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United States Postal Service

475 L’Enfant Plaza, S.W. Washington, D.C. 20260
United States
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Residential customers and small businesses can use this website to learn if mail is being delivered, or if their Post Offices are open.
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Usps Complaints & Reviews

USPS - Bithday card not deilverd

Posted: 2015-09-12 by    Reviewer67444
Complaint Rating:  0 % with 0 votes
case HQ124483337
I had send my daughter a card for her birthday with a 50 check inside
on cash do not trust for good reasons two weeks before her b-day
her birthday.. Anniversary the same day, , and she is have a baby .
Got the card back about five weeks later,...

USPS - California, Bell Gardens - Parcel never delivered to our very ill sister who had surgery

Posted: 2015-09-02 by    Reviewer47421
Complaint Rating:  0 % with 0 votes
What's going on with these criminals stealing packages that we put together for our loved ones??? Horrible and terrible. Something needs to be done ... now. These thefts are all inside jobs. They purposely send a package in another direction, calling it an accident. That's nonsense....

USPS - Non Delivery - US Customs Declined further shipment

Posted: 2015-08-24 by    Linda Bartish
Complaint Rating:  0 % with 0 votes
It is illegal to ship cigarettes into the US from foreign countries. US Customs is stopping all shipments and preventing them from being sent to the customer. In fact it is illegal to ship cigarettes from state to state within the US.

Anyone thinking they are going to receive...

USPS - New York, Bronx - Lack Of Service/ Lost Package

Posted: 2015-07-07 by    JOKER89
Complaint Rating:  0 % with 0 votes
Dear sir / madam:
I am filing a complaint to united state post offices. That believe i receive the package, the package doesn't have the place that i order " all delight " and do not match of the i suppose that i received. Here is the tracking # 940011020088265922429, and the item...

USPS - Experince/rudness by clerk & Post Master

Posted: 2015-03-12 by    tinytimzach
Complaint Rating:  0 % with 0 votes
I live in Templeton California. Templeton is located between San Luis Obispo and Paso Robes.
The taxes payer/public, know the Post Service is really trying to revamp their image and Customer Service.

On March 5th, my husband was home and notice out in front of our house...

USPS - Change of address

Posted: 2014-12-27 by    Leatrice Smith
Complaint Rating:  0 % with 0 votes
My daughter and I share the same name with the exception of her having a middle name. She has since moved and when she filled out her change of address, she wrote her full name. On the application you are asked will this be for an individual or entire house, she specified individual. Why is...

USPS - Lazyness

Posted: 2014-05-28 by    Jonas-Kahn Garanzuay
Complaint Rating:  0 % with 0 votes
I had two packages. One heavy. Heavy for me because i had to have operations on my arms and shoulders. The woman behind the desk (Clerk #9) had me move the box, already on her scale, four times because she could not see the label. I looked, and yes, she had two arms. Told her to ship it standard...

USPS - Texas, Fort Worth - Where do I go from here

Posted: 2014-03-17 by    Debbie Nixon
Complaint Rating:  0 % with 0 votes
priority mail was damaged during delivery, torn in two which was a money order for a court payment and I was only sent one half of the money order back and I can not get a refund without the other half. It was told that I would have to pay a fee to get another one. It is so unfair for me to...

USPS - California, Bell Gardens - Lost Packages Failure to Scan

Posted: 2014-03-16 by    Jules2763
Complaint Rating:  0 % with 0 votes
I have an online business and 15% of my packages that are shipped via USPS are lost. I pay extra for tracking and they don't scan them. When I call customer service, they say they will follow-up but they never do!! If it's a standard mail package, I've had them tell me, "you should...

USPS - Florida, Altamonte Springs - Delayed Delivery

Posted: 2013-12-24 by    M.Pringle
Complaint Rating:  0 % with 0 votes
I mailed a package express mail on 11/22/13 for delivery to Cambodia. On 11/29/13 when I checked tracking my package was in Argentina being process for delivery! I called the post office 3 times, each time getting automatically disconnected after 20 minutes and so I decided to go to the post...

USPS - Virginia, Austinville - Notice LEFT (NOT)

Posted: 2013-10-12 by    melodyjustice81
Complaint Rating:  0 % with 0 votes
Twice in one week I had a package to be delivered. The tracking said "out for delivery". Well I waited on these packages because they were birthday gifts. The postal carrier leaves my regular mail in the box but no package. The tracking information is updated to "notice" left.. But there's...

USPS - no updates , mixed dates

Posted: 2013-09-08 by    Zaggat
Complaint Rating:  0 % with 0 votes
Not so much as a complaint as an observation, The promised improvements in package tracking has fallen well short of stated goals. Still no scans in or out and mixed dates such as package in transit a day before it left shipper. Time travel ? I don't think so, just lack of professionalism...

USPS - Lost Mail and indifference

Posted: 2013-07-29 by    Karl123
Complaint Rating:  100 % with 1 votes
The score this year is 3 out of 3 important letters lost.
Beginning of March I sent my income tax return papers to my CPA.
Despite the Address was 100% correct and in clear block letters, the envelope was returned to me (sender address) 2 weeks later. I went to the post office...

USPS - California, Stratford - Returned package

Posted: 2013-01-23 by    John Nimmons
Complaint Rating:  0 % with 0 votes
You would think that it is real easy to to get a package delivered these days, with all the technology, IE, tracking #'s, computer scans, handheld scans, satellite links, GPS. But no, it all comes down to one postal service worker walking over to a roll-a-Dex and looking up a PO Box number...

USPS - The non-delivery of products

Posted: 2013-01-07 by    liubokings
Complaint Rating:  0 % with 1 votes
I am a online buyers from Apple's official website, I bought a a apple 5 phone, and asking USPS to forward them back to me in China. Logistics Single No.: EE975728485US。
I chose the USPS expedited express carrier is worth U.S. $ 649 Apple phone 2012/12/14 rounds of the goods,...

USPS - California - Incompetence and lack of responsibility

Posted: 2012-11-21 by    FedUp-One
Complaint Rating:  100 % with 1 votes
The USPS must have a policy for hiring incompetent people and rewarding them for doing a poor job. We ship hundreds of packages each week and it astounds me how idiotic their handling of problems are when they lose a package. Latest case is a package that was last scanned at the local CA sorting...

USPS - California, Huntington Beach - Losing and misdelivering mail

Posted: 2012-04-30 by    Oscar Bovolini
Complaint Rating:  0 % with 0 votes
This is the Nth. time I complaining about misdelivering or losing mail to the USPS.
USPS lost the bank replacement card that I was expecting and now that I need it I have to wait till the bank replaces it with another one.
On top of that, the new card comes with a new number which...

USPS - Mail lost or stolen in the Post Office

Posted: 2012-03-30 by    Debrek
Complaint Rating:  0 % with 0 votes
My mail from ebay with tracking, sent priority mail was out for delivery and never received and neither was tracking information updated. Went to the post office, someone was complaining about there package being not delivered earlier than mine. I went to the post office, called the supervisor...

USPS - California, Hayward - Delivery

Posted: 2012-01-21 by    popscull
Complaint Rating:  0 % with 0 votes
I am a student and had a financial aid check coming, I was waiting on my front steps when the mail man drove up delivered the mail to the other three units on my lot and walked toward me he had my check in his hand (I could tell because it’s a very distinctive tare way envelope which all...

USPS - Florida, Hialeah - Packages not being delivered

Posted: 2011-12-28 by    Steph108
Complaint Rating:  100 % with 1 votes
I had been waiting for a package from my daughter, December 19, 2011 which is when it was scheduled to arrive. I was in my apartment all day and when I went to check the mail there was no package. So I checked the tracking number online and was told that a notice was left because I was not home....

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