Kwik Kar

On August 14, 2021, I took my Ford Escape for an oil change. I also requested a wiper check, front and back windshields. While the oil change got started, the clerk inside showed me the wiper blade rack and recommended the $59.98 over the 30.00. I chose the $30.00. Soon I was told that I would have to take the $59.98 for the front windshield. Watching a workman struggle with the front blades, the manager (ALP) struggled too. After 30 minutes beyond the completion of the oil change, the front wipers were still not on, and the manager and a helper were still working on them. I went up to the front desk to ask about the wiper blades. The clerk (Mercedes) got up from her chair in the back and said, "your car isn't finished yet, ma'am. Go back and sit down". Just then, the manager came in,. I told him how rude Mercedes had just been. He apologized and said that rear wiper blade is being brought over from another store. I wanted to know why he had trouble with the front blades, but more importantly, why didn't he tell me about the delay in getting the back wiper blade. After another 15 mins of waiting, I told the manager to finalize the bill. I will not be returning to Kwik Kar.