ADT Security Services reviews and complaints 2
View all 607 complaintsADT Security Services - adt security system
Adt quoted me 50.00 per month but changed that to 104.00 which they charged my cc. I never received any paperwork when they installed the service on 6/28 when i questioned the 104 and wanted them to remove the equipment on the 3rd of july they said that I only had 3 days to cancel according to my contract. I said what contract? i dont have a contract per your website and the tv ads. So finally on 7/21 they send me an 11 page contract which i had no recollection of seeing and in fact did not see my husband being present also. I have sat for hours trying to get thru to someone and then would be told I was calling the wrong number. One lady called me and she was VERY rude and told me that I owe the company over 6000.00 for the equipment and they would turn me over to the credit bureaus. Let me say that I am 70 years old with an 850 credit score so if it comes to that so be it. I disconnected the equipment from google on /7/27 a day shy of 30 days so it is not being used and I also canceled my cc and allowed only the 50.00 i agreed upon to go to adt and disputed the rest
Desired outcome: I want them to come and remove their equipment. I have requested that since 7/3
ADT Security Services - Honor their "lock-in" price of $45.99/mo for life.
It saddens me to have to write you about fraudulent tactics that your ADT salesperson (Rory) told me in order to sell your services to me on 2/14/22. I was told by him that the cost per month ($45.99) was locked-in and would never increase... that it would remain the same as long as I continuously kept the service and owned the home. Well the other day I received an e-mail stating that monitoring services will increase by $4.39/Month effective 14, 2023. I called the Elsa/Billing Department and she read my contract which states increase charges will apply (Contract: Pg. 5, Paragraph 3). As you probably know, people don't take the time to read a 15-page contract... I didn't need to read it since I liked and believed in what Rory told me. I am furious in his bait-and-switch tactics, and you should be aware of this because it's a reflection on you and Safe Haven as well. I plan to pursue this further by notifying our builder (DR Horton) and all new homeowners in our community. As a last resort, I will cancel ADT and invest my own security system.
Beverly Bruck
446 McAlister Drive
Little River, SC 29566
[protected]
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