Virtual Reward Center review: BMO virtual rewards center visa card

I have a Visa Debit Card, The Virtual Reward Center Card, issued by Sutton Bank. I tried to use the card Yesterday, January 31, 2024. When I tried to use it, the merchant said the card showed "expired". When I called the phone number on the back of the card, [protected], it said I had a balance of $330. I tried calling several times yesterday, as well as today, and only get a message that says to "email". I have tried every prompt option to try and talk to a "real" person, to no prevail. Today, 2/1/2024, Yasmin from the Virtual Reward Center responded, saying the card needed to be used before 7pm est. NOWHERE on the card, or any of the paperwork that was sent to me, does it say it needed to be used by 7pm est. She also stated there was nothing she could do to help. Nor, did she give me anyone further up the chain to communicate with. Now, just because their work day ends at 7pm est, does not mean that the card should expire.

I paid taxes on this money, and I would like it. To me, this is theft!
Here is my card number and information.
[protected]/24
Kim Bringe
N3268 Fox Hollow Dr
La Crosse, WI 54601
[protected]
I would appreciate a response, and my $330.
k.[protected]@gmail.com