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WageWorks Customer Care Service

WageWorks, Inc.

1100 Park Place 4th Floor
San Mateo
United States - 94403

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WageWorks Complaints & Reviews

WageWorks / Health Care Reimbursement

NomoreWageWorks on 2016-04-14
I've repeatedly contacted this company for various inconsistencies in their business practices and failures in their programs. They first told me that parking expenses related to doctor's visits were not reimbursable. Then, they make it nearly impossible to find the selection to submit a...

WageWorks / Customer Service would not trasfer to a Supervisior

Reviewer19307 on 2016-02-18
I had a very bad experience with the representative of Wage Works on February 18, 2016, call ended at 8:45am. Before I opened an account with Wage Works (Commuter Transit Account), I had a few questions. The Representative operator RhonnaMay sounded like an automatic answering robot...

WageWorks / Healthcare Reimbursement Account

Reviewer99486 on 2016-02-17
I sent in mileage reimbursement for the entire year of 2015. They tell me o the phone today that my PROOF of where I drove from (my home) to my various physician's offices is not enough; I now need to send in "maps". The very same travel summary with the proof but NO map was enough for...

WageWorks / Flexable Spending Account

Reviewer15288 on 2016-01-22
As everyone is saying, DO NOT fund this company! I have not spoken to one person that was from the USA. Everyone I have had the displeasure of talking to has been someone that does not understand a single word of English, moreover, cannot hold a conversation unless it is written in the...

WageWorks - New York, New York / Terrible customer service and poor communication of policies

Reviewer45499 on 2015-12-21
My company uses WageWorks for both Commuter Benefits and FSA. While I've never had a problem with FSA, the commuter benefits are consistently an issue. My transit agent doesn't accept the wageworks cards at the machines because the amount on the card is less than the amount of my monthly...

WageWorks / Metrocard

Reviewer63992 on 2015-10-01
I work for the NYC Dept of Education. When I set up my WageWorks account 4 years ago somehow I ended up having $90 deducted a month for a $54 MetroCard. Granted, this is my fault for not paying more attention to my deductions, but I vaguely remember something about them not having a card...

WageWorks / Got the runaround resulting in losing my money!

CayceC on 2015-09-15
I'm another example of WageWorks keeping my money. I had a commuter account with my former employer. I made a claim to reimburse myself for parking expenses before I left employment based on the recommendation of my HR representative. The claim was denied. Customer service told me to...

WageWorks - Indiana, Indianapolis / Client account relationship communications

Tom97401 on 2015-03-13
Wageworks manages Crowe Horwath employee FSA and DSA accounts. Wagework has failed to communicate properly with Crowe Benefit administrator to resolve an issue with with processing employees' claims to receive reimbursement for their savings accounts. Neither side is making an effort...

WageWorks - Utah, West Jordan / Horrible company

MTCO on 2014-09-28
These folks administer a benefit card for our large company. If time is money, the benefit from this company is well negated and will cost you time. They are completely incompetent and provide little help in resolving claims which are based on YOUR money that you have deposited. I've...

WageWorks / Claims

GoneOver on 2014-02-01
This is truly the worst company I have ever dealt with, and that is no exaggeration. Pre-tax dollars to fund your out-of-pocket medical expenses sounds great, right? Well, I thought so, too, until I experienced their utter incompetence. The fun begins when they request receipts for certain...

WageWorks - Nevada / COBRA- SCAM!

Nevada RN on 2013-05-24
My wife left her five year job as an RH for IASIS Healthcare mid April of this year (2013). We have been trying to get the COBRA insurance coverage since then. Two weeks ago we sent in a payment of two month's premiums, about $1900. We have called them daily and have been told we had...

WageWorks - Texas / denial of claims

semscot5 on 2013-02-26
Wage works is the flex card we use to pay deductibles, co-pays etc thru our company. However...complaints from 2010 and 2011 info which was requested, has been mailed in twice prior. Now they are submitting letters stating, they are going to file it as unpaid with our 2014 income tax!!!...

WageWorks - California / Commuter Pass

knjigovodja on 2012-11-09
As another unsatisfied customer reported in March 2012, WageWorks is supposed to make it easier for you to get your commuter train pass every month and for less money since you get it taken out of your paycheck pretax dollar. You have time till 12th of each month to change/cancel your...

WageWorks - California, San Francisco / Transit Pass

knjigovodja on 2012-11-09
As another unsatisfied customer reported in March 2012, WageWorks is supposed to make it easier for you to get your commuter train pass every month and for less money since you get it taken out of your paycheck pretax dollar. You have time till 12th of each month to change/cancel your...

WageWorks - California, San Francisco / Poor Service & Website

MyOwn2Cents on 2012-10-04
Wageworks customer service / processing / website SUCKS! It's incredible that this company with such poor service could go public. Nothing is more frustrating about my job, than having to deal with wageworks! 1. Customer Service - If customer service doesn't know the answer, say...

WageWorks / Denial

GlimmerofHope on 2012-09-09
My husband and I signed up for our FSA account through his employer. We received our debit card and info from WageWorks. We used our card with a pharmacy with no problem. I recently used the remaining balance to pay off my fertility bill from a well known hospital using the debit card...

WageWorks - Maryland, Rockville / Incompetent customer service

jin5 on 2012-06-15
Have called WageWorks customer service 6 times in the past 2 months. They took money from my paycheck each month, but cannot get the fund transferred to my commuter card. There were a card serial number issue at the beginning and it supposed to be corrected on their system after the first...

WageWorks - Illinois, Chicago / Terrible customer service

Caoimhin_B on 2012-06-06
These guys have no clue what they are doing. A few weeks ago my wallet was stolen and I had to replace my WageWorks credit card that I use to purchase my Metra monthly pass. First of all I was told it would take 3 - 4 weeks to get the replacement. Really? Do these guys make the plastic...

WageWorks - Illinois / Customer Service

Crazycat42 on 2012-04-16
Constantly asking for more verification and customer service and supervisors rude and grossly incompetent! Policies very confusing! Beware!!

WageWorks - Kentucky, Lexington / Reimbursement

tommyboync on 2012-04-15
WageWorks did not appropriately advise on the fact that our son would not be eligible for reimbursement and that we would forfeit any child care reimbursement funds that we submitted after he turned 13. They also would not stop the account until we got approval form our instiution, which...

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