Family Dollar reviews and complaints 1
View all 2293 complaintsFamily Dollar - Extremely, rude, and unprofessional management and staff.
Subject: Unpleasant Experience at Family Dollar on Agnes, Corpus Christi, Texas
[Family Dollar Customer Service],. I am writing to express my deep disappointment with the service I received at your store located on Agnes in Corpus Christi, Texas, on January 29, 2024, between 11:30 am and 12:00 pm.
My experience can only be described as a retail nightmare, primarily due to the behavior of your cashier and the handling of the situation by the manager on duty. The atmosphere in the store was charged with extreme rudeness, and I felt compelled to bring this matter to your attention.
The cashier, from the outset, displayed a level of frustration that was palpable. Despite my efforts to maintain a civil interaction, matters escalated when I encountered issues with the tap-to-pay method. Regrettably, instead of offering assistance, the cashier openly expressed her frustration and accused me of freezing the payment machine.
Seeking resolution, I approached the manager, only to be met with a response that was nothing short of disrespectful. The manager proudly declared that employees are trained to mirror the tone of customers, which only served to escalate the tension further.
To my dismay, the manager refused to finalize the transaction unless I refrained from what she perceived as "slick" remarks along the lines of "this is a bit much" This encounter transcended a mere transaction; it became an experience marked by the worst treatment I have ever endured in a retail setting. The ambiance of the store felt more like a hostile neighborhood rather than a place of business, and the behavior exhibited by the staff fell far short of the standards of professionalism.
I trust that this complaint will be taken seriously and investigate the matter thoroughly. I believe it is essential to address the conduct of your cashiers and managers to ensure that other customers do not have to endure such unpleasant experiences in the future. Which I will add, the reputation of that star is scarred by much of the same treatment to other customers. A customer who was behind me, approached me outside and said she would be filing the complaint on my behalf if I do not, she said she is tired of the way they treat people there.
Thank you for allowing me to bring attention to this matter. I hope for a swift and satisfactory resolution is met some how, some where.
Claimed loss: respect for that store, and in the upper managements ability to choose qaulity staff to run its store.
Desired outcome: retrain the staff from the top, down. customer service is not matching the customers tone, and had my tone been matched it would of been a very civil situation.
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