Vodacom review: illegal activity on accountd 142

I’ve been a client of Vodacom for about 10yrs now. My father had to sign for me since I just started Varsity. 3.5yrs later I requested a transfer of ownership. I received confirmation and the money was deducted from my account etc. Recently my banking details changed so I informed Vodacom. I was informed that the account is still in my father’s name, 6.5yrs later! I spoke to Anel Coetzee, the Manager of the Email Contact Center. She requested a copy of my ID and proof of residence. She said she will get it sorted.

Monday Anel informs me that they will need my father’s signature, AGAIN, for the change of ownership... ridiculous! They can give me a new cellphone every 2 yrs without my father’s knowledge but I can’t update my details? Unfortunately there was no other way, so I reluctantly agreed. She then offered me a month’s free subscription for the inconvenience caused, which I declined. I don’t want any freebies, just fair service! Yesterday I was informed I will be liable for an R131.58 administration fee for the change of ownership! It wasn’t my slip up! After I complained Vodacom said they will foot the bill. Sorry, it’s too late. You have just lost a loyal client of 10yrs!

On 10 October 2017 my borther went to the Vodashop in Glen Fair Mall Pretoria and wanted to take out a talk 300 contract on a Nokia E71 phone where the phone is free. There was no stock but a couple of days later he received the phone but the contract was still not activated. He returned to the shop several times and got the same answer. He called the shop Monday 19 October 2017 not once, not twice, not three times but plenty times, but no answer. He eventually took off work this afternoon and went there yet again! Well, well, well, low and behold ... today he was told that he did not qualify for the talk 300 contract but the 120 top up contract due to him not having accounts (NO DEPT BUT A STEADY INCOME AND A DSTV CONTRACT FOR YEARS NOW NOT BEING BEHIND IN PAYMENTS EVER!) an now he needs to pay in R2017 for the phone. You can not do this. You can not give him the *** phone, for free on a talk 300 contract, just to tell him a week and a half later ... ooooooops, we should not have done that so sorry, it is no longer free but you must pay. I know the shops are franshice shops but you are really going to lose many clients if this is how business is done!

I bonani loliwe with an id number which [protected], received a contract cellphone from vodashop in vincent-east london, the cellphone is c6625 samsung on this day an insurance of r 79.00 was included. I have already be using vodacom for internet, which means under my name there are two accounts. Each month my vodacom bill was/is including the the two accounts. On the 16 march 2017 I went to vincert vodashop to claim through the lost phone, the lady in vincert issued me with the claiming form and she kindly fex it for and instructed me to phone [protected] on the 17th march 2017 I did that and the answer was that this cellphone is not insured. I did went to vincert vodashop to get some answer. The response was that first the lady (Chantel) is no longer working there, secondly I was suppose to check my vodacom bills which the lady that I was speaking claimed that it was my fault not to notice that this phone bill was not including my vodacom account. I am laying this complaint one that if there was need for vodashop to educate me about the way the vodacom bill acount is structure, two I was not the person/entity who was suppose to put effect of the insurance of the phone but vodashop as it is sell phones on behalf of vodacom, I did my put of signing the contract and the paper work was on their side. I have taken a cellphone from with a trust that it was with an insurance, I realy trusted them that vodashop was selling a phone with all secured measures as the customer.

Vodacom released a promotions booklet with promotions valid from the 07 February 2017 till 06 March 2017. I applied on the 9th of February at the Vodashop in the Mooi Rivier Mall, Potchefstroom, for the HP DV7 Notebook + Vodafone K3772 USB Modem deal. The sales lady said they do not have any stock but she will submit a request/application and we can get it on Wednesday the 15th of February. She did call back only to inform us that Vodacom do not have any stock, but she will keep us posted. Today 17th of February I got another promotions leaflet that was distributed in our local news paper with again HP DV7 Notebook + Vodafone K3772 USB Modem deal, from the local Chatz franchise.

Again I applied for the deal and again the reply was “no-stock”. The sales lady unfortunately said that they struggle to get stock on this deal for the past two weeks. If my mathematics is correct it tells me that there was no stock before the promotions was launched thus “FALSE ADVERTISING”. I still do not have an upgraded from my previous data contract, on that what I want.

First off, I am guilty in that I pay my phone late every month! Why? Because, like many people in this country I am struggling... But I do always pay! However, this doesn't mean i'm any less of a customer.In fact, i've been a customer of vodacom for 15 years, and I do pay my bills.

I paid my bill on friday 4 dedember at 07:58 in the morning via e. F. T. , and don't have a fax machine, so I couldn't fax my proof to them. They don't accept emails... For some reason they don't allocate an email address for such purposes. So, I figured they'd pick it up, and all will be fine. Ha...

Saturday afternoon my phone line was suspended... I called the 'accounts' dept, and after pleading, they gave me some address. Sent an email, which promptly came back... Phoned them back, and got some other address... Email came back... Phoned again, and got another email address, this time [hidden web address] this email address will work, right? Ha... Now sunday afternoon, and still no phone. So I called their accounts again, only to be told to send an email to the first wrong address again. Excuses, excuses... I'm fed up with vodacom who don't care a toss about their customers!

Vodacom customer care consulants are the biggest disappointments to the human race. Lies is what drives us should be vodacom's new slogan. Still waiting 4 months for an upgrade phone that was never in stock but you will charge the upgraded package rate... Its not about the phone but the tarriffs... What utter ***? Thank you icasa for investigating these bunch of *** ***. Downgrade my package & I will definately seek a better package with mtn, who cares as long as the red & green button on the phone works right ***? No new phone, no new contract!

I am absolutely disgusted with the service I have recieved from vodacom, i've had vodacom contracts since my first phone when I started working, I have a new contract now with 2 lines on, one that I got a macbook with, and one that I got a blackberry with, for a year my bill was never more than 1200, the last 3 statements I got though was 3600, 3700, and 2500.

I tried phoning vodacom after I got the first bill, and was told that updates on my computer could do this, at which stage I stopped using my modem on my windows machine, and only used it on my macbook, the second invoice came, so I stopped using it at all. Now another one comes in for 2500, I previously have had to loan money from my employer to pay this back, the last month, and now this month, I only live on bread with viennas!

So I phoned vodacom again today, spoke to the accounts department who told me they can't help, I need to talk to someone in the data department and ask them for a 'ticket report' which would apparently show me all my usage, sessions, downloading etc. And will give me a clear explanation of whats going on. So they put me through to the data dept, and I had to explain my whole story again. When I got there I asked for it, and the lady said she will have a look on her side. After holding the line for what seemed like ages, she came back to me and said there was absolutely no explanation for why I am paying as much as I do, and that I need to contact the accounts dept. And ask them for a itemised billing report.

So I hold the line again - when eventually get through to the accounts dept. I have to explain the whole story again! To which i'm answered sorry but I can't help you because the system is down.

This I all had to do in business hours, because after hours no-one can help, my employer bills clients based on time we spend, this now costs me even more money, and more stress.

It's seems to me that vodacom can't explain, or at least won't explain how they got to these numbers, yet I get billed for it? This is definitely the last business vodacom will see from me, I will contact my bank and stop all debit orders to vodacom, you can blacklist me or do what you want, but as of today I will make sure that every person I know, every forum I am one, every blog I comment on, every business I come in contact with, will understand what vodacom is like, and they will all be directed to mtn, and I will do everything in my power to make sure vodacom does not get one more cent out of me, or anyone I am in contact with.

On Tuesday 5 July my wife went to the Vodashop in Nelspruit Ilanga Mall to try and solve an issue on our Vodacom Internet account. The assistant had to contact their call centre and the phone was handed to my wife. She spoke to a call centre agent Luyiso who was utterly rude, arrogant and disrespectful towards her. She was told that she can not enquire on my behalf as she was not the main account holder. She was taken aback by his bad attitude and ended up calling me in tears! We are very dissappointed by the pathetic service from Vodacom and the way my wife was being treated. What I don't understand is the fact that I have already requested Vodacom to authorize my wife as the main user of my account and still she was denied access to my account! The main issue is the fact that I have signed an internet contract for R149 per month, with 2 Gig usage every month. I was told that there would be no additional costs on this contract so I was very shocked to find that my June bill had ran up to nearly R2017 !
I demand some answers as to how this could be possible as the data was mainly used for E mail purposes. Can Vodacom guarantee me that my account have not been used illegally by a hacker or any other criminal element. What is the possibility that my account could have been mixed up with somebody else's ? I have still not received any answers up to today (Friday 8 July)!

I bought a 3G stick on 22 Jan 2017, when they had a promotion on the product. You would then get 100MB free every month for one year. Should you not use all the bytes in that month, it expires and obviously you forfeit the remaining balance. On 10 December 2017, I bought Mega Bytes worth R319- I had visitors from United Kingdom and they were using my PC / Internet. At the time they left still had plenty of MB left, as I do not use my Internet a lot. On 31 January 2017, my MB expired and I still had 1228, 04 MB left. I called Vodacom and explain my predicament, I was told by the consultant that this is how it works but will refer it to his Manager which he did. The Manager a certain Mr Naidoo called me back and told me again this is how it works but they (Vodacom) will do me a favour and extend that for another month but it will be once off, which he did. I now have to sit hours in the 29 days to try and use up all the MB or forfeit something that I have paid for. I explained it to Mr Naidoo that those conditions was never explained to me that time a purchase the product all he said I can take it up with the outlet, if i wish to do so. What can I do

I was due for an upgrade last year November, I called in to enquire about it and I spoke to Nonhlanhla Vilakazi, I told her which phone I was looking for and she explained to me only the payment options and not the features of the phone.when I received the phone I discovered that I can not do cell phone banking transactions and receive and transfer data from any other devise, I made calls from different numbers I was given when I enquired about the above it's the fourth month now still no difference.soI decided to tell them to take their phone back and cancel the contract with them and pay the penalty fee for using the phone for 4months, they said they wont take the phone back as it does not have a problem its only software problem and that I am the one who called them and choose the phone so they assumed that I have done research about the phone before taking it.of which according to consumer protection act I have a right to cancel the contract and return their phone and pay the penalty fee for I have been using it while waiting for them to resolve my problems. I feel like ihave not been taken seriously I i have been sent back and forth calling different number for nothing.(this is one of the detailed emails I sent to them)Candice vodacom quiries advised on our telephonic conversation that I should take my phone to the nearest Vodacom care so it could be tested, I did go on the 2nd of march and the consultant that helped me in eastlondon Vincent brantch by the name of Chamone said that for cell phone banking I will have to activate windows live and will have to pay for that, and when I told her that I am not going to pay for something I was not told that the phone doesn't have and my initial problem is the fact that I was not authenticated because if I was told about the fact that I can not receive or transfer data via blue tooth and will have to pay extra in order to be able to do cell phone banking transactions I would have opted for a different phone, she asked when did I get the phone and I told her that I received it in November 27th last year, then she said I must call 0821949 and ask for the company that did the upgrade and the address then return the phone to them. I did call the
>> number yesterday and they told me to call the Vodacom upgrades department on 0821959, where I spoke with a consultant by the name of Motemane I explained the above and told her what Chamone advised, then she asked who called me for the upgrade, and I told her that I am the one who called in to do the upgrade and I told the consultant (NONHLANHLA VILAKAZI is the consultant that was assisting me with the upgrade)which phone I was looking for, and then that is when Motemane told me that the phone will not be collected due to the fact that if it's the client that tells them which phone they want they ASSUME that the client has done the research about that certain phone . I ASKED HER HOW CAN THEY ASSUME AND NOT GIVE CLIENT A FULL DISCLOSURE TO THE CLIENT SO THAT AS A CLIENT IF YOU WANT YOU CAN CHANGE YOUR MIND AND TAKE SOMETHING DIFFERENT, AND THEN SHE WENT ON AND ON ABOUT THE ASSUMPTIONS THAT THEY MAKE WHEN THE CLIENT TELLS THEM WHICH PHONE THEY
> WANT, FINALLY
>> SHE SAID SHE IS GOING TO SEND A REQUEST FOR THE COLLECTION OF THE PHONE AND ASKED ME TO HOLD AND STAY ON THE LINE AND ONLY TO FIND OUT THE PHONE CALL WAS CUT OFF.AND WHEN I TRIED CALLING BACK I COULDN'T GET THROUGH UP UNTIL TODAY, I EVEN TRIED THAT CALL BACK OPTION THEY DID CALL BACK BUT WHEN I ANSWERED THE PHONE IT CUT OFF . I HAVE BEEN BEEN CALLING SINCE DAY ONE I USED THIS PHONE WITH THESE PROBLEMS AND I AM BEING SENT BACK AND FORTH AND NOW I THINK ITS TIME TO FURTHER STEPS ABOUT THIS MATTER CAUSE NOW THAT THE DEAL IS CLOSED AND YOU HAVE MADE YOUR SALE YOU DO NOT CARE ABOUT MY DISSATISFACTION AS YOUR CUSTOMER.At the end i spoke to Lebo because since i have been sent back and forth about these quiries i decided that i wanted to terminate their contract and for them to take their device but still they are still refusing to take their phone back cause they saying i am the one who choose the phone and the phone it self does not have a problem its only a software problem that they say they can fix but when i asked them if they fix it will it enable me to both cellphone banking and blue tooth they said only cellphone banking but cannot guarantee use of Bluetooth.please help me with regards to the above.because now they I not allowing me to exercise my right to cancel their contract as I am not satisfied with their device as well as the way they handled the whole thing am chasing a fifth month stuck with this phone.please respond on my email address, fiphazaphindiwe@yahoo.com
Regards
Phindiwe Fiphaza

My mother is on a Vodacom business contract, because she didn't wanna end up paying huge amounts of subscription due to simcard usage she decided to put it away and just pay a subscription for the phone. Two months back the invoice from Vodacom came and according to it she owed R1300 due to data usage usage, at the moment according to Vodacom she owes R2100. We contacted Vodacom about the problem and were asked to fax some documents to them which we did. Afterwards a rude man contacted my mother and told her it's her duty to look after the simcard and make sure no one uses it. Our query in the first place was to find out how could the simcard owe so much money in data charges if it has never ever been in a phone, and isn't my mother locking away the simcard making sure no one uses it? Vodacom expects my mother to pay money that she did not use.

Ha! So glad im not the only one whos had problems with this excuse for a company. Vodacom is a joke!
I get better service from my dry cleaner. I hope someone in vodacom reads all these complaints. Vodacom sucks!
Ps. Why cant we get sms's from vodacom in dubai? All other providers seem to work. Crappiest company in sa history.

I submitted a complaint to vodacom as follows:cancellation of data contract
Hi there, I have a contract with you for a data card - account number i1585907-7. From the start of the contract I kept on getting disconnected. I thought firstly that it was the signal and after calling your call centre, with no joy just lived with the fact that I could not rely on working on line with this data card and actually avoided working from home (The very reason for the purchase of this card). Last week I was ill and had lots of work to do and alas the frustration of working and having the modem just "turn off" for no reason was driving me mad. I called the support number and the lady said that there must be a fault in the modem and I should take it into a vodashop. I drove to the blue route shopping mall where I stood in a line for half an hour before being attended to. The lady that tried to help me said that there are no loan modems and that she thinks that the problem occurs because I am trying to access my server at work (Well, thats what I got the thing for in the first place). She then suggested that I take the modem into another "care" centre... I explained that I cannot be without my 3g as my daughter is leaving for america and I need to be in touch with her on skype. Clearly nothing has changed as I keep on getting booted off. I have now taken a contract out with another service provider and I request that my contract with you be cancelled with immediate effect with no penalties to me. I look forward to hearing from you (Funny that you advertised on the tv that free loan modems are available and how you are ready to help - I saw and felt none of that) !

I then received a call yesterday from candice who told me that she would escalate this. This morning I received an email from vodacom with a quote for cancellation fee of r2824.44 is required from me - no explaination nothing. I have had the data card for a few months and have paid for the service that I have not received, all I want is for the card to be cancelled and I dont see why I should have to pay a penalty.

I wanted to complain to somebody at vodacom but there is no complaint procedure on their website so I dont know what else to do.

Please help me.

Thanks,

So I went into Vodafone/Vodacom shop in Centurion. The assistant could or should've clearly seen that I was not really sure about internet usage, I told him I wanted to use internet for my home office which I was going to set-up, he suggested 3 gigabytes. I told him that it was expensive and hoped that 3-gigs would last me a month, and he seemed unsure himself, but he seemed so "blank" I decided that I would take this contract. ONE_WEEK at home I used up 3-gigs and had to buy 1 more, I ended up paying - R500 and the month is not even finished yet! Apart from this is so S_L_O_W, reception is also extremely bad! I phoned, I complained, I went to see them :TWICE and still NOTHING is done. I want to cancel this contract IMMEDIATELY, I went to see them within 2-weeks to cancel and yet they are keeping me to this contract, is it legal!? Do I have to pay now for something I can't even use, and am not happy with. Considering I have 3 other contracts with them, have been a loyal client for 13-years I wonder if I should just grin and bear it and then cancel my other 3 phone contracts as well and NEVER EVER NEVER do business with them again!?

The 3G network started giving trouble a week ago. I emailed customer services. I did everything they told me to do and wasted about 200MB data but still no cure! Then they emailed me and told me they will report it to Network Department and follow up on Friday. It is now Monday! No follow up and the issue is still not resolved! What is keeping me from buying an MTN sim card right now. And the issue will be resolved. And even when I phoned in when i try to explain what is happening the try and convince me that it is not a problem and the problem is my modem.

I moved over from Cell C, because of terrible service, and thought that Vodacom would be clued up with regards to their porting. I first went to Vodacom Greenstone, where the consultant ported my phone. I did not have FICA docs and she told me to go to any vodashop and they will be able to assist me. I then went to Vodashop, Cresta, where the consultant carried on about how the consultant at Greenstone was suppose to complete registration and she did nothing. He then ported my number and told me that it would take 24hrs. To my horror it took 4 days! I called Vodacom Porting customer service and was trf from pillar to post, because none of them knew what was happening. I became angry and the consultant told me that he will try and assist. I am waiting up until today for him to call me back. I then contacted Vodashop and spoke to the manager, whom at first was not very helpful. She one again ported my number and told me she would call me back. The following day, I had to call her back, she hardly remembered me then trf me to the consultant who initially assisted me.

It was back and forth that day, once again I had to re-fax through my proof of ID and confirm my address.

I have been trying to sort out my account for the past three months with no luck. I have had a 3gb data modem with vodacom since april 2017.In march 2017 I suddenly received an account of r927, upon which I decided to not used this modem anymore and used a cell c modem to download e-mails and go on the internet. I only used the vodacom modem for sending the odd e-mail here and there and yet received a bigger account in may of r1, 300. I phoned the customer service and was told that my data usage was because of automatic windows and microsoft updates, but was told that a technician would contact me back, which he did, but again no luck. The technician told me that the customer services person was talking nonsense and that it could not be the automatic windows and microsoft updates, but he reckons that it was spyware. When I told him that I have kaspersky internet security, he could not explain, and just said that that is what I used and that is that. I asked him to then pull my account records and prove it to me, upon which he answered that can not be done. I then went to the customer service centre at the canal walk shopping centre, and dealt with the supervisor there. Mr. Mansoer barnes told me that the technician was talking nonsense and that my account records can be pulled and after filling in a form and he took a copy of my id I was promised that he would pull the records and come back to me. It has been 2 months ago and still no word from mr. Mansoer. I then called 082 155 and spoke to romeo meyer who promised me that he would get the right person to look into my problem and get back to me. He was very understanding and helpful, but yet again it has been two weeks and still no word from mr. Meyer. I again phoned 082 155 and was told that they would send mr. Meyer a message to phone me back, but refused to give me his e-mail address. Another week has passed and still no word from mr. Meyer.In the mean time debit orders are being returned on my bank account and costing me a lot. I am at my wits end, what do I do and where do I go from here?

I have had a 3G ontract with Vodacom for 2 and a half years. Initially the reception wasn't great in Kensington, and after logging a call, adjustments were made at the base station and it was better. However, since late 2017 the 3G reception has been appalling. I get 1 'bar' on 3G and never HSUPA (which I pay extra for). The connection drops all the time, and I am finding working from home unacceptable. It's quicker to sit in traffic for 90 minutes each way and send and receive emails on my corporate network!

I logged a call with the Vodacom Data Call Centre on the 18th January 2017. I have called several times since then but have been unable to get any feedback on progress. No-one calls me with updates - and the Call Centre is just a barrier.

So, 2 months since I logged the call I am still waiting for any progress. Initially they told me it could take 21 days - and I thought that was too long! In the meantime they are still taking my debit order every month! While logged onto this session I have lost connection 3 times!

Can anyone recommend an alternate provider of 3G in Kensington that works? I will cancel with Vodacom gladly.

My blackberry (Under warranty) broke. I phoned the only accredited bb repair shop in sa to ask whats wrong and what it would cost to fix it. They said if its the lcd only (Due to hard impact) , r850. I took the phone to vodacom because they provide the "free" service of sending it to this jhb place for technical review and an official quote. After 18 days I have heard nothing, go figure. I phoned all around the world until I finally got the description (Probably via the service centre in iran, or was it new zealand... ?) of the problem and quote through vodacare: "lcd needs to be replaced: r1887.56. " where does the extra r1k come from? ! Because they provided a "free" service? "livid" does not describe how I feel now. Luan schoeman, somerset west

I recently traveled to Germany Hamburg area for business - via Dubai - and as a small venture fund manager I'm heavily dependent on my Blackberry service. Upon arrival in Dubai on Aug 08 this year on a stopover en-route to Germany I noticed my emails were not coming through on my Blackberry as expected - I travel regularly between Europe and the USA and I knew my Vodacom Blackberry service was set for International roaming. Upon arrival in Germany, a day later, the problem persisted. I immediately contacted explaining the problem. 24hrs later no response. One day later, I received a very tepid response. To make a very long story shorter, Vodacom Customer care and Vodacom was unable to solve the problem. I requested a refund on the recently purchased Blackberry Bold 9000 - and other requests for Vodacom to please come to the party and offer a solution. They are now simply ignoring me. WARNING - do not trust Vodacom or Blackberry to offer you any assistance. I have first hand and a costly experience. They refuse to answer me now - or provide any answers. ABSURD.

Vodacom's birthday specials were advertised from the 1st to the 4th of october, But today they are out of stock and are not going to be back ordering. How can you advertise some thing like this and then not want to assist those that are willing to pay for the services.

i drove over 130km's one way to vodaworld to get the special (as your call centre is useless) only to be told that they have run out of stock and will not be back ordering. No signs were out until the group i was with started asking questions. You lost a potential 6 clients today. and will lose my business

When my contracts have run out i will not be renewing with vodacom. its the second time in a year that they have dissapointed me.

I have struggled for almost a year now to get Vodacom to assist with the signal reception in the area where i stay.(Sasolburg) They are, according to them, busy with the problem.Vodacom do receive their money every month and i struggle to get some work done after hours because of the signal problem. This is a waste of my time and money. I hope somebody will respond positively regarding this matter.

I went to Vodashop last month to do an upgrade on my phone contract. I spoke to the consultant (Adel) and advised her that I don't use all my free minutes, therefore my current contract is to big, and I need to "downgrade". I had 2200 free minutes available. She advised me that it is no problem, and that my free minutes would be carried over onto the "upgrade". A few days later, I made up my mind and upgraded my contract and received my new phone. Last week I decided to check my available free minutes, and was advised that I had 11 minutes available. I contacted Vodacom, who advised me that I was given incorrect info, and that my minutes had fallen away with the new contract (talk package to business package). I contacted Vodashop Meyersdal, and was advised by Arno that there is nothing I could do. I was given wrong info, and that is too bad? He advised that Vodacom would not reimburse me at all. I told him that the contract should then be cancelled and my free minutes reimbursed. He contacted me a few days later, and advised that my free minutes cannot be retrieved. Under no circumstances is this acceptable. I was given incorrect info, and now I must pay the price.

I was advised when i called in that there was a data call limit on my 3G card, so i was happy to let my daughter use it for school research etc. but got a nasty surprise when the debit order went through! I called in again and was told that there was no call limit on this data line. There had been one before but they removed it (i was not notified that this had been removed), so as a result am now sitting with huge debit orders! I have put a call limit on now but what about the accounts i have to pay?!

"i missed one payment on my contract phone & they deleted my number (That I had for years) from the system with emidiate effect, they took the outstanding (And more) amount (Debit order) from my account ever since. Now I get a final letter telling me if I don't pay the outstanding amount of r4545.60 within 7 days they will take legal actions towards me, to their knowledge my last payment was in january 2017. Without any notifications for outstanding balances (No letters no e-mails) the lady I talked to said they sms'd it, my number was deleted in january 2017 it is april 2017 now (I have not used my blackberry curve since january 2017) now I must re-activate my contract for r285.00 or I have to pay the outstanding amount. Wtf! South africa is so scrude up!

I had contacted the customer services department regarding my cellphone account. I was assisted by a young lady by the name of Pumla at around 07:22pm, the conversation started well but when i was uncertain about a specific part of the conversation, i was answered rather abruptly, she even started to raise her voice at me and in the end she hadnt even listened to the question that i was trying to ask her, therefore i politely thanked her for her assistance but also stated that she didnt have to be so abrupt and rude and definitley not so loud. Vodacom being the top leading cellular brand should give clients excellent customer service, Im not sure if she was in a hurry to go home but to my knowledge no matter what time it can be your customer should always be given good service, she even stated that she had taken 7 minutes with me almost as if she didnt want to assist me, why does Vodacom employ poeple in the customer services department that frankly arent helpful to the client base, I was very disappointed with the standard of service recieved, just hope that my complaint is taken up further due to the fact i have been a vodacom client for years now and to recieve such service, its really sad. I have decided to take time to write this complaint so that in the future incidents like this dont happen to friends and family of mine, but i really feel that if this is what service Vodacom has to offer, i would really consider shifting my accounts to a better service provider that can assist me.

Tried to get an early upgrade on one of my four (4) contracts with Vodacom only to be told that it cannot be done as I do not spend more than R800.00 on the one line! Well if thats the case it seems the more you spend the more aooreciative Vodacom is ! Low spenders means nothing. You guys have just lost one of my 4 contracts.

my phone was stolen so i went to my nearest vodacom shop at eastgate and i was told i could black list my cellphone over the phone with no hustles. I went and called the customer service and i had to hold for 45 minutes in order to speak to a consultant, then i got through to Nonkonzo who couldn't assist me because i couldn't remember what she asked me, i mean i got mugged, i'm in shock then u go n ask me silly questions, then she called her team leader, Peter Mgudlwa, an arrogent, rude guy, who does not know the meaning of customer service and he also couldn't help as usaul. Vodacom is useless, they should train their staff or find people who really want to work. Their customer sercice is poor

I have had a 3 G contract for 3 years and have no issue. In December I purchased a new computer and have had to upgrade my 3 G to the' little white USB port' (with no booster Arial).

I have signed up for a two year contract and cannot get sufficient signal. I work from home and have to walk around the house trying to send and receive emails. I do not have time to spend hours trying to download the smallest emails.

I have tried to get a booster and after being sent from shop to shop in Vodaworld (what a waste of money that place is) have been told that a booster will cost me R2017 upwards!

I have contacted Vodacom and have been told they are looking into a booster for Bryanston - this has been going on for weeks now - I'm not holding my breath.

I have a mobile contract, a black berry contract and a 3 G contract with Vodacom - I spend R1000's with Vodacom every month - and if I could dump them I would! It must be fabulous to legally bind people into contracts and then supply them with faulty goods. I am unable to operate effectively as I cannot perform the most basic functions on line and cannot choose a new supplier - because I am tied in to contracts!

I took my Blackberry 9300 to Vodacare Cresta on [protected]. My screen had gone white with a couple of vertical lines, just as I took it out of its pouch. A couple of minutes before the sreen went white, I still went through a couple of emails. Then, out of the blue, it went white. Between checking my emails and the screen going white, I did not drop the phone or bumped it or anything like that. So yesterday ([protected]) I get a call from Vodacare Cresta, telling me that my screen is cracked and I had to pay R673.67 to get it fixed. The day I took my phone to Cresta, the lady that took the phone in actually checked if the screen was cracked, but found nothing. Even on the job receipt, under Notes, nothing was mentioned about the screen being cracked. I have phoned 082 111, 082 1944, 082 13509, and everyone telling me that if I don't pay, they're not going to repair it. So it comes down to my word against theirs. I have asked for a detailed report and also that they return my old screen. Even though I know it hasn't been cracked, absolutely no one at Vodacom made any effort to try to resolve this. Now I'm informed that they cannot return my old screen for me to assess, which means I have no way of knowing if it was in fact my screen that was cracked.

Ek het die naweek vir my die 3G modem van vodacom (pre-paid) gekoop met die doel om lekker te surf op die net. Iets het net vir my gese dat ek nie vodacom moet vat nie maar het toe my hart gevolg en besluit op vodacom omdat ek nog nie probleme met vodacom gehad het nie en reeds 3 fone op my naam het met vodacom syn. Van die begin af het ek probleme gekry. Eerstens was die simkaart wat ek saam met die modem gekry het foutief (na die 3de oproep) en moes ek 'n ander gaan koop om dan 'n sim swap te doen. Ek is glad nie slim met internet goed nie maar leer baie vinnig. So het ek gedink ek sal nou lekker kan surf op 3G maar niemand het my gese dat daar nie ooral in die land van ons 3G is nie. So nou moet ek aan sukkel met gprs syn en dis so stadig dat my data bundel so vinnig opgeeet word. Dan praat ek nie eens van die hoeveel kere wat dit uitsny nie. Ek oorweeg dit streng om dit terug te vat en my geld terug te vra maar ek moet vinnig die net leer en begin gebruik vir werk ten einde ek binnekort my werk gaan verloor. Ek glo nie julle sal my probleem kan oplos nie, behalwe as julle gou G3 kan gee vir die dorp waarin ek bly. Net vir u inligting: Ek bly in Sannieshof hier in Noordwes transvaal en my naam is Hester Gouws

Service request : s3-lxa2w-wajds as well as service request: s3-lza2q-qfz4h
I would like to know if this level of service is really still happening in this country in 2017.

My prepaid phone got stolen on thursday 26.04.2017. I rang vodacom customer care and was informed that I had to lock my sim card and go to a vodacom shop to do a sim swop and then have the sim card unlocked again. I did just that. got a huawei x5 phone on contract and requested the same phone number – hence the sim swop. I was advised that my phone would work by 7.30pm as I had to turn it off and back on again hourly. it didn’t work. it kept saying emergency calls only – sim card locked. I rang 111 and they informed me this is happening because my sim card is being converted from prepaid to contract. I rang the next morning 27.04.12 and was informed that my account has not been activated by the store and that’s why I couldn’t use my phone.

I went to the vodacom shop on saturday 28.04.12 and asked them to activate my contract. they said within the hour my phone should be working. it didn’t – it kept saying sim card locked. I rang 111 and had to change my network settings on my phone. this would fix the problem was the answer that I got. it didn’t fix it – I still couldn’t make calls but I could receive them.
I went back to the vodacom shop the same day and they rang 111 and was informed by a kevin that my sim card still appeared to be locked on the system and it was escalated to the technical department. the turnaround time for this was 24 hours that I had to wait. I received a reference number (first one above).
On monday I phoned 111 and quoted my reference number asking for an update on my phone. I was told that there did not appear to be a problem on my phone. after quoting the reference number they rang off and texted me the same number around 13:00 that day. I was told that I had to wait another 24 hours before this could be sorted out. I went back to the vodacom shop and they phoned 111 which informed them that I had to wait another 24 hours.

I rang back on wednesday seeing as tuesday was a public holiday. I spoke to a man called richard who said that on the system it seemed as if my request could be pending until the 5th of may 2017. I was unbelievably unhappy and said that I wanted him to call his supervisor. he said that he would find out what was going on and ring me back. he didn’t, so at 11:00 on 02.05.2017 I spoke to a lady called bongi. I explained the whole situation to her where she said that it shows as being escalated to technical and that I couldn’t do anything except to wait. I then requested to speak to her supervisor kertia. kertia checked on the problem and reported that the initial service request was logged to the marketing department erroneously and only because I pressed was it then logged to the technical department correctly. this meant that another service number was logged (number two above) and I had to wait…. another 24 hours for feedback. I specifically requested kertia to phone me back at 3pm with an update as I was very unhappy with the service received. she promised to ring me back, she never did. about 1pm I received a text message from vodacom which said “dear customer, your query has been handed over for further investigation. kind regards, vodacom customer care ivonsilima”. about 3pm another indian gentleman (mahesh?) rang me as he was richard’s supervisor and said that he would personally speak to ivon who was the person who logged the fault and phone me back by 4pm. he never did.

I rang at 4.45 and spoke to bukelwabodlanni and explained the whole situation to her. I asked to speak to kertia (no one knows about this person?) and she said that my query was pending and I had to be patient. I asked for her supervisor and spoke to another indian gentleman (naheem?). he was very polite and said he understood how I felt and he swore on his life that despite the fact that everyone promised to phone back when they didn’t, he wouldn’t do the same and that he would phone me back the next day.

On 03.05.2017 I was rung by a lady instructed by naheem to follow up and she only stated that they would follow up on my query and naheem would phone me back. they never did – surprise! I rang 111 again at 4.30pm and spoke to a gentleman called degree xhosa. he said I had to wait until monday for my query to be resolved. I said that was not acceptable and that I wanted an answer now. he said he couldn’t give me an answer and couldn’t transfer me as he didn’t have a supervisor and didn’t report to anyone… I asked him if he could at least appreciate the fact that i’ve been without a phone for 7 days and paid for a service I couldn’t use, he said “ I cannot appreciate anything”!

I rang back and spoke to godwin who was an absolute angel. he promised to phone me back and he actually did! three times! he said upon further investigation it seemed that there is no time frame on feedback for my query and they only had it on the system to be investigated by next monday? they escalated it to …… another 24 hours.

Could you please help me as I am going crazy with this incompetence. i’ve spent close to 48 hours straight on the phone to vodacom and still don’t have any joy. no-one takes responsibility or deliver customer service. I can receive calls but cannot make any or text anyone?!

How can Vodacom increase a subscription that was agreed on a fixed amount?

I got this email this morning

Dear Customer

For more than 20 years, Vodacom has worked to increase the speed, quality and breadth of mobile coverage in South Africa. At the same time, we've focused on making our services better, faster and more affordable despite the effect of inflation on our costs.

Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products.

On 1 May 2017, Vodacom will be increasing subscriptions on selected price plans. Your Smart XL subscription will increase from R699 to R739 per month.

We would like to thank you for your support and assure you that Vodacom will continue to provide the best network experience in South Africa.

For more information on the changes in pricing please visit www.vodacom.co.za/prices.

It seems it is impossible to contact Vodacom Direct via their call centre, email or by leaving numerous 'call me' messages on their website. I have been trying to contact them for three days regarding a new contract order. Do they actually exist? I even tried to call at 8am as their call centre opens, I held on for 17 minutes. No call centre can be that busy at 8am.
Am I going to get a response and will I actually get the phone I ordered or do I go directly to a Vodacom Shop and order my phone there? There will definitely be less stress, and judging by other complaints on Hellopeter I won't have to wait 3 weeks to a month for my phone. Vodacom Direct website promises I will get feedback within 48 hours and my phone within 4 days. It seems all their promises are empty. Please will someone from Vodacom Direct respond AND DELIVER on their promises.

To whom it may concern:
On Tuesday evening 28 June 2017 @ 18:52 a guy phoned me from the following number +[protected]. He said he's from vodacom and he'd like to offer me a special deal on airtime. Unfortunately I did not get his name, but what I know is that he told me that the conversation is being recorded. When I told him that I was in a meeting at that moment, he had the nerve to tell me that he cannot believe that I can be in a meeting at that time of the evening. I don't have to give him or anyone of your (vodacom) employees any excuse, but these people phone at the most inconvenience times. We as a family were in a prayer meeting. We were praying for the ill, the less fortunate and the deceased. It was very upsetting for me as he does not know what goes on in other peoples lives and houses. Please can someone assist me inthis matter. Thanks. Soraya Mcleod.

Contrary to international norms vodacom, and for that matter the others, charge you a fee for itemised billing, having the gall to call it value-added service. Not happy with the enormous profits they make, they try to slip through cost they hope we won't notice. (They might have learnt this from the banks. ) vodacom charges r17.50, and apparently make about r600 million a year from this service.
First they rip you off, then they make you pay to see how they ripped you off.
Laughing all the way to the bank.

On the 5th of march I took my blackberry storm 2 in to the vodacare store in westgate to be swapped out for the bold 2 9700 as per the bulletin recieved that vodacom is recalling all storm 2 stock. I currently have a hardcopy of this bulletin.

They told me they were out of stock and I would be notified when new stock arrived, this has not happened, I heard it through the grapevine. I went into the store only to be told that my phone is sent in for evaluation. They were supposed to swap out the phone right there and then, I know of countless people whose phones were swapped out immediately.

I phoned them again today and yet again I am being stonewalled. I have never encountered anything like this in my life. I do not have a phone, yet i'm paying for it, I cannot do my job properly because I rely on a business phone and I have been sitting without a proper phone now for almost 3 months!

We are sitting on the 17th of march already! How can this be taking so long! I expect this issue to be resolved immediately! Vodacom will either replace my phone immediately as they are supposed to do or they will cancel all my contracts with immediate effect, and I refuse to pay the penalty.

Kind regards

Kobus harmse
[protected]

Thursday 14 may 2017
Good day

Re one seriously unhappy customer:

My name is a van tonder, client / cell # 082 467... , the rest you have on record, as this gets asked every time I phone.

Your records will reflect that officially I have been a loyal customer since 22 october 1998. Prior to that my indirect association with vodacom started in & plusmn; 1994.

My bone of contention is that I wish to down grade the contracts linked to the above said # 082467... To a talk 500s, to a talk 200s, and also the talk 120s on 076 611... , to a top up 75.

To the best of my knowledge, these contracts have expired, (082467... Since 29 november 2017, & 076611... November 2017) and are currently on a month to month basis.

Step 1
Imagine my disgust when the lady at the cape gate vodacom shop informed me that if I wanted to downgrade, the month to month, to a month to month on the requested tariffs, I would pay a penalty fee;
Talk 500s on 082467... To a talk 20s, penalty fee of r1568, and
Talk 200s on 076611... To a top up 75, with a penalty fee of r3392.00

I fully understand that I will loose all free minutes, etc. Accumulated on the higher contract.

Step 2
This email was my second step at receiving a favorable reply, my first unsuccessful attempt was at the cape gate vodacom shop. (Please note: whist at the cape gate vodacom shop, I was prepared to directly purchase a vodacom 3g usb stick modem, on a pay as you go basis)

Unfortunately this letter was sent via your & ldquo;customer care” email department, this in its self may lead to a no response or a subordinate type of response.

Failing to receive a favorable response within a reasonable 24 hour period, will result in me taking this matter to a higher level.

Finally failing to receive total satisfaction, within a reasonable timeframe, I will be using the number portability option to satisfy my current needs.

(Just as a matter of interest, I also have 2 other vodacom pay as you go phones)

Acknowledgement of receipt to step 2
Yebo valued vodacom customer! Thu 2017/05/14 09:17 am

Thank you for your email query. This is an automated response to confirm receipt of your email and provide your reference number: 000qsa5047fs03kc. A contact centre consultant will respond to you shortly to address your query. Please do not reply to this email. We endeavour to attend to all e-mails within a 12 hour period.

Step 3 & ndash; as explained in paragraph 9.
Friday 15 may 2017
www.Getclosure.Co. Za + customercare@vodacom.Co. Za

I thank your automated system, for the acknowledgement of receipt.
As indicated in paragraph 8, the (Non existent) reply was as expected.

A v tonder

I am a user of the blackberry internet service (Bis) for which I pay a fixed subscription. This service is advertised as providing free on device browsing as well as other free applications (Facebook and more, the advert says). However I was surprised to find that I was still being billed by vdc for data usage. I called the customer care and received the following contradictory information:
- all 3rd party apps are billed (This must include facebook)
- downloads of pictures, etc are billed.
- vodafone browser is billed.
I wasnt happy with cust care answer and asked for a website link which explains this. The web link given is also not clear, and does not agree with cust care. Vdc need to explain the billing as it is not transparent at all.
I have the following questions:
- are apps such as gmail, gtalk, youtube billed or free.
- are other browsers allowed to be used (Opera, vodafone,...)
- the website says streaming media. Provide a clear technical definition on how you would define this. Is it flv files being transferred considered streaming. What about mp3, avi, etc. If I watch a video on youtube using the browser is this being billed.

I completely and totally agree. The employees/agents/staff at Vodacom Customer Care Line as well as those employed in the Subscriber Collections department come across as uneducated, not knowing what they are doing, unable to resolve queries or complaints, do not know basic book keeping, and continuously pass your query or dispute from one department to another. It is absolutely shocking! They can double charge you and still suspend your line and don't know how to resolve their own error!
I am so fed up with Vodacom and the total LACK OF CUSTOMER SERVICE and unprofessionalism. They are a disgrace. I logged a query / dispute which has gone on since June. I have spoken to 20 people over this time in both customer care & subscriber collections. They've double debited me for the same period. No one knows what to do and bounce my query back and forth between these two incompetent departments, continuously suspending my line for money they owe me! Now I have reported the matter to ICASA, the Ombudsman, the DTI and everywhere I can.