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USPS Customer Care Service

United States Postal Service

475 L'Enfant Plaza, SW Rm 4012
Washington
District of Columbia
United States - 20260

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Residential customers and small businesses can use this website to learn if mail is being delivered, or if their Post Offices are open.
 
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USPS Complaints & Reviews

USPS - Maryland, Columbia / Ridiculous company

Be
Bee8 on 2016-05-18
Recently I have received a message from USPS and they said that there was something wrong with my address and that I need to check it and correct it. I checked my address and there was nothing wrong with it. Later they called and told the same thing. I told them that my address was correct...

United States Postal Service - New York, Williamsville / Priority Mail 2-Day

Pe
PeteCal on 2016-05-11
Well, I sent it "Priority Mail 2-Day" an May 6, 2016. It is now May 11 and the "tracking" link still reports that it at the same location that it was May 6, 2016 at 8:39 pm. When planning to mail it I checked on line and found that "Priority Mail 2-Day" would cost $6.45. When I got to the...

USPS (United States Postal Service) - Colorado, Pueblo / Does not deliver packages not fitting in the mailbox to residence

Co
Countryfairy on 2016-05-11
I am very dissappointed and frustrated with the USPostal service. Our Mail carrier refuses to deliver packages, to our residence with the following excuse:" Our residence is supposedly more than half a mile away from the road, I ordered something online and requested the parcel to be delivered...

USPS - Illinois, Chicago / Charles A Hayes Post Office - Entire Post Office

Re
Reviewer96167 on 2016-03-05
In regards to the comments about the Charles Hayes Post Office I am in full agreement about the unprofessional at this post office. Whenever, at any time you go to this post office; one window is open and there is a line out the door. The package receive window never has anyone to assist...

United States Postal Service - Washington, Auburn / Mail delivery

Da
damon l scholl on 2016-02-29
About 8 people live in a clean and sober house here in auburn at 2203 28th CT SE Auburn, WA. 98002. We are coming out of treatment and or prison and jail. We are here to get our lives put back together. We are having a problem receiving mail here at this address. This is important mail...

USPS - New York, Brooklyn / My package said that it was delivered but i never received it in my mailbox.

Sh
Shaqueina on 2016-02-28
There was a package that was sent out to me from Narrowsburg NY . on February 12, 2016 through priority mail . I NEVER received that package .I received notice through text message on the February 17, 2016 that it was delivered .The package was never in my mailbox even though it said...

United States Postal Service - Pennsylvania, Ridley Park / Mail Delivery

Mj
MJ Gavaghan on 2016-02-09
My name is Mary Gavaghan of 530 Michell Street Ridley Park PA. In 53 years I never had mail problems. I'm very upset and angry. I have not received christmas card from my son, and now 2 Valentine cards, one from my great grandaughter and one from my son. They spend money on these card...

USPS - Maryland, Bethesda / Passport Renewal process

Re
Reviewer33701 on 2016-02-08
Call called to make an appointment at the USPS at 10431 Motor CIty Dr. Bethesda MD 20817. I asked what forms I needed, if a picture can be taken on site for + $3, and if a credit card can be used. I arrived on time at 10:45 AM 2/8/2016. The form was correct, but they didn't have film...

USPS / box delivery service

Re
Reviewer51029 on 2016-01-15
Sent 2 boxes to the same exact address in Puerto Rico from the Watauga USPS office in December 2015. 1 of the boxes made it to its destiny but the second got lost. I ended up submitting a claim which they never responded after 2 attempts, several calls to the Consumers Affairs office in...

USPS - California, Bell Gardens / Tracked my package into their black hole...

Re
Reviewer35054 on 2016-01-12
I mailed a package (tracking #: 9534611127075362428693) on December 28th and it arrived to the Bell Gardens facility on December 29th. The Expected Delivery Day was January 4th, 2016. It is now January 12 and I have not heard anything. I called the three phone numbers I found online during...

USPS / Mail carrier

Re
Reviewer60752 on 2016-01-04
Dear Poster Service, My name is Delores Carson, within the last 3 years I been complaining about not receiving all of my mail. My Identity alone with my husband identity been stolen. The miss handling of my mail from the mail carriers is a privacy violation. Accounts been open in my name...

USPS - Colorado, Colorado Springs / Poor service and most inefficient Post Office

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Reviewer55906 on 2015-12-14
Michelle, the "Post Master" at the Dillon, CO Post Office is managing the most poorly run Post Office. Lines are consistently long in this Post Office and are not handled efficiently. Over 85% of the residences this Post Office serves are forced to rent a Post Office box because they...

USPS / Bithday card not deilverd

Re
Reviewer67444 on 2015-09-12
case HQ124483337 I had send my daughter a card for her birthday with a 50 check inside on cash do not trust for good reasons two weeks before her b-day her birthday.. Anniversary the same day, , and she is have a baby . Got the card back about five weeks later, , checked ..had right...

USPS - California, Bell Gardens / Parcel never delivered to our very ill sister who had surgery

Re
Reviewer47421 on 2015-09-02
What's going on with these criminals stealing packages that we put together for our loved ones??? Horrible and terrible. Something needs to be done ... now. These thefts are all inside jobs. They purposely send a package in another direction, calling it an accident. That'...

USPS / Non Delivery - US Customs Declined further shipment

Li
Linda Bartish on 2015-08-24
It is illegal to ship cigarettes into the US from foreign countries. US Customs is stopping all shipments and preventing them from being sent to the customer. In fact it is illegal to ship cigarettes from state to state within the US. Anyone thinking they are going to receive a shipment...

United States Postal Service / lost 2 boxes media mail

Ma
Maria e Perez on 2015-08-06
We shipped 6 boxes via USPS media mail. These boxes contained used travel and art books. They are not worth much but if I wanted to trash them there are certainly less expensive ways to do it. 2 of the boxes never arrived. The USPS has given us a run around for two months and says that...

Usps Postal Service - New York, Bronx / falsely delivered

Jo
JOKER89 on 2015-08-05
Dear Sir/ Madam: i do not understand that i just an package from the post office. and, today, i supposedly get a package it today, and i check the mailbox. is not there. its have the address and the mailbox number. i file 2- complaint# ca-124157766 and # ca-124157878 so, if no one do not anything, i will file an claim.

USPS - New York, Bronx / Lack Of Service/ Lost Package

Jo
JOKER89 on 2015-07-07
Dear sir / madam: I am filing a complaint to united state post offices. That believe i receive the package, the package doesn't have the place that i order " all delight " and do not match of the i suppose that i received. Here is the tracking # 940011020088265922429, and the item i...

United States Postal Service - Texas, Carrollton / SCAM

Pu
PurpleOcelot on 2015-06-03
The USPS is running a SCAM to make extra money! I work in a mailroom at my job, and we get a lot of returned envelopes from the USPS marked "no such address". There is NOTHING wrong with these envelopes we mail out, because we have to double check the addresses before we send them out...

North Houston USPS / Non-delivery

Kr
kristym_ on 2015-03-19
This USPS location is an absolutely frustrating "situation" to deal with. I do make a lot of purchases online because I live in a small town... and in doing so I am subject to using the United states postal service. But, the term snail mail is taken to the extreme when it comes to...

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