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Wag! Labs
Description of Complaint:
I hired a pet sitter through the Wag app. She was supposed to pet sit for three days while I was out of town. Despite the fact that she confirmed and we spoke about my expectations before I left, she failed to show and sent me a text message five hours after she was supposed to arrive cancelling her service. I contacted wag who was unable to find another sitter. As a result I had to race home to care for my fur children. I noticed that the house seemed in disarray and I later noticed that several expensive items were missing but I did not connect it to wag. However, not only did the company not reimburse me the $300 for the pre-paid cancelled service, they are now claiming that one of my three 10 lb dogs bit the no show sitter. The allegation is clearly in response and retaliation to my report against the wag walker. In addition, I now suspect the “sitter” for taking over $15,000 in personal belongings I using a camera, a watch and several LV bags. Of note, I am a long time wag customer. I have had numerous sitters and walkers, all of whom left great reviews for my fur children. Never has any of my dogs shown any aggression to any of the wag employees, or anyone else!
Desired outcome: Reimbursement for cancelled service, hotel room, cleaning fees. I will file a police report for the missing items and will seek judicial intervention if necessary
Is Wag legit?
Wag earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Wag. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Wag.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Wag.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Wag.com you are considering visiting, which is associated with Wag, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Wag website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Wag.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Wag. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Wag reviews 0
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Overview of Wag complaint handling
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Wag contacts
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Wag phone numbers+1 (866) 746-7924+1 (866) 746-7924Click up if you have successfully reached Wag by calling +1 (866) 746-7924 phone number 0 0 users reported that they have successfully reached Wag by calling +1 (866) 746-7924 phone number Click down if you have unsuccessfully reached Wag by calling +1 (866) 746-7924 phone number 0 0 users reported that they have UNsuccessfully reached Wag by calling +1 (866) 746-7924 phone number+1 (856) 537-6049+1 (856) 537-6049Click up if you have successfully reached Wag by calling +1 (856) 537-6049 phone number 0 0 users reported that they have successfully reached Wag by calling +1 (856) 537-6049 phone number Click down if you have unsuccessfully reached Wag by calling +1 (856) 537-6049 phone number 0 0 users reported that they have UNsuccessfully reached Wag by calling +1 (856) 537-6049 phone number
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Wag emailscustomercare@wag.com100%Confidence score: 100%Support
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Wag addressP.O. Box 483, Jersey City, New Jersey, 07303, United States
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i have seen first hand the atrocious care and unacceptable behaviour .
haley brzycki has to be removed and penalised for animal abuse. with video evidence proof several clients have collected.
please take action as will we be taking her to court . thankyou