Vodacom review: illegal activity on accountd 142

V&A Waterfront Vodacom store, I am still shocked by customer service at that store. For one to go at the store on numorous occassions for over a month and still not get assistance. it is shocking, their attitude is worse! Sies man!

Ek wil ook graag weet, aangesien ons penalties moet betaal as ons die kontrak wil kanselleer. Geld dit dan nie ook as kontrak-breuk nie? En dan kry ons selfs 2dae kennisgewing! Pateties!

I seek information on this exact issue. How can vodacom increase our contract subsciption. This is illegal and not the price that was sold to me & what I sign for on the contract.

Logged a call to Vodacom customer care to cancel BIS services because I upgraded with a Tablet.
Time spent on holding time for a consultant for service was over 2 hours all together that is not customer service that is wasting my time..

Tired of bad service from Vodacom.

Today it, s terrible again...
Reflecting HSDPA, GPRS, HSPA, 3G, EDGE connection, it is impossible to
maintain network connection. Furthermore it's 'dropped' as much as
10 times per hour.. I continue to have this daily problem and my
business is suffering dramatically!

Is someone from VODACOM
is reading these thousands people's complains at all?...

Hi i have the same problem i had to put a cap on my account so that it does not go above R100 on my contract amount, they charging me for data I'm not using, and no1 can help you at vodacom.

Hi, I am extremely upset at the blatant, unethical way in which Elite Mobile is doing their business with me. On 23 May, 2017 one of their consultants/salesperson called me to sell a R29 Vodacom package to me. In her talk to e she mentioned that should the application for the R29 package not be successful, she would on my behalf apply for the Elite Mobile R39 package. I then clearly told her that I did no want the R39 package. She then told me that the information that she was giving me was merely routine. After a while she handed the call to a manager to verify all details he had received from me. I then again told the manager that I did not want the R39 package. She told me that I have nothing to worry about and that I will qualify for the R29 Vodacom package. Last Friday, 30 May 2017 Elite Mobile deducted R39 with other stuff I really did not ask for neither gave them permission to add to the bill from my account. I kindly request the cancellation of the R39 package and the refund of all monies deducted from my account. I do not want and do not need the R39 package. Kind regards, Timothy J. George. I'd: [protected].

Good day

On the 6th of May I was contacted by a company called Mondo
Mobile. According to them Vodacom offered me a Nokia Lumia 1020 on a Smart S
contract for R199 pm @ 24 months because I was such a loyal customer being with
Vodacom for more than 10 years. I in turn accepted the contract. After going
through all the T&C I spoke to the manager to confirm the deal after which
I was told that the device would be delivered to my place of work within 3 - 5
working days.

5 Days later no device was delivered, upon investigation I
was told that the application was never complete by the sales person (Craig).
When I finally got hold of the sales dep I was told that they are now out of
Stock thus the offer doesn't stand anymore! 20May I got hold of the manager
(Kevin) who confirmed the fault on their side & that he will sort it out.
They have not gotten back to me and are not returning my calls. Is this how
LOYAL customers are treated?

I refer to my previous complaints on hellopeter.com regarding the migration on service request nr s3-t6p3r-row8w. I am getting sick and tired of this useless service I'm getting from Vodacom. How many more complaints do I have to submit before you start doing your work. My account is running high due to your incompatance. I WHANT THIS ACCOUNT TO BE RECTIFIED AND BACKDATED TO 1NOVEMBER 2017 BEFORE THE END OF THE DAY! I don't care about your problems or excuses.

CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!

I feel the same way I live in Bloemfontein in a "Metro" and they want to install a arial that looks like one of these 1960s type when the first TVs came out! Just for better signal and not jumping around! I tested the avarge speed on "speedtest.net" and is mostly at 0.7mbs and rarely over 1mbs for 3G. Other networks avrage at 4mbs and 8mbs. Don't know what to do my contract expires only in 2017!

Hi,

My complaint is about vodacoms call limits. As soon as you reach your call limit, you cant use any remaining sms' in your bundle. I think thats ridiculous as the bundle is already paid for.

Thanks

Can you believe this - I have been struggling with Vodacom since February 2017 YES MORE THAN A YEAR AND A HALF NOW to update my account with ITC to reflect as CLOSED and STILL it's showing open and current on both TransUnion and Experian?Can a simple instruction really be that difficult?I've sent email upon email upon email and NOTHING happens.My last email to Alida Paddy on 30 June 2017 - whom I was informed deals with ITC related matters - went unanswered - typical of Vodacom.So please tell me how does one go about to get Vodacom to update details especially after more than a year and a half?Really I want this updated and sorted out TODAY as I think 18 months have been long enough to put up with the useless service or lack thereof on Vodacom's part.

I submitted an issue on the 250809 and recived feedback on the 27th. I was asked for my IMEI # which i sent through. This matter is now a week old and i have still had this matter resolved. This matter in my opinion is not being treated with urgentcy.

Well generally i feel vodacom is ripping people off this is daylight robary . logically when i enter into a 24 months contract when 24 months ends the contract should end, not with vodacom they wanna capitalise on a simple mistake made by people of not reading the fine print, apparently the fine print comes and bites u where it hurts the most. when u wanna breathe of the subscription fee u get a suprise of your life they are there in your bank account...

WARNING People after the logical 24months contract u need to tell them to end a contract that has ended.

The cell number:[protected], i have canceled the contract but still they have debited it on my account . Please can you payback my money. My contact number is0827102000. My name is Nicholas.

This took a long while and ended with the information that there are problems with Harman Resource Management since Harman Resource Management seems to be in litigations and the account would not be accessible.

I totally understand where you coming, I'm having the same problem myself. I'm always extra careful with my phone and to be told that the phone has water damage came as a shock. They are really giving us crap service

I dont know if i am ever going to get my matter resolved by Vodacom they are useless and incompetant. After messing up on my debit order for one month they decided to hand my account over without informing me. I continued to pay and have now paid the account in full yet i still have numerous collection agents contacting me forcing me to pay the original hand over amount and threatening to black list me. I keep sending my proof of payment to these people but nothing happens and vodacom acts dumb about the whole thing and never gets back to me

I am experiencing the exact same problems with my 3G account suddenly for the last three months I am billed rediculously for my 3G and because I am in a contract unfortunately I have to accept the financial abuse because I was advise by the consultant that there is nothing they can do to help me I must have spent the entire month on the phone to try and sort out this mess! unfortunately I now pay for something that I do not use because I am scared of being over billed but I am still being billed regardless of the 3G being locked away in my draw this is my punishment for trusting Vodacom and entering into a contract

3G Issue not resolved after three months

Well reading the complaints just confirms my dealings with these ###s, the only problem is that the inefficiancy
starts at the top and is carried all the way to the bottom.

A v T
Thank you, Vodacom has suddenly responded with a favourable reply