Chicken Express reviews and complaints 1
View all 404 complaintsChicken Express - Post TX Food Order
This is in reference to the Post, TX location.
1. We ordered unsweet tea which was soured upon tasting.
2. We got home to eat our fish (which we waited on for 10 mins) and there was a giant oil soaked fried grasshopper in between the fish. We called the restaurant and they told us to bring the receipt and they would refund us or remake the order. Upon arrival with the receipt the manager said she no longer believed us. They said we needed to go home and get the grasshopper and physically bring it up there. She offered to do nothing until we could find it, which we threw all food and the grasshopper away upon discovery.
We will never be doing business with this location again. For them to say they do not believe us after being told we just needed to bring the receipt and they would refund us is unbelievable. For them to do nothing is unbelievable. Basically calling us liars from discovering something that was in YOUR food. That is disgusting and absolutely poor customer service.
Desired outcome: Refund
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