Steak 'n Shake reviews and complaints 1
View all 1729 complaintsSteak 'n Shake - Drive thru order not taken because they were too busy.
What kind of fast food restaurant refuses to take an order through their drive thru because "they are not taking any orders right now because they received a large order and were too busy to take any orders?" The Steak n Shake located
at 4666 Dressler Rd. NW in Canton Ohio that's who. Today, June 3, 2023 at 3:30 PM my husband and I drove 20 minutes for a late lunch to that location.
Not only that when going into the restaurant you have to place your order at a kiosk, now we can't even place an order through your drive thru? That's ridiculous!
I am so tired of hearing that Covid destroyed our business. We went down the road to the Chic fil A, to get lunch there. There must have been 25 cars in front of us. We got through the drive thru line, placed our order, received our order (with exactly what we ordered) in less than 10 minutes. Covid obviously hasn't hurt their business and they are not open on Sundays! Maybe my complaint is not important to you, maybe you don't care that you have lost two customers, but you should. We will not go back to that location.
Sincerely,
Annette Williams
3156 Pleasant Street NW
North Canton, Ohio 44720
Desired outcome: I would like a response, a written apology and I think you need to talk to whoever decided that that location would not be taking any orders until the large order is filled.
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