Vinted
reviews and complaints

I ordered a new pink jumper on Vinted and I selected InPost as delivery method. A few days later I received a food warmer instead of the jumper. I called InPost straightaway, I was still in front of the locker and they asked me to open a case with Vinted soI did.

I provided pictures of the item received and they said they would have investigated with the courier.

Vinted Support just came back to me saying that the courier confirmed the correct item was delivered and therefore the case is solved. The seller has been paid and I have ended up with a food warmer for babies!

I feel angry and upset, I provided proof of the delivery received, included the box and the sticker on it which shows clearly that the wrong item was delivered.

How do they know that the seller sent the correct item?

I sold trousers on Vinted 19/09/23

The buyer said they never arrived even though the tracking said they were delivered 21/09/23 at 18:39

I contacted Vinted for a refund and they told me I did not use the correct postage supplied by Vinted

I told them I had and the buyer confirmed when I sent the proof of postage to her to say her parcel was on its way with Evri

I told Vinted how would I know her address if I’d not used the label sent to me from Vinted and why would I use a different carrier and pay for the postage myself, it makes no sense when the buyer had paid for postage

I have contacted Vinted but receive automated responses saying I used the wrong carrier but I did not

Please can you help

I sold an item on vinted and posted it, unfortunately it was on the last day available to post and despite posting successfully the status of the sale was updated to 'Cancelled'. I contacted Vinted with proof of postage but they said they wouldn't help as I needed the original buyer to buy it again. The item has been dispatched and I have proof of postage, correct address and the courier company has acknowledged receipt of the item but Vinted have said they won't help or revert the status of the sale back to completed.

Seller on vinted sold my son fake item.

I raised it with the seller and they wouldn't refund. I raised with Vinted and they have refused to do anything as past 48hrs.

I have asked for a refund of the item and the seller to be removed from the platform but Vinted refused.

Basically vinted are allowing fake goods to be sold and not doing anything about it.

Hi,

After numerous attempts to resolve this ridiculous issue with Vinted I’m still not further & keep getting irrelevant answers to my issues. U sold a bag (which was a100% authentic) after the customer (Raemama) purchased it for a bargain of £70 I sent it that say to her. On receiving the bag she then claimed it wasn’t real even though it was a gift & had tags on it still, Vinted refunded her straight away without even asking me if she was telling the truth 🤬 this was in June 2023. Upto today (19th September 2023) & numerous promises from her since end of July start of august promising to return the bag she hasn’t so technically this is theft & Vinted don’t care about the fact I haven’t received my bag (which is still legally mine as they gave her money back) nor bothered to reclaim my money off her as she has no intention on returning it.

I bought children's jazz shoes listed as size 12. They say size 12 on them but are not size 12 based on any other actual size 12 shoe. I sent photos evidencing this but my money was still released to the seller. I now have shoes that my child cant wear but have paid out for these. I used vinted as can't afford new jazz shoes and now further out of pocket. This is appalling.

I ordered a blue syna world tracksuit costing £162.18 including buyer protection fee and delivery i ordered this on the 24th of august 2023 as I’ve checked on my ring doorbell it arrived at 13:43pm on the 31st of august 2023 once I opened the packaging I realised it was not my tracksuit it was a pair of 13/14yr old adidas joggers which is not what I ordered at all

Please could you right back to [protected]@gmail.com

It also came in my name which is Owen voce

Vinted have sided with scam sellers too many times now! I have bought many items in the past 6 months sometimes 6/8 in a row and I have now lost my money on atleast 10 items as sellers have sent ripped clothes or the wrong size even clothes that are in such awful condition they are fit for nothing but the bin! Also a stolen Apple Watch that can’t be used as it’s linked to Somone else and seller can’t unlink as it’s STOLEN! Vinted Even allowed a seller to sell a moisturiser that is sold as new but is a crusty bottle of used cream none in it hardly in! Enough is enough I will be taking them to court as that’s £200+ that’s gone down the drain! Also my time and energy and being abused by the seller and bad reviews when you bought the stolen and ripped item ha! BACKWARDS is what vinted should be called And vinted allow scammers and support them! Well looking on here not for long but still long enough! Unbelievable

Bought trainers via vinted with delivery to those ‘yellow pick up’ boxes outside our local shop to avoid issues of me not being in on delivery. Had a message tonight saying item returned to sender? Not sure why the courier couldn’t deliver to the box? I’m now without trainers or the cash as now have to wait for sender to get her parcel back……if that ever happens……. Or was it all a scam……. I’m none the wiser yet

I purchased a pair of shoes on vinted. They were delivered to a yodel collection point. Due to an issue with the yodel collection point I could not collect for over 48 hours.

When you use inpost or Hermes, the item is not marked as delivered until you receive it, this is not the case with yodel. Circumstances beyond my control, which fall with the courier, meant that I couldn’t collected, so vinted automatically marked my order as ok before I even received it.

My order is absolutely not ok. The shoes are damp and smelly, but because the vinted system stated it was delivered when it wasn’t delivered to me, it means they will not help.

I have paid buyer protection for nothing.

I packed a parcel, dress and jacket, put the downloaded label securely on the parcel, and took it to the Evri postage point. (The local store)

The machine was out of order.

So I returned next day to post the parcel. I was told the store were no longer taking Evri parcels, and that Evri were going bust.

So I took the parcel to the Post Office and posted the parcel.

I gave proof of postage.

This meant both the buyer and myself had paid postage.

The parcel did not arrive.

Vinted have tried every way possible to detach themselves from this problem, and made me feel it is my fault !

I have lost a dress and jacket and the buyer is disappointed.

How can anyone trust Vinted when these things happen . It has been a disappointing and unsatisfactory experience.

A buyer on the Vinted App bought a shipping label to purchase an item I posted for sale on the Vinted App. The buyer claims she has not received the parcel I sent using the shipping label provided by the Vinted app. Vinted are showing the item as sold, which is a lie as the item is not sold, and Yodel the courier has no idea where the parcel is. I have contacted Vinted through their in-App support service but no one is responded or taking any action.

I have two similar complaint

Complain1: I bought a dress from a seller for 50pounds , the dress came smelling and with some makeup stains and loose threads . I couldn't even try on the dress because of the smells I returned it . The seller claimed I did the makeup stain and vinted let her keep my money and the dress.

Complain 2: I sold a jumpsuit and the buyer didn't like it, I asked her to return it and I will refund her money. Before I returned the jumpsuit vinted refunded her . Now she is refusing to return the jumpsuit she said she has binned it . how is that fair ..How do i loose both my item and money bought as a seller and as buyer . As a buyer , I actually paid buyer insurance and still i get reaped off . Why I'm i not protected by the buyers insurance ?This is fraud ! I think they are committing fraud or conspiring with some sellers .

I bought some leather boots on Vinted recently - about on the 8th of August 2023. The boots were advertised as size 4 which is my size. When I tried them on they were 2.5 cm bigger that meant they were size 6.5. Even though it said they were size 4 at the bottom of its sole, I am aware that size 4 in Brazil = 6.5uk size. But there was nothing said in the selling advert about them just said they were size4. As I live in UK and use Uk Vinted app plus the person who. As selling live on Uk I trusted it. The person as well said they were worn just once for a party. So the seller was lying about various things as I do not know any people wearing their boots/ shoes 2.5 sizes bigger!

I contacted the seller then Vinted saying that it was not my fault AT ALL in this occasion and I should not be paying any return postage. Vinted referrred to their policies that I have to pay. BUT it contradicts the uk laws about consumer right especially when it was not my fault. I would like you to have a look at this matter and it would be good if you can go further about this illegal matter which contradicts consumer rights 2015.

The item arrived completely broken. The base was cracked and did not connect to the mug. I Clicked. I have an issue. The seller saw the pictures of the broken mug and said I did not need to return and said she would refund. I received a message from vinted saying the sale was now complete as I had not returned broken mug I was not entitled to refund. Case closed. Contacted the seller who was very rude and said she would not honour her refund offer. Contacted vinted as this is illegal, but vinted said resolve the problem with the seller. No refund was issued the attached photos show the damaged mug and the seller telling me I did not need to return the item and a refund was on its way