Menu
Categories About us Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
CB Medical Services and Facilities Quest Diagnostics 4001 Long Prairie Rd Suite 130, Flower Mound, TX, 75028, US
Quest Diagnostics company logo
Quest Diagnostics
reviews & complaints
Quest Diagnostics company logo

Quest Diagnostics

4001 Long Prairie Rd Suite 130, Flower Mound, TX, 75028, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
www.questdiagnostics.com
Phone number
+1 (972) 355-4059
Category
Medical Services and Facilities
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed

Quest Diagnostics reviews and complaints 1

View all 479 complaints
ComplaintsBoard
H
5:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics - Poor customer service

My husband went to Quest Diagnostics today to turn in stool samples. He waited an hour. The practitioner took him back to a room (no apologies for the long wait) and asked for the stool samples, of which there were four. She set them aside and said the samples were a little above the line and threw the samples away. She then gave him new bottles. Now he has to start all over again. There was no apology or compassion coming from the attendant. The last time he took this test there was no issue about the samples being above the line. It was an unacceptable excuse and this type of rudeness is uncalled for. I would like the situation to be addressed by a supervisor to the person concerned.

Date and time of the incident: June 9, 2023 at approximately 1:15 p.m.

Place: 4001 Long Prairie Rd., Ste. 130, Flower Mound, Tx 75028

Desired outcome: Supervision should look into the situation and reprimand the practitioner.

Read full review of Quest Diagnostics
Hide full review
Helpful? 0 0
Share
More
Send message
Copy link
Report

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.