageworks cards at the machines because the amount on the card is less than the amount of my monthly...

WageWorks / Metrocard

Reviewer63992 on Oct 1, 2015
I work for the NYC Dept of Education. When I set up my WageWorks account 4 years ago somehow I ended up having $90 deducted a month for a $54 MetroCard. Granted, this is my fault for not paying more attention to my deductions, but I vaguely remember something about them not having a card...

WageWorks / Got the runaround resulting in losing my money!

CayceC on Sep 15, 2015
I'm another example of WageWorks keeping my money. I had a commuter account with my former employer. I made a claim to reimburse myself for parking expenses before I left employment based on the recommendation of my HR representative. The claim was denied. Customer service told me to...

Wageworks flexible spending / Commuter Expense SCAM

Reviewer45924 on Aug 14, 2015
It's my money. I earned it. My employer blew its contract with the client, to whom I reported. My team and I had to vacate the office. We are being paid to wait at home for resolution. Therefore I no longer need to pay the monthly parking. Wageworks won't give it back to me...

Wageworks / Terrible Customer Service

This company has no idea on how to deal with consumers. They process claims for my Health Care reimbursement account for charges made via the debit card they issued. I understand that there are people that wold submit invalid claims. They rejected a claim from my doctor's office. I...

Wageworks flexible spending / Approved and denial

Darla Doesburg on Jun 5, 2015
Had a bill denied by this cheesy Wageworks company after being approved first, and now this company pushed it past the 2014 end date (End of March) and want me to submit cash out of my pocket into this account to cover a bill that had been approved prior!!! Now they are freezing my card...

WageWorks - Indiana, Indianapolis / Client account relationship communications

Tom97401 on Mar 13, 2015
Wageworks manages Crowe Horwath employee FSA and DSA accounts. Wagework has failed to communicate properly with Crowe Benefit administrator to resolve an issue with with processing employees' claims to receive reimbursement for their savings accounts. Neither side is making an effort...

Wageworks - California, San Mateo / time lag

mmurphy0559 on Nov 24, 2014
Wageworks takes 5 to 7 business days to process ELECTRONIC transfers of accounts. in this day and age that amounts to keeping my money for a week before they get around to paying a premium. given they get an admin fee for "administering" this acct by my now former employer, i think this i...

WageWorks - Utah, West Jordan / Horrible company

MTCO on Sep 28, 2014
These folks administer a benefit card for our large company. If time is money, the benefit from this company is well negated and will cost you time. They are completely incompetent and provide little help in resolving claims which are based on YOUR money that you have deposited. I've...

WageWorks / Claims

GoneOver on Feb 1, 2014
This is truly the worst company I have ever dealt with, and that is no exaggeration. Pre-tax dollars to fund your out-of-pocket medical expenses sounds great, right? Well, I thought so, too, until I experienced their utter incompetence. The fun begins when they request receipts for certain...

WageWorks Inc, COBRA Administration - Kentucky, Lexington / Continuation of coverage - Check was sent and deposited, but they say no record

Linda Dicey on Jun 22, 2013
On May 22 I sent my continuation of coverage to Wageworks Inc, COBRA Administration in Lexington, KY. On the form it is stated that "you are not required to send payment with your election forms. However, your coverage will not be reinstated until your payment is received. Therefore, in...

WageWorks - Nevada / COBRA- SCAM!

Nevada RN on May 24, 2013
My wife left her five year job as an RH for IASIS Healthcare mid April of this year (2013). We have been trying to get the COBRA insurance coverage since then. Two weeks ago we sent in a payment of two month's premiums, about $1900. We have called them daily and have been told we had...

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