Patient First reviews and complaints 1
View all 33 complaintsPatient First - Was turned away due to lack of insurance
I went in to the patient first in Chester because I was feeling really sick and had been exposed to Covid and was wanting to receive a Covid test for work which my job told me to go to them. When I arrived and was speaking to the lady about the pre-process of getting in she asked for my insurance card and I unfortunately did not have it in the site to look it up was not working so she went to ask the nurse if they would see me and they said they would not see me unless I gave them insurance information and turned me away. I didn’t have to proceed to drive all the way back to my apartment in Richmond to get my insurance card and go to BetterMed just to find out I was positive for Covid and was running a fever and threw up as I pulled into the parking lot
Desired outcome: I would like an explanation as to why they turned me away because I’ve been there before and my mom has been there before with no insurance and has been seen and I feel like this was me being treated unfairly
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