The Buckle

My wife purchased three pair of jeans and left them to be altered, after picking up the jeans and bringing them home she discovered they were still too long. I took the pants back on 11/29 to be altered, the pants were pinned and ticketed, I was informed to pick the pants up on 12/3. I arrived to get the pants they still hadn't been altered. I spoke with Jordan about the assistant manager and expressed my disappointment in the alteration not been completed. Jordan initially attempted to inform me to take the jeans to a different buckle location, I informed her the response she gave was a fail regarding customer service. You don't instruct customers to take items to another location, that's not service at all. Jordan then explained she was attempting to expedite having the pants altered by suggesting me taking them to another location. I explained again that's not customer service not at the expense of the customer! Couldn't figure out why it was so difficult for Jordan to simply have the seamstress alter the pants. Jordan, took my information and promised me she would make sure when the seamstress reported she would have my wife pants altered. Recently as today, my wife went to the Buckle store, only to be informed once again the paints hadn't been altered. Which further speaks to my point of terrible customer service or blatant discrimination. If nothing more I think Jordan should be reprimanded immediately and if the company allows her to continue in her role, please get her some training. On a final note, let me add being a Human Resource Professional, the store's workforce could surely benefit from some diversity. I also plant to file a complaint with the Better Business Bureau.