VAVA
reviews and complaints

On April I purchased VAVA's 720P 5" HD baby monitor. In January *** to a charger. I contacted VAVA support on February 1st and was told by VAVA the item could be defective and customer satisfaction is their top priority but now they will no longer answer my emails to fix this issue after admitting it may be defective. All I want is a working baby monitor.

I purchased a 4K ultra short throw projector from a company called Vava with the advertised brightness levels of *** ansi lumens in September . Vava recently settled a lawsuit with another company admitting they lied and misled customers in regards to this brightness levels and have now adjusted them down to *** ansi lumens. This is almost a 30% reduction in the value of the advertised product I purchased due to an act of fraud on VAVAs part.

Ordered the split screen monitor received the item one day prior, had issues with the sound on the device, contacted the company they did troubleshooting it did not help, contacted them and said Id like a refund, they said to fill out the warranty info so I did they came back that night and said it was outside the 30 day window for a refund. I received the item on 1/28/22 I contacted them to return it 1/29/22 and the item was ordered on 1/21/22. This company is a scam and this is a common issue with the sound for this company. I want my money back.

I received a baby monitor from VAVA that worked great for about 4 months, then developed a very annoying clicking noise. I contacted the company and they offered a replacement. After about a month of not receiving the replacement, I contacted them again and they notified me they could not replace it because new monitors were out of stock. After about another month of talking with them, they offered to refund my money, so I sent the monitor back to them so they could process the refund. It has now been 3 months and I still have not received a refund.

I have been repeated lied to by this company regarding a refund for a defective item. The refund was approved August 16th and, after I returned my item, I have been receiving nothing but lies, deceit and promises with no intent to resolve. This company has my returned item and is refusing to follow through on return or refund, which they have promised on multiple locations.See email:We have successfully submitted the refund request for the product indicated in the subject line. Below are the details for your reference:Order No.: [protected] RMA No.: *** The refund will be refunded back to your Paypal Account and may take 5-7 business days to reflect depending on your banking/account's process.Thank you for being our valued customer and we hope that you would continue to patronize our products.

A Vava baby monitor was purchased off my registry for my baby born in April . Ive been using the monitor since, no issues. Its never been dropped. The color on the screen stopped working. I contacted Vava, gave them my model number, order number, video of the issue like they asked. They said Hi *** thanks for patiently waiting. We have received the feedback from our warranty support and we regret to inform you that our warranty claim request has been declined.As we are no longer selling on Amazon, for warranty claims, please contact Amazon for further processing. Please note that Amazon, as the selling platform, is responsible for the statutory warranty. Though they may not be able to provide a replacement they are still under obligation for a refund.Thank you for your understanding. I spoke with Amazon and they said my monitor is definitely under warranty but its a manufactures warranty and I need to contact Vava. Vava is refusing to honor the warranty.

I want to *** this business because they do business with the intention of fraudulently posting fake news to trick me into buying and taking my money and then the company does not deliver the product to me nor return the money. On September 21, I ordered at Vava.com a set of car video recorders until now, it has been 16 days and I have not received the product. I also want to be honest before that I have contacted them myself many times calling and emailing but they have cleverly made up many things to deceive me, they print shipping labels with *** number but they did not pack the product, just printed the *** number and updated it online they said it had already been delivered to the *** but I also contacted the *** side directly, they said the label was printed but this package has not been taken by the *** side and the Vava warehouse , I gave them many opportunities to correct their mistakes, but they still deliberately refused to listen, and continued to make up many lies.

I wanted to be a VaVa lover and was, until I received HORRIBLE customer service. Im a first time mom and had twins in December . I purchased the split camera in November . My twins were not transitioned into their room until they were 8 months old (August ). I then started using monitor. Since then the kickstand has broke and the actual monitor DOES NOT turn off and the screen doesnt show a picture. On February 14, 2022 I called VaVa customer service. They were NO HELP and extremely rude! I purchased off of Amazon and was told by Amazon I would have to call the manufacturer. VaVa blamed Amazon and said, they would have to do the refund. Amazon offered me a $5 credit to my account. My monitor was $260. All Im asking for is an exchange or a new split screen system to be sent to me. I would NEVER recommend this brand to anyone, because of the lack of customer service. I have emailed AGAIN today, February 24, 2022, to the VaVa customer service email including a video clip of my...

Purchased a new VAVA "Chroma" laser projector ($2900 approx). Unit arrived and was defective, would not accept any HDMI inputs from any source. Contacted company support and asked for product exchange. They convinced me to ship it back for a "quick" repair.Company is in Silicon Valley, but the prepaid *** tag they sent me was for ***. I sent the unit back, and according to tracking it arrived on Feb 5'th. I looked up the address online, and it was a residential home, not a business address. The resident name is ***. I have asked several times for an update on repair, have not received any answer other than "we will look into it". After this 9-day wait, I asked again for a simple product exchange.The company website, VAVA.com, has a policy of 30-day refund or exchange with no product exceptions. I have a screenshot of this policy. Over the prone on Feb 14, the company indicated that my device, the *** Chroma, is the one device they sell that is not ...

I wanted to be a VaVa lover and was, until I received HORRIBLE customer service. Im a first time mom and had twins in December . I purchased the split camera in November . My twins were not transitioned into their room until they were 8 months old (August ). I then started using monitor. Since then the kickstand has broke and the actual monitor DOES NOT turn off and the screen doesnt show a picture. On February 14, 2022 I called VaVa customer service. They were NO HELP and extremely rude! I purchased off of Amazon and was told by Amazon I would have to call the manufacturer. VaVa blamed Amazon and said, they would have to do the refund. Amazon offered me a $5 credit to my account. My monitor was $260. All Im asking for is an exchange or a new split screen system to be sent to me. I would NEVER recommend this brand to anyone, because of the lack of customer service. I have emailed AGAIN today, February 24, 2022, to the VaVa customer service email including a video clip of my monitor.

On 11/28 I purchased a Vava Baby Monitor with Split screen from the Vava website. I paid $224.00 by credit card at that time. After approximately 1 month I had not received any information regarding shipment. A *** tracking number was emailed to me; but when checking the tracking number I receive a notice stating, the delivery date will be provided as soon as possible. I have reached out to Vava customer service who initially told me, were sorry but these are uncertain times. They were unable to offer any resolution around the end of December . I reached out again 2 weeks ago to inquire about delivery. The customer service staff were, again, unable to provide any time frame for delivery. They did re-submit my order within their company; however to this day I have received no further information regarding tracking. All information points to the fact that the product I ordered is still sitting in one of their warehouses. Today I emailed again asking for a refund and to cancel my order. I was told I had to wait until I received the product so that I may send it back. I reminded customer service that at this point I have little hope I will receive the product anytime soon. In all, they charged me for a product that they cannot get delivered to me and are refusing to cancel and refund the purchase price. I only want my money back.

My wife and I had a child in March. We did the typical registry and researched products to make sure we have the best. VAVA is a baby monitor that is rated the top monitors when we did our research. It has been over a year and they are still rated the best baby monitor on the market. This product was bought to us as a gift for my wife's baby shower. The monitor has started to stop working, It shuts off randomly and when i plug it back into charge it says the battery is full. The company wants an invoice from who purchased the monitor. Unfortunately I do not have a way of getting that information. Since that is the case, VAVA is telling me they can not help me at all. So basically this is a product that needs to bought by the parents and not given as a gift because no one sends an invoice with a gift. I just want them to replace the product that we have been using. I have the model and serial number so they can replace it. It is very frustrating because we can be looking at the monitor while our son is sleeping and then it will just turn off and stop working. Also the stand broke off. So if the company wants to be rated number one they need to rethink their policies because there product is not safe. In a second something can happen to my child and because the monitor is malfunctioning I am unable to help. All I want is for them to replace the product.

Purchased a new VAVA "Chroma" laser projector ($2900 approx). Unit arrived and was defective, would not accept any HDMI inputs from any source. Contacted company support and asked for product exchange. They convinced me to ship it back for a "quick" repair.Company is in Silicon Valley, but the prepaid *** tag they sent me was for ***. I sent the unit back, and according to tracking it arrived on Feb 5'th. I looked up the address online, and it was a residential home, not a business address. The resident name is ***. I have asked several times for an update on repair, have not received any answer other than "we will look into it". After this 9-day wait, I asked again for a simple product exchange.The company website, VAVA.com, has a policy of 30-day refund or exchange with no product exceptions. I have a screenshot of this policy. Over the prone on Feb 14, the company indicated that my device, the *** Chroma, is the one device they sell that is not eligible for exchange! Again, their website does not say this. They told me over the phone that *** change their site to reflect this policy, that is why I took the screenshot today.All I want is an exchange. It should be very simple. Their site says I can ask for an exchange withion *** writing and over the phone. Any help would be appreciated.Thanks, ***.