Papa John's

My wife recently visited providence for a business trip while they're in Meetings I suggested she order Papa John's for dinner. She calls and makes the order online. Shortly after she is informed on the Internet that her order is on the way and hour and a half later she still has not received her dinner. So I called from New York to the store direct and talk to what I assumed was the manager he said the driver could not find the address. My wife was staying in the Marriott Renaissance Hotel I was puzzled as to how the driver did not know where the hotel was. So I called back and the manager I assume answer the phone and assured me it would be there in less than 10 minutes the order never came so I called back and talk to him at this time is getting very rude and ask them for a refund and to cancel the order I still not have received my refund and I am very unhappy with the service I have never experienced this with Papa John's before