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USPS Customer Care Service

United States Postal Service

475 L'Enfant Plaza, SW Rm 4012
District of Columbia
United States - 20260

Customer Support Phone Numbers

Residential customers and small businesses can use this website to learn if mail is being delivered, or if their Post Offices are open.

USPS Complaints & Reviews

United States Postal Service / Mail delivery.

pawnraider on Jan 6, 2017
I received a notice via package tracking that my package couldn't be delivered because the receptacle was supposedly blocked. I pick up my mail from a "cluster box". It's one of five boxes there and they're located in an area in which for someone to block it they would have to really...

Usps / Shipping package

No mail on Dec 20, 2016
9405511699000430652087 Is the tracking number. Staten Island, Newyork to Lennon Michigan is a 10.5 hr drive per mapquest. The tracking number I gave you shows they've utilized 11 days tomorow to get me my package. 11 days after you've registered having picked it up. That 1 full day per hr...

Usps / They lost my package!

Kikks2323 on Dec 12, 2016
USPS is the worst shipping company ever and it seems like these people don't care about anything! They lost my package and when I contacted them to resolve the issue they simply said they were not able to do anything about that. One of USPS employees told me they were trying to find the...

Usps / Unable to track package on usps

gowri.m.m on Dec 4, 2016
Hi, I have ordered breast active product from breastactive official website and i got mail confirmation from websupportcenter.com on 24-11-2016 and got shipping details confirmation on 30-11-2016. details as below Oder No: 18331915 Dear GOWRI SHANKAR MM, We are pleased to inform you...

U.S. Post office / Mail being returned without good cause

Coon Hater on Nov 20, 2016
Too many blacks work in Kansas City, KS who are dumb. lazy and just plain ignorant. Why is it that the for the residents who live in the 66112 area code, are having ALL of their mail returned by this post office? I mean that is just plain lazy. People who live at the Royal Ridge apartment...

US Post Office / Shipping international priority

tamala78 on Nov 8, 2016
Mailings CH002227285US more than 14 days detained in Chicago USPS USORDA. Today, 32 days from the moment the USPS received for delivery of postal Priority International. Postal items are not delivered to the recipient. Instead it would send the parcel was sent to Moscow, Russia, after two...

United States Postal Service / Mailman and postmaster working together to steal my money.

TubbsCarr on Oct 14, 2016
My mailman has been coming to the door asking my daughter for cash or he will not give them our J.Crew packages. I had previously paid shipping for these packages. J.crew said they did not authorize any more money taken for shipping. I still haven't gotten my packages and I'm not sure that I will.

US Post Office / Arrogant employee at usps oakton st. Des plaines

Shen C. on Aug 18, 2016
To the Administrator: Please hire an employee with a positive attitude at USPS Branch in Des Plaines. If there was a zero rating, I would give it a 0 for clerical name " REY P.". Rey has no customer service and very rude towards to his customer. Rey should not work at the front desk assisting...

Usps / Claim

heathermyralynn on Jul 29, 2016
Ship a computer for second day shipping on 06/15/2016 to be delivered on 06/17/2016 it was not it was delivered on 06/28/2016 and it was damage from shipping i file a claim and it was denied but i have insurance on my package i feel like i have been scammed by usps

Usps / Mishandled packages.

mlaiuppa on Jul 13, 2016
Twice I have had packages arrive in California to be delivered to me in California and had Bell Gardens send them out of state. The first was a package from Minnesota sent priority mail that I was to take with me to Italy. Bell Gardens sent it to New Jersey. By the time it was sent back I...

US Post Office / Express Delivery

Bill91852 on Jul 13, 2016
6-30-16 Express Package Mailed to me from Orange, VA to Lawton, OK with promised delivery of 7-2-16. 7-2-16 waited all day at my apartment for delivery- checked mailbox on 7-3-16 saying an attempt was made at my address for delivery. 7-5-16 went to post office in Lawton, OK to pickup...

United States Postal Service / Late deliveries and lost packages

Coco1987 on Jul 11, 2016
I order a lot of items for my home business online, and so I have packages coming to my house quite a few times per week. Amazon holds up their end by shipping the orders promptly and providing me with tracking information. I'm a prime member, and most of my packages arrive when Amazon...

Usps / Ridiculous company

Bee8 on May 18, 2016
Recently I have received a message from USPS and they said that there was something wrong with my address and that I need to check it and correct it. I checked my address and there was nothing wrong with it. Later they called and told the same thing. I told them that my address was correct...

United States Postal Service / Priority Mail 2-Day

PeteCal on May 11, 2016
Well, I sent it "Priority Mail 2-Day" an May 6, 2016. It is now May 11 and the "tracking" link still reports that it at the same location that it was May 6, 2016 at 8:39 pm. When planning to mail it I checked on line and found that "Priority Mail 2-Day" would cost $6.45. When I got to the...

USPS (United States Postal Service) / Does not deliver packages not fitting in the mailbox to residence

Countryfairy on May 11, 2016
I am very dissappointed and frustrated with the USPostal service. Our Mail carrier refuses to deliver packages, to our residence with the following excuse:" Our residence is supposedly more than half a mile away from the road, I ordered something online and requested the parcel to be delivered...

Usps / Entire Post Office

Reviewer96167 on Mar 5, 2016
In regards to the comments about the Charles Hayes Post Office I am in full agreement about the unprofessional at this post office. Whenever, at any time you go to this post office; one window is open and there is a line out the door. The package receive window never has anyone to assist...

United States Postal Service / Mail delivery

damon l scholl on Feb 29, 2016
About 8 people live in a clean and sober house here in auburn at 2203 28th CT SE Auburn, WA. 98002. We are coming out of treatment and or prison and jail. We are here to get our lives put back together. We are having a problem receiving mail here at this address. This is important mail...

Usps / My package said that it was delivered but i never received it in my mailbox.

Shaqueina on Feb 28, 2016
There was a package that was sent out to me from Narrowsburg NY . on February 12, 2016 through priority mail . I NEVER received that package .I received notice through text message on the February 17, 2016 that it was delivered .The package was never in my mailbox even though it said...

United States Postal Service / Mail Delivery

MJ Gavaghan on Feb 9, 2016
My name is Mary Gavaghan of 530 Michell Street Ridley Park PA. In 53 years I never had mail problems. I'm very upset and angry. I have not received christmas card from my son, and now 2 Valentine cards, one from my great grandaughter and one from my son. They spend money on these card...

Usps / Passport Renewal process

Reviewer33701 on Feb 8, 2016
Call called to make an appointment at the USPS at 10431 Motor CIty Dr. Bethesda MD 20817. I asked what forms I needed, if a picture can be taken on site for + $3, and if a credit card can be used. I arrived on time at 10:45 AM 2/8/2016. The form was correct, but they didn't have film...

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