Ashley HomeStore reviews and complaints 1
View all 785 complaintsAshley HomeStore - Failed to deliver goods
I sold my house my deceased husband built after living there for 65 years. This was a very emotional process.
On Sept.6, 2020 my daughter helped me shop for new furniture for my new apartment.
I placed an order with Ashley Furniture in Lancaster, PA for a sofa and 2 kitchen bar stools and paid in full $1346.20 including delivery on my VISA card.
I was promised delivery by Nov.6, 2020 when I planned to move into my new apartment.
My daughter called on Nov.6th, and was told delivery was delayed until Jan.19th for the stools; Feb.6, 2021 for the sofa, and they would keep updated every two weeks via email on status.
No updates ever received and called numerous times to get updates.
Called on Jan.13, 2021 for update and told delivery date now March 20, 2021.
Called the store today, Jan.14, 2021 and told I need to come into the store in person to cancel and process the refund. Given my age (88), health issues, and COVID situation I'm unwilling to do this.
So I submitted a request for refund though the Ashley Furniture Customer Facebook Group and informed my Credit card company to dispute this charge.
Desired outcome: Cancel and refund payment in full within 10 days
Latest Ashley HomeStore Reviews
Furniture delivery Uncomfortable mattress and not honoring comfort guarantee Good products, offensive practice customer service / over charge Never again purchasing an "extended warranty" from Ashley, possibly not anything else eitherGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!