Volkswagen of West Islip
reviews and complaints

When I leased a VW Tiguan recently, the sales rep *** told me I'd be getting the best version (33k) for the price of the cheaper one (29k). So, I found a price with *** and decided to go for the lease. But when I got home and read the lease again, he had actually charged me almost 38k! He kept saying I was getting the price of the 29k version, but that wasn't true. I'm really disappointed with how this business handled the situation and treated me. I was so happy thinking I got the cheaper vehicle, but they took advantage of my trust for their own gain. I hope nobody else gets scammed here in the future.

I wanna talk about a problem I had with Volkswagen of West Islip. So, I bought a car from them and they only gave me one key. They said they would send me a second one, but it's been eight months and I still haven't gotten it. I've called them a bunch of times and they always say they'll call me back, but they never do. I'm really frustrated with this whole situation because it's causing a lot of problems for me. I really need a second key and I want to talk to a manager or someone in charge about it. Can you please look into this and get back to me? Thanks.

I've been tryin to get in touch with customer complaints or their finance department for like a whole month now, and all they keep sayin is to call back. I gave 'em a trade-in worth 22 grand plus a bank check for 2*** for a brand spankin' new Golf R 2022. All I gotta do is pay off *** bucks... but Bank of America is tellin' me that my total due is over ***. Like, seriously, how does that even make any sense?

I went to the dealership to cancel the warranty and the lady in charge of finances lied to me. She said I could only cancel it with the warranty company. But the warranty company said I could only cancel it with the dealership. I paid for a plate transfer that I never got, but I did get a paper saying it was registered. The bank they said was easy to use won't take my bank account.

On 8/13/2022, I bought a *** from this car dealership! I traded in my old car, which I still owed around $25002.13 on. I put down a $5000 deposit and gave them my trade-in! But when it came time to sign the contract, they increased the amount I owed to $29,299.78. They did this so they could get more money from the new loan bank, which ended up increasing my loan! It took them over 45 days to pay off the loan, which almost messed up my credit! And when they finally did pay it off, they only paid $24,465.96. This left me with a $536.17 plus interest on a vehicle that I don't even own anymore. They're saying I have to pay that, along with an extra $4,297.65 that I shouldn't have been charged!

I bought a car in March 2022. During the financing process, they told me about a program called uptempo, which was mentioned by ***. They didn't tell me about any fees at that time. They assured me that the loan bank would handle any fees since they trust UPTEMPO to handle payments from the lender. But then, I got charged a fee that surprised me. I immediately called Volkswagen of West Islip, but they refused to help and said *** wasn't available. They said they left him messages. Both Volkswagen and KARAN haven't responded to my issue or provided any service regarding the refund I requested for the fee that was supposed to be the bank's responsibility.

On 4/18/22, *** in finance told me that he got me approved by *** for a loan at 16% interest rate. He said I could choose between putting $10k down or $8k down with a loan at 19% interest rate from Santander. I decided to go with the $10k down and the 16% loan. However, *** ended up putting me on the 19% loan with the same $10k down. He explained that I needed to purchase a $2400 warranty because the bank required it for the loan. I asked for the original loan we discussed without the warranty since I didn't need it. *** then informed me that the loan was no longer available in (2 days) and insisted that I needed to pay the $2400 to proceed with that loan. It's clear to me that they wanted to make $2400 regardless of the loan option. They lied to me, made me put down more money, and still gave me a loan with a higher interest rate. This situation should be investigated. I want the lower interest rate loan without the sudden requirement of $2400. Alternatively, if I stick with the 19% loan, shouldn't I receive $2000 back since I originally only needed $8k for that loan?

I'm writing this cuz I want my $2,500 back from my cancelled car insurance. This biz and Citizens Bank don't seem to know where this check is. Cuz of the complaints I seen bout this company, I don't trust them to give me my money back. They say they sent the check to Citizens Bank in June and it got cashed on June 3rd. Citizens Bank was supposed to send me the check on June 17th. But if they did their job better, they would've seen that I already paid off the loan with Citizens Bank. Now they can't find the check. I want proof that shows Citizens Bank cashed the check. If they can't show that, this company needs to write me a personal check cuz they're messing with my $2,500. In the docs below, you'll see they gave me a fake phone number and maybe even faked some proof to shut me up. I thought this person was doing their job.

I called for a service appointment on Friday 05//20 at 2:00 pm. When I got there, a service rep named Paul helped me. I explained to him that my car had a problem before with a part that they didn't have in stock. They said they would call me when the part arrived, but they never did. Now I have another issue with my engine, and I found out there's a recall for it because I looked it up myself. They never called or mailed me about this problem. Paul said they would look at it overnight, but I felt rushed. He said it was too late to do a diagnostic, but I couldn't leave my car overnight because I had to work the next morning. I asked if they had a rental, but he said they didn't have any available. Then the manager overheard and told me to come back the next day after work for the diagnostic and they would give me a rental. When I came back the next day on 5//20 at 1:45 pm, Paul greeted me rudely and asked why I was there. I explained that I was told to come back for service, but he said he didn't recognize me and couldn't find my paperwork or appointment. After searching, he found the papers from the day before and said they didn't have a rental and couldn't help me. He said I would receive a call about when I could get one. I felt hopeless, discriminated against, and victimized by his attitude. My vehicle is a leased car, and I pay $565.00 monthly. I always make my payments on time and take good care of my car. I don't deserve to be treated this way, especially when there's a hazard that affects the safety of me and my family. Please help me!

I bought a 2020 Volkswagon Atlas Cross Sport from VW of West Islip on 1/21 and I've had the car in the shop multiple times for different issues. In November , I had a problem with the car where all my sensor lights were blinking and my windows rolled down for no reason. VW checked it out, reset it, and I got the car back the same day. About a week later, I had the same problem again - windows rolled down and sensor light went off - so I brought it back for service once more. This time, they said it was the window harness sensor and they had to order the part, so I was without the car for a few days. They replaced the harness with the same model that was already in the car. On 2/27/22, while driving the car and approaching a traffic light, suddenly the windows opened, the car sensors went off, and my parking brake engaged while I was moving, causing me and my passenger to jerk forward. Luckily, there was no one behind me. I had to stop the car in the middle of the road and turn it off to disengage the parking brake. I called VW on Monday and they told me to bring it in. When I brought the car in, they told me that the part has been on back order since November and I would have to wait at least a month for it. They also said they didn't have a loaner car, but Volkswagen would cover $53 a day for a rental. So, I rented a car for a month. One week later, on 3/9/22, they called me to say they have a temporary fix to get the cars on the road until the part arrives. I'm worried that they will again replace the harness with the old model until the new one comes in. Is this temporary fix reliable? I don't want to go through a similar incident to what just happened, which put me and my passenger in danger. This would be the fourth time with this problem. Today, they told me to come get the car. I rented a car for a month and I'm concerned that I'll have to return it at a higher rate than what I agreed to.