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CB Pet Stores PetSmart 11860 Spectrum Center, Reston, VA, 20190, US
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PetSmart
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PetSmart

11860 Spectrum Center, Reston, VA, 20190, US
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1 complaint
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Website
www.petsmart.com
Phone number
+1 (703) 796-0656
Category
Pet Stores
Working hours
Mon
9:00 am - 9:00 pm
Tue
9:00 am - 9:00 pm
Wed
9:00 am - 9:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
10:00 am - 7:00 pm

PetSmart reviews and complaints 1

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10:14 am EST
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PetSmart - False alarms

This is more of a problem than a complaint. The Petsmart store #1650 In Reston VA is the location I will be referring to. My name is Bill Boyle and I am with the False Alarm Reduction Unit with the Fairfax County Police department which has responded to an average of three false alarms a month. Most are from two areas in the store a receiving motion activation or a fire exit. have been emailing the location for as well as speaking to managers about the obvious problems with these areas, nothing seems to be done about. Fines are being added to the over $13000.00 already paid. The penalties are a deterrent. Our concern is that two officers respond to each event which strains police resources for a situation that can be controlled with good management. I am hoping someone from corporate can contact this location to see if something can be done about the continuing issue. Any help on this problem is greatly appreciated.

Sincerely,

Bill Boyle
False Alarm Reduction Unit
Fairfax County Police Department
[protected]
Bill.[protected]@fairfaxcounty.gov

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