Menu
For Business Write a review File a complaint
CB Appliances Lowe's 19911 S Prairie Rd E, Bonney Lake, WA, 98391, US
Lowe's company logo
Lowe's
reviews & complaints
Lowe's company logo

Lowe's

19911 S Prairie Rd E, Bonney Lake, WA, 98391, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
6:00 am - 10:00 pm
Tue
6:00 am - 10:00 pm
Wed
6:00 am - 10:00 pm
Thu
6:00 am - 10:00 pm
Fri
6:00 am - 10:00 pm
Sat
6:00 am - 10:00 pm
Sun
7:00 am - 9:00 pm
ComplaintsBoard
S
2:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's - Flooring

We purchased carpet & vinyl planks from lowes Bonney Lake. On carpet installation day they ran out of carpet & did not finish the installation. On top of that the carpet installed in one of the bedrooms had a stain. (White carpet). Next came the vinyl plank flooring. The installers arrived & after removing my all vinyl plank flooring they said the could not install the planks because the floors were not leveled. They left us with exposed sub floors, a mess & our furniture outside & some piled up in a corner. We called insurance & their inspector found nothing wrong with our floors & so did another installer. We waited & days after not hearing back from Lowes we decided not to install the flooring & requested a refund. They immediately came & picked up the flooring & returned it back to Lowes. Lowes has not refunded all our money for the returned item. In fact they’ve paid us back less then what we should have gotten. They charged a delivery fee for an item that the got back & never installed. The tax should have also been refunded & they’ve been nothing but unprofessional in this matter. We paid everything thinking Lowes would do right by us but they’ve been terrible. We want a refund for tax, labor, delivery fee & product. After that we will never do business with such an unprofessional company & rude staff ever again. We did business with Lowes because our long time friend Scott Besicker was a district manager but now that he’s moved on & Lowes has gone downhill. This is my last attempt on getting a fair resolution before I contact an attorney. I worked too hard for my money to be ripped off by a big chain store like Lowes.

Desired outcome: Refund me for labor not done, tax, delivery fee, the room not completed, the stained carpet & merchandise.

Read full review of Lowe's
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.