Banfield Pet Hospital

I took my cat Molly in for an exam on 11/3/23. I told staff I did not want to do a drop off because my cat gets nervous and she was already not feeling well. So I changed my appointment from 11:30a till 4:30p. I drove 35 min to the location that was available that same day. (Biggest mistake) Taylor at the front counter was extremely helpful. I went to exam room 2 and took my cat out of the carrier so she could comfortable. The nurse that came in minutes later was by far the rudest I have ever seen. She did not come in the room and introduce herself. (I still have no clue what her name is) She walked right over Molly and went to her computer and stated the vet read the notes and will cost me $480 dollars for test to be ran on Molly. I sat there shocked and confused. I said I would never be able to afford that. She just looked at me.. I said I had the free coupon for a exam so is the doctor going to give her an exam. She walked out and then came back and said the doctor will exam her. She walked over and picked the carrier off the floor put it on the table and then turned and picked Molly and shoved her into the carrier. I said umm. where are you taking her? She said the vet has been in surgy all day so I am taking her to the doc. (I could have done the drop off if this was the case) Not even 5 min later she comes back puts the carrier on the table and hands me paperwork where she was given a rabies shot that I was forced to give her and pay for. Not once did I meet Dr Johnson. I have no clue if Molly was examined. I feel all they wanted is money out of me. The following day I receive a phone call from Jamie the practice manager. She asked how my appointment went. When I told her I was told the staff was under stress because a pet passed away that day. So my animal had to suffer because of that? She refused to give me the nurses name becuase I stated I way filing a compliant with bbb and she said im not giving you a name so you can bash her on social media. She said the doctors name is Dr johnson and if you want her first name go look at your paper work. I asked for corporates name and said look on your paper work and hung up. I have never been treated this way! Its a sad world we live in when you cant even trust who you can take you pets too. I will be moving forward with this. I hope no one else has to be treated like this.