PetSmart

Paid for a six-week Beginner training course Wednesday evenings at 6pm. First week: there were eight dogs (some owners were told there would be a four-dog maximum). The dogs ranged from 4 huge barking dogs to much smaller dogs. It took forever to calm the dogs down enough to even hear the instructor. She showed us how to get your dog to sit and to make sure they made eye contact and we tried that for a period of time in a confined area. Then she had us go into separate aisles with our dog and have them walk on the leash and when they pulled to stop and say "dog's name" and "come" which was supposed to make the dog stop pulling and come back to you. Needless to say, this did little good and the instructor spent so little time with you to direct you that you were very frustrated when the hour was up. She told everyone to continue the training at home for at least 15 minutes a day.
Second week: Only six dogs remained, three of the large ones and three small. She started by saying we should go over last week's training so we all had our dogs sit and make eye contact and gave them treats for about 5-10 minutes. She then led us out to the store's aisles once again and we were on our own for the rest of the lesson having our dog walk up and down our assigned aisle on our own. I saw her once during that time and she asked me "how's it going". I told her it wasn't great but she didn't stick around any longer with me. My neighbor was there with her dog and indicated the same happened to her. She indicated that the instructor was spending a lot of the time with one of her co-workers who had brought his puppy for training. We left at 7pm without ever seeing the instructor, but the 7pm class was showing up for their training. So many were frustrated and feel we were certainly not given our money's worth. I do not wish to bring my dog back to that environment and would like a refund of my payment for the next four weeks as I will not be back.
Marian Drasher